
Vehicle Care
General Information
..................................344
Cleaning Products ......................................
344
Cleaning the Exterior .................................
344
Waxing ............................................................
346
Cleaning the Engine ..................................
346
Cleaning the Windows and Wiper Blades ........................................................................\
346
Cleaning the Interior ..................................
347
Cleaning the Instrument Panel and Instrument Cluster Lens .......................
347
Cleaning Leather Seats ............................
348
Repairing Minor Paint Damage .............
349
Cleaning the Wheels .................................
349
Vehicle Storage ...........................................
349
Wheels and Tires
General Information ..................................
352
Tire Care .........................................................
354
Using Snow Chains ...................................
368
Tire Pressure Monitoring System .........
369
Changing a Road Wheel ...........................
373
Technical Specifications ..........................
378
Capacities and Specifications
Engine Specifications ...............................
380
Motorcraft Parts .........................................
380
Vehicle Identification Number ...............
382
Vehicle Certification Label ......................
383
Transmission Code Designation ...........
383
Capacities and Specifications ...............
384
Audio System
General Information ..................................
389
Audio Unit - Vehicles With: AM/FM/CD/ SYNC ..........................................................
390
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Touchscreen Display ...............
392
Digital Radio .................................................
393Satellite Radio
.............................................
395
USB Port ........................................................
398
SYNC™
General Information ..................................
399
Using Voice Recognition .........................
400
Using SYNC™ With Your Phone ...........
402
SYNC™ Applications and Services ......
403
Using SYNC™ With Your Media Player ........................................................................\
407
SYNC™ Troubleshooting ........................
408
SYNC™ 3
General Information ...................................
416
Home Screen ...............................................
429
Using Voice Recognition ..........................
430
Entertainment .............................................
436
Climate ...........................................................
447
Phone .............................................................
450
Navigation .....................................................
455
Apps ................................................................
463
Settings ..........................................................
466
SYNC™ 3 Troubleshooting ....................
480
Accessories
Accessories ...................................................
494
Ford Protect
Ford Protect .................................................
496
Scheduled Maintenance
General Maintenance Information ......
498
Normal Scheduled Maintenance ..........
501
Special Operating Conditions Scheduled Maintenance ............................................
504
Scheduled Maintenance Record ..........
506
Appendices
Electromagnetic Compatibility ...............
517
End User License Agreement .................
519
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REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owner
’s Manual. Genuine Ford and
Motorcraft parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen.
Genuine Ford replacement collision parts
meet our stringent requirements for fit,
finish, structural integrity, corrosion
protection and dent resistance. During
vehicle development we validate that
these parts deliver the intended level of
protection as a whole system. A great way
to know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts. Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Ford Warranty. The Ford
Warranty may not cover damage caused
to your vehicle as a result of failed
non-Ford parts. For additional information,
refer to the terms and conditions of the
Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is
covered and what is not covered by your
vehicle
’s New Vehicle Limited Warranty,
see the Warranty Manual that is provided
to you along with your Owner ’s Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls. WARNING: You risk death or
serious injury to yourself and others if you
do not follow the instruction highlighted
by the warning symbol. Failure to follow
the specific warnings and instructions
could result in personal injury. WARNING:
NEVER use a rearward
facing child restraint on a seat protected
by an ACTIVE AIRBAG in front of it,
DEATH or SERIOUS INJURY to the CHILD
can occur.
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Engine Coolant Temperature
Gauge
WARNING: Do not remove the
coolant reservoir cap when the cooling
system is hot. Wait 10 minutes for the
cooling system to cool down. Cover the
coolant reservoir cap with a thick cloth
to prevent the possibility of scalding and
slowly remove the cap. Failure to follow
this instruction could result in personal
injury.
Indicates engine coolant temperature. At
normal operating temperature, the level
indicator is in the normal range. If the
engine coolant temperature exceeds the
normal range, stop your vehicle as soon as
possible, switch off the engine and let the
engine cool.
Fuel Gauge
The fuel gauge indicates about how much
fuel is in the fuel tank.
The arrow adjacent to the fuel pump
symbol indicates on which side of your
vehicle the fuel filler door is located.
Note: The fuel gauge may vary slightly
when your vehicle is moving or on a slope.
Low Fuel Reminder
A low fuel level reminder displays and
sounds when the distance to empty
reaches
75 mi (120 km) to empty for
MyKey, and at 50 mi (80 km), 25 mi
(40 km), 10 mi (20 km) and 0 mi (0 km)
for all vehicle keys.
Note: The low fuel reminder can appear at
different fuel gauge positions depending on
fuel economy conditions. This variation is
normal. Transmission Fluid Temperature
Gauge
Indicates transmission fluid temperature.
At normal operating temperature, the level
indicator is in the normal range. If the
transmission fluid temperature exceeds
the normal range, stop your vehicle as soon
as possible and verify the airflow is not
restricted by snow or debris blocking
airflow through the grille.
Special operating conditions such as
snowplowing, towing, or off-road use may
cause higher than normal operating
temperatures. See
Special Operating
Conditions Scheduled Maintenance
(page
504).
To lower the transmission temperature
into the normal range, alter the severity of
your driving conditions. Operating the
transmission for extended periods with the
gauge in the higher than normal area may
cause internal transmission damage. If the
gauge continues to show high
temperatures, see an authorized dealer.
Turbo Boost Gauge
(If Equipped)
Indicates the amount of manifold air
pressure in the engine.
WARNING LAMPS AND
INDICATORS
The following warning lamps and
indicators alert you to a vehicle condition
that may become serious. Some lamps
illuminate when you start your vehicle to
make sure they work. If any lamps remain
on after starting your vehicle, refer to the
respective system warning lamp for further
information.
Note: Some warning indicators appear in
the information display and operate the
same as a warning lamp but do not
illuminate when you start your vehicle.
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Note:
Do not use razor blades or other
sharp objects to clean or remove decals
from the inside of the heated rear window.
The vehicle warranty does not cover
damage caused to the heated rear window
grid lines.
Heated Exterior Mirrors (If Equipped)
When you switch the heated rear window
on, the heated exterior mirrors turn on.
Note: Do not remove ice from the mirrors
with a scraper or adjust the mirror glass
when it is frozen in place.
Note: Do not clean the mirror housing or
glass with harsh abrasives, fuel or other
petroleum-based cleaning products.
Windshield Wiper De-icer
(If Equipped)
The windshield wiper de-icer turns on in
low temperatures.
CABIN AIR FILTER
Your vehicle is equipped with a cabin air
filter, which gives you and your passengers
the following benefits:
• It improves your driving comfort by
reducing particle concentration.
• It improves the interior compartment
cleanliness.
• It protects the climate control
components from particle deposits.
You can locate the cabin air filter behind
the glove box.
Note: Make sure you have a cabin air filter
installed at all times. This prevents foreign
objects from entering the system. Running
the system without a filter in place could
result in degradation or damage to the
system.
Replace the filter at regular intervals. See
Scheduled Maintenance
(page 498). For additional cabin air filter information,
or to replace the filter, see an authorized
dealer.
REMOTE START
(IF EQUIPPED)
You can switch this feature on or off and
adjust the settings using the information
display.
The system adjusts the interior
temperature depending on your chosen
settings during remote start.
You cannot adjust the climate control
setting during remote start operation.
When you switch the ignition on, the
climate control system returns to the
previous settings. You can now make
adjustments.
You need to switch on certain
vehicle-dependent features, such as:
• Heated seats.
• Cooled seats.
• Heated steering wheel.
• Heated mirrors.
• Heated rear window.
Automatic Settings
In hot weather, the system sets to
72°F
(22°C). The cooled seats are set to high
(if available, and AUTO is on in the
information display).
In moderate weather, the system either
heats or cools (based on previous
settings). The rear defroster, heated
mirrors and heated or cooled seats do not
turn on.
In cold weather, the system sets to
72°F
(22°C). The heated seats are set to high
(if available, and AUTO is on in the
information display). The heated rear
window and heated mirrors turn on.
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•
Incorrect fuel for climatic conditions.
• Incorrect engine oil viscosity for
climactic conditions.
Note: Some vehicles have a lifetime fuel
filter that is integrated with the fuel tank.
Regular maintenance or replacement is not
needed.
Note: If these checks do not help you
correct the concern, have your vehicle
checked as soon as possible.
Noise Emissions Warranty,
Prohibited Tampering Acts and
Maintenance
On January 1, 1978, Federal regulation
became effective governing the noise
emission on trucks over 10,000 lb
(4,536 kg) Gross Vehicle Weight Rating
(GVWR). The preceding statements
concerning prohibited tampering acts and
maintenance, and the noise warranty
found in the Warranty Guide, are
applicable to complete chassis cabs over
10,000 lb (4,536 kg)
GVWR.
CATALYTIC CONVERTER WARNING:
Do not park, idle or
drive your vehicle on dry grass or other
dry ground cover. The emission system
heats up the engine compartment and
exhaust system, creating the risk of fire. WARNING:
The normal operating
temperature of the exhaust system is
very high. Never work around or attempt
to repair any part of the exhaust system
until it has cooled. Use special care when
working around the catalytic converter.
The catalytic converter heats up to a very
high temperature after only a short
period of engine operation and stays hot
after the engine is switched off. WARNING:
Exhaust leaks may
result in entry of harmful and potentially
lethal fumes into the passenger
compartment. If you smell exhaust
fumes inside your vehicle, have your
vehicle inspected immediately. Do not
drive if you smell exhaust fumes.
Your vehicle has various emission control
components and a catalytic converter that
enables it to comply with applicable
exhaust emission standards.
To make sure that the catalytic converter
and other emission control components
continue to work properly:
• Do not crank the engine for more than
10 seconds at a time.
• Do not run the engine with a spark plug
lead disconnected.
• Do not push-start or tow-start your
vehicle. Use booster cables. See Jump
Starting the Vehicle
(page 302).
• Use only the specified fuel listed.
• Do not switch the ignition off when your
vehicle is moving.
• Avoid running out of fuel.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
Note: Resulting component damage may
not be covered by the vehicle Warranty.
The scheduled maintenance items listed
in scheduled maintenance information are
essential to the life and performance of
your vehicle and to its emissions system.
If you use anything other than Ford,
Motorcraft or Ford-authorized parts for
maintenance replacements or for service
of components affecting emission control,
such non-Ford parts should be equivalent
to genuine Ford Motor Company parts in
performance and durability.
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ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
•
Do not tow a trailer until you drive your
vehicle at least 1,000 mi (1,600 km).
• Consult your local motor vehicle laws
for towing a trailer.
• See the instructions included with
towing accessories for the proper
installation and adjustment
specifications.
• Service your vehicle more frequently if
you tow a trailer. See your scheduled
maintenance information.
• If you use a rental trailer, follow the
instructions the rental agency gives
you.
For load specification terms found on the
tire label and Safety Compliance label and
instructions on calculating your vehicle's
load,
See Load Limit (page 268).
Remember to account for the trailer
tongue weight as part of your vehicle load
when calculating the total vehicle weight.
Trailer Towing Connector
(Vehicles with a Trailer Towing
Package and 7 –Pin Connector) When attaching the trailer wiring connector
to your vehicle, only use a proper fitting
connector that works with the vehicle and
trailer functions. Some seven-position
connectors may have the SAE J2863 logo,
which confirms that it is the proper wiring
connector and works correctly with your
vehicle.
Function
Color
Left direction indicator and
stop lamp
Yellow
Ground (-)
White
Electric brakes
Blue
Right direction indicator and
stop lamp
Green
Battery (+)
Orange
Running lights
Brown
Reverse lights
Grey
Trailer Hitch Cover
Your vehicle has a removable trailer hitch
cover. To remove the trailer hitch cover: 1. Grab the trailer hitch cover at the
bottom and pull towards the rear of
the vehicle until the bottom of the
trailer hitch cover unsnaps from the
bumper.
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BREAKING-IN
You need to break in new tires for
approximately 300 mi (480 km). During
this time, your vehicle may exhibit some
unusual driving characteristics.
Avoid driving too fast during the first
1,000 mi (1,600 km)
. Vary your speed
frequently and change up through the
gears early. Do not labor the engine.
Do not tow during the first
1,000 mi
(1,600 km).
REDUCED ENGINE
PERFORMANCE WARNING: If you continue to drive
your vehicle when the engine is
overheating, the engine could stop
without warning. Failure to follow this
instruction could result in the loss of
control of your vehicle.
If the engine coolant temperature gauge
needle moves to the upper limit position,
the engine is overheating. See
Gauges
(page 104).
You must only drive your vehicle for a short
distance if the engine overheats. The
distance you can travel depends on
ambient temperature, vehicle load and
terrain. The engine continues to operate
with limited power for a short period of
time.
If the engine temperature continues to rise,
the fuel supply to the engine reduces. The
air conditioning switches off and the engine
cooling fan operates continually.
1. Gradually reduce your speed and stop your vehicle as soon as it is safe to do
so. 2. Immediately switch the engine off to
prevent severe engine damage.
3. Wait for the engine to cool down.
4. Check the coolant level. See
Engine
Coolant Check (page 329).
5. Have your vehicle checked as soon as possible.
ECONOMICAL DRIVING
Fuel economy is affected by several things
such as how you drive, the conditions you
drive under and how you maintain your
vehicle.
There are some things to keep in mind that
may improve your fuel economy:
• Accelerate and slow down in a smooth,
moderate fashion.
• Drive at steady speeds.
• Anticipate stops; slowing down may
eliminate the need to stop.
• Combine errands and minimize
stop-and-go driving (When running
errands, go to the furthest destination
first and then work your way back
home).
• Close the windows for high-speed
driving.
• Drive at reasonable speeds.
• Keep the tires properly inflated and use
only the recommended size.
• Use the recommended engine oil.
• Perform all regularly scheduled
maintenance.
There are also some things you may want
to avoid doing because they reduce your
fuel economy:
• Avoid sudden or hard accelerations.
• Avoid revving the engine before turning
off the car.
• Avoid long idle periods.
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Additional information and resources are
available online:
Website
www.owner.ford.com
These are some of the items that can be
found online:
• U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD) Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
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