2017 TOYOTA SIENNA emergency towing

16Pictorial index
SIENNA_OM_OM08007U_(U)
■Instrument panel
Engine switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 225, 228
Starting the engine/changing the modes . . . . . . . . . . . . . P. 225, 228
Emergency stop of the engine . . . . . . . . . . . . . . . . . . . . . . . . . P. 537
When the engine will not start . . . . . . . . . . . . . . . . . . . . . . . . . P. 586
Warning messages
*1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 566
Shift lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 233
Changing the shift position. . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 233
Precautions against towing . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 539
When the shift lever does not move. . . . . . . . . . . . . . . . . . . . . P. 238
Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 87
Reading the meters/adjusting the instrument panel light . . . . . . P. 87
Warning lights/indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . P. 82
When the warning lights come on . . . . . . . . . . . . . . . . . . . . . . P. 545
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SIENNA_OM_OM08007U_(U)
3054-5. Using the driving support systems
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Driving
■Conditions that may trigger the system even if there is no possibility of a
collision
In any of the following situations where the frontal area of the radar sensor is
interrupted, the radar sensor may detect possibility of a frontal collision and
the system may be activated.
●When passing by an oncoming vehicle in a curve or a turn to the right or the
left.
● When rapidly approaching an obstacle ahead (e.g. preceding vehicle, toll
gate barrier, etc.)
● When there is a structural object (billboard, low ceiling, fluorescent light,
etc.) above the uphill road ahead
● When driving on a narrow road or through under a low overhead structure
(bridge, tunnel, fly-under, etc.)
● When driving on an uneven road surface
● When there is a metal object, bump, or protrusion on the road surface
● When vehicle’s front part is raised or lowered depending on loading condi-
tions
● When the direction of radar sensor is misaligned by strong impact applied
on an area around the radar sensor, etc.
● When there is an obstacle (guard rail, etc.) by the roadside at the entrance
to a curve
● When the front of your vehicle is pointing upwards (caused by towing a
trailer, during emergency towing or putting a heavy load in the luggage com-
partment etc.)
When the system is activated in the situations described above, there is also
a possibility that the seat belts will retract quickly and the brakes may be
applied with a force greater than normal. When the seat belt is locked in the
retracted position, stop the vehicle in a safe place, release the seat belt and
refasten it.
■ Obstacles not detected
The sensor cannot detect plastic obstacles such as traffic cones. There may
also be occasions when the radar sens or cannot detect pedestrians, animals,
bicycles, motorcycles, trees, or snowdrifts.
■ Situations in which the pre-collis ion system does not function properly
The system may not function effectively in situations such as the following:
● On roads with sharp bends or uneven surfaces
● If a vehicle suddenly moves in front of your vehicle, such as at an intersec-
tion
● If a vehicle suddenly cuts in front of your vehicle, such as when overtaking
● In inclement weather such as heavy rain, fog, snow or sand storms
● When your vehicle is skidding with the VSC system off
● When the axis of the radar is out of adjustment
● When an extreme change in vehicle height occurs

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SIENNA_OM_OM08007U_(U)
6-4. Using the other interior features
■Automatic Collision Notification
In case of either airbag deployment or severe rear-end collision, the
system is designed to automatical ly call the response center. The
responding agent receives the vehicle’s location and attempts to
speak with the vehicle occupants to assess the level of emergency.
If the occupants are unable to communicate, the agent automati-
cally treats the call as an emergency, contacts the nearest emer-
gency services provider to descri be the situation, and requests that
assistance be sent to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local author-
ities to assist them in locating a nd recovering the vehicle. After filing
a police report, call the Safety Connect response center at 1-800-
331-4331 and follow the prompts for Safety Connect to initiate this
service.
In addition to assisting law enforcement with recovery of a stolen
vehicle, Safety-Connect-equippe d vehicle location data may, under
certain circumstances, be shared with third parties to locate your
vehicle. Further information is available at Toyota.com.
■Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect respon se center. The answering agent
will determine your vehicle’s location, assess the emergency, and
dispatch the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center
agent that you are not experiencing an emergency.
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Enhanced Roadside Assistance
Enhanced Roadside Assi stance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” bu tton to reach a Safety Connect
response-center agent, who can help with a wide range of needs,
such as: towing, flat tire, fuel deli very, etc. For a description of the
Enhanced Roadside Assistance se rvices and their limitations,
please see the Safety Connect Terms and Conditions, which are
available at Toyota.com.
Safety Connect services

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SIENNA_OM_OM08007U_(U)
8
When trouble arises
8-2. Steps to take in an emergency
If your vehicle needs to be towed
The following may indicate a problem with your transaxle. Contact
your Toyota dealer or commercial towing service before towing.
●The engine is running but the vehicle does not move.
● The vehicle makes an abnormal sound.
Do not tow with a sling-type truck
to prevent body damage.
If towing is necessary, we re commend having your vehicle
towed by your Toyota dealer or commercial towing service,
using a wheel-lift type tr uck or flat bed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
2WD models: If towing your vehicle with a wheel-lift type truck
from the front, the vehicle’s rear wheels and axles must be in
good conditions. ( P. 540, 541)
If they are damaged, use a to wing dolly or flat bed truck.
AWD models: If towing your vehicl e with a wheel-lift type truck,
use a towing dolly. ( P. 540, 541)
Situations when it is necessary to contact dealers before towing
Towing with a sling-type truck

5408-2. Steps to take in an emergency
SIENNA_OM_OM08007U_(U)
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45.
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
Towing with a wheel-lift type truck
From the front (2WD models)From the front (AWD models)
Release the parking brake. Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels.
Using a flatbed truck

5418-2. Steps to take in an emergency
SIENNA_OM_OM08007U_(U)
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When trouble arises
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
■ While towing
Do not turn the engine switch to the “LOCK” position (vehicles without a
smart key system) or off (vehicles with a smart key system).
There is a possibility that the steering wheel is locked and cannot be oper-
ated.
2WD models: Be sure to transport the
vehicle with the front wheels raised or
with all four wheels raised off the ground.
If the vehicle is towed with the front
wheels contacting the ground, the driv-
etrain and related parts may be dam-
aged.
AWD models: Be sure to transport the
vehicle with all four wheels raised off the
ground. If the vehicle is towed with the
tires contacting the ground, the drivetrain
or related parts may be damaged, the
vehicle may fly off the truck.

5428-2. Steps to take in an emergency
SIENNA_OM_OM08007U_(U)
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle wh en towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ Recreational towing (beh ind motor home, etc.)
Never dinghy tow your vehicle to prevent
causing serious damage to the Active
Torque Control 4WD system (AWD mod-
els) and transaxle. (P. 224)

5818-2. Steps to take in an emergency
SIENNA_OM_OM08007U_(U)
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When trouble arises
Take out the strap and tire bag.
Place tire standing up in rear
tub, after putting the tire in the
tire bag.
Clip clasp to outboard hook.
Clip other clasp to center or
opposite hook location.
Stowing the flat tire
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