Page 599 of 720

599
8When trouble arises
HILUX_OM_OM0K322E_(EE)
8-1. Essential information
Emergency flashers ........... 600
If your vehicle has to
be stopped in an
emergency ....................... 601
8-2. Steps to take in an
emergency
If your vehicle needs
to be towed ...................... 603
If you think something is
wrong ............................... 608
Fuel pump shut off
system (gasoline engine
only) ................................. 609
If a warning light turns on
or a warning buzzer
sounds ............................. 610
If a warning message is
displayed ......................... 618
If you have a flat tire .......... 625
If the engine will not
start.................................. 642
If the electronic key does
not operate properly
(vehicles with smart
entry & start system)........ 644
If the vehicle battery is
discharged ....................... 648
If your vehicle
overheats ......................... 654
If you run out of fuel
and the engine stalls
(diesel engine only) ......... 657
If the vehicle becomes
stuck ................................ 658
Page 602 of 720
6028-1. Essential information
HILUX_OM_OM0K322E_(EE)
WARNING
■If the engine has to be turned off while driving
● Power assist for the brakes and steering wheel will be lost, making the
brake pedal harder to depress and the steering wheel heavier to turn.
Decelerate as much as possible before turning off the engine.
● Vehicles without smart entry & start system: Never attempt to remove the
key, as doing so will lock the steering wheel.
Page 607 of 720

6078-2. Steps to take in an emergency
HILUX_OM_OM0K322E_(EE)
8
When trouble arises
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Do not tow the vehicle from the rear when the engine switch is in the
“LOCK” position or the key is removed (vehicles without smart entry & start
system) or the engine switch is turned to off (vehicles with smart entry &
start system). The steering lock mechanism is not strong enough to hold
the front wheels straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
■ When towing a vehicle equipped with the Stop & Start system (if
equipped)
When it is necessary to tow the vehicle with all four wheels contacting the
ground, perform the following procedure before towing the vehicle to protect
the system.
Turn the engine switch to the “LOCK” position (vehicles without smart entry
& start system) or off (vehicles with smart entry & start system) once, and
then start the engine. If the engine does not start, turn the engine switch to
the “ON” position (vehicles without smart entry & start system) or IGNITION
ON mode (vehicles with smart entry & start system).
Page 644 of 720
6448-2. Steps to take in an emergency
HILUX_OM_OM0K322E_(EE)
If the electronic key does not operate properly
(vehicles with smart entry & start system)
Use the mechanical key (P. 155)
in order to perform the following
operations:
Locks all doors
Unlocks all doors
If communication between the electronic key and vehicle is
interrupted ( P. 187) or the electronic key cannot be used
because the battery is depleted, the smart entry & start system
and wireless remote control cannot be used. In such cases, the
doors can be opened and the engine can be started by following
the procedure below.
Locking and unlocking the doors
1
2
Page 645 of 720
6458-2. Steps to take in an emergency
HILUX_OM_OM0K322E_(EE)
8
When trouble arises
Automatic transmission
Ensure that the shift lever is in P and depress the brake pedal.
Touch the area behind the lock
button and unlock button on the
electronic key to the engine
switch.
When the electronic key is
detected, a buzzer sounds and the
engine switch will turn to IGNITION
ON mode.
When the smart entry & start sys-
tem is deactivated in customization
setting, the engine switch will turn
to ACCESSORY mode.
Firmly depress the brake pedal.
A message indicating how to start the engine will be displayed on the
multi-information display.
Press the engine switch.
In the event that the engine still cannot be started, contact any autho-
rized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
Starting the engine
1
2
3
4
Page 646 of 720
6468-2. Steps to take in an emergency
HILUX_OM_OM0K322E_(EE)
Manual transmission
Ensure that the shift lever is in N and depress the clutch pedal.
Touch the area behind the lock
button and unlock button on the
electronic key to the engine
switch.
When the electronic key is
detected, a buzzer sounds and the
engine switch will turn to IGNITION
ON mode.
When the smart entry & start sys-
tem is deactivated in customization
setting, the engine switch will turn
to ACCESSORY mode.
Firmly depress the clutch pedal.
A message indicating how to start the engine will be displayed on the
multi-information display.
Press the engine switch.
In the event that the engine still cannot be started, contact any autho-
rized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
1
2
3
4
Page 647 of 720

6478-2. Steps to take in an emergency
HILUX_OM_OM0K322E_(EE)
8
When trouble arises
■Stopping the engine
Shift the shift lever to P (automatic transmission) or N (manual transmission)
and press the engine switch as you normally do when stopping the engine.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
( P. 575)
■ Alarm (vehicles with alarm for Kazakhstan, Armenia, Georgia,
Turkmenistan and Morocco)
Using the mechanical key to lock the doors will not set the alarm system.
If a door is unlocked using the mechanical key when the alarm system is set,
the alarm may be triggered.
■ Changing engine switch modes
Release the brake pedal (automatic transmission) or clutch pedal (manual
transmission) and press the engine switch in step above.
The engine does not start and modes will be changed each time the switch is
pressed. ( P. 272)
■ When the electronic key does not work properly
● Make sure that the smart entry & start system has not been deactivated in
the customization setting. If it is off, turn the function on.
(Customizable features: P. 695)
● Check if battery-saving mode is set. If it is set, cancel the function.
( P. 185)
3
Page 651 of 720

6518-2. Steps to take in an emergency
HILUX_OM_OM0K322E_(EE)
8
When trouble arises
■When recharging or replacing the battery (vehicles with smart entry &
start system)
● In some cases, it may not be possible to unlock the doors using the smart
entry & start system when the battery is discharged. Use the wireless
remote control or the mechanical key to lock or unlock the doors.
● The engine may not start on the first attempt after the battery has recharged
but will start normally after the second attempt. This is not a malfunction.
● The engine switch mode is memorized by the vehicle. When the battery is
reconnected, the system will return to the mode it was in before the battery
was discharged. Before disconnecting the battery, turn the engine switch off.
If you are unsure what mode the engine switch was in before the battery dis-
charged, be especially careful when reconnecting the battery.
● Vehicles with Stop & Start system: For a while after the battery terminals
have been disconnected or reconnected, for a while after the battery has
been replaced, the Stop & Start system may not automatically stop the
engine for approximately 5 to 60 minutes.
■ When exchanging the battery
● Use a battery that conforms to European regulations.
● Use a battery with the same case size as the previous battery and an equiv-
alent 20 hour rate capacity (20HR) or greater.
• If the sizes differ, the battery cannot be properly secured.
• If the 20 hour rate capacity is low, even if the time period where the vehi-
cle is not used is a short time, the battery may discharge and the engine
may not be able to start.
● Vehicles with Stop & Start system: Use a genuine battery specifically
designed for use with the Stop & Start system or a battery with equivalent
specifications to a genuine battery. If an unsupported battery is used, Stop &
Start system functions may be restricted to protect the battery.
Also, battery performance may decrease and the engine may not be able to
restart. Contact any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer for details.
● For details, consult any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer.