2017 MERCEDES-BENZ SPRINTER trailer

ProblemPossible causes/consequences andMSolutions
?
The red coolant
warning lamp is lit
while the engine
is running.The coolant temperature is too high.
XStop the vehicle as soon as possible, paying attention to road and
traffic conditions.
XConsult a qualified specialist workshop.
?The red coolant
warning lamp is lit
while the engine
is running.The coolant temperature is too high.
If the vehicle is stopped after being subjected to extreme loads, the
coolant warning lamp may come on when the ignition is switched on
or the engine is restarted. Such loads can be, for example, driving in
mountainous terrain or driving with a trailer.
XRun the engine for approximately 1 minute at idling speed.
XConsult a qualified specialist workshop if the display message con-
tinues to be shown.
7
|The yellow
reserve fuel warn-
ing lamp is on. At
the same time,
0
appears in the
fuel tank content
display while the
engine is running,
although there is
fuel in the fuel
tank.
The fuel filler cap is not closed.
XClose the fuel filler cap.
You will hear a click when the fuel filler cap is closed fully.
XIf the malfunction continues to be displayed, have it rectified imme-
diately at a qualified specialist workshop.
;
The yellow Check
Engine indicator
lamp is lit up or
flashes while the
engine is running.You have used up all fuel in the tank.
The engine is running in emergency mode.
XRefuel at the nearest gas station (Ypage 124).
XBleed the fuel system (Ypage 120).
XStart the engine three to four times in succession after refueling.
Emergency running mode will be canceled. The vehicle does not
need to be checked.
;The yellow Check
Engine indicator
lamp is lit up or
flashes while the
engine is running.The injection control is malfunctioning.
The engine is running in emergency mode.
Engine power output may be reduced.
XHave the vehicle checked at a qualified specialist workshop as soon
as possible.
In some states it is legally prescribed that after the Check Engine
indicator lamp lights up you must contact a qualified specialist work-
shop immediately. Observe the legal requirements.
196Indicator and warning lamps in the instrument cluster
On-board computer and displays

ProblemPossible causes/consequences andMSolutions
h
US vehicles only:
The yellow tire
pressure monitor
warning lamp
flashes for
60 seconds and
then remains lit.The tire pressure monitor has malfunctioned.
XHave the tire pressure monitor and the wheels checked at a quali-
fied specialist workshop.
:
The yellow water
separator indica-
tor lamp is lit
when the ignition
is switched on.The water that has collected in the water separator of the fuel filter has
reached the maximum level.
XDrain the water separator (Ypage 220).
m
The yellow water
separator indica-
tor lamp is lit
when the ignition
is switched on.The fuel filter is dirty.
XHave the fuel filter element replaced as soon as possible at a quali-
fied specialist workshop.
¦The yellow
washer fluid level
indicator lamp for
the windshield
washer/head-
lamp cleaning
system is lit after
the engine is star-
ted or while the
vehicle is in
motion.The water level is too low.
XAdd washer fluid (Ypage 220).
7The red seat belt
warning lamp
lights up continu-
ously or flashes. A
warning tone may
also sound.The warning lamp is to remind you to fasten your seat belt.
XFasten seat belt (Ypage 43).
bWhen the Smart-
Key is turned to
position 2in the
ignition lock, the
yellow bulb warn-
ing lamp lights up.One of the exterior lighting bulbs is faulty, with the exception of the
perimeter lamps and the trailer lighting.
iDepending on the equipment, the bulb failure indicator can fail for
all lamps with the exception of the turn signal lamps.
XReplace the faulty bulb as soon as possible (Ypage 87).
1 The yellow "door
open" indicator
lamp is lit while
driving.The vehicle is moving without all doors or the hood being closed.
XClose the doors or hood.
198Indicator and warning lamps in the instrument cluster
On-board computer and displays

Make sure that you do not apply any wax to
camera lens:when waxing the vehicle. If nec-
essary, remove the wax using water, shampoo
and a soft cloth.
Cleaning the sliding door
XRemove foreign objects from the vicinity of
the contact surfaces and contact pins of the
sliding door.
XClean the contact surfaces and contact pins
with a mild cleaning agent and a soft cloth.
Do not oil or grease the contact plates and con-
tact pins.
Steps
Cleaning the electrical step
Clean the electrical step at least once a month.
Make sure that no dirt accumulates in the hous-
ing or on the step.
XExtend the electrical step (Ypage 66).
XClose the sliding door until the door lock
engages.
The electrical step remains extended for
cleaning.
XClean the electrical step and the housing with
a power washer.
XAfter cleaning, spray the step guides on each
side with silicone spray when the housing and
electrical step are dry.
Do not use oil or grease as a lubricant.
XRetract the electrical step.
Access step in the bumper
Example: access step in the bumper
Pay attention to the important safety notes in
the "Notes on care" (Ypage 229) and "Power
washers" (Ypage 230) sections. Keep step in the bumper
:free from dirt, such
as:
Rmud
Rclay
Rsnow
Rice
XClean access step in the bumper :with a
power washer.
Cleaning the trailer tow hitch
!Do not clean the ball coupling with a power
washer. Do not use solvents.
!Observe the notes on care in the Operator's
Manual for the trailer tow hitch and the ball
coupling manufacturer.
You can also have the maintenance work on the
ball coupling and the trailer tow hitch carried out
by a qualified specialist workshop.
Interior
Cleaning the interior
!When using liquids to clean the vehicle inte-
rior, observe the following points:
RUnder no circumstances use power wash-
ers.
RMake sure that no fluids enter or remain in
gaps and cavities.
REnsure sufficient ventilation when clean-
ing.
RMake sure that the vehicle interior is com-
pletely dry after cleaning.
Cleaning the display
!For cleaning, do not use any of the following:
Ralcohol-based thinner or gasoline
Rabrasive cleaning agents
Rcommercially-available household cleaning
agents
These may damage the display surface. Do
not put pressure on the display surface when cleaning. This could lead to irreparable dam-
age to the display.
Care233
Maintenance and care
Z

Before connecting the jumper cables
On vehicles with a battery main switch, check
whether the battery main switch is switched on
(
Ypage 116).
XApply the parking brake.
XMove the selector lever of the automatic
transmission to positionP.
XSwitch off all electrical consumers, e.g. audio
equipment, blower.
XTurn the key to position0in the ignition lock
and remove it (Ypage 117).
XOpen the hood (Ypage 214).
Tow-starting and towing away
Important safety notes
GWARNING
Functions relevant to safety are restricted or
no longer available if:
Rthe engine is not running.
Rthe brake system or the power steering is
malfunctioning.
Rthere is a malfunction in the voltage supply or the vehicle's electrical system.
If your vehicle is being towed, much more
force may be necessary to steer or brake.
There is a risk of an accident.
In such cases, use a tow bar. Before towing,
make sure that the steering moves freely.
GWARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged. There
is a risk of an accident.
Always switch off the ignition when towing the
vehicle with a tow cable or a tow bar.
GWARNING
When towing or tow-starting another vehicle
and its weight is greater than the permissible
gross weight of your vehicle, the:
Rthe towing eye could detach itself
Rthe vehicle/trailer combination could roll-
over.
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the per- missible gross weight of your vehicle.
Information on the gross vehicle weight can be
found on the vehicle identification plate
(
Ypage 272).
!Only secure the tow rope or tow bar at the
towing eyes. Otherwise, the vehicle could be
damaged.
!Observe the following points when towing
with a tow rope:
RSecure the tow rope on the same side on
both vehicles.
REnsure that the tow cable is not longer than
legally permitted. Mark the tow cable in the
middle, e.g. with a white cloth (30 x 30 cm).
This will make other road users aware that
the vehicle is being towed.
ROnly secure the tow cable to the towing
eye.
RObserve the brake lamps of the towing
vehicle while driving. Always maintain a dis-
tance so that the tow rope does not sag.
RDo not use steel cables or chains to tow
your vehicle. You could otherwise damage
the vehicle.
!Do not use the towing eye for recovery, this
could damage the vehicle. If in doubt, recover
the vehicl
e with a crane.
!When towing, pull away slowly and
smoothly. If the tractive power is too high, the
vehicles could be damaged.
When towing away, you must observe the legal
requirements for the country in which you are
currently driving.
It is preferable to have the vehicle transported
on a transporter or trailer instead of towing it.
Tow-starting and towing away239
Breakdown assistance
Z

The automatic transmission selector lever must
be in theNposition when towing the vehicle.
The battery must be connected and charged.
Otherwise, you:
Rcannot turn the key in the ignition lock to
position 2
Rcannot move the selector lever to position N
on vehicles with automatic transmission
Before the vehicle is towed, switch off the auto-
matic locking feature (
Ypage 64). You could
otherwise lock yourself out of the vehicle when
pushing or towing away the vehicle.
Installing/removing the towing eye
The fixture for the front towing eye is located in the
bumper.
Rear towing eye under the bumper, attached to the
chassis
Your vehicle may be equipped with rear towing
eye ;. If you tow or tow-start a vehicle, attach
the towing device to rear towing eye ;.
If your vehicle is equipped with a trailer tow
hitch, attach the towing device to the trailer tow hitch (
Ypage 152). Installing the front towing eye
XTake the towing eye and screwdriver from the
vehicle tool kit (Ypage 236).
XPress cover
:and remove cover :from the
opening.
You will see the fixture for the towing eye.
XScrew in the towing eye clockwise to the stop.
XInsert screwdriver into the towing eye and
tighten it.
Removing the front towing eye
XRemove the screwdriver from the vehicle tool
kit.
XInsert the screwdriver into the towing eye and
turn the screwdriver counter-clockwise.
XUnscrew the towing eye.
XInsert cover :with the lug at the bottom and
press it in at the top until it engages.
XPlace the towing eye and screwdriver back in
the vehicle tool kit.
Towing away in the event of malfunc-
tions
Front or rear axle damage on all-wheel-
drive vehicles
!For vehicles with all-wheel drive, all four
wheels must be raised for towing away. Oth-
erwise, you may damage the transfer case.
If the vehicle can only be raised by the front
axle, you must remove the propeller shaft
between the rear axle and the transfer case.
Always use new bolts when installing the pro-
peller shaft.
If the vehicle has front or rear axle damage, have
it transported on a transporter or trailer.
With transmission damage
!Always use new bolts when installing the
propeller shafts.
iOnly have the propeller shafts fitted or
removed by qualified, skilled personnel.
If the vehicle has transmission damage, have the
propeller shaft removed before towing away.
240Tow-starting and towing away
Breakdown assistance

If the drive wheels get trapped on loose or
muddy ground, recover the vehicle with the
utmost care. This is especially the case if the
vehicle is laden.
Never attempt to recover a vehicle with a trailer
attached.
Pull out the vehicle backwards, if possible, using
the tracks it made when it became stuck.
Transporting the vehicle
!
You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise, the
vehicle could be damaged.
Tow-starting (emergency engine
starting)
Vehicles with automatic transmission
!Vehicles with automatic transmission must
not be tow-started. You could otherwise dam-
age the automatic transmission.
You can find information on jump-starting under
"Jump-starting“ (
Ypage 238).
Electrical fuses
The fuse allocation chart and further information
on the electric fuses and relays can be found in the "Fuse allocation chart" supplement.
242Electrical fuses
Breakdown assistance

Loading the vehicle
Instruction labels for tires and loads
GWARNING
Overloaded tires can overheat, causing a
blowout. Overloaded tires can also impair the steering and driving characteristics and lead
to brake failure. There is a risk of accident.
Observe the load rating of the tires. The load
rating must be at least half of the GAWR of
your vehicle. Never overload the tires by
exceeding the maximum load.
The Tire and Loading Information placard on the
driver’s door B-pillar
Two instruction labels on your vehicle show themaximum possible load.
(1) Only for vehicles with a gross weight of less than 10,000 lbs (4,536 kg):
Tire and Loading Information placard :is
on the B-pillar on the driver's side. Tire and
Loading Information placard :shows the
permissible number of occupants and the
maximum permissible load of the vehicle. It
also contains details of the tire sizes and
corresponding pressures for tires mounted
at the factory.
(2) The vehicle identification plate is located on the base of the driver's seat. The vehicle
identification plate informs you of the gross
vehicle weight rating. It is made up of the
vehicle weight, all vehicle occupants, the
fuel and the cargo. You can also find infor-
mation about the maximum Gross Axle
Weight Rating on the front and rear axle.
The maximum gross axle weight rating is
the maximum weight that can be carried by
one axle (front or rear axle). Do not exceed
the maximum gross vehicle weight or the maximum gross axle weight rating for the
front or rear axle.
Tire and Loading Information placard
General notes
Only vehicles with a gross weight of less than
10,000 lbs (4,536 kg) have a Tire and Loading
Information placard on the B-pillar on the driv-
er's side.
Maximum permissible gross vehicle
weight rating
:Maximum number of seats
;Maximum permissible gross vehicle weight
rating
XSpecification for maximum gross vehicle
weight ;is listed in the Tire and Loading
Information placard: "The gross weight of
occupants and luggage must not exceed XXX
kilograms or XXX lbs."
The gross weight of all vehicle occupants, cargo,
luggage and trailer load/noseweight (if applica-
ble) must not exceed the specified value.
iThe details on the Tire and Loading Infor-
mation placard illustration are only an exam-
ple. The maximum permissible gross vehicle
weight rating is vehicle-specific and may dif-
fer from that which is illustrated. You can find
the valid maximum permissible gross vehicle
weight rating for your vehicle on the Tire and
Loading Information placard.
254Loading the vehicle
Wheels and tires

Number of seats
:Maximum number of seats
;Maximum permissible gross vehicle weight
rating
Maximum number of seats :determines the
maximum number of occupants allowed to
travel in the vehicle. This information can be
found on the Tire and Loading Information plac-
ard.
iThe details on the Tire and Loading Infor-
mation placard illustration are only an exam-
ple. The number of seats is vehicle-specific
and can differ from the details shown. The
number of seats in your vehicle can be found
on the Tire and Loading Information placard.
Determining the maximum load
Individual steps
The following steps have been developed as
required of all manufacturers under Title 49, Code of U.S. Federal Regulations, Part 575 in
accordance with the "National Traffic and Motor
Vehicle Safety Act of 1966".
XStep 1:
Locate the statement "The combined
weight of occupants and cargo should never
exceed XXX kg or XXX lbs." on your vehicle's
Tire and Loading Information placard.
XStep 2: Determine the combined weight of
the driver and passengers that will be travel-
ing in your vehicle.
XStep 3: Subtract the combined weight of the
driver and passengers from XXX kilograms or
XXX lbs.
XStep 4: The resulting figure equals the avail-
able amount of cargo and luggage load capa- city. For example, if the "XXX" amount equals
1400 lbs and there will be five 150 pound
passengers in your vehicle, the amount of
available cargo and luggage load capacity is
650 lbs (1400 Ò750 (5 x 150) = 650 lbs).
XStep 5: Determine the combined weight of
luggage and cargo being loaded on the vehi-
cle. For reasons of safety, that weight must
not exceed the available cargo and luggage
cargo capacity calculated in step 4.
XStep 6 (if applicable): If you intend to tow a
trailer behind your vehicle, the load on the
trailer is transferred to your vehicle. Please
consult the Tire and Loading Information plac-
ard, to determine how this reduces the avail-
able cargo and luggage load capacity of your
vehicle.
Example: Steps 1 to 3
The following table shows examples of how to calculate total load and cargo capacities with varying seating configurations and number and size of occupants. The following examples use a maximum
load of 1500 lbs (680 kg). This is for illustration purposes only. Make sure you are using the
actual load limit for your vehicle stated on your vehicle's Tire and Loading Information placard .
Example 1Example 2Example 3
Step 1Combined maximum
weight of occupants
and cargo (data from
the Tire and Loading
Information placard)1500 lbs
(680 kg)1500 lbs
(680 kg)1500 lbs
(680 kg)
Loading the vehicle255
Wheels and tires
Z