ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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State or local regulations on volatile
organic compounds may restrict the use
of methanol, a common windshield washer
antifreeze additive. Washer fluids
containing non-methanol antifreeze
agents should be used only if they provide
cold weather protection without damaging
the vehicle
’s paint finish, wiper blades or
washer system.
FUEL FILTER
Your vehicle is equipped with a lifetime
fuel filter that is integrated with the fuel
tank. Regular maintenance or replacement
is not needed.
CHANGING THE 12V BATTERY WARNING: Batteries normally
produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation. WARNING:
When lifting a
plastic-cased battery, excessive pressure
on the end walls could cause acid to flow
through the vent caps, resulting in
personal injury and damage to the
vehicle or battery. Lift the battery with a
battery carrier or with your hands on
opposite corners. WARNING:
Keep batteries out of
reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately. WARNING:
Battery posts,
terminals and related accessories
contain lead and lead compounds,
chemicals known to the State of
California to cause cancer and
reproductive harm. Wash your hands
after handling
. WARNING: This vehicle may have
more than one battery. Removing the
battery cables from only one battery
does not disconnect your vehicle
electrical system. Make sure you
disconnect the battery cables from all
batteries when disconnecting power.
Failure to do so may cause serious
personal injury or property damage.
Your vehicle is fitted with a Motorcraft
maintenance-free battery which normally
does not require additional water.
When a battery replacement is required,
you must use a recommended
replacement battery that matches the
electrical requirements of the vehicle.
Note: After cleaning or replacing the
battery, make sure you reinstall the battery
cover or shield.
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Note:
If you add electrical accessories or
components to the vehicle, it may adversely
affect the low voltage battery performance
and durability. This may also affect the
performance of other electrical systems in
the vehicle.
For longer, trouble-free operation, keep the
top of the battery clean and dry.
If you see any corrosion on the battery or
terminals, remove the cables from the
terminals and clean with a wire brush. You
can neutralize the acid with a solution of
baking soda and water.
Because your vehicle ’s engine is
electronically controlled by a computer,
some control conditions are maintained
by power from the battery. When the
battery is disconnected or a new battery
is installed, the engine must relearn its idle
and fuel trim strategy for optimum
driveability and performance. Flexible fuel
vehicles (FFV) must also relearn the
ethanol content of the fuel for optimum
driveability and performance.
To restore the settings, do the following:
1. Apply the parking brake.
2. Shift into park (P) or neutral (N).
3. Switch off all accessories.
4. Press the brake pedal and start your vehicle.
5. Run the engine until it reaches normal operating temperature. While the
engine is warming up, complete the
following: Reset the clock. Reset the
power windows bounce-back feature.
See Windows and Mirrors (page 96).
Reset the radio station presets. See
Audio System (page 389).
6. Allow the engine to idle for at least one
minute.
7. Drive the vehicle at least 10 mi (16 km)
to completely relearn the idle trim and
fuel trim strategy. Note:
If you do not allow the engine to
relearn the idle and fuel trim strategy, the
idle quality of your vehicle may be adversely
affected until the engine computer
eventually relearns the idle trim and fuel
trim strategy.
Note: For flexible fuel vehicles, if you are
operating on E85, you may experience poor
starts or an inability to start the engine and
driveability problems until the fuel trim and
ethanol content have been relearned.
Make sure that you dispose of old batteries
in an environmentally friendly way. Seek
advice from your local authority about
recycling old batteries.
If storing your vehicle for more than 30
days without recharging the battery, we
recommend that you disconnect the
negative battery cable to maintain battery
charge for quick starting.
Battery Management System
(If
Equipped)
The battery management system monitors
battery conditions and takes actions to
extend battery life. If excessive battery
drain is detected, the system temporarily
disables some electrical systems to
protect the battery.
Systems included are:
• Heated rear window.
• Heated seats.
• Climate control.
• Heated steering wheel.
• Audio unit.
• Navigation system.
A message may appear in the information
displays to alert you that battery
protection actions are active. These
messages are only for notification that an
action is taking place, and not intended to
indicate an electrical problem or that the
battery requires replacement.
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After battery replacement, or in some
cases after charging the battery with an
external charger, the battery management
system requires eight hours of vehicle sleep
time to relearn the battery state of charge.
During this time your vehicle must remain
fully locked with the ignition switched off.
Note:
Prior to relearning the battery state
of charge, the battery management system
may temporarily disable some electrical
systems.
Electrical Accessory Installation
To make sure the battery management
system works correctly, do not connect an
electrical device ground connection
directly to the battery negative post. This
can cause inaccurate measurements of
the battery condition and potential
incorrect system operation.
Note: If you add electrical accessories or
components to the vehicle, it may adversely
affect battery performance and durability.
This may also affect the performance of
other electrical systems in the vehicle.
CHECKING THE WIPER
BLADES Run the tip of your fingers over the edge of
the blade to check for roughness.
Clean the wiper blades with washer fluid
or water applied with a soft sponge or
cloth. CHANGING THE WIPER
BLADES
Note:
Do not hold the wiper blade when
lifting the wiper arm. 1. Pull the wiper blade and arm away
from the glass. 2.
Lift the wiper blade primary locking clip.
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2
3
4
Opening and Closing the Liftgate...................
74
Opening the Liftgate Window......................... 75
Setting the Liftgate Open Height................... 75
Stopping the Liftgate Movement................... 75
Using the Hands-Free Liftgate........................ 76
Power Running Boards................................80
Power Seats....................................................153 Adjusting the Lumbar Support...................... 154
Adjusting the Multi-Contour Front Seats With Active Motion ...................................... 154
Power Windows.............................................96
Accessory Delay................................................... 96
Bounce-Back......................................................... 96
One-Touch Down................................................ 96
One-Touch Up...................................................... 96
Window Lock......................................................... 96
Pre-Collision Assist
.....................................257
Adjusting the Pre-Collision Assist
Settings............................................................ 259
Blocked Sensors................................................ 260
Distance Indication and Alert....................... 258
Using the Pre-Collision Assist System.............................................................. 258
Protecting the Environment........................14
Puncture See: Changing a Road Wheel........................ 373
R
Rear Axle
..........................................................210
Rear Parking Aid...........................................222 Obstacle Distance Indicator.......................... 222
Rear Passenger Climate Controls..........145 Automatic Climate Control............................. 147
Manual Climate Control.................................. 146
Rear Seats
........................................................157
Adjusting the Second-Row Center 20%
Seat...................................................................... 161
Adjusting the Second Row Outermost 40% Seat for Easy Entry........................................ 158
Folding the Second Row 40% Seat ...........157
Folding the Second Row Center 20% Seat ........................................................................\
...... 160
Power Easy Entry................................................ 159
Power Folding Rear Seats................................ 161
Reclining the Second Row Outermost 40% Seat Backrest................................................. 160Rear Under Floor Storage.........................264
Advanced System: Forward Divider, Cargo
Shelf and Rear Barrier (Bulkhead
Position)........................................................... 265
Cargo Management System......................... 264
Rear View Camera........................................231 Camera Guidelines............................................ 233
Manual Zoom...................................................... 234
Obstacle Distance Indicator.......................... 233
Rear Camera Delay........................................... 234
Using the Rear View Camera System........232
Rear View Camera See: Rear View Camera.................................... 231
Rear Window Wiper and Washers..........88 Rear Window Washer........................................ 88
Rear Window Wiper Blade............................... 88
Recommended Towing Weights
...........285
Reduced Engine Performance................297
Refueling..........................................................187 Refueling System Overview............................ 187
Refueling System Warning............................. 189
Refueling Your Vehicle...................................... 187
Remote Control..............................................53 Car Finder................................................................ 58
Integrated Keyhead Transmitter.....................53
Intelligent Access Key......................................... 54
Remote Start......................................................... 58
Replacing the Battery......................................... 55
Sounding the Panic Alarm................................ 58
Using the Key Blade............................................ 55
Remote Start.................................................148 Automatic Settings............................................ 148
Removing a Headlamp..............................339
Repairing Minor Paint Damage..............349
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control
............................................................60
Reporting Safety Defects (Canada Only)...............................................................312
Reporting Safety Defects (U.S. Only)...............................................................312
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