2018 Alfa Romeo 4C Owner's Manual

MULTIMEDIA
CONTENTS
CYBERSECURITY ..................... .256
 RADIO SYSTEM ...................... .257
RADIO OPERATION AND MOBILE PHONES .258
▫ General Information ..................258
10

CYBERSECURITY
Your vehicle may be a connected vehicle and may be
equipped with both wired and wireless networks.
These networks allow your vehicle to send and receive
information. This information allows systems and fea-
tures in your vehicle to function properly.
Your vehicle may be equipped with certain security
features to reduce the risk of unauthorized and unlaw-
ful access to vehicle systems and wireless communica-
tions. Vehicle software technology continues to evolve
over time and FCA US, working with its suppliers,
evaluates and takes appropriate steps as needed. Simi-
lar to a computer or other devices, your vehicle may
require software updates to improve the usability and
performance of your systems or to reduce the potential
risk of unauthorized and unlawful access to your
vehicle systems.
The risk of unauthorized and unlawful access to your
vehicle systems may still exist, even if the most recent
version of vehicle software (such as Uconnect software)
is installed.
WARNING!
•It is not possible to know or to predict all of the
possible outcomes if your vehicle’s systems are
breached. It may be possible that vehicle systems,
including safety related systems, could be im-
paired or a loss of vehicle control could occur that
may result in an accident involving serious injury
or death.
• ONLY insert media (e.g., USB, SD card, or CD)
into your vehicle if it came from a trusted source.
Media of unknown origin could possibly contain
malicious software, and if installed in your ve-
hicle, it may increase the possibility for vehicle
systems to be breached.
• As always, if you experience unusual vehicle
behavior, take your vehicle to your nearest autho-
rized dealer immediately.
256 MULTIMEDIA

NOTE:
•FCA US or your dealer may contact you directly
regarding software updates.
• To help further improve vehicle security and mini-
mize the potential risk of a security breach, vehicle
owners should:
• Routinely check www.driveuconnect.com/
software-update to learn about available Uconnect
software updates.
• Only connect and use trusted media devices (e.g.
personal mobile phones, USBs, CDs).
Privacy of any wireless and wired communications
cannot be assured. Third parties may unlawfully inter-
cept information and private communications without
your consent. For further information, refer to “On-
board Diagnostic System (OBD II) Cybersecurity” in
“Getting To Know Your Instrument Panel”.
RADIO SYSTEM
The radio system consists of:
• Supply cables for radio, speakers and antenna
• Radio
• Antenna located on the inside of the front fascia •
Two tweeter speakers with 1 inch (25 mm) diameter
and two mid-woofer speakers with 5 inch (130 mm)
diameter, fitted on the doors
Hi Fi System — If Equipped
The Hi Fi radio system consists of:
• Supply cables for radio, speakers, and antenna
• Radio
• Antenna located on the inside of the front fascia
• An amplifier located in the passenger footwell
• Two tweeter speakers with 1 inch (25 mm) diameter
and two woofer speakers with 5 inch (130 mm)
diameters, fitted on the doors
• A Fresh-Air subwoofer mounted in the rear of the
vehicle
NOTE: Be sure to press the RESET button when using
the unit for the first time, after changing the vehicle
battery, or using the battery disconnect (anytime the
vehicle loses power).
For further information on radio functions and use,
refer to the Alpine Radio Supplement.
10
MULTIMEDIA 257

RADIO OPERATION AND MOBILE PHONES
Under certain conditions, the mobile phone being on in
your vehicle can cause erratic or noisy performance
from your radio. This condition may be lessened or
eliminated by relocating the mobile phone antenna.
This condition is not harmful to the radio. If your radio
performance does not satisfactorily “clear” by the repo-
sitioning of the antenna, it is recommended that the
radio volume be turned down or off during mobile
phone operation.
General Information
The following regulatory statement applies to all Radio
Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and
with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
•This device may not cause harmful interference, and
• This device must accept any interference received,
including interference that may cause undesired op-
eration.
NOTE: Changes or modifications not expressly ap-
proved by the party responsible for compliance could
void the user ’s authority to operate the equipment.
258 MULTIMEDIA

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ..................... .260
▫ Prepare For The Appointment ............260
▫ Prepare A List ...................... .260
▫ Be Reasonable With Requests ............260
 IF YOU NEED ASSISTANCE .............260
▫ FCA US LLC Customer Center ...........261
▫ FCA Canada Inc. Customer Center ........261
▫ In Mexico Contact ....................261
▫ Puerto Rico And U.S. Virgin Islands .......261▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ..................262
▫ Service Contract .....................262
 WARRANTY INFORMATION ............263
 MOPARPARTS .......................263
 REPORTING SAFETY DEFECTS ...........263
▫ In The 50 United States And
Washington, D.C. .....................263
▫ In Canada ......................... .264
 PUBLICATION ORDER FORMS ...........264
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder.
All work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let
the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental,
it is advisable to make these arrangements when you
call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high
quality service. The manufacturer’s authorized dealer
have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to
the general manager or owner of the authorized
dealer. They want to know if you need assistance.
• If an authorized dealer is unable to resolve the
concern, you may contact the manufacturer’s cus-
tomer center.
260 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer
center should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1-844-Alfa-USA (1-844-253-2872)
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (888) 242-6342
Fax: (787) 782-3345
11
CUSTOMER ASSISTANCE 261

Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the
mail within three weeks of the vehicle delivery date. If
you have any questions about the service contract, callthe manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract.
It is not responsible for any service contract other than
the manufacturer’s service contract. If you purchased a
service contract that is not a manufacturer’s service
contract, and you require service after the manufactur-
er’s New Vehicle Limited Warranty expires, please refer
to the contract documents, and contact the person listed
in those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with
their sincere efforts to resolve any warranty issues or
related concerns.
262 CUSTOMER ASSISTANCE