8. Troubleshooting guide
Apple CarPlay (if so equipped)
SymptomCause and Countermeasure
Cannot start Apple CarPlay though it is tethered to the vehicle. The USB cable is not connected to the USB connection port. Properly connect the USB cable to USB port 1.
“USB (Universal Serial Bus) Connection Ports and AUX (auxiliary) input jack” (page 2-7)
Apple CarPlay setting is not active on your iPhone. Turn on “CarPlay” on your iPhone.
Device is not compatible with CarPlay. Check compatibility requirements.
Apple CarPlay performance decreases. For example, slow
connectivity or slow application functionality.
or
An error message appears when trying to access features of
Apple CarPlay. A blank screen appears when trying to access
maps. Confirm you have a compatible iPhone, a cellular connection and an active data plan.
Use Apple Lightning cable to connect your phone to the USB connection port.
Phone’s performance or cellular connection. Disconnect and reconnect your phone.
Phone’s performance or cellular connection. Close all apps and restart them.
Phone’s performance or cellular connection. Cycle phone power off/on to restart.
Cannot access Siri using the switch on the steering wheel. The USB cable may not be properly connected. Disconnect and reconnect the USB cable. Siri setting is not enabled on the phone. Turn on “Siri” on your phone.
Check that you are pushing and holding<
>instead of just pushing the switch to initiate
Siri operation.
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8. Troubleshooting guide
VEHICLE ICON
SymptomPossible cause Possible solution
Names of roads and locations differ be-
tween 2D view and Birdview
TM. This is because the quantity of the displayed information is
reduced so that the screen does not become too cluttered.
There is also a chance that names of the roads or locations may
be displayed multiple times, and the names appearing on the
screen may be different because of a processing procedure. This is not a malfunction.
The location of the vehicle icon is misaligned
from the actual position. The vehicle was transported after the ignition switch was placed
in the OFF position, for example, by a ferry or car transporter. Drive the vehicle for a period of time on a road
where GPS signals can be received.
The position and direction of the vehicle icon may be incorrect
depending on the driving environments and the levels of
positioning accuracy of the navigation system. This is not a malfunction. Drive the vehicle for a
period of time to automatically correct the position
and direction of the vehicle icon.
“Current vehicle location” (page 6-60)
Driving with tire chains or tires that have been replaced may
result in an incorrect vehicle location display due to miscalcula-
tion by the speed sensor. Drive the vehicle for a period of time (at
approximately 19 MPH (30 km/h) for about 30
minutes) to automatically correct the vehicle icon
position.
If this does not correct the vehicle icon position, it
is recommended you contact a NISSAN dealer.
The map data has a mistake or is incomplete (the vehicle icon
position is always misaligned in the same area). Updated road information will be included in the
next version of the map data.
When the vehicle is traveling on a new road,
the vehicle icon is located on another road
nearby. Because the new road is not stored in the map data, the system
automatically places the vehicle icon on the nearest road
available. Updated road information will be included in the
next version of the map data.
“How to order map data updates”
(page 6-67)
The screen does not switch to the night
screen even after turning on the headlights. The daytime screen was set the last time the headlights were
turned on. Set the screen to the night screen mode using
<
>
when turning on the headlights.“Display settings” (page 2-19)
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