Index....................................................... 4
Introduction......................................... 23
Operating Instructions .......................... .23
Service and vehicle operation ................ 23
Proper use ............................................. 25
Protection of the environment ............... 25
Operating safety and vehicle approval
............................................................... 26
Genuine Mercedes-Benz parts ............... 29
QR code for rescue card ........................ 30
Data stored in the vehicle ...................... 30
At a glance ........................................... 32
Cockpit .................................................. 32
Instrument cluster ................................. 33
Steering wheel buttons .......................... 36
Center console ...................................... 36
Overhead control panel ......................... 37
Door control panel ................................. 38
Further control panels ........................... 38
Safety ................................................... 40
Useful information ................................. 40
Occupant safety .................................... 40
Children in the vehicle ........................... 47
Pets in the vehicle ................................. 52
Driving safety systems ........................... 53
Emergency exit ...................................... 56
Theft deterrent locking system .............. 57
Opening and closing ...........................59
Useful information ................................. 59
Key ........................................................ 59
Central locking ...................................... 63
Driver's door and front passenger
door ....................................................... 64
Sliding door ........................................... 65
Electrical step ........................................ 66
Rear doors ............................................. 67
Partition sliding door ............................. 69
Side windows ......................................... 70
Seats, steering wheel and mirrors ....72
Useful information ................................. 72
Seats ..................................................... 72
Steering wheel ....................................... 77
Mirrors ................................................... 78
Lights and windshield wipers ............80
Useful information ................................. 80
Exterior lighting ..................................... 80
Interior lighting ...................................... 85
Changing bulbs ...................................... 87
Windshield wipers .................................. 94
Climate control .................................... 97
Useful information ................................. 97
Overview of climate control systems ..... 97
Operating the climate control system .. 100
Adjusting the air vents ......................... 104
Operating the auxiliary heating sys-
tem ...................................................... 105
Operating the cargo compartment air
vents .................................................... 115
Driving and parking ..........................116
Useful information ............................... 116
Breaking-in notes ................................. 116
Driving ................................................. 116
Automatic transmission ....................... 121
Refueling ............................................. 124
Parking ................................................ 127
Driving tips .......................................... 130
Driving systems ................................... 137
Working mode ..................................... 151
Towing a trailer .................................... 152
On-board computer and displays ....158
Useful information ............................... 158
Important safety notes ........................ 158
Instrument cluster ............................... 158
On-board computer (vehicles without
steering wheel buttons) ....................... 160
On-board computer (vehicles with
steering wheel buttons) ....................... 161
Display messages ................................ 173
2Contents
Emergency running mode .............. 124
Important safety notes .................. 121
Kickdown ....................................... 123
Maneuvering .................................. 123
Overview ........................................ 121
Problem (malfunction) ................... 124
Releasing the parking lock man-
ually ............................................... 124
Selector lever ................................ 121
Selector lever positions ................. 122
Shift ranges ................................... 123
Starting the engine ........................ 118
Touchshift ...................................... 122
Trailer towing ................................. 123
Transmission oil change ................ 279
Automatic transmission emer-
gency mode ....................................... 124
AUX port ............................................. 207
Auxiliary heater
see Auxiliary warm-air heater
see Hot-water auxiliary heater
Auxiliary heating
Activating/deactivating heater
booster mode ................................ 110
Adjusting ....................................... 170
Conditions for switching on ........... 107
Heating time .................................. 106
Important safety notes .................. 105
Operating with the button (control
panel) ............................................ 107
Operation with the remote con-
trol ................................................. 108
Operation with the timer ................ 112
Selecting a switch-on time ............. 107
Setting the switch-on time ............. 108
see Auxiliary heating
see Auxiliary warm-air heater
see Hot-water auxiliary heater
Auxiliary warm-air heater
Problem (malfunction) ................... 115
Axle load, permissible (trailer tow-
ing) ...................................................... 283
B
Backup lamps
Replacing bulbs ............................... 90 Backup lamps (Chassis Cab)
Replacing bulbs ............................... 91
BAS (Brake Assist System)
Display message ............................ 179
Function/notes ................................ 54
Indicator lamp ................................ 191
Basic settings
see Settings
Battery
Isolating switch .............................. 116
Replacing (SmartKey) ...................... 61
Battery (SmartKey)
Checking .......................................... 61
Important safety notes .................... 61
Replacing ......................................... 61
Battery (vehicle)
Care ............................................... 228
Charge indicator lamp ................... 194
Charging ........................................ 228
Disconnecting and connecting ....... 225
Disconnecting and connecting
(engine compartment) ................... 227
Display message ............................ 189
Important safety notes .................. 223
Installing/removing (engine com-
partment) ....................................... 228
Jump starting ................................. 238
Location ......................................... 224
Removing and installing ................. 226
Removing and installing the floor
covering ......................................... 224
Before driving off
Important safety notes .................. 118
Belt
see Seat belts
Belt warning ......................................... 44
Bleeding the fuel system .................. 120
Blind Spot Assist
Activating/deactivating ......... 143, 170
Notes/function .............................. 141
Trailer towing ................................. 143
Bottle holder
see Cup holder
Brake Assist
see BAS (Brake Assist System)
Brake Assist System
see BAS (Brake Assist System)
Index5
Adaptive Brake Assist .................... 140
ASR (Acceleration Skid Control) ...... 54
BAS (Brake Assist System) .............. 54
Distance warning function ............. 139
EBD (electronic brake force distri-
bution) ............................................. 55
ESP
®(Electronic Stability Pro-
gram) ............................................... 55
Important safety information ........... 53
Overview .......................................... 53
Driving systems
Blind Spot Assist ............................ 141
Cruise control ................................ 137
Display message ............................ 186
Lane Keeping Assist ...................... 143
PARKTRONIC ................................. 148
Driving tips
Automatic transmission ................. 123
Brakes ........................................... 132
Break-in period .............................. 116
Checking brake lining thickness .... 133
Downhill gradient ........................... 132
Drinking and driving ....................... 130
Driving abroad ............................... 131
Driving in winter ............................. 134
Driving on flooded roads ................ 134
Driving on wet roads ...................... 134
Exhaust check ............................... 131
Fuel ................................................ 130
General .......................................... 130
Hydroplaning ................................. 134
Icy road surfaces ........................... 134
Important safety notes .................. 116
Limited braking efficiency on sal-
ted roads ....................................... 133
New brake disks ............................ 133
New brake pads/linings ................ 133
Off-road driving .............................. 135
Overrun cut-off .............................. 130
Snow chains .................................. 246
Speed limitation ............................. 131
Towing a trailer .............................. 152
Transport by rail ............................. 132
Wet road surface ........................... 133
DSR (Downhill Speed Regulation) .... 146
E
EBD (electronic brake force distri-
bution)
Display message ............................ 180
Function/notes ................................ 55
Indicator lamps .............................. 191
Electrical closing assist ...................... 66
Electrical fuses
see Fuses
Electrical step
Cleaning ......................................... 233
Display message ............................ 189
Emergency release .......................... 66
Function ........................................... 66
Important safety notes .................... 66
Indicator lamp ................................ 199
Manual retraction ............................ 66
Obstacle detection ........................... 66
Electrical system
Battery main switch ....................... 116
Electronic brake force distribution
see EBD (electronic brake force
distribution)
Electronic Stability Program
see ESP
®(Electronic Stability Program)
Electronic Traction System
see 4ETS (Electronic Traction System)
Emergency exit .................................... 56
Emergency exit window ..................... 56
Emergency Tensioning Devices
Activation ......................................... 46
Emissions control
Service and warranty information .... 23
Engine
ADR (working speed governor) ...... 151
Changing the power output ............. 27
Check Engine warning lamp ........... 196
Cleaning instructions ..................... 230
Engine number ............................... 273
Engine speed setting (working
mode) ............................................ 152
Irregular running ............................ 120
Jump-starting ................................. 238
Operating safety .............................. 27
Starting .......................................... 118
Starting problems .......................... 120
Switching off .................................. 129
10Index
Tow-starting (vehicle) ..................... 242
Engine electronics
Notes ............................................. 271
Problem (malfunction) ...................1 20
Engine oil
Adding ...........................................2 18
Additives ........................................ 278
Checking the oil level (on-board
computer) ...................................... 216
Checking the oil level using the
dipstick .......................................... 217
Display message ............................ 186
Filling capacity ............................... 278
Information about oil consump-
tion ................................................ 278
Mixing ............................................ 278
Notes about oil grades ................... 277
Oil change ...................................... 278
Oil level (note) ............................... 216
Viscosity ........................................ 277
Warning lamp ................................. 195
Engine speed setting (working
mode) ................................................. 151
Engine, jump-starting ....................... 238
ESP
®(Electronic Stability Pro-
gram)
Display message ............................ 181
Important safety information ........... 55
Indicator lamp ................................ 194
Warning lamp ................................. 190
Exhaust check ................................... 131
Exhaust gas aftertreatment
DEF level indicator ......................... 159
DEF reducing agent ....................... 275
Diesel Exhaust Fluid (DEF) ............. 275
Display messages (vehicles with
steering wheel buttons) ................. 184
Display messages (vehicles with-
out steering wheel buttons) ........... 175
Indicator lamp ....................... 193, 197
Malfunction ....................................1 84
Refilling DEF .................................. 126
Exterior lighting
see Lights
Exterior mirrors
Adjusting ......................................... 78
Important safety notes .................... 78 Eyegl
asses compartment
................. 201
F
Fire extinguisher............................... 238
First-aid kit ......................................... 237
Flat tire
Changing a wheel/mounting the
spare wheel ................................... 263
General notes ................................ 262
Fog lamps
Switching on/off .............................. 81
Fogged up-up windows
see Climate control
Folding seat ......................................... 74
Frequencies
Mobile phone ................................. 271
Two-way radio ................................ 271
Front fog lamps
Switching on/off .............................. 81
Front interior light
Replacing bulbs ............................... 93
Front windshield
see Windshield
Fuel
Additives (diesel) ........................... 274
Consumption information .............. 275
Consumption statistics .................. 171
Diesel at very low outside temper-atures ............................................ 274
Display message ............................ 185
Driving tips ....................................1 30
Fuel gauge ..................................... 159
Problem (malfunction) ................... 126
Quality (diesel) ............................... 274
Refueling ........................................ 124
Showing the range (on-board
computer with steering wheel but-
tons) .............................................. 171
Showing the range (vehicles with
steering wheel buttons) ................. 171
Tank content/reserve fuel ............. 274
Fuel filter with water separator
draining ......................................... 220
Indicator lamp ................................ 198
Fuel gauge ......................................... 159
Fuel tank
Problem (malfunction) ................... 126
Index11
Fuel tanksee Fuel tank
Fuel tank content
Reserve, display message .............. 185
Fuses .................................................. 242
G
Gasoline
Reserve fuel warning lamp ............ .196
General driving tips
Driving short distances .................. 131
Genuine parts ...................................... 29
Glove box ...........................................2 00
GTW (Gross Trailer Weight) (defini-
tion) .................................................... 260
H
Handbrake
see Parking brake
Handbrake
see Parking brake
Hazard warning lamps ........................ 83
Head restraints
Adjusting ......................................... 76
Adjusting (rear) ................................ 76
Headlamps
Adding fluid to cleaning system ..... 220
Cleaning system (function) .............. 83
Fogging up ....................................... 84
see Automatic headlamp mode
Headliner (cleaning instructions) .... 234
Heating
see Climate control
High-beam headlamps
Highbeam Assist .............................. 84
Replacing bulbs ............................... 88
Switching on/off .............................. 82
Highbeam Assist
Function/notes ................................ 84
Switching Highbeam Assist
on/off ............................................ 168
Hood
Closing ...........................................2 15
Display message ............................ 189
Important safety notes .................. 214
Indicator lamp ................................ 198 Opening ......................................... 214
Hot-water auxiliary heater
Problem (malfunction) ................... 111
Hydroplaning ..................................... 134
I
Ignition lock
see Key positions
Ignition lock
see SmartKey positions (ignition lock)
Immobilizer .......................................... 57
Indicator lamp
see Warning and indicator lamps
Indicators
see Turn signals
Insect protection on the radiator ...... 29
Installing a wheel
Installing the adapter (spare
wheel) ............................................ 265
Instrument cluster
Fuel gage ....................................... 159
Important safety notes .................. 158
Instrument cluster lighting ............. 159
Outside temperature display .......... 159
Overview .......................................... 33
Speedometer ................................. 159
Tachometer ................................... 159
Warning and indicator lamps ........... 34
Instrument cluster lighting .............. 159
Instrument lighting
see Instrument cluster lighting
Interior lighting ................................... 85
Front ................................................ 85
Motion detectors ............................. 86
Notes on replacing bulbs ................. 93
Overview .......................................... 85
Replacing bulbs ............................... 93
Switching the rear compartment
lighting on centrally ......................... 85
Interior motion sensor
Arming ............................................. 58
Deactivating ..................................... 58
Function ........................................... 58
Switching off .................................... 58
12Index
R
Radiator cover..................................... 29
Radio
Changing stations (vehicles with
steering wheel buttons) ................. 164
see separate operating instructions
Radio-wave reception/transmis-
sion in the vehicle
Declaration of conformity ................ 27
Rain and light sensor
Setting the sensitivity (vehicles
with steering wheel buttons) ......... 170
Windshield wiper .............................. 94
Range (vehicles with steering
wheel buttons) .................................. 171
Rear bench seat
Installing/removing (Passenger
Van) ................................................. 75
Stowage compartment (crewcab) .. 203
Rear compartment
Activating/deactivating climate
control ........................................... 100
Setting the air vents ...................... 105
Rear door
Child-proof locks .............................. 52
Important safety notes .................... 67
Opening/closing .............................. 67
Opening/closing from inside ........... 69
Rear fog lamp
Replacing bulbs ............................... 90
Switching on/off .............................. 81
Rear fog lamp (Chassis Cab)
Replacing bulbs ............................... 91
Rear interior light
Replacing bulbs ............................... 93
Rear lamps
see Lights
Rear rack
Notes ............................................. 212
Rear view camera
Cleaning instructions ..................... 232
Important safety notes .................. 151
Switching on .................................. 151
Rear window defroster
Problem (malfunction) ................... 103
Switching on/off ........................... 103 Rear window wiper
............................. 95
Switching on/off .............................. 95
Rear-compartment air-condition-
ing system
see Climate control
Rear-compartment heating
see Climate control
Rear-view mirror
Anti-glare mode ............................... 78
Refilling
DEF filler neck ............................... 126
Important safety notes (Diesel
Exhaust Fluid – DEF) ...................... 126
Refilling procedure (Diesel
Exhaust Flu id – DEF) ...................... 126
Re
frigerant ......................................... 281
Refueling
Fuel filler flap ................................. 125
Fuel gauge ..................................... 159
Important safety notes (fuel) ......... 124
Refueling procedure (fuel) ............. 125
see Fuel
Releasing the parking lock man-
ually (automatic transmission) ........ 124
Remote control
Changing the operating duration
(auxiliary heating) .......................... 109
Replacing the battery (auxiliary
heating ) ........................................ 110
Switching on/off (auxiliary heat-
ing) ................................................ 109
Synchronizing (auxiliary heating) ... 109
Replacing bulbs
Important safety notes .................... 87
Replacing the battery (auxiliary
heating remote control) .................... 110
Replacing the fuel filter .................... 198
Reporting safety defects .................... 28
Rescue card ......................................... 30
Restraint system
Introduction ..................................... 40
Warning lamp (function) .......... 40, 194
Reverse warning feature .................. 119
Roadside Assistance (breakdown) .... 24
Roof carrier
Maximum payload .......................... 282
Notes ............................................. 212
16Index
Roof load (roof carrier)..................... 282
S
Safety
Children in the vehicle ..................... 47
Operating safety .............................. 26
see Occupant safety
Safety system
see Driving safety systems
Seat belts
Adjusting the height ......................... 43
Cleaning ......................................... 234
Correct usage .................................. 42
Display message ............................ 181
Fastening ......................................... 43
Important safety guidelines ............. 41
Introduction ..................................... 41
Releasing ......................................... 43
Warning lamp ................................. 198
Warning lamp (function) ................... 44
Seat heating ......................................... 77
Seats
Adjusting lumbar support ................ 73
Adjusting the front-passenger
seat .................................................. 73
Adjusting the head restraint ............ 76
Armrest ............................................ 76
Cleaning the cover ......................... 234
Correct driver's seat position ........... 72
Folding seat ..................................... 74
Important safety notes .................... 72
Rear bench seat ............................... 75
Seat heating .................................... 77
Setting the driver's seat ................... 73
Swivel seat ....................................... 73
Twin front-passenger seat ................ 74
Securing loads
Important safety notes .................. 210
Selector lever
Cleaning ......................................... 234
Sensors (cleaning instructions) ....... 232
Service center
see Qualified specialist workshop
Service interval display
Calling up the service due date ...... 222
Exceeding a service due date ........ 222
Notes ............................................. 222 Service due date (automatic dis-
play) ............................................... 222
Service products
Brake fluid ..................................... 279
Coolant (engine) ............................ 280
Diesel Exhaust Fluid (DEF) ............. 275
Engine oil ....................................... 277
Fuel ................................................ 273
Important safety notes .................. 273
Power steering fluid ....................... 279
Refrigerant ..................................... 281
Transmissio
n oil ............................. 279
Washer fluid ................................... 281
Setting the air distribution ............... 101
Setting the airflow ............................ 101
Setting the clock
Vehicles with steering wheel but-
tons ............................................... 168
Vehicles without steering wheel
buttons .......................................... 161
Settings
Resetting all (vehicles with steer-
ing wheel buttons) ......................... 165
Resetting submenus (vehicles
with steering wheel buttons) ......... 165
Short journeys (diesel particle fil-
ter) ...................................................... 131
Side impact air bag ............................. 45
Side windows
Cleaning ......................................... 231
Hinged side windows ....................... 70
Important safety information ........... 70
Opening/closing .............................. 70
Overview .......................................... 70
Problem (malfunction) ..................... 71
Resetting ......................................... 71
Sliding door
Cleaning ......................................... 233
Closing assist ................................... 66
Important safety notes .................... 65
Opening/closing .............................. 65
Opening/closing from the inside ..... 65
Opening/closing from the out-
side .................................................. 65
SmartKey
Changing the battery ....................... 61
Changing the locking system set-
tings ............................................... 170
Index17
Checking the battery .......................61
Display message ............................ 189
Door central locking/unlocking ....... 59
Important safety notes .................... 59
Loss ................................................. 62
Problem (malfunction) ..................... 62
SmartKey positions (ignition lock) .. 117
Snow chains ...................................... 246
Sockets .............................................. 206
Spare wheel
General notes ................................ 268
Important safety notes .................. 268
Removing/mounting ...................... 269
Special seat belt retractor .................. 48
Specialist workshop ............................ 27
Speed, controlling
see Cruise control
Speedometer
Digital (vehicles with steering
wheel buttons) ............................... 167
Digital (vehicles without steering
wheel buttons) ............................... 160
Selecting display unit (vehicles
with steering- wheel buttons) ........ 167
see Instrument cluster
Sprinter dealer
see Qualified specialist workshop
Standing lamps
Replacing bulbs ............................... 88
Replacing bulbs (rear) ...................... 90
Standing lamps (Chassis Cab)
Replacing bulbs (rear) ...................... 91
Start-off assist
Display message ............................ 179
Starting (engine) ................................ 118
Station
see Radio
Steering wheel
Adjusting ......................................... 77
Button overview ............................... 36
Cleaning ......................................... 234
Step
see Electrical step
Stickers
General safety notes ........................ 25 Stowage spaces
see Stowage spaces and stowage
compartments
Stowage spaces and stowage com-
partments
Eyeglasses compartment ............... 201
Glove box ....................................... 200
Important safety notes .................. 200
Paper holder .................................. 203
Stowage co
mpartment above the
windshield ..................................... 202
Stowage compartment in the cen-
ter console ..................................... 202
Stowage compartment in the
dashboard ...................................... 201
Stowage space above the head-
liner ............................................... 202
Stowage space under the rear
bench seat ..................................... 203
Stowage space under the twin co-
driver's seat ................................... 202
Summer tires ..................................... 245
Switch unit
see Control panel
Switching off the alarm (ATA) ............ 57
Switching the heater booster func-
tion on/off ......................................... 110
Switching the surround lighting
on/off (on-board computer) ............. 169
Swivel seat ........................................... 73
T
Tachometer ........................................ 159
Tail lamps
Changing ......................................... 91
Replacing bulbs ............................... 90
see Lights
Tail lamps (Chassis Cab)
Replacing bulbs ............................... 91
Tank content
Fuel gauge ..................................... 159
Range (vehicles with steering
wheel buttons) ............................... 171
Reserve fuel warning lamp ............. 196
Technical data
Capacities ...................................... 273
Cargo tie-down points .................... 281
18Index