2017 NISSAN QUEST Owners Manual

4-132Monitor, heater, air conditioner, audio, phone and voice recognition systems
TROUBLESHOOTING GUIDE
The system should respond correctly to all voice commands without difficulty. If problems are encountered, try the following solutions.
Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is resolved.
SymptomSolution
The system fails to interpret the command correctly. 1. Ensure that the command is valid. (See “NISSAN Voice Recognition system (models with navigation system)”
(P.4-154) .)
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on) . NOTE: If it is too
noisy to use the phone, it is likely that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
The system consistently selects the wrong voicetag. 1. Ensure that the voicetag requested matches what was originally stored. (See “Quick Dial” (P.4-125) .)
2. Replace one of the names being confused with a new name.

* Type B is models without navigation
system/without text message function.
WARNING
.Use a phone after stopping your
vehicle in a safe location. If you
have to use a phone while driving,
exercise extreme caution at all
times so full attention may be given
to vehicle operation.
. If you find yourself unable to devote
full attention to vehicle operation
while talking on the phone, pull off
the road to a safe location and stop
your vehicle before doing so.
CAUTION
To avoid draining the vehicle battery,
use a phone after starting the engine.
SAA3677
1. PHONE SENDbutton
2. PHONE ENDbutton
Your vehicle is equipped with the BluetoothŠ
Hands-Free Phone System. If you have a
compatible BluetoothŠenabled cellular phone,
you can set up the wireless connection between
your cellular phone and the in-vehicle phone
module. With Bluetooth
Šwireless technology,
you can make or receive a hands-free telephone
call in your vehicle.
Once your cellular phone is connected to the in-
vehicle phone module, no other phone connect-
ing procedure is required. Your phone is
automatically connected with the in-vehicle
phone module when the ignition switch is pushed to the ON position with the connected
cellular phone turned on and carried in the
vehicle.
You can connect up to 5 different Bluetooth
Š
cellular phones in the in-vehicle phone module.
However, you can talk on only one cellular phone
at a time.
Before using the Bluetooth
ŠHands-Free Phone
System, refer to the following notes.
. Wireless LAN (Wi-Fi) and the Bluetooth
Š
functions share the same frequency band
(2.4 GHz) . Using the BluetoothŠand the
wireless LAN functions at the same time may
slow down or disconnect the communica-
tion and cause undesired noise. It is
recommended that you turn off the wireless
LAN (Wi-Fi) when using the Bluetooth
Š
functions.
. Set up the wireless connection between a
compatible cellular phone and the in-vehicle
phone module before using the Bluetooth
Š
Hands-Free Phone System.
. Some BluetoothŠenabled cellular phones
may not be recognized by the in-vehicle
phone module. Please visit www.nissanusa.
com/bluetooth for a recommended phone
list and connecting.
. You will not be able to use a hands-free
phone under the following conditions:
Monitor, heater, air conditioner, audio, phone and voice recognition systems4-133
BluetoothŠHANDS-FREE PHONE
SYSTEM (Type B) (if so equipped)

4-134Monitor, heater, air conditioner, audio, phone and voice recognition systems
— Your vehicle is outside of the telephoneservice area.
— Your vehicle is in an area where it is difficult to receive radio waves; such as in
a tunnel, in an underground parking
garage, near a tall building or in a
mountainous area.
— Your cellular phone is locked to prevent it from being dialed.
. When the radio wave condition is not ideal
or ambient sound is too loud, it may be
difficult to hear the other person’s voice
during a call.
. Immediately after the ignition switch is
pushed to the ON position, it may be
impossible to receive a call for a short
period of time.
. Do not place the cellular phone in an area
surrounded by metal or far away from the in-
vehicle phone module to prevent tone quality
degradation and wireless connection dis-
ruption.
. While a cellular phone is connected through
the Bluetooth
Šwireless connection, the
battery power of the cellular phone may
discharge quicker than usual. The Blue-
tooth
ŠHands-Free Phone System cannot
charge cellular phones. .
If the Bluetooth
ŠHands-Free Phone System
seems to be malfunctioning, see “Trouble-
shooting guide” later in this section. You can
also visit www.nissanusa.com/bluetooth for
troubleshooting help.
. Some cellular phones or other devices may
cause interference or a buzzing noise to
come from the audio system speakers.
Storing the device in a different location
may reduce or eliminate the noise.
. Refer to the cellular phone Owner’s Manual
regarding battery charging, cellular phone
antenna, etc.
. This wireless hands free car kit is based on
Bluetooth
Štechnology,
— Frequency: 2402 MHz - 2480 MHz
— Output Power: 4.14 dBm E.I.R.P
— Modulation: FHSS GFSK 8DPSK, p/
4DQPSK
— Number of Channels: 79
— This wireless equipment can’t be used for any services related to safety because
there is the possibility of radio interfer-
ence.
REGULATORY INFORMATION
FCC Regulatory information
. CAUTION: To maintain compliance with
FCC’s RF exposure guidelines, use only
the supplied antenna. Unauthorized antenna,
modification, or attachments could damage
the transmitter and may violate FCC regula-
tions.
. Operation is subject to the following two
conditions:
1) this device may not cause interference
and
2) this device must accept any interference, including interference that may cause
undesired operation of the device
IC Regulatory information
.Operation is subject to the following two
conditions: (1) this device may not cause
interference, and (2) this device must accept
any interference, including interference that
may cause undesired operation of the
device.
. This Class B digital apparatus meets all
requirements of the Canadian Interference-
Causing Equipment Regulations.

Bluetooth trademark:
BluetoothŠis a trademark owned
by Bluetooth SIG, Inc., and
licensed to Visteon Corporation.
USING THE SYSTEM
The NISSAN Voice Recognition system allows
hands-free operation of the BluetoothŠHands-
Free Phone System.
If the vehicle is in motion, some commands may
not be available so full attention may be given to
vehicle operation.
Initialization
When the ignition switch is pushed to the ON
position, NISSAN Voice Recognition is initia-
lized, which may take up to one minute. If the
button is pushed before the initialization
completes, the system will accept any com-
mand.
Operating tips
To get the best performance out of the NISSAN
Voice Recognition system, observe the follow-
ing:
. Keep the interior of the vehicle as quiet as
possible. Close the windows to eliminate
surrounding noises (traffic noises, vibration
sounds, etc.) , which may prevent the system
from recognizing voice commands correctly. .
Wait until the tone sounds before speaking a
command. Otherwise, the command will not
be received properly.
. Start speaking a command within 5 seconds
after the tone sounds.
. Speak in a natural voice without pausing
between words.
Giving voice command
To operate NISSAN Voice Recognition, push
and release thebutton located on the
steering wheel. After the tone sounds, speak a
command.
The command given is picked up by the
microphone, and voice feedback is given when
the command is accepted.
. If you need to hear the available commands
for the current menu again, say “Help” and
the system will repeat them.
. If a command is not recognized, the system
announces, “Command not recognized.
Please say again.” Repeat the command in
a clear voice.
. If you want to go back to the previous
command, you can say “Go back” or
“Correction” anytime the system is waiting
for a response.
. You can cancel a command when the
system is waiting for a response by saying, “Cancel” or “Quit.” The system announces
“Cancel” and ends the VR session. You can
also push and hold the
button for 5
seconds on the steering wheel at any time to
cancel the VR session. Whenever the VR
session is cancelled, a double beep is
played to indicate you have exited the
system.
Voice prompt inturrpt:
In most cases you can interrupt the voice
feedback to speak the next command by
pressing the
button on the steering wheel.
One Shot Call:
To use the system faster, you may speak the
second level commands with the main menu
command on the main menu. For example, press
the
button and after the tone say, “Call
Redial.” Note: The combined command of Call
and (Speak Name) cannot be used.
How to say numbers
NISSAN Voice Recognition requires a certain
way to speak numbers in voice commands.
Refer to the rules and examples below.
. Either “zero” or “oh” can be used for “0”.
Example: 1-800-662-6200
— “One eight oh oh six six two six two oh
oh”, or
Monitor, heater, air conditioner, audio, phone and voice recognition systems4-135

4-136Monitor, heater, air conditioner, audio, phone and voice recognition systems
— “One eight zero zero six six two six twooh oh”
. Words can be used for the first 4 digits
places only.
Example: 1-800-662-6200
— “One eight hundred six six two six two oh
oh”,
— NOT “One eight hundred six six two sixty two hundred, and
— NOT “One eight oh oh six six two sixty two hundred.
. Numbers can be spoken in small groups.
The system will prompt you to continuing
entering digits, if desired.
Example: 1-800-662-6200
— “One eight zero zero”
The system repeats the numbers and
prompts you to enter more.
— “six six two” The system repeats the numbers and
prompts you to enter more.
— “six two zero zero”
. You can say “Star” for “*” and “Pound” for
“#” at any time in any position of the phone
number. (Available only when using the
“Special Number” command.)
Example: 1-555-1212 *123 — “One five five five one two one two star
one two three”
. Say “pound” for “#”. Say “star” for “*”
(available when using the “Special Number”
command and the “Send” command during
a call) .
. Say “plus” for “+” (available only when using
the “Special Number” command) .
. Say “pause” for a 2 second pause (available
only when storing a phone book number) .
See “Making a call by entering a phone
number” (P.4-138) and “List of voice com-
mands” (P.4-139) for more information.
NOTE:
For best results, say phone numbers as
single digits.
The voice command “Help” is available at any
time. Please say the “Help” command to get
information about how to use the system.
INFO
. If you are controlling the telephone system
by voice command for the first time or do not
know the appropriate voice command,
speak “Help”. The system announces the
available commands.
. When you speak numbers, you can speak
both “zero” or “oh” for “0”.Manual command selection
Commands can be selected manually. While the
commands are displayed on the screen, select a
command by operating the Tune switch, and
then push the
button. Once a command is
manually selected, the voice command function
is cancelled. To return to voice command mode,
push the
button to cancel the current
operation, and then perform the first procedure
of voice command.

SAA1858
CONTROL BUTTONS
The control buttons for the BluetoothŠHands-
Free Phone System are located on the steering
wheel.
PHONE SEND
Push the
button to initiate a Voice
Recognition (VR) session or answer an incom-
ing call.
You can also use the
button to interrupt
system feedback and give a command at once.
PHONE END
While the Voice Recognition system is active,
press the
button to go back one step. Press
and hold thebutton for 5 seconds to quit the Voice Recognition system at any time.
GETTING STARTED
The following procedures will help you get
started using the BluetoothŠHands-Free Phone
System with NISSAN Voice Recognition. For
additional command options, refer to “List of
voice commands” (P.4-139) .
Choosing a language
For models with center multi-function control
panel:
The available voice commands are only applic-
able to the relevant language set in the
LANGUAGE setting screen. (See “How to use
SETTING button” (P.4-15).)
For models without center multi-function control
panel:
You can interact with the Bluetooth
ŠHands-
Free Phone System using English, Spanish or
French.
To change the language, perform the following.
1. Press and hold the
button for more than
5 seconds.
2. The system announces: “Press the PHONE SEND (
) button for the hands-free
phone system to enter the speaker adapta-
tion mode or press the PHONE END (
)
button to select a different language.” 3. Press the
button.
For information on speaker adaptation, see
“Speaker adaptation (SA) mode” (P.4-142) .
4. The system announces the current language and gives you the option to change the
language to Spanish (in Spanish) or French
(in French) . To select the current language,
press the
button. To select a different
language, tilt the tuning switch (or)
up or down.
NOTE:
You must press the
button within 5
seconds to change the language.
5. If you decide not to change the language, do not press either button. After 5 seconds, the
VR session will end, and the language will
not be changed.
Connecting procedure
NOTE:
The connecting procedure must be per-
formed when the vehicle is stationary. If
the vehicle starts moving during the pro-
cedure, the procedure will be cancelled.
Monitor, heater, air conditioner, audio, phone and voice recognition systems4-137

4-138Monitor, heater, air conditioner, audio, phone and voice recognition systems
1. Push thebutton on the steering wheel.
The system announces the available com-
mands.
2. Say: “Connect Phone”
*A. The system
acknowledges the command and an-
nounces the next set of available commands.
3. Say: “Add phone”
*B. The system acknowl-
edges the command and asks you to initiate
pairing from the phone handset
*C.
The connecting procedure of the cellular
phone varies according to each cellular
phone. See the cellular phone Owner’s
Manual for details. You can also visit www.
nissanusa.com/bluetooth for instructions on
connecting NISSAN recommended cellular
phones.
When prompted for a Passkey code, enter
“1234” from the handset. The Passkey code
“1234” has been assigned by NISSAN and
cannot be changed.
4. The system asks you to say a name for the phone
*D. If the name is too long or too short, the
system tells you, then prompts you for a
name again.
Also, if more than one phone is connected
and the name sounds too much like a name
already used, the system tells you, then
prompts you for a name again.
Making a call by entering a phone
number
1. Push thebutton on steering wheel. A
tone will sound.
2. Say: “Call”
*A. The system acknowledges
the command and announces the next set of
available commands.
3. Say: “Phone Number”
*B. The system
acknowledges the command and an-
nounces the next set of available commands.
Say: “Special Number” to dial more than 10
digits or any special characters.
4. Say the number you wish to call starting with the area code in single digit format. If the
system has trouble recognizing the correct phone number, try entering the number in
the following groups: 3-digit area code, 3-
digit prefix and the last 4-digits. For example,
555-121-3354 can be said as “five five five”
as the 1st group, then “one two one” as the
2nd group, and “three three five four” as the
3rd group. For dialing more than 10 digits or
any special characters, say “Special Num-
ber”. See “How to say numbers” (P.4-135)
for more information.
5. When you have finished speaking the phone number, the system repeats it back and
announces the available commands.
6. Say: “Dial”
*C. The system acknowledges
the command and makes the call.
For additional command options, see “List of
voice commands” (P.4-139) .
Receiving a call
When you hear the ring tone, press thebutton on the steering wheel.
Once the call has ended, press the
button
on the steering wheel.
NOTE:
If you do not wish to take the call when you
hear the ring tone, press the
button on
the steering wheel to reject the call.

LIST OF VOICE COMMANDS
When you push and release thebutton on
the steering wheel, you can choose from the
commands on the Main Menu. The following
pages describe these commands and the
commands in each sub-menu.
Remember to wait for the tone before
speaking.
You can say “Help” to hear the list of commands
currently available anytime the system is waiting
for a response.
A menu item can also be selected by scrolling
the display with the SEEK switch and entering
by pushing the
button.
If you want to end an action without completing
it, you can say “Cancel” or “Quit” at anytime the
system is waiting for a response. The system will
end the VR session. Whenever the VR session
is cancelled, a double beep is played to indicate
you have exited the system.
If you want to go back to the previous command,
you can say “Go back” or “Correction” anytime the system is waiting for a response.
Call
(Speak Name)*A
If there are entries stored in the phonebook, a
number associated with a name and location
can be dialed.
See “Phonebook (phones without automatic
phonebook download function)” (P.4-140) to
learn how to store entries.
When prompted by the system, say the name of
the phonebook entry to call. The system
acknowledges the name.
If there are multiple locations associated with
the name, the system asks the user to choose
the location.
Once the name and location are confirmed, the
system begins the call.
“Phone Number” (speak digits)
*B
When prompted by the system, say the number
to call. Refer to “Making a call by entering a
phone number” (P.4-138) for more details.
“Redial”
*C
Use the Redial command to call the last number
that was dialed.
The system acknowledges the command, re-
peats the number and begins dialing.
If a redial number does not exist, the system
announces, “There is no number to redial” and
ends the VR session.
“Call back”
*D
Use the Call Back command to dial the number
of the last incoming call within the vehicle.
The system acknowledges the command, re-
peats the number and begins dialing.
If a call back number does not exist, the system
announces, “There is no number to call back”
and ends the VR session.
Special Number
To dial more than 10 digits or any special
characters, please say “Special Number”. When
the system acknowledges the command, the
system will prompt you to speak the number.
During a call
During a call there are several command options
available. Push the
button on the steering
wheel to mute the receiving voice and enter
Monitor, heater, air conditioner, audio, phone and voice recognition systems4-139