2017 VOLKSWAGEN TIGUAN parts

Displays: use a Volkswagen Genuine cleaning cloth (- 000 096 166 A -) with a little water, a
suitable glass cleaner or LCD cleaner. Do not clean displays with a dry cloth.
Rubber seals: clean with a soft, lint-free cloth and plenty of water. Treat with Volkswagen Genuine
rubber care agent (- 000 096 310 -) on a regular basis.
Seat belts: carefully pull the seat belt right out and leave it out ⇒. Remove large particles of dirt
with a soft brush. Clean the seat belt with a mild soap solution. Leave the belt fabric to dry
completely and then allow it to roll up.
Wooden trims: clean with a soft cloth and some mild soap solution.
Cleaning upholstery fabrics
If clothing that is not sufficiently colour-fast, e.g. denim, leaves stains on the seat cushion, this does
not a defect in the cover fabric. The seat padding may contain components for the airbag system
and electrical connections. Seat padding that is damaged, incorrectly cleaned or treated, or that
becomes wet, may cause damage to the vehicle electrical system or trigger a fault in the airbag
system ⇒.
Depending on the equipment, seat cushions with seat heating feature electrical components and
connectors that may be damaged in the event of incorrect cleaning or treatment ⇒. This can
also result in damage to other parts of the vehicle electrics.
•Do not use high-pressure cleaners, steam cleaners or coolant spray.
•Do not switch on the seat heating to dry the seats.
•Do not use washing paste or fine detergent solutions.
•Avoid getting the seat wet.
•In the event of uncertainty, contact a Volkswagen dealership.
Mild soap solution: a maximum of two tablespoons of neutral soap diluted in one litre of water.
Accessories, modifications, repairs and renewal of
parts
Accessories and parts
Volkswagen recommends that you seek advice from a Volkswagen dealership before purchasing
accessories, replacement parts or service fluids, for example if the vehicle is to be retrofitted with
accessories or if parts have to be renewed. Volkswagen dealerships can recommend accessories,
parts and service fluids suitable for your requirements. They can also answer any questions you
might have regarding official regulations.
Volkswagen recommends you use only approved Volkswagen accessories and Volkswagen
Genuine Parts. These parts and accessories have been specially tested by Volkswagen for
suitability, reliability and safety. And Volkswagen dealerships are qualified to install them correctly.
Although the market is constantly scrutinised, Volkswagen cannot assume responsibility for the
reliability, safety and suitability of products Volkswagen has not approved. Volkswagen can
therefore assume no responsibility for these parts, even if they have been approved by an official
testing agency or are covered by an official approval certificate.
Any retro-fitted equipment which has a direct effect on the control of the vehicle must be
approved by Volkswagen for use in your vehicle and bear the e mark (the European Union's
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Failure to clean the parts properly can cause damage to the seat belts, the fastenings and
the belt retractor.
•Never use chemical cleaning agents on the seat belts or their components. The seat
belts must also not come into contact with corrosive fluids, solvents or sharp objects.
•Dry the cleaned seat belt fully before allowing it to retract.
•Avoid allowing foreign bodies or liquids to enter the slot for the seat belt buckle.
•Never try to repair, modify or remove the seat belts yourself.
WARNING
Incorrect cleaning and care may cause vehicle damage.
•Sharp objects, such as zips, rivets on clothing or belts may damage surfaces. Open
Velcro fasteners can also cause damage.
•Do not use a steam cleaner, brushes or hard sponges etc. for cleaning under any
circumstances.
•To avoid damage, stubborn stains should be removed by a specialist cleaning
company.
NOTICE
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authorization symbol). These devices include cruise control systems or an electronically controlled
suspension.
Any additional electrical components fitted that do not serve to control the vehicle itself must
bear the mark (manufacturer conformity declaration in the European Union). Such devices
include refrigerator boxes, laptops and ventilator fans.
Repairs and technical modifications
Repairs and technical modifications must always be carried out according to Volkswagen
specifications⇒.
Unauthorised modifications to the electronic components or software in the vehicle may cause
malfunctions. As the electronic components are linked together in networks, these faults may
indirectly affect the working of other systems. This can seriously impair safety, lead to excessive
wear of components, and also invalidate the type approval for the vehicle.
The Volkswagen dealership cannot be held liable for any damage caused by technical
modifications and/or work performed incorrectly.
The Volkswagen dealership is not responsible for damage caused by technical modifications and/or
work performed incorrectly. Such damage is not covered by the Volkswagen guarantee.
Volkswagen recommends that all repairs and technical modifications be performed by an
authorised Volkswagen workshop using Volkswagen Genuine Parts.
Volkswagen repair information
Volkswagen Service information and official Volkswagen repair information can be purchased for a
fee.
Customers in Europe, Asia, Australia, Africa, Central and South America: please contact a
Volkswagen dealership or qualified workshop or register on the online portal erWin (electronic
repair and workshop information):
https://erwin.volkswagen.de
erWin is available in numerous languages.
Vehicles with special auxiliary equipment or body parts
The manufacturer of these components must ensure that these parts (fittings) adhere to the
stipulated environmental laws and regulations, particularly the EU directive 2000/53/EC concerning
end-of-life vehicles and EU directive 2003/11/EC concerning the restriction on the marketing and
use of certain dangerous substances and preparations.
The vehicle owner should keep all assembly documentation for these auxiliary fittings, and pass it
on to any scrapping company later engaged. This is to facilitate environmentally responsible
disposal for all vehicles, including refitted vehicles.
Windscreen repairs
To function properly, some items of equipment require an electrical or electronic module, which is
located on the inside of the windscreen near the interior mirror. If the windscreen has been
damaged in the viewing field of the electrical or electronic module, e.g. by stone impact, the
windscreen must be replaced. Repairing the crack can lead to malfunctions or functional faults in
the equipment.
After changing the windscreen, the camera and sensors must be set up and calibrated by a
qualified workshop.
Impairment or damage to sensors and cameras
Incorrect repairs, retrofit structural modifications to the vehicle, e.g. lowering the body, add-on parts
on the vehicle or trailer ⇒ Trailer towing, or changes to the trim may lead to the sensors or
cameras being disrupted or damaged. This can also be caused by collisions, e.g. when parking.
Failure to observe this may impair important functions (driver assist systems) and damage the
vehicle.
The area in front of and around the sensors and cameras must not be covered by stickers,
additional headlights, trim frames for number plates or similar.
Incorrectly performed repairs or modifications to your vehicle can impair the effectiveness
of the airbags, cause malfunctions, accidents and fatal injury.
•Never secure or mount objects such as drink holders or telephone holders either on or
next to the airbag covers or within the deployment zones of the airbag modules.
•Objects either on or next to the airbag module covers or are in the deployment zone of
the airbags can cause serious or even fatal injuries should the airbags be activated.
WARNING
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Repairs and structural modifications should be carried out by a qualified workshop. Volkswagen
recommends using a Volkswagen dealership for this purpose.
•Repainting and paint touch-ups in the area around the sensors may impair the function of the
system in question.
•As the Volkswagen badge influences the view of the radar sensor in the front area, drive the
vehicle only with the original Volkswagen badge.
Engine and transmission guard
An engine and transmission guard can reduce the risk of damage to the underside of the vehicle
and to the engine oil sump.
Depending on where the vehicle is used, it may be a good idea to have an engine and transmission
guard installed, e.g. if the vehicle will be driven over kerbs, on driveways or on unsurfaced roads. If
you wish to have one fitted, Volkswagen recommends contacting your Volkswagen dealership.
Repairs and faults in the airbag system
Repairs and technical modifications must always be carried out according to Volkswagen
specifications⇒.
Modifications and repairs to the front bumper, the doors, the front seats, the headliner, or the
bodywork should be carried out by a qualified workshop. System components and airbag system
sensors might be fitted on these vehicle components.
If you work on the airbag system or remove and install parts of the system when performing other
repair work, parts of the airbag system may be damaged. The consequence may be that, in the
event of an accident, the airbag inflates incorrectly or does not inflate at all.
Regulations must be observed to ensure that the effectiveness of the airbags is not reduced and
that removed parts do not cause any injuries or environmental pollution. Qualified workshops are
familiar with these requirements.
Any modifications to the vehicle's suspension could prevent the airbag system from working
properly during a collision. For example, using tyre/rim combinations that have not been approved
by Volkswagen, lowering the vehicle, making modifications to the suspension rate including work on
the springs, struts and shock absorbers could change the forces that are measured by the airbag
sensors and sent to the electronic control unit. Some changes to the suspension could cause the
forces measured by the sensors to increase, for example. This can lead to the airbag system being
triggered in collision scenarios where it normally would not be triggered if modifications to the
suspension had not been made. Other modifications can cause the forces measured by the
sensors to decrease, therefore preventing the airbag system from being triggered when it should
have been.
Incorrect repairs and modifications can cause malfunctions and damage to the vehicle
and impair the effectiveness of the driver assist systems. This can result in accidents and
severe injuries.
•Repairs and modifications to your vehicle should be carried out only by a qualified
workshop.
WARNING
Unsuitable spare parts and accessories, incorrectly carried out work, modifications and
repairs can lead to damage to the vehicle and cause accidents and serious injuries.
•Volkswagen strongly recommends you use only approved Volkswagen accessories
and Volkswagen Genuine Parts. These parts and accessories have been specially
tested by Volkswagen for suitability, reliability and safety.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop. Qualified workshops have the necessary tools, diagnostic equipment, repair
information and qualified personnel.
•Never fit parts to your vehicle that are in any way different from the factory-fitted parts.
•Never secure or mount objects such as drink holders or telephone holders either on or
next to the airbag covers or within the deployment zones of the airbag modules.
•Only use rim/tyre combinations which have been approved by Volkswagen for your
vehicle type.
WARNING
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Warranty and LongLife mobility guarantee
Volkswagen dealership warranty
Volkswagen dealerships guarantee that all vehicles purchased from them are free of faults.
Volkswagen dealerships provide a warranty that new Volkswagen vehicles are free of faults
Details of warranty conditions and the warranty periods can be found in your sales contract.
Please ask your Volkswagen dealership for further information.
You are advised that natural wear and damage caused by abnormally rough or improper use, or
unauthorised modifications are not covered by this warranty.
If your vehicle does break down, please contact your nearest available Volkswagen dealership.
Warranty for the paintwork and body
Volkswagen dealerships provide a warranty on the paintwork and body of all vehicles purchased
from them.
In addition to the warranty conditions for new Volkswagen vehicles (as detailed in the purchase
contract), the Volkswagen dealership guarantees that the body of any vehicles it sells will not be
affected by paint defects or corrosion perforation for a specified period:
•a 3-year warranty on paint defects and
•a 12-year corrosion perforation warranty. Here, corrosion perforation refers to rust forming on
the inside (cavity) of the body and causing holes in the sheet metal.
In the unlikely event that this type of damage occurs, it will be repaired free of charge for parts and
labour by any Volkswagen dealership.
Warranty claims will not be accepted in the following circumstances:
•If damage is caused by external influence or insufficient care.
•Defects on the body or paintwork are not repaired promptly according to manufacturer
specifications.
•The cause of corrosion perforation is related to body repairs not being carried out according to
manufacturer specifications.
If the body is repaired or painted, your Volkswagen dealership will confirm your warranty against
corrosion perforation for the repaired area.
LongLife mobility guarantee
With the delivery of your new vehicle you have acquired the comprehensive LongLife mobility
guarantee (available in many European countries), which will be renewed after every inspection.
In many European markets, your new vehicle includes the comprehensive LongLife mobility
guarantee which will be renewed after every inspection.
The selling Volkswagen dealership will issue a comprehensive LongLife mobility guarantee for
every new vehicle which applies from the time of delivery until the first due inspection. If you
purchase your new vehicle directly from Volkswagen AG, Volkswagen AG will issue the LongLife
mobility guarantee from the time of delivery until the first due inspection.
Your Volkswagen service partner will extend the LongLife mobility guarantee until the following
inspection when the due inspection is carried out at that workshop. The service costs include the
entire guarantee package.
The comprehensive LongLife mobility guarantee includes the following services:
If your vehicle can no longer be driven due to a technical defect, corresponding assistance will be
provided in the case of breakdown or accident. The LongLife mobility guarantee provides with you
protection and mobility.
The inspection is not only about car maintenance - it also ensures that your car remains roadworthy
and in perfect working order. For this reason, servicing should be carried out regularly in
accordance with the manufacturer's service schedule.
Your entitlement to the LongLife mobility guarantee is documented in the digital service schedule
each time your car is serviced. A full service history shows that your car has been professionally
maintained and cared for.
A vehicle which can no longer be driven is a vehicle which cannot reach a workshop under its
own power.
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Third-party services
If you are able to use online services provided by a party other than the manufacturer, these
services are the sole responsibility of the provider in question and are subject to this provider's data
protection policy and terms and conditions of use. Volkswagen has no influence over the content
exchanged in these services.
Please refer to the provider in question for information about the type, scope and purpose of the
collection and use of personal data related to third-party services.
Please note the further information on Volkswagen Car-Net services ⇒ Mobile online 
services.
Information stickers and plates
Safety certificates, stickers and plates showing important vehicle operation information are factory-
fitted in the engine compartment and on certain vehicle parts, such as the tank flap, front passenger
sun visor, driver door pillar or under/on the luggage compartment floor.
•Never remove or damage the safety certificates, stickers and plates. They must remain legible
at all times.
•If vehicle parts bearing safety certificates, stickers or plates are removed from the vehicle,
replacement safety certificates, stickers or plates with the same information must be applied
properly to the new parts by the qualified workshop.
Safety certificate
There is a safety certificate on the door pillar of the driver door which states that all necessary
safety standards and specifications from the transport safety authorities of the particular country
were met at the time of production. The month and year of production and the chassis number may
also be listed. Observe notes in the owner's manual.
Fluids in the air conditioning system
Refrigerant in the air conditioning system
The sticker in the engine compartment contains information regarding the type and quantity of
refrigerant used in the vehicle's air conditioning system. The sticker is located at the front of the
engine compartment, close to the coolant filler neck.
SymbolDescription
Warning: the air conditioning system must be serviced by trained specialists.
Type of refrigerant.
Type of lubricating oil.
See workshop information (available only for Volkswagen dealerships).
The air conditioning system must be serviced by trained specialists.
Flammable refrigerant.
Make sure that all components are disposed of correctly. Never install components
that have been taken from old vehicles or recycling facilities.
Incorrect use of the diagnostic interface can cause malfunctions, which can result in
accidents and serious injuries.
•Never read the event memory using the diagnostic interface yourself.
•The event memory should only be read out via the diagnostic interface by a qualified
workshop. Volkswagen recommends using a Volkswagen dealership for this purpose.
WARNING
Handling the vehicle incorrectly will increase the risk of accident and injuries.
•Comply with legal regulations.
•Observe the owner's manual.
WARNING
Handling the vehicle incorrectly could lead to the vehicle becoming damaged.
•Comply with legal regulations.
•Carry out service jobs in accordance with the specifications.
NOTICE

Lubricant in the air conditioning system
The air conditioning system contains up to 210 ml of lubricating oil. The exact specification and
information about the lubricating oil quantity in the air conditioning system are available from the
following website:
https://erwin.volkswagen.de
Radio reception and aerials
In vehicles with a factory-fitted Infotainment system, the aerial for radio reception can be installed at
various locations in the vehicle:
•On the inside of the rear window, together with the rear window heating.
•On the inside of the rear side windows.
•On the inside of the windscreen.
•On the roof of the vehicle.
Aerials on the interior of the windows can be identified by thin wires.
Component protection
Some electronic components and
control units are fitted with component
protection as standard, e.g. the
Infotainment system.
Component protection was developed as a protective mechanism in order to:
•Prevent any factory-fitted parts delivered with a vehicle from functioning fully if they have been
installed into other vehicles (e.g. after theft),
•Prevent full function of components outside of the vehicle,
•Allow for legitimate installation or exchange of parts and control units by a professional in the
case of service.
WhereWhat appears:Remedy
Instrument cluster
displaySAFE CPGo to a qualified workshop.
Infotainment system
display
Component theft protection:
the Infotainment system is not
fully available at present.
Switch on the ignition.
Switch on the ignition.
If this does not deactivate component
protection, seek professional
assistance.
In order to guarantee safe and hazard-free operation, always have the air conditioning
system serviced by trained specialists.
WARNING
•Never repair the evaporator in the air conditioning system using components taken
from older vehicles or recycling facilities.
•Never repair the evaporator in the air conditioning system with used evaporators taken
from older vehicles or recycling facilities.
NOTICE
Aerials located on the inside of the windows can be damaged by corrosive or acidic
detergents, any other chemicals or if hard objects chafe against the window. Never apply
stickers over the window aerials and never clean the aerials with corrosive or acidic
detergents or any other chemicals.
NOTICE
When retrofitting an Infotainment system, ensure that the vehicle's standard integral aerial
amplifier is compatible or else use an additional aerial adapter. Otherwise the aerial
amplifier could be subjected to overvoltage damage.
NOTICE

Key to ⇒ Fig. 255:Value
Length with off-road front and fitted towing bracket (when
factory-fitted)
Turning circle diameter11.5 m
Kerb weight without driver, without payload.
Figures were not available at time of publication.
Kerb weight with driver (75kg) and service fluids.
Technical data - Running gear
TermTechnical data
Ground clearance (four-wheel drive)
Under the axles:
Maximum 180 mm.
Between the axles:
Maximum 201 mm.
Ground clearance (four-wheel drive)
Under the axles:
Maximum 180 mm.
Between the axles:
Maximum 201 mm.
Ground clearance (front-wheel drive)
Under the axles:
Maximum 170 mm.
Between the axles:
Maximum 190 mm.
Angle of rising gradient
Tilt angle
(inclination of the vehicle)
Breakover angleMaximum of 20 degrees.
Ramp angle
Front with standard front:
Maximum of 18 degrees.
Front with off-road front:
Maximum of 25 degrees.
Rear:
Maximum of 24 degrees.
Figures were not available at time of publication.
Fuel tank capacity
Fuel tank capacity
Petrol and
diesel engines
Four-wheel drive: approx 63 l, of which 8 l reserve.
Front-wheel drive: approx 60 l, of which 8 l reserve.
Petrol engines
1.4 l, 4-cylinder TSI (92 kW)
Power output92 kW at 5,000 – 6,000 rpm
Engine code (EC)CZCA
Maximum torque200 Nm at 1,400 - 4,000 rpm
GearboxMG6
•Take care when driving in car parks with protruding kerbstones or bollards. Objects
that protrude from the ground can damage the bumper and other components when
parking the vehicle.
•Drive carefully through dips in the road, over driveways, ramps, kerbstones and other
objects. Low-lying vehicle components such as the bumper, spoiler and parts of the
running gear, engine or exhaust system could be damaged.
NOTICE
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