2017 NISSAN LEAF Warranty Booklet

2017 LEAF
WARRANTY INFORMATION BOOKLET
Publication No.:
Printing : November 2016 WB17EA 0ZE0U0

OWNER INFORMA
TION
O w n e r ’s N a m eAddressCityStateZip CodeVEHICLE IDENTIFIC
ATION
Vehicle IdentificationDate of Delivery
miles
Selling Dealer Name
Mileage at Delivery
AddressCity StateZip CodeSECURITY+PLUS
® INFORMATION
Policy No. Expiration DateMonths of Coverage
Expiration Mileage
Security+Plus® coverage must be confirmed. See y
our Security+Plus® Agreement for details.
ODOMETER REPLA
CEMENT
Date Mileage
miles
Dealer’s NameAddressCityStateZip Code
NOTE: read this booklet carefully and keep it in your vehicle. Present i\
t to an authorized NISSAN dealer
when warranty service is required. It should remain with your vehicle wh\
en you sell it so subsequent
owners will know any remaining warranty coverage.
Nissan, the Nissan logo, and Nissan model names are Nissan trademarks.
©2016 Nissan North America, Inc. All rights reserved.

2 WARRANTY COVERAGE AT A GLANCE
3 NISSAN’S CUSTOMER CARE PROGRAM
5 NISSAN’S COMMITMENT TO CUSTOMERSATISFACTION
6 2017 NEW ELECTRIC VEHICLE LIMITED WARRANTY
11 SEAT BELT LIMITED WARRANTY
12 BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
15 MICHELIN TIRE LIMITED WARRANTY
20 ORIGINAL EQUIPMENT TIRE LIMITED WARRANTIES 21 IMPORTANT TIRE SAFETY INFORMATION
26 LIMITED WARRANTY ON GENUINE
NISSAN REPLACEMENT PARTS AND
GENUINE NISSAN ACCESSORIES
28 SUMMARY OF THE NISSAN LIFETIME REPLACEMENT PANEL CORROSION
LIMITED WARRANTY
29 GENUINE NISSAN SHOCK ABSORBER AND STRUT LIFETIME LIMITED
WARRANTY
31 REPLACEMENT 12V BATTERY LIMITED WARRANTY
33 GENUINE NISSAN PARTS AND ACCESSORIES
TABLE OF CONTENTS

34 CORROSION PROTECTION GUIDELINES
35 ROADSIDE ASSISTANCE37 NISSAN SECURITY+PLUS® VEHICLE
PROTECTION PLANS
TABLE OF CONTENTS

SAFETY PRECAUTIONS
(Electric only)
The EV system uses high voltage up to 403V. The
system can be hot during and after operation. Be careful
of both the high voltage and the high temperature. Obey
the caution labels that are attached to the vehicle.
Never touch, disassemble, remove or replace high-
voltage parts and cables as well as their connectors.
High-voltage cables are orange. Touching, disassem-
bling, removing or replacing those parts or cables can
cause severe burns or electric shock that may result in
serious injury or death.
To avoid personal injury, do not touch high-voltage
wiring, connectors or high-voltage parts (inverter unit,
lithium-ion battery etc.) .
If exposed electric wires are visible inside or outside of
your vehicle, an electric shock may occur. Never touch
the electric wires.
If the vehicle receives a strong impact to the floor while
driving, stop the vehicle in a safe location and check the
floor.
If you discover a leak or damage to the lithium-ion
battery, contact a NISSAN dealer immediately.
Never touch fluid leaks inside or outside the vehicle. The
leak may be lithium manganate from the lithium-ion
battery. If it contacts your skin or eyes, wash it off
immediately with a large amount of water or if possible,
boric acid solution. Get immediate medical attention to
help avoid serious injury.If a fire occurs in the EV vehicle, leave the vehicle as
soon as possible. Never use a fire extinguisher that is
not meant for use on electric fires. Using even a small
amount of water may also be dangerous.
If your vehicle needs to be towed, do it with the front
wheels raised. If the front wheels are on the ground
when towing, the motor may generate electricity. This
may damage the components of the EV system and
cause a fire.
SEE YOUR OWNER’S MANUAL FOR FURTHER
DETAILS.
Nissan recommends having maintenance and re-
pairs for your Electric Vehicle performed by an au-
thorized Nissan LEAF certified dealership. To locate
your nearest authorized Nissan LEAF certified
dealership, contact the Nissan Consumer Affairs
Department at 1-877-NO GAS EV
(1-877-664-2738) .
1

Summary of Warranty Coverage1
0 miles100,000 miles
Basic Coverage 36 months / 36,000 miles
Corrosion Coverage (Perforation) 60 months / unlimited mileage
Powertrain Coverage 60 months / 60,000 miles
EV System Coverage 60 months / 60,000 miles
Lithium-ion Battery Coverage 96 months / 100,000 miles
Lithium-ion Battery Capacity Coverage 24 kWh Battery 60 months / 60,000 miles
Lithium-ion Battery Coverage 30 kWh Battery 96 months / 100,000 miles
Seat Belt 120 months/unlimited mileage
1 See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conflict with this chart.
2WARRANTY COVERAGE AT A GLANCE

NISSAN CARES...
Both Nissan and your Nissan LEAF certified dealer are
dedicated to serving all your automotive needs. Your
complete satisfaction with your LEAF and your Nissan
LEAF certified dealer are our primary concerns. Your
Nissan LEAF certified dealer is always available to as-
sist you with all your automobile service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps:
How to Locate a Nissan LEAF Certified Dealer
●Go to the Nissanusa.com website. Enter zip code in
the “Locate a Dealer” function. Check the box for
“Nissan LEAF dealers only.”
●Go to Nissanusa.com site. Select United States
language preference, and Nissan LEAF. Select “Find
a Dealer” and enter zip code or city and state.
●Contact our Nissan Consumer Affairs Department
for assistance using our toll free number.
STEP 1:
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you. STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer
Affairs Department using our toll free number:
The Consumer Affairs Department will ask for the fol-
lowing information:
Your name, address, and telephone numberVehicle identification number (on dashboard)Date of purchaseCurrent odometer readingYour Nissan dealer’s nameDetails of the concern
Or you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a
special automotive complaint resolution program called
BBB AUTO LINE is available to you. The BBB AUTO
LINE program is independently operated by the Council
of Better Business Bureaus, Inc. (BBB) . For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number
(1-877-NO GAS EV) . We will be happy to provide you
with information about BBB AUTO LINE. Or, you may
contact the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
1 (800) 955-5100
If you call the BBB, its staff will take down details of your
complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation
andarbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If a
satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or three-
person panel. The arbitrator(s) will make a decision after
the arbitration hearing.
The BBB will, in most cases, send you a final decision
within forty (40) days (plus 7 if you have not contacted
the proper person from the dealership or Nissan) unless
you delay the process. If you accept the decision, it will
be legally binding on you and Nissan. If you do not
accept the decision, it will not be legally binding on you
or Nissan. However in some states, if the decision is not
accepted, it may be introduced either by you or by
Nissan, as evidence in any potentially related court
action.
(Continued on next page)
NISSAN’S CUSTOMER CARE PROGRAM 3

BBB AUTO LINE is an informal dispute settlement
mechanism operated to comply with applicable
Federal law and regulations. In states where BBB
AUTO LINE is available, you are required to use
BBB AUTO LINE before exercising rights or seek-
ing remedies under Title I of the Federal Magnuson-
Moss Warranty Act, 15 U.S.C. §2301, et. seq. If
you choose to seek remedies other than those cre-
ated by Title I of the Magnuson-Moss Warranty Act,
(for example, under state law) , that Federal Act
does not require you to first use BBB AUTO LINE.
The program is still available to you, however, and
may be of considerable assistance. Some states
specify that informal dispute settlement mecha-
nisms such as BBB AUTO LINE must be used be-
fore you may use state-operated complaint resolu-
tion processes, before you may file a lawsuit under
state law, and/or before you may have certain other
rights or remedies available under state law. In ac-
cordance with those states’ laws, Nissan requires
the prior use of BBB AUTO LINE in good faith be-
fore you resort to such other processes, file a
lawsuit, or seek other remedies provided by state
law. Please see the Supplement to2017 Nissan
Warranty Information Booklet & 2017 Nissan
OWNER’S MANUAL for additional information. BBB AUTO LINE may not be available in all states. We,
Nissan, would be pleased to provide you with informa-
tion about the availability of BBB AUTO LINE in your
state, or call the BBB AUTO LINE number listed above.
For additional information on the Auto Line program,
please refer particularly to the information on your state
in the Supplement to
2017 Nissan Warranty Informa-
tion Booklet, and 2017 Nissan OWNER’S MANUAL.
4 NISSAN’S CUSTOMER CARE PROGRAM