2017 MERCEDES-BENZ SPRINTER tow

Index....................................................... 4
Introduction......................................... 23
Operating Instructions .......................... .23
Service and vehicle operation ................ 23
Proper use ............................................. 25
Protection of the environment ............... 25
Operating safety and vehicle approval
............................................................... 26
Genuine Mercedes-Benz parts ............... 29
QR code for rescue card ........................ 30
Data stored in the vehicle ...................... 30
At a glance ........................................... 32
Cockpit .................................................. 32
Instrument cluster ................................. 33
Steering wheel buttons .......................... 36
Center console ...................................... 36
Overhead control panel ......................... 37
Door control panel ................................. 38
Further control panels ........................... 38
Safety ................................................... 40
Useful information ................................. 40
Occupant safety .................................... 40
Children in the vehicle ........................... 47
Pets in the vehicle ................................. 52
Driving safety systems ........................... 53
Emergency exit ...................................... 56
Theft deterrent locking system .............. 57
Opening and closing ...........................59
Useful information ................................. 59
Key ........................................................ 59
Central locking ...................................... 63
Driver's door and front passenger
door ....................................................... 64
Sliding door ........................................... 65
Electrical step ........................................ 66
Rear doors ............................................. 67
Partition sliding door ............................. 69
Side windows ......................................... 70
Seats, steering wheel and mirrors ....72
Useful information ................................. 72
Seats ..................................................... 72
Steering wheel ....................................... 77
Mirrors ................................................... 78
Lights and windshield wipers ............80
Useful information ................................. 80
Exterior lighting ..................................... 80
Interior lighting ...................................... 85
Changing bulbs ...................................... 87
Windshield wipers .................................. 94
Climate control .................................... 97
Useful information ................................. 97
Overview of climate control systems ..... 97
Operating the climate control system .. 100
Adjusting the air vents ......................... 104
Operating the auxiliary heating sys-
tem ...................................................... 105
Operating the cargo compartment air
vents .................................................... 115
Driving and parking ..........................116
Useful information ............................... 116
Breaking-in notes ................................. 116
Driving ................................................. 116
Automatic transmission ....................... 121
Refueling ............................................. 124
Parking ................................................ 127
Driving tips .......................................... 130
Driving systems ................................... 137
Working mode ..................................... 151
Towing a trailer .................................... 152
On-board computer and displays ....158
Useful information ............................... 158
Important safety notes ........................ 158
Instrument cluster ............................... 158
On-board computer (vehicles without
steering wheel buttons) ....................... 160
On-board computer (vehicles with
steering wheel buttons) ....................... 161
Display messages ................................ 173
2Contents

Indicator and warning lamps in the
instrument cluster ............................... 190
Stowing and features.......................200
Useful information ............................... 200
Stowage spaces and stowage com-
partments ............................................ 200
Cup holder ........................................... 204
Bottle holder ........................................ 204
Ashtray ................................................ 205
Cigarette lighter ................................... 205
12 V socket .........................................2 06
Mobile phone ....................................... 206
Additional communications equip-
ment .................................................... 207
Transporting loads ............................208
Useful information ............................... 208
Loading guidelines ............................... 208
Load distribution ................................. 210
Securing loads ..................................... 210
Carrier systems ................................... 212
Maintenance and care ......................214
Useful information ............................... 214
Engine compartment ........................... 214
Vehicle interior ....................................2 21
Maintenance ........................................ 221
Battery ................................................. 223
Care ..................................................... 229
Breakdown assistance .....................236
Useful information ............................... 236
Where will I find...? .............................. 236
Flat tire ................................................ 238
Jump-starting ....................................... 238
Tow-starting and towing away ............. 239
Electrical fuses ....................................2 42
Wheels and tires............................... 243
Useful information ............................... 243
Important safety notes ........................ 243
Operation ............................................ 243
Operation in winter .............................. 245
Tire pressure ....................................... 246 Loading the vehicle .............................. 254
What you should know about wheels
and tires .............................................. 257
Flat tire ................................................ 262
Changing wheels ................................. 262
Wheel and tire combination ................. 268
Spare wheel ......................................... 268
Technical data
................................... 271
Useful information ............................... 271
Vehicle electronics .............................. 271
Identification plates .............................2 72
Service products and capacities .......... 273
Vehicle data ......................................... 281
Contents3

Emergency running mode .............. 124
Important safety notes .................. 121
Kickdown ....................................... 123
Maneuvering .................................. 123
Overview ........................................ 121
Problem (malfunction) ................... 124
Releasing the parking lock man-
ually ............................................... 124
Selector lever ................................ 121
Selector lever positions ................. 122
Shift ranges ................................... 123
Starting the engine ........................ 118
Touchshift ...................................... 122
Trailer towing ................................. 123
Transmission oil change ................ 279
Automatic transmission emer-
gency mode ....................................... 124
AUX port ............................................. 207
Auxiliary heater
see Auxiliary warm-air heater
see Hot-water auxiliary heater
Auxiliary heating
Activating/deactivating heater
booster mode ................................ 110
Adjusting ....................................... 170
Conditions for switching on ........... 107
Heating time .................................. 106
Important safety notes .................. 105
Operating with the button (control
panel) ............................................ 107
Operation with the remote con-
trol ................................................. 108
Operation with the timer ................ 112
Selecting a switch-on time ............. 107
Setting the switch-on time ............. 108
see Auxiliary heating
see Auxiliary warm-air heater
see Hot-water auxiliary heater
Auxiliary warm-air heater
Problem (malfunction) ................... 115
Axle load, permissible (trailer tow-
ing) ...................................................... 283
B
Backup lamps
Replacing bulbs ............................... 90 Backup lamps (Chassis Cab)
Replacing bulbs ............................... 91
BAS (Brake Assist System)
Display message ............................ 179
Function/notes ................................ 54
Indicator lamp ................................ 191
Basic settings
see Settings
Battery
Isolating switch .............................. 116
Replacing (SmartKey) ...................... 61
Battery (SmartKey)
Checking .......................................... 61
Important safety notes .................... 61
Replacing ......................................... 61
Battery (vehicle)
Care ............................................... 228
Charge indicator lamp ................... 194
Charging ........................................ 228
Disconnecting and connecting ....... 225
Disconnecting and connecting
(engine compartment) ................... 227
Display message ............................ 189
Important safety notes .................. 223
Installing/removing (engine com-
partment) ....................................... 228
Jump starting ................................. 238
Location ......................................... 224
Removing and installing ................. 226
Removing and installing the floor
covering ......................................... 224
Before driving off
Important safety notes .................. 118
Belt
see Seat belts
Belt warning ......................................... 44
Bleeding the fuel system .................. 120
Blind Spot Assist
Activating/deactivating ......... 143, 170
Notes/function .............................. 141
Trailer towing ................................. 143
Bottle holder
see Cup holder
Brake Assist
see BAS (Brake Assist System)
Brake Assist System
see BAS (Brake Assist System)
Index5

Brake fluidChecking the level ......................... 219
Display message ............................ 180
Notes ............................................. 279
Warning lamp ................................. 192
Brake force distribution, elec-
tronic
see EBD (electronic brake force
distribution)
Brake lamps
Replacing bulbs ............................... 90
Brake lamps (Chassis Cab)
Replacing bulbs ............................... 91
Brake linings
Display message ............................ 179
Indicator lamp ................................ 194
Brake pads/linings
New ............................................... 133
Brake system
Malfunction .................................... 179
Warning lamp ................................. 191
Brakes
ABS .................................................. 53
Adaptive Brake Assist .................... 140
Applying the parking brake ............ 128
BAS .................................................. 54
Brake fluid (notes) ......................... 279
Checking brake fluid level .............. 219
Display messages .......................... 179
EBD .................................................. 55
Important safety notes .................. 132
Maintenance .................................. 191
New brake pads/linings ................ 133
Parking brake (notes) ..................... 133
Riding tips ...................................... 132
Breakdown
Fire extinguisher ............................ 238
First-aid kit .................................... 237
Jump-starting ................................. 238
Reflective safety jacket .................. 237
Vehicle tool kit ............................... 236
Warning lamp ................................. 237
Warning triangle ............................ 237
see Flat tire
see Towing away
Bulb
see Changing bulbs
Bulb failure indicator .......................... 80C
California
Important notice for retail cus-
tomers and lessees .......................... 23
Car
see Vehicle
Care
Access step in the bumper ............ 233
Car wash ........................................ 229
Display ........................................... 233
Exterior lights ................................ 232
Interior ........................................... 233
Notes ............................................. 229
Paint .............................................. 231
Plastic trim .................................... 234
Power washer ................................ 230
Rear view camera .......................... 232
Roof lining ...................................... 234
Seat belt ........................................ 234
Seat cover ..................................... 234
Selector lever ................................ 234
Sensors ......................................... 232
Sliding door ................................... 233
Steering wheel ............................... 234
Step (electrical) ............................. 233
Trim pieces .................................... 234
Washing by hand ........................... 230
Washing the engine ....................... 230
Wheels ........................................... 231
Windows ........................................ 231
Wiper blades .................................. 231
Cargo compartment
Activating/deactivating ventila-
tion ................................................ 115
Cargo compartment floor ................... 29
Cargo tie-down points and tie
downs
Important safety notes .................. 210
Cargo tie-down rings
Installing ........................................ 212
Permissible tensile load ................. 282
Carrier system
Ladder rack ................................... 213
CD player/CD changer ...................... 165
Cell phone
see Mobile phone
Center console overview .................... 36
6Index

Central lockingAutomatic locking ............................ 64
Important safety notes .................... 63
Locking/unlocking (buttons) ........... 63
Locking/unlocking (SmartKey) ........ 59
Locking/unlocking manually ............ 63
Central locking system
see Central locking
Change of address .............................. 24
Change of ownership .......................... 24
Changing bulbs
Additional indicators (roof) .............. 92
Additional turn signals ..................... 89
Backup lamp (Chassis Cab) ............. 91
Backup lamps .................................. 90
Bi-Xenon bulbs ................................. 87
Brake lamps ..................................... 90
Brake lamps (Chassis Cab) .............. 91
Cornering lamps .............................. 88
Courtesy lights ................................. 92
Daytime running lamps (halogen
headlamps) ...................................... 88
Display message ............................ 182
Front interior light ............................ 93
High-beam headlamps ..................... 88
Interior light ..................................... 93
Interior lighting ................................ 93
License plate lamp ........................... 91
License plate lamp (Chassis Cab) .... 91
Low-beam headlamps ...................... 88
Overview of lamp types (front
bulbs) ............................................... 87
Overview of lamp types (rear
bulbs, Cargo Van/Passenger
Van) ................................................. 90
Overview of lamp types (rear
bulbs, Chassis Cab) ......................... 91
Parking lamps .................................. 88
Perimeter lamp .......................... 91, 92
Rear fog lamp .................................. 90
Rear fog lamp (Chassis Cab) ............ 91
Rear interior light ............................. 93
Standing lamps (rear, Chassis
Cab) ................................................. 91
Standing lamps (rear) ...................... 90
Tail lamps ........................................ 90
T

ail lamps (Chassis Cab) .................. 91
Turn signals (front) ........................... 89 Turn signals (rear, Chassis Cab) ....... 91
Turn signals (rear) ............................ 90
Warning and indicator lamps ......... 198
see Replacing bulbs
Changing bulbs
see Replacing bulbs
Checklist
Before driving off-road ................... 136
Child
Restraint system .............................. 49
Child seat
Forward-facing restraint system ...... 51
LATCH-type (ISOFIX) child seat
anchors ............................................ 50
On the front-passenger seat ............ 51
Rearward-facing restraint system .... 51
Top Tether ....................................... 50
Child-proof locks
Important safety notes .................... 52
Rear door ......................................... 52
Children
Special seat belt retractor ............... 48
Children in the vehicle
Important safety notes .................... 47
Chock ................................................. 129
Cigarette lighter ................................ 205
Cleaning
Mirror turn signal ........................... 232
Trailer tow hitch ............................. 233
Cleaning
see Care
Climate control
Air conditioning in the rear com-
partment ........................................ 100
Air-conditioning system ................... 98
Auxiliary heating ............................ 105
Checking/cleaning the air filter
(rear-compartment air condition-
ing) ................................................ 221
Cooling with air dehumidification .. 101
Defrosting the windows ................. 102
Heating ............................................ 97
Heating in the rear compartment ..... 99
Important safety notes .................... 97
Operating the cargo compartment
air vents ......................................... 115
Overview of systems ........................ 97
Index7

Adaptive Brake Assist .................... 140
ASR (Acceleration Skid Control) ...... 54
BAS (Brake Assist System) .............. 54
Distance warning function ............. 139
EBD (electronic brake force distri-
bution) ............................................. 55
ESP
®(Electronic Stability Pro-
gram) ............................................... 55
Important safety information ........... 53
Overview .......................................... 53
Driving systems
Blind Spot Assist ............................ 141
Cruise control ................................ 137
Display message ............................ 186
Lane Keeping Assist ...................... 143
PARKTRONIC ................................. 148
Driving tips
Automatic transmission ................. 123
Brakes ........................................... 132
Break-in period .............................. 116
Checking brake lining thickness .... 133
Downhill gradient ........................... 132
Drinking and driving ....................... 130
Driving abroad ............................... 131
Driving in winter ............................. 134
Driving on flooded roads ................ 134
Driving on wet roads ...................... 134
Exhaust check ............................... 131
Fuel ................................................ 130
General .......................................... 130
Hydroplaning ................................. 134
Icy road surfaces ........................... 134
Important safety notes .................. 116
Limited braking efficiency on sal-
ted roads ....................................... 133
New brake disks ............................ 133
New brake pads/linings ................ 133
Off-road driving .............................. 135
Overrun cut-off .............................. 130
Snow chains .................................. 246
Speed limitation ............................. 131
Towing a trailer .............................. 152
Transport by rail ............................. 132
Wet road surface ........................... 133
DSR (Downhill Speed Regulation) .... 146
E
EBD (electronic brake force distri-
bution)
Display message ............................ 180
Function/notes ................................ 55
Indicator lamps .............................. 191
Electrical closing assist ...................... 66
Electrical fuses
see Fuses
Electrical step
Cleaning ......................................... 233
Display message ............................ 189
Emergency release .......................... 66
Function ........................................... 66
Important safety notes .................... 66
Indicator lamp ................................ 199
Manual retraction ............................ 66
Obstacle detection ........................... 66
Electrical system
Battery main switch ....................... 116
Electronic brake force distribution
see EBD (electronic brake force
distribution)
Electronic Stability Program
see ESP
®(Electronic Stability Program)
Electronic Traction System
see 4ETS (Electronic Traction System)
Emergency exit .................................... 56
Emergency exit window ..................... 56
Emergency Tensioning Devices
Activation ......................................... 46
Emissions control
Service and warranty information .... 23
Engine
ADR (working speed governor) ...... 151
Changing the power output ............. 27
Check Engine warning lamp ........... 196
Cleaning instructions ..................... 230
Engine number ............................... 273
Engine speed setting (working
mode) ............................................ 152
Irregular running ............................ 120
Jump-starting ................................. 238
Operating safety .............................. 27
Starting .......................................... 118
Starting problems .......................... 120
Switching off .................................. 129
10Index

Tow-starting (vehicle) ..................... 242
Engine electronics
Notes ............................................. 271
Problem (malfunction) ...................1 20
Engine oil
Adding ...........................................2 18
Additives ........................................ 278
Checking the oil level (on-board
computer) ...................................... 216
Checking the oil level using the
dipstick .......................................... 217
Display message ............................ 186
Filling capacity ............................... 278
Information about oil consump-
tion ................................................ 278
Mixing ............................................ 278
Notes about oil grades ................... 277
Oil change ...................................... 278
Oil level (note) ............................... 216
Viscosity ........................................ 277
Warning lamp ................................. 195
Engine speed setting (working
mode) ................................................. 151
Engine, jump-starting ....................... 238
ESP
®(Electronic Stability Pro-
gram)
Display message ............................ 181
Important safety information ........... 55
Indicator lamp ................................ 194
Warning lamp ................................. 190
Exhaust check ................................... 131
Exhaust gas aftertreatment
DEF level indicator ......................... 159
DEF reducing agent ....................... 275
Diesel Exhaust Fluid (DEF) ............. 275
Display messages (vehicles with
steering wheel buttons) ................. 184
Display messages (vehicles with-
out steering wheel buttons) ........... 175
Indicator lamp ....................... 193, 197
Malfunction ....................................1 84
Refilling DEF .................................. 126
Exterior lighting
see Lights
Exterior mirrors
Adjusting ......................................... 78
Important safety notes .................... 78 Eyegl
asses compartment
................. 201
F
Fire extinguisher............................... 238
First-aid kit ......................................... 237
Flat tire
Changing a wheel/mounting the
spare wheel ................................... 263
General notes ................................ 262
Fog lamps
Switching on/off .............................. 81
Fogged up-up windows
see Climate control
Folding seat ......................................... 74
Frequencies
Mobile phone ................................. 271
Two-way radio ................................ 271
Front fog lamps
Switching on/off .............................. 81
Front interior light
Replacing bulbs ............................... 93
Front windshield
see Windshield
Fuel
Additives (diesel) ........................... 274
Consumption information .............. 275
Consumption statistics .................. 171
Diesel at very low outside temper-atures ............................................ 274
Display message ............................ 185
Driving tips ....................................1 30
Fuel gauge ..................................... 159
Problem (malfunction) ................... 126
Quality (diesel) ............................... 274
Refueling ........................................ 124
Showing the range (on-board
computer with steering wheel but-
tons) .............................................. 171
Showing the range (vehicles with
steering wheel buttons) ................. 171
Tank content/reserve fuel ............. 274
Fuel filter with water separator
draining ......................................... 220
Indicator lamp ................................ 198
Fuel gauge ......................................... 159
Fuel tank
Problem (malfunction) ................... 126
Index11

Operating safetyLimited Warranty ............................. 23
Operating safety and vehicle
approval
Attachments and bodies .................. 28
Changing the engine power out-
put ................................................... 27
Correct use ...................................... 25
Declaration of conformity ................ 27
Equipment and conversions ............. 28
Important safety notes .................... 26
Information about body/equip-
ment mounting directives ................ 28
Notes on operating the vehicle ........ 26
Qualified specialist workshop .......... 27
Registering your vehicle ................... 28
Operating system
see On-board computer
Operator's Manual
General notes .................................. 23
Vehicle equipment ........................... 23
Outline lamp
Replacing bulbs ............................... 92
Outside temperature display ........... 159
Overhead control panel ...................... 37
Overrevving range ............................. 159
Overrun cutoff ................................... 130
P
Paintwork (cleaning instructions) ... 231
Paper holder ...................................... 203
Parking ............................................... 127
Important safety notes .................. 127
Parking brake ................................ 128
Wheel chock .................................. 129
see PARKTRONIC
Parking aid
see PARKTRONIC
Parking assistance
see PARKTRONIC
Parking brake
Display message ............................ 181
Notes/function .............................. 128
Parking brake
see Parking brake
Parking lamps
Replacing bulbs ............................... 88 PARKTRONIC
Deactivating/activating ................. 150
Driving system ............................... 148
Function/notes ............................. 148
Important safety notes .................. 148
Problem (malfunction) ................... 151
Range of the sensors ..................... 148
Roll-back warning .......................... 150
Trailer towing ................................. 150
Warning display ............................. 149
Partition sliding door
Important safety notes .................... 69
Opening/closing .............................. 69
Passenger compartment air-condi-
tioning system
see Climate control
Passenger compartment heating
see Climate control
Perimeter lamp
Replacing bulbs ............................... 91
Pets in the vehicle ............................... 52
Plastic trim (cleaning instruc-
tions) .................................................. 234
Power assistance for the steering
Display message ............................ 189
Warning lamp ................................. 199
Power supply
Battery isolating switch ................. 116
Switching off .................................. 117
Switching on .................................. 117
Power take-off
Engine speed setting ..................... 151
Power washers .................................. 230
Power windows
see Side windows
Preparing for a journey
Checks in the vehicle ..................... 118
Visual check of the vehicle exte-
rior ................................................. 118
Protection of the environment
General notes .................................. 25
Pulling away ...................................... 119
Q
QR code
Rescue card ..................................... 30
Qualified specialist workshop ........... 27
Index15