2017 NISSAN LEAF phone

NISSAN CARES...
Both Nissan and your Nissan LEAF certified dealer are
dedicated to serving all your automotive needs. Your
complete satisfaction with your LEAF and your Nissan
LEAF certified dealer are our primary concerns. Your
Nissan LEAF certified dealer is always available to as-
sist you with all your automobile service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps:
How to Locate a Nissan LEAF Certified Dealer
●Go to the Nissanusa.com website. Enter zip code in
the “Locate a Dealer” function. Check the box for
“Nissan LEAF dealers only.”
●Go to Nissanusa.com site. Select United States
language preference, and Nissan LEAF. Select “Find
a Dealer” and enter zip code or city and state.
●Contact our Nissan Consumer Affairs Department
for assistance using our toll free number.
STEP 1:
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you. STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer
Affairs Department using our toll free number:
The Consumer Affairs Department will ask for the fol-
lowing information:
Your name, address, and telephone numberVehicle identification number (on dashboard)Date of purchaseCurrent odometer readingYour Nissan dealer’s nameDetails of the concern
Or you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a
special automotive complaint resolution program called
BBB AUTO LINE is available to you. The BBB AUTO
LINE program is independently operated by the Council
of Better Business Bureaus, Inc. (BBB) . For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number
(1-877-NO GAS EV) . We will be happy to provide you
with information about BBB AUTO LINE. Or, you may
contact the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
1 (800) 955-5100
If you call the BBB, its staff will take down details of your
complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation
andarbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If a
satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or three-
person panel. The arbitrator(s) will make a decision after
the arbitration hearing.
The BBB will, in most cases, send you a final decision
within forty (40) days (plus 7 if you have not contacted
the proper person from the dealership or Nissan) unless
you delay the process. If you accept the decision, it will
be legally binding on you and Nissan. If you do not
accept the decision, it will not be legally binding on you
or Nissan. However in some states, if the decision is not
accepted, it may be introduced either by you or by
Nissan, as evidence in any potentially related court
action.
(Continued on next page)
NISSAN’S CUSTOMER CARE PROGRAM 3

LITHIUM-ION BATTERY CAPACITY COVERAGE
In addition to the lithium-ion Battery Coverage for
defects in materials or workmanship, the lithium-
ion battery is also warranted against capacity loss
below nine bars of capacity as shown on the
vehicle’s battery capacity level gauge for a period
of 60 months or 60,000 miles, for vehicles
equipped with the 24 kWh battery or 96 months or
100,000 miles for vehicles equipped with the 30
kWh battery, whichever comes first.
This warranty covers any repairs needed to return
battery capacity to a level of nine remaining bars
on the vehicle’s battery capacity level gauge. If
possible, the lithium-ion battery components will
be repaired or replaced, and the original lithium-
ion battery will be returned to the vehicle. If nec-
essary, the lithium-ion battery will be replaced with
either a new or remanufactured lithium-ion battery.
Any repair or replacement made under this
Lithium-Ion Battery Capacity Coverage may not
return your lithium-ion battery to an “as new” con-
dition with all 12 battery capacity bars, but it will
provide the vehicle with a capacity level of nine
bars or more on the battery capacity level gauge.
This Lithium-Ion Battery Capacity Coverage is
subject to the exclusions listed under the heading
“WHAT IS NOT COVERED.”
CORROSION COVERAGE (PERFORATION
FROM CORROSION)
Any body sheet metal panel supplied by Nissan
found to have developed perforation (rust-
through) due to corrosion in normal use is covered
for 60 months, regardless of mileage, subject to
the exclusions listed under the heading “WHAT IS NOT COVERED”. No additional rust proofing ap-
plications are required. Perforation is a condition
in which any body sheet metal panel has corroded
from one surface through to another.
TOWING COVERAGE
If your vehicle is inoperative due to the failure of a
warranted part, during any of the New Vehicle
Limited warranties, including Emission and Seat-
belt warranties, towing service to the nearest au-
thorized Nissan LEAF certified dealer is covered.
Note: For additional information on towing please
see Roadside Assistance.
ADJUSTMENT COVERAGEService adjustments not usually associated with
the replacement of parts, such as wheel align-
ment, are covered only during the first 12 months
or 12,000 miles, whichever comes first.
LIMITED 6 MONTH WARRANTY COVERAGE
OE wiper blade inserts are covered for the first six
months of ownership.
REFRIGERANT RECHARGE ONLY COVERAGE
Refrigerant recharge not associated with the repair
or replacement of a warranted part is covered only
during the first 12 months, regardless of the mileage.
NO CHARGE
Warranty repairs will be made at no charge for parts
and/or labor (except for tires, in which case you may pay
certain charges as noted above or as described in the
applicable tire warranty found later in this booklet) . Any
needed parts replacement will be made using Genuine
Nissan or Nissan approved new or remanufactured parts.
Nissan reserves the right to make changes at any time, without notice, to production and service parts in their
specifications, colors, and materials, including those used
in connection with warranty repairs. For this reason, when
approved by Nissan and at Nissan’s discretion, function-
ally equivalent replacement parts may be used that do not
exactly match the original production part.
OBTAINING WARRANTY SERVICEYou must take the vehicle to an authorized Nissan
LEAF certified dealer in the United States or Canada
during regular business hours at your expense in
order to obtain warranty service. The names and
addresses of authorized Nissan LEAF certified deal-
ers are listed in telephone directories.
MAINTENANCE , DATA ACCESS, AND
RECORDS
As a condition of this warranty, you are responsible for
properly using, maintaining and caring for your vehicle
as outlined in your OWNER’S MANUAL and your
NISSAN LEAF SERVICE & MAINTENANCE GUIDE,
and maintaining copies of all maintenance records &
receipts for review by Nissan. You are required to per-
form annual EV Battery Usage Reports at intervals of
12 months, 24 months, 36 months, 48 months,
60 months, 72 months, and 84 months. These EV
Battery Usage Reports can be performed by a Nissan
LEAF certified dealer or any qualified repair shop facility.
The 12 and 24 month EV Battery Usage Report will be
performed at no charge to the customer, provided the
work is done at a Nissan LEAF certified dealer. Any
damage or failure resulting from a failure to have these
required services performed, or that could have been
avoided had these services been performed, is not
covered under warranty.
(Continued on next page)
8 2017 NEW ELECTRIC VEHICLE LIMITED WARRANTY

To determine the replacement price after the free tire
replacement period, the percent of used tread wear is
multiplied by the current selling price for the replace-
ment tire(s) . The appropriate taxes, mounting, balanc-
ing, disposal fee, and other service charges may be
added to the adjustment replacement price.
In Canada, the tire will be adjusted at dealerships (sub-
ject to dealer discretion) at a predetermined “Adjust-
ment Price.”
REPLACEMENT WARRANTY
If you receive a replacement tire under this Limited
Warranty, it will be covered by the manufacturer’s war-
ranty, if any, given on that tire at that time.
WHERE TO GO
Tire adjustments under this Limited Warranty will only
be made at an authorized Bridgestone Firestone re-
tailer. Consult a phone directory (often listed in the
Yellow Pages under “Tire Dealers” or the internet at
www.bridgestonetire.com for the location nearest you.
CONSUMER RIGHTS
This Limited Warranty gives you specific legal rights,
and you may also have other rights which vary from state
to state or in Canada from province to province.
CONDITIONS AND EXCLUSIONS
To the extent permitted by law, Bridgestone Firestone
North American Tire, LLC disclaims all other warranties,
including but not limited to the implied warranties of
merchantability and fitness for a particular purpose and
any liability for inconvenience, incidental, or consequen-
tial damages, loss of time, loss of vehicle use or, incon-
venience. Some states do not allow the exclusion orlimitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
This Limited Warranty applies only to consumers actually
using the tire in the United States and Canada. For war-
ranty conditions outside the United States and Canada,
see your local Bridgestone Firestone distributor.
Obligations under this policy may not be enlarged or
altered by anyone.
In accordance with Federal Law, this Limited Warranty
has been designated as a “Limited Warranty.” Nothing
in this Limited Warranty is intended to be a representa-
tion that tire failures cannot occur. This Limited War-
ranty is given in the United States by Bridgestone
Firestone North American Tire, LLC, 535 Marriott Dr.,
Nashville, TN 37214 and in Canada by Bridgestone
Firestone Canada Inc., 5770 Hurontario St., Suite 400,
Mississauga, Ontario, Canada L5R 3G5.
OWNER’S OBLIGATIONS
In order to keep this Limited Warranty valid, we require
you to have your tires regularly inspected and rotated
per the vehicle OWNER’S MANUAL and to furnish
proof of same in order to receive an adjustment. Such
proof should show the date, mileage, and servicing
location. A sales receipt containing this information will
suffice. It is your obligation to maintain proper tire infla-
tion pressures as specified by the vehicle manufacturer
and to operate the vehicle within tire/vehicle load ca-
pacity and speed limitations. It is also your obligation to
maintain proper wheel alignment and tire/wheel assem-
bly balance. To request an adjustment, you must present
the tire to an authorized Bridgestone Firestone retailer.
Complete and sign the customer section of the Bridge-
stone Firestone North American Tire, LLC Limited War-ranty adjustment form and pay appropriate replacement
price, taxes, disposal fee, and service charges, if any.
ARBITRATION
You and Bridgestone Firestone North American Tire,
LLC agree that all claims, disputes, and controversies
between you and it, including any of its agents, employ-
ees, successors, or assigns, arising out of or in connec-
tion with this Limited Warranty, or any other warranties,
express or implied, including a failure of warranty and
the validity of this arbitration clause, but excluding
claims for personal injury or property damage, shall be
resolved by binding arbitration between you and it,
according to the formal dispute resolution procedures
of the National Arbitration Forum, under the Code of
Procedure then in effect. This arbitration will be con-
ducted as a document hearing. If you request any pro-
cedures beyond a document hearing, you will be re-
sponsible for all fees, including filing and administrative
fees, above and beyond the fees required for document
hearings. The arbitration between you and Bridgestone
Firestone North American Tire, LLC shall not include any
other customers, be combined or consolidated in any
fashion with arbitrations involving other customers, or
proceed in any form of class action in which the claims
of numerous customers are considered together. Any
award of the arbitrator(s) may be entered as a judgment
in any court of competent jurisdiction. The arbitrators
will have no authority to award punitive or other dam-
ages not measured by the prevailing party’s actual
damages, except as may be required by statute. Infor-
mation may be obtained and claims may be filed at any
office of the National Arbitration Forum or at P.O. Box
50191, Minneapolis, MN 55405.
(Continued on next page)
BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
13

You pay the cost of mounting, balancing and any
other service charges and applicable taxes.
Treadwear
A tire meeting the conditions forpro ratareplacement,
which wears evenly across the tread, down to the tread
wear indicators (2/32nds of an inch tread remaining)
within 6 years of the date of purchase, and before
delivering the warranted miles of service, will be re-
placed with a comparable new MICHELIN® tire based
on mileage received. The participating MICHELIN® tire
retailer will determine the charge by multiplying the
percent of mileage received by the current actual selling
price at the adjustment location or the price of the tire in
the current Michelin Base Price List, whichever is lower.
This list is based on a predetermined price intended to
fairly represent the actual selling price of the tire.Yo u
pay the cost of mounting, balancing and any
other dealer services and applicable taxes.
Tires which wear out evenly before delivering the war-
ranted mileage will be replaced on a pro ratabasis only if:
1You are the original purchaser of the tires, you own
the vehicle on which they were originally installed,
and the tires have been used only on that vehicle;
2The tires have been rotated and inspected by a
participating MICHELIN® tire retailer every
7,500 miles, and the attached Mounting and Rota-
tion Service Record has been fully completed and
signed;
3The completed Service Record form, Original
Owner/Tire Installation Information form, and the
Original Invoice are presented to a participating
Michelin tire retailer at the time of adjustment claim;
and
4The tires have not become unserviceable due to a
condition listed under WHAT IS NOT COVERED.
WHAT YOU MUST DO WHEN MAKING
A CLAIM
When making a claim under the terms of this limited
warranty, you must present your tire(s) to a participating
Michelin retailer. The vehicle on which the tires were
used must be available for inspection.
Michelin tire retailers are listed in the yellow pages
under “Tire Dealers-Retail”. Personal identification (i.e.
Driver’s License, Credit Card, etc.) and vehicle registra-
tion may be required.
You pay service charges for normal vehicle and
tire maintenance.
CONDITIONS AND EXCLUSIONS
This limited warranty does not provide compensation for
loss of time, loss of use of vehicle, inconvenience or
incidental or consequential damages.
Tires presented for claim remain the property of the
consumer and Michelin accepts no responsibility for
loss or damage to tires which are in the custody or
control of a Michelin tire retailer for the purpose of
inspection for warranty adjustment.
In the event of a disputed claim, the consumer
must make the tire available for further inspec-
tion.
Tires accepted for claim become the property of Mi-
chelin North America, Inc. No Michelin representative, employee or retailer has the
authority to make or imply any representation, promise
or agreement, which in any way varies from the terms of
this warranty.
This warranty applies only in the United States and
Canada.
SAFETY MAINTENANCE INFORMATION
Read your Tire Owner’s Manual, the information on the
sidewall of your tires, your vehicle owner’s manual and
vehicle tire information placard for essential safety and
maintenance information.
When service is required:
1. Contact a participating Michelin tire retailer listed in your local yellow pages.
2. If additional assistance in locating a participating Michelin tire retailer is required, please call the
phone number listed for your area on page 21.
WARNING
SAFETY WARNING
DISREGARDING ANY OF THE SAFETY
PRECAUTIONS AND INSTRUCTIONS
CONTAINED IN THIS MANUAL MAY RE-
SULT IN TIRE FAILURE OR EXPLOSION
CAUSING SERIOUS PERSONAL INJURY
OR DEATH.
(Continued on next page)
MICHELIN TIRE LIMITED WARRANTY 17

WHO IS THE WARRANTOR
The warrantor of the tires supplied as original equip-
ment on your new Nissan vehicle is the tire manufacturer
or tire distributor of your specific tires. Nissan isNOT
the warrantor of your original equipment tires. The war-
rantor for each of the tire brands which may be installed
as original equipment on your new Nissan is listed
below.
Bridgestone Firestone North American Tire
LLC
535 Marriott Drive
Nashville, Tennessee 37214
1-800-TIREBSA (1-800-847-3272)
Michelin North America, Inc.
Attention: Consumer Care Department
Post Office Box 19001
Greenville, SC 29602-9001
or visit:www.michelinman.com
(1-800-847-3435)
WHAT IS COVERED
The tire manufacturer’s warranty for the specific tires
supplied as original equipment on your vehicle may be
found on the preceding pages.
Please refer to the following pages for important
safety information.
WHAT YOU MUST DO
To obtain information on tire warranties and tire dealer
service locations or for customer service, contact the
appropriate warrantor listed above.
In order to obtain warranty service, you must present the
unserviceable tire to an authorized Nissan dealer or to
an authorized dealer of the warrantor in the United
States or Canada. Their names and addresses are listed
in your local telephone directory. Your Nissan dealer will
also assist you with your tire service requirements or in
obtaining tire warranty service from the tire manufac-
turer.
20 ORIGINAL EQUIPMENT TIRE LIMITED WARRANTIES

EXCLUSIONS
Roadside Assistance is not a warranty and is not
provided under any Nissan warranty,but is a ser-
vice which is provided to you as part of the purchase of
a Nissan LEAF to minimize any unforeseen vehicle op-
eration inconvenience. Potential liability is expressly lim-
ited to the cost of the listed benefits and does not
extend to incidental or consequential damages such as
loss of use inconvenience, loss of pay, or commercial
loss.
Roadside Assistance benefits exclude any costs related
to repairs, parts replacement, labor, etc. which are
incurred as a result of accident/collision, vehicle abuse,
racing, vandalism or other items not covered by the
Nissan New Vehicle Limited Warranty. Also excluded
are services for snow tires, repair to studs, mounting or
demounting of snow chains, and any fines, fees or taxes
which are associated with impound towing as a result of
actual or alleged violation of any laws or regulations.
Complimentary rental car program
During the first 36 months/36,000 miles of service, your
participating Nissan LEAF certified dealer will provide
you with a complimentary rental vehicle when a warrant-
able repair is performed, subject to availability and the
eligibility requirements listed below.*
The eligibility Requirements for complimentary rental
vehicle are as follows:
●Only available for warrantable repairs during the first
36 months/36,000 miles of service, Basic Warranty
coverage period
●You must be 21 years of age or older with a valid U.S.
drivers license.
●You must provide proof of primary insurance
●Other restrictions may apply to loan car including
mileage use and days use limitations.**
*Rental vehicle model subject to dealer availability.
**Ask your dealer for details.
Note: This program is NOT a warranty, and is NOT part
of the Nissan New Vehicle Limited Warranty and is
subject to change without notice at any time.
AutoValet (Concierge) Service: Roadside Assis-
tance will assist you in arranging for the following ser-
vices:
●Hotel Reservations
Assistance locating emergency lodging when away
from home at a hotel that best fits your needs.
●Airline Information
Assistance obtaining flight information, e.g. flight
times and fares.
●Alternate Transportation
Assistance obtaining rental vehicles or taxi service
●Enhanced Directory Assistance
Assistance locating nearby service station. ATM,
and/or bank and provide telephone and address
information.
●Message Relay
we will attempt to contact those persons for whom
telephone numbers are provided in order to relay
messages.
All third-party cost associated with these benefits are
the customer’s responsibility.
36 ROADSIDE ASSISTANCE