2018 AUDI Q7 service

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::r ' Service Facility or your cell phone service provider for additional information .
- Usage of Audi connect Infotainment serv­
ices depends on the availability of services
through third party providers .
- A udi connect Infotainment services are only
available within the cell phone network cov­
erage from yo ur cell phone service provider.
- Audi connect Infotainment services are available in the USA . Audi connect Infotain­
ment services are currently not available in
Canada or in Mexico.
- Also read the information in the chapter
¢ page 174, Telephone.
-Availability, scope, providers, screen display
and costs of serv ices may vary depend ing on
the country, model, model year, end dev ice
and rates. For additional informat ion, visit
www.audiusa.com.
- An init ial registration/activation on the
myAudi platform at www.aud iusa.com/
myaudi is requ ired to use individual serv­
i ces. You can contact an autho rized Aud i
dealer or Audi connect (Infotainment) cus­
tomer service a t (877) SOS-AUDI (2834) to
receive information on options fo r exp and­
i ng you r usage and any costs that may re ­
su lt.
- The Audi connect Infotainment services are
a Wi -Fi/lnternet -based system. If the sys ­
tem does not function correctly even
though all of the requirements are met,
please try again later or contact Audi con­
nect (Infota inment) customer service at
(877) SOS-AUDI (2834).
- For detailed information on Audi connect
(Infotainment) and the Terms of Use, refer
to www .audiusa.com.
Data protection
Applies to vehicles with Audi connect (Infotainment)
(1) Tips
- You can find add itiona l information in your
MM I in the opt ions menu fo r the selec ted
A udi connect Infotainment service and also
on line at www.audiusa .com .
- Your privacy is important to us.
Audi conn ect (Inf otainment )
- AUDI AG collects, processes, shares and
transmits your personal information in ac­
co rdance w ith legal reg ulations in o rder to
ensure p roper function and availab ility of
the individua l Audi connect Infotainment
serv ices. You can view the complete, current
and valid Audi connect (Infotainment) data
protec tion po licy in you r M MI. The myAud i
pla tform is availab le for to you to a ct ivate
a dd itio nal Audi conne ct Infotainment serv­
i c es and to t ransfe r data to your ve hicl e,
among other services . A one -time registra ­
tion is require d to establish a connection to
your vehicle. Fo r th is purpose, AUDI AG co l­
lects, processes, transm its and uses your re­
quired persona l information as required for
you to use the services provided by AUDI
AG. Your informat ion is not distrib uted to
third pa rties. Using your cell phone with
your myAudi p latform allows you to trans­
m it d ata fo r yo ur Audi conne ct I nfot ain­
ment serv ices functions to yo ur vehicle and
you can allow specific vehicle data to be
transmitted from yo ur vehicle.
- By activating special information se rvices
that are part of your Aud i connect (Infotain­
ment) portfolio, you can use these functions
directly in you r vehicle by ente ring data to
confirm your identity (to use soc ial net­
works , for example). To do this, the ident ifi­
cat ion information you provided is forward­
ed with the request to the respec tive service
prov ider. Then you can access yo ur person al
c ontent using a se cu re conne ct ion. T his con­
t en t is displaye d in the vehicle for you r use .
Your personal conten t is not stored w ith in
Audi AG. The necessary connection informa­ tion is processed and used for prov iding
serv ices and the prope r funct ion of the serv­
ices in accordance with applicable legal
guide lines.
- You can find additional info rmation in your
MMI in the options menu for the selected
Audi connect Infotainment service and a lso
online at www .a u diusa.com.
- By p roviding Aud i connect Infotainment
serv ices, Audi of America is au thorized to
collec t, p rocess, transmi t and transfer
195

Audi connect (Infotainment)
information about you and your veh icle. Ad ­
ditional information can also be found in
your MMI in the options menu for these­
l ected Audi connect Infotainment service.
- Information on our data protection meas­
ures in conjunction with the mobile Audi
connect (Infotainment) application can be
Troubleshooting
Applies to vehicles with Audi connect (Infotainment)
Problem Solution
found in the applicat ion's privacy policy. For
additional information about the
www.aud iusa .com/myaudi website or other
applications, websites or on line services
connected to Audi, v is it www.aud iusa.com/
pr ivacy .
Audi connect Infotainment serv-Some Audi connect Infotainment services must be act ivated/con-
ices : individual Audi connect Info -figured through your personal myAudi account before us ing
tainment services are grayed out or them for the first time. You can find detailed informat ion on line
not avai lab le. atwww.audiusa.com/myaudi.
Wi -Fi hotspot : it is not possible to Delete all existing Wi-Fi connections on your mobi le device and
connect through W i-F i. restart it.
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::r ' Audi connect vehicle control
Introduction
Applies to vehicles with Audi connect vehicle control
With the Audi connect vehicle control services l) ,
you can access various information or use individ­
ual functions in the
Audi MMI connect app or in
myAudi .
Audi connect vehicle control includes the follow­
ing services:
- Remote locking and unlocking ¢
page 198.
-Vehicle status report¢ page 198.
-Parking location ¢ page 198 .
-Geofencing Alert ¢ page 199.
-Speed Alert ¢ page 199.
-Valet Alert ¢ page 199.
- Stolen Vehicle Locator ¢ page 199.
-Online Audi service request ¢page 199.
(D Tips
-Accessing specific data or controlling func­
tions remote ly depends on the charge leve l
of the vehicle battery. Therefore, these
functions only have limited availability after
switching off the ignit ion.
- The services are provided through a SIM
card installed in the vehicle. The cost of the
call and data connections is included in the
price for the services. Services are provided
assuming that the cell phone network re­
quired for the installed S IM card is function­
in g and ready to operate. The available serv­
ic es set by Audi AG are only available within
the cell phone network coverage area for
the cell phone service provider selected by
Audi AG .
- You can also find more information on Audi
connect on line at www.audiusa.com.
l) In pre parat io n at t he time of p rinting. T he a vailab ilit y o f
the services o ffered depends o n the co untry and may
c hang e over tim e.
Audi connect vehicle control
Setup
Applies to vehicles with Audi connect vehicle control
To use Audi connect vehicle control services 1>,
please note the fo llowing :
Creating and verifying a user account
"'Create an account at www.aud iusa.com/myaudi
and verify it.
Setting a key user in the vehicle
Requirements: the ignition must be switched on .
Another key user must not be set in the veh icle .
If necessary, reset the key user ¢
page 198.
.. Select in the Infotainment system: I M ENU ! but­
ton
> Audi connect > if necessary, Display
available functions >
right control button >
Audi connect user management > Key user >
Set key user .
"' Enter the user name for your ve rified account
and enter the IO-digit vehicle code. You can rub
the key tag for your remote control key to re­
veal the vehicle code ¢
page 30.
.. Select and confirm Log in.
You can now use the vehicle control services
through the
Audi MMI connect app or through
www .audiusa.com/myaudi.
Using vehicle control services in the Audi
MMI connect app
Requirement: your mobile devices must be com­
patible.
.. Install and start the
Audi MMI connect app on
your mobi le device .
.. Log in to the
Audi MMI connect app using your
user name and password and se lect your vehi­
cle.
(D Tips
- Store the vehicle code in a secure place . It
may be necessary to re-enter the vehicle
code.
197

Audi connect vehicle control
-Pay attention to upper-and lower -case let ­
ters when entering the vehicle code.
- If you do not have the 10-digit vehicl e code,
contact an authorized Audi dealer or author­
ized Audi Service Facility .
Additional options
Applies to vehicles with Audi co nnect vehicle control
License subscription
The validity and expirat ion date of you r subscrip­
tions are displayed. When
Warning before sub­
scription expires
is activated, a message wi ll be
disp layed warning you that your license is about
to expire.
Select :
!MENU ! button> Audi connect > Display
available functions >
right control button> Li­
cense subscription.
Resetting the primary user
F or examp le, you ca n reset the key user when
selling your vehicle in order to deactivate these
services .
Requirement: the ignition must be switched o n.
Select :
!M ENU ! button> Audi connect > right
control button
> Audi connect user management
> Key user > Reset key user .
Warning levels
Requirement: the primary user must have set one
or more warning levels. Secondary users can only
see if a warning level is active or not .
Select:
! MENU ! button> Audi connect > right
control button
> Alerts.
Remote locking and
unlocking
Applies to veh icles with Audi connect vehicle control
You can lock and unlock your veh icle using this
service .
Requirement
-This requires the 4-dig it PIN that you specified
during the verification on www.audiusa.com/
myaud i.
- The vehicle must be stationary.
198
-The ignition must be switched off.
Vehicle status report
Applies to vehicles w ith Aud i connect ve hicle control
The Dr iver Informat ion System collects data un­
der certain conditions and sends it to a server.
When data is sto red, you can access va lues such
as these using the service :
- Remaining range,
- Fue l tank level,
- Oil level,
- If the vehicle doors are open/closed or locked/
un locked,
- mi leage,
- Next oil change
- Next service,
- Warning messages,
- If the parking lights are on/off .
A WARNING
Do not ignore messages and warning or ind i­
cator lights that turn on in the vehicle be­
cause of the info rmation in the status report.
This could lead to break downs in on the road ,
accidents and serious injuries.
Parking location
Applies to vehicles w it h Aud i connect ve hicle co ntrol
The vehicle collects data unde r ce rta in cond it ions
and sends it to a server .
When data is stored, you can access values such
as these using the service :
- Vehicle location display,
- Display of one's own location,
- Route to your vehicle .
If your mob ile dev ice also has a navigation func­
tion, you can nav igate to your last known parking
l ocation.
Deactivating and activating parking position
- Select: !MENU!> Audi connect> Car Finder
parking position .
If you do not set./, no location information will
be sent to the server.

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::r ' (D Tips
- The new parking location cannot be deter­
mined with this service if the vehicle is
moved after shutt ing the vehicle off and
without sw itching the ign ition on and off
again, for example when being towed or if
the veh icle is stolen .
- If the vehicle is moved and shut off again
us ing the second key, for example, the new
parking locat ion is transm itted to the server
afte r switching the ignition off.
Geofencing Alert
Applies to vehicles with Audi connect vehicle control
You can set approved and forbidden zones for
your veh icle using this service . If your vehicle
l eaves an approved zone or ente rs a forbidden
zone, you will be notified by a push not ificat ion
and/or an e -mai l. You can set up to five zones
and a lso assign time limits .
Requirement
-You must be ver ified as the pr imary use r of your
vehicle on myAudi.
0) Tips
You can set o n myAudi if you would like to be
notified via push not ificat io ns a nd/or e-ma il.
Speed Alert
Applies to vehicles with Audi connect vehicle control
You can set up to two speed limits for your veh i­
cle us ing th is serv ice. If your vehicle exceeds a set
speed limit, you will be notified by a push not ifi­
cation and/or e -mail.
Requirement
- You must be ver ified as the pr imary user of your
vehicle on myAudi .
(D Tips
You ca n set o n myAudi if you would like to be
notified via push not ificat ions and/or e-ma il.
Audi c onn ect ve hicl e co ntr ol
Valet Alert
Applies to vehicles with Audi connect vehicle control
If you give your vehicle over to a parking service,
you can s et a zone and a sp eed limit using the
Audi MMI conne ct app . If the vehicle leaves the
z one or the exceeds the speed lim it, you will be
noti fied by a push notification and/or e-mail.
Requirem ent
- You must be verified as the primary user of your
vehicle on myAudi.
(D Tips
You can set on myAud i if you would like to be
notified via pus h notifications and/or e -mail.
Stolen Vehicle Locator
Applies to vehicles with Audi connect vehicle control
This serv ice helps yo u to track yo ur veh icle if it is
stolen.
Proceed as fo llows if there is a theft:
"" Contact the police . You receive a Case ID .
"" Call the service hotline and give your Case ID .
The serv ice hotline will forward the estab lished
data to the police .
{!) Tips
You rece ive the Audi Service hot line number
when you purchase your vehicle .
Online Audi service
request
Applies to vehicles with Audi connect vehicle control
Requirement: to be able to use on l ine Aud i serv­
ice request , you must activate the service at
www .aud iusa.com/myaud i and se lect an aut hor­
ized Audi dea ler or author ized Audi serv ice facili­
ty .
Online Audi serv ice request transmits service- re l­
evant data to your se lected autho rized Aud i dea l­
er or autho rized Aud i service fac il ity. They w ill
contact you before your next service appoint ­
ment .
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Audi connect vehicle control
(D Tips
You can deactivate the on line Au di service re­
quest at www .audiusa .com/myaudi.
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:E ' Emergency call
Introduction
Applies to: vehicles with emergency call fu nction
Depending on the country and the vehicle equip ­
ment, the following functions may be available.
W ith the
emergency call, you can call for he lp in
dangerous situat ions as quickly as possible. Use
this function when help is needed
q page 201.
W ith online roadside assistance, you can request
assistance if there is a breakdown or a minor acci­
dent
q page 202 .
(D Tips
-The serv ices are provided through a SIM
card installed in the vehicle . The cost of the
call and data connections is included in the
price for the services. Services are provided
assuming that the cell phone network re­
quired for the installed SIM card is function­ ing and ready to operate . The available serv­
ices set by Audi AG are only available within
the cell phone network coverage area for
the cell phone service provider selected by
Audi AG .
- You can find what data will be transferred at www .audiusa .com.
- These services cannot be deactivated using
the settings in the Infotainment system .
Emergency call
Description
Applies to: vehicles with emergency call function
An emergency call is a combination of data trans­
mission and a phone call. The data transmission
from your vehicle forwards important informa­ tion, such as the vehicle and position data, to the
emergency call center .
Emergency call
Making an emergency call
Applies to: vehicles with emergency call function
The emergency call can be made two different
ways.
Fig. 183 Front headli ner : cover for the e mergency call but­
ton
Requirement: the L ED @ must be green.
Manual emergency call
Requirement: the ignition must be switched on.
.,. Tap the cover(!) to open it.
.,. Press and hold the emergency call button until
the LED @blinks green. The emergency call is
made.
.,. If the emergency call button is pressed by mis­
take, then press it again immediately until the
LED stays green. The emergency call is can­
celed .
Automatic emergency call
The vehicle electrical system initiates an auto­
matic emergency call under certain circumstan ­
ces, for example if an airbag deploys. The LED in
the emergency call button @blinks green . The
emergency call is made . This cannot be canceled.
Note the following LED conditions :
-Green -the emergency call function is availa­
ble.
- Red -there is an e rror in the emergency call
function. Contact an authorized Audi dealer or authorized Audi Service Facility. No emergency
call can be made.
- Off-the emergency call function is not availa-
ble, perhaps because no network is available. .,..
201

Emergency call
(D Tips
If the emergency call is canceled due to a
poor connect io n, then the system a utomat i­
cally tr ies to connect again.
Messages
Applies to: vehicles with emergency call function
II Emergency call function: malfunct ion! Re­
stricted functionality . Plea se conta ct Service
If the indicator lig ht t urns on and the message
appears, yo u can only make an emergency ca ll
with restricted funct ion. For examp le , you can not
call the emergency call ce nter, but data may st ill
be transmi tted under certa in circumstances/
D rive to an a uth o rize d Au di dea le r or a uth o riz ed
Au di S ervice Fa cility immedia tely to have t he
mal fun ction cor re cte d.
Ill Emergency call function : malfunction! Func­
tion unavailable . Please contact Service
If the indicator lig ht tu rns on and the message
appears , yo u cannot make an eme rge ncy call.
Dr ive to an a utho rized Au di dea le r or a uth orized
Au di Serv ice Facility immedia tely to have t he
malfunc tion co rrected.
Online roadside
assistance
Description
Applies to: vehicles with online roadside assistance
An online roa dsid e ass istance call 1) is a co mbina­
tion of d ata tr ansm ission and a p ho ne c all. The
da ta tra nsmission from yo ur ve hicle fo rwa rds im ­
portant information to the A udi service cente r,
such as the vehicle and posit io n data .
1
> Th e av ail ab ili ty of t he serv ices o ffere d de pen ds on t he
c ountry a nd may c han ge ove r tim e.
202
Calling online roadside assistance
Applies to: vehicles with on line roadside ass istance
Fig. 184 Fron t head liner: o n line ro ad side assistance bu t­
to n
Calling online roadside assistance
0 ...
I
.,. Press the button @. The L ED in t he b utton
tu rns re d. The o n line roadside assi stanc e call is
placed .
.,. If you press the bu tton @ by mista ke, then
press it again . Or
.,. Select and confirm
Cancel or End call in t he In -
fotainment system.
Audi incident assistance
A minor ac ciden t is detec ted by t he ve hicle elec ­
trical system . Yo u h ave the option of select ing
b etwee n
Call online roadside assistance or Make
emergency call .
.,. Sele ct one o f the op tions an d confi rm i t by
pressing the control knob .
(D Tips
If th e ro adside assis tanc e call i s ca nc ele d d ue
to a poor connec tio n, the n the ca ll m ust b e
made aga in.