2017 MERCEDES-BENZ SPRINTER catalytic converter

repaired at least four times and Mercedes-
Benz has been informed of the necessity of
such a repair in writing.
(3) the vehicle cannot be operated for more than 30 calendar days due to repairs result-
ing from the same or other major defects ordamage.
Please send written notification to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information booklet
describes all the necessary maintenance work
which should be performed at regular intervals.
Always bring the Service and Warranty Informa- tion booklet with you when taking the vehicle to
an authorized Sprinter dealer. Your customer
service advisor enters each service into the Ser-
vice and Warranty Information booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram provides you with technical assistance in
the case of a breakdown. Your toll-free calls to
the Roadside Assistance Hotline are answered
by our staff around the clock. 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadside Assistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Information
booklet (Canada). Both are located in your vehi-
cle document wallet.
Change of address or owner
Please use the " Notice of Change of Address"
form in the Service and Warranty Information
booklet to inform us of a change of address, or
simply phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on 1-800-387-0100. This enables us, if necessary,
to contact you at any time.
If you sell your Mercedes, please leave all the
literature in the vehicle so that it is available for
the next owner.
If your vehicle was purchased as a used vehicle,
please send us the "Notice of Purchase of Used
Car" from the Service and Warranty Information
booklet or phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on
1-800-387-0100.
Operating the vehicle outside of the
USA and Canada
When traveling abroad with your vehicle,
observe the following points:
RService facilities or replacement parts may
not be available immediately.
RUnleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter.
RThe fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Certain Mercedes-Benz models are available in
Europe through our European Delivery Program.
Please consult an authorized Sprinter dealer for
further information, or write to one of the fol-
lowing addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
24Introduction

Display messagesPossible causes/consequences andMSolutions
m
Fuelfilter Visitworkshop
The fuel filter is dirty.
XHav eth efuel filter elemen treplace das soo nas possibl eat aquali-
fie dspecialist workshop .
4
Engine oil Add 1.0quart(Canada: 1.0liter)
The oil level is toolow.
XChec kth eoil level th enext time you refuel (Ypage 216), and add
oil.
4
Engine oil levelNot whe neng .run ‐ning
You wan tto chec kth eengin eoil level eve nthough th eengin eis still
running.
XSwitc hoff th eengine.
XChec kth eoil level (Ypage 216).
4
Engine oil levelReduce oil level
You haveadded to omuc hengin eoil. There is aris kof damaging th e
engin eor catalytic converter.
XChec kth eoil level (Ypage 216).
XIf theoil level is to ohigh :hav eth eengin eoil extracted at th enext
qualified specialist workshop .
XIf theoil level is correct: hav eth emalfunction rectifie dat th enext
qualified specialist workshop .
4
Engine oil levelStop, turnengineoff
There is no tenough or no oil in th eengine. There is adanger of engin e
damage.
XStop th evehicl eas soo nas possible, payin gattention to roa dand
traffic conditions.
XChec kth eoil level wit hth eoil dipstick (Ypage 217).
XIf theengin eoil level is correct: hav eth emalfunction rectifie d
immediately at aqualified specialist workshop .
XIf theengin eoil level is to olow: hav eth evehicl etowed to aqualified
specialist workshop .
4
Oil sensor Visitworkshop
There isamalfunction in th eengin eoil level display.
XHav eth evehicl echecke dimmediately at aqualified specialist
workshop .
Driving systems
Display messagesPossible causes/consequences and MSolutions
_ _ _
Cruise control
The activation condition sfor cruise control hav eno tbeen met .
You can only activat ecruise control from speeds of 20 mph
(30 km/h).
Cruise contro l
Visit workshop
Cruisecontrol has been deactivated due to amalfunction .
XHavecruise control checke dat aqualified specialist workshop .
186Display messages
On-board computer and displays

ProblemPossible causes/consequences andMSolutions
4
The yellow engine
oil level warning
lamp lights up
after the engine is
started or while
the vehicle is in
motion.The oil level has dropped to the minimum level.
XCheck the engine for oil loss.
XIf oil loss is detected: consult a qualified specialist workshop imme-
diately.
XIf no oil loss is detected: check the oil level and add engine oil
(Ypage 217).
4 The yellow warn-
ing lamp flashes
and the warning
buzzer sounds
after the engine is
started or while
the vehicle is in
motion.On vehicles with a diesel engine, the oil level display additionally
appears in the display, e.g. – 2.0 qts(Canada:– 2.0 ltr).
There is not enough or no oil in the engine.
There is a danger of engine damage.
XStop the vehicle as soon as possible, paying attention to road and
traffic conditions.
XCheck the oil level with the oil dipstick (Ypage 217).
XIf the engine oil level is correct: have the malfunction rectified
immediately at a qualified specialist workshop.
XIf the engine oil level is too low: have the vehicle towed to a qualified
specialist workshop.
4 The yellow engine
oil level warning
lamp lights up and
the warning buz-
zer sounds after
the engine is star-
ted or while the
vehicle is in
motion.The engine oil level is above the maximum level.
There is a risk of damaging the engine or catalytic converter.
XCheck the oil level with the oil dipstick (Ypage 217).
XIf the oil level is too high: have the engine oil extracted as soon as
possible at a qualified specialist workshop.
XIf the oil level is correct: have the malfunction rectified as soon as
possible at a qualified specialist workshop.
4 On vehicles with a
diesel engine, the
yellow warning
lamp lights up
repeatedly during
the journey.There is a malfunction in the engine oil level display.
XHave the vehicle checked immediately at a qualified specialist
workshop.
%The yellow cool-
ant level warning
lamp lights up
while the engine
is running.The coolant level is too low.
Never run the engine if the coolant level is too low. The engine could
overheat and be damaged.
XStop the vehicle as soon as possible, paying attention to road and
traffic conditions.
XSwitch off the engine and let it cool down.
XAdd coolant and be sure to observe the warning notes
(Ypage 218).
XIf you need to add coolant frequently, have the engine cooling sys-
tem checked at a qualified specialist workshop.
Indicator and warning lamps in the instrument cluster195
On-board computer and displays
Z

XInsert oil dipstick:back into the guide tube
as far as it will go and remove it again.
If the level is between minimum mark =and
maximum mark ;, the oil level is correct.
XIf the oil level has dropped to or below mini-
mum mark=, open cap ?and add engine oil
(
Ypage 218).
The difference in quantity between marks ;
and =is approximately 2 qt (2 l).
XInsert the oil dipstick into the guide tube as far
as it will go.
XClose the hood (Ypage 215).
OM651 4-cylinder diesel engine:
At outside temperatures between 32 ‡ (–0 †)
and 86 ‡ (30 †), the oil level can be checked
when the engine is cold.
Measuring the engine oil when the engine is cold
is less precise than measuring when the engine
is at normal operating temperature.
When the appropriate warning is shown in the
display
XAdd engine oil (Ypage 218)
or
XHave engine oil siphoned off.
Adding engine oil
GWARNING
If engine oil comes into contact with hot com- ponents in the engine compartment, it may
ignite. There is a risk of fire and injury.
Make sure that engine oil is not spilled next to
the filler neck. Let the engine cool down and
thoroughly clean the engine oil off the com-
ponents before starting the engine.
!The alternator is located below the engine
oil filler neck. If engine oil spills onto the alter-
nator, there is a danger of alternator damage.
Be very careful when adding engine oil.
HEnvironmental note
When adding oil, take care not to spill any. If
oil enters the soil or waterways, it is harmful to
the environment.
!Do not add too much oil. adding too much
engine oil can result in damage to the engine
or to the catalytic converter. Have excess
engine oil siphoned off.
!Do not use any additives in the engine oil.
This could damage the engine.
XOpen the hood (Ypage 214).
XUnscrew and remove cap ?.
XAdd engine oil.
XReplace cap?on the filler neck and tighten.
When doing so, make sure that the cap
engages correctly.
XCheck the oil level with the oil dipstick
(Ypage 217) or on the display (Ypage 216).
XClose the hood.
Coolant
GWARNING
The engine cooling system is pressurized, par-
ticularly when the engine is warm. When
opening the cap, you could be scalded by hot
coolant spraying out. There is a risk of injury.
Let the engine cool down before opening the
cap. Wear eye and hand protection when
opening the cap. Open the cap slowly half a
turn to allow pressure to escape.
Only check the coolant level and/or fill the cool-
ant if the vehicle is on a level surface and the
engine has cooled down. The coolant tempera-
ture must be below 122 ‡ (50 †).
!Check the engine cooling and heating sys-
tem regularly for leaks.
If a large quantity of coolant is lost, have the
cause traced and rectified at a qualified spe-
cialist workshop.
GWARNING
If antifreeze comes into contact with hot com- ponents in the engine compartment, it may
ignite. There is a risk of fire and injury.
Let the engine cool down before you add anti-
freeze. Make sure that antifreeze is not spilled
next to the filler neck. Thoroughly clean the
antifreeze from components before starting
the engine.
!Take care not to spill any coolant on painted
surfaces. You could otherwise damage the
paintwork.
218Engine compartment
Maintenance and care

When opening the DEF tank filler cap at high
outside temperatures, ammonia vapors may
escape.
Ammonia vapors have a pungent smell and pri-
marily cause irritation of the:
Rskin
Rmucous membranes
Reyes
You may experience a burning sensation in your
eyes, nose and throat, as well as coughing and
watering of the eyes.
Do not inhale ammonia vapors. Avoid contact
with DEF.
Do not allow DEF to come into direct contact
with your skin; it is hazardous to your health.
Rinse any affected areas off with plenty of clean water. Consult a doctor if necessary.
If DEF heats up, e.g. in direct sunlight, in the DEF
supply reservoir for some time to over 122 ‡
(50 †), ammonia vapor will develop.
To conform to emission regulations, you must
operate the vehicle with DEF and refill the supply
regularly. The engine management recognizes
attempts to operate the vehicle without DEF,
with thinned DEF or with another reducing
agent. After previous warning messages, the
engine management then prevents a further
engine start.
When the number of remaining engine starts is 0
the engine management prevents the vehicle
from being driven at a speed exceeding 5 mph
(8 km/h). The multifunction display shows the
Idle Mode
message.
DEF consumption
DEF consumption depends on operational and
driving conditions and it is not necessary to wait
until the next scheduled service to replenish the
fluid. Fluid should be added regularly to the DEF
supply reservoir during vehicle operation or, at
the latest, after receiving the first warning mes-
sage via the on-board computer.
Low ambient temperatures
DEF freezes at a temperature of approximately
12‡(Ò11 †). The vehicle is equipped with a DEF
preheating system at the factory. Winter oper-
ation is therefore also guaranteed at tempera-
tures under 12 ‡ (Ò11 †).
iIf you add DEF at temperatures below 12 ‡
(Ò11 †) it is possible that the level is not
shown correctly due to the frozen DEF. Drive for at least 20 minutes (heating phase in
the tank activated) and then stop the vehicle
for at least 30 seconds. The level is then
shown correctly.
Additives
!Do not mix DEF with any additives and do
not dilute DEF with tap water. Otherwise, the
exhaust gas aftertreatment may be damaged.
Observe the MB Specifications for Service
Products, Sheet No. 352.0.
Damage that arises through the use of addi-
tives or tap water will invalidate the New Vehi-
cle Limited Warranty.
Storage
!Containers made of aluminum, copper, cop-
per alloys as well as unalloyed or galvanized
steel are not suitable for storing DEF. If stored
in these types of containers, DEF could cause
constituents of these metals to dissolve and
cause irreparable damage to the exhaust gas
aftertreatment.
Damage caused by such impurities in the DEF
will invalidate the New Vehicle Limited War-
ranty.
Only store DEF in containers made of high-alloy
Cr‑Ni steel or Mo‑Cr‑Ni steel in accordance with DIN EN 10 088 ‑
1/2/3 or plastic containers
made of polypropylene or polyethylene.
Purity
!Impurities in DEF (e.g. caused by other ser-
vice products, cleaning agents, dust, etc.)
result in increased emissions, malfunctions,
catalytic converter damage or engine dam-
age.
The purity of DEF is essential to prevent mal-
functions in the exhaust gas aftertreatment.
If DEF is pumped out of the DEF tank, e.g. during
repair work, the same liquid must not be used to
refill the tank. Its purity is no longer guaranteed.
Disposal
Observe country-specific laws and regulations
when disposing of DEF.
% Environmental note
Dispose of DEF in an environmentally responsi-
ble manner.
276Service products and capacities
Technical data

SAE classification to be used. The low temper-
ature characteristics of engine oils can notice-
ably deteriorate during operation, e.g. from
aging, soot and fuel accretion. For this reason,
regular oil changes using an approved engine oil
from the suitable SAE classification are urgently
recommended.
Additives
!Do not use any additives in the engine oil.
This could damage the engine.
Miscibility of engine oils
!Mixing oils reduces the benefits of using
high grade engine oils.
We recommend that you only add engine oil of
the same quality grade and SAE class as used
when the engine oil was last changed.
If, in exceptional cases, oil of the type in the
engine is not available, top up using another
approved mineral or synthetic engine oil.
If the quality grade is not available for diesel
engines, you may also add engine oils meeting
the requirements in MB Sheet Number 228.5,
229.3 or 229.5. The quantity to be added is then
limited to a maximum of 1 qt (1 l).
Engine oils are differentiated according to:
Rengine oil brand
Rquality grade (sheet number)
RSAE class (viscosity)
Subsequently have the engine oil changed at the
earliest possible opportunity.
Interval for oil change
The on-board computer automatically shows
the date for the next oil change as an event
message in the display.
Only by using engine oil with a particularly high
quality grade, e.g. according to Sheet Number
228.51 of the Mercedes-Benz Specifications for
Service Products, can the maximum interval for
oil change be achieved.
We recommend having the oil changed at a
qualified specialist workshop. Engine oil for diesel engines
Product name/number
See the Maintenance Booklet.
MB Sheet Number 228.51, 229.31, 229.51,
229.52
Capacities
!Do not add too much oil. adding too much
engine oil can result in damage to the engine
or to the catalytic converter. Have excess
engine oil siphoned off.
Oil change including oil filter
VehiclesEngine oil
4-cylinderApproximately
3 US gal (11.5 l)
6-cylinderApproximately
3.3 US gal (12.5 l)
Information about oil consumption
!If the vehicle is predominantly used for
short-distance driving, this could lead to a
malfunction in the automatic cleaning func-
tion for the diesel particle filter. As a result,
fuel may accumulate in the engine oil and
cause engine failure.
Therefore, if you mainly drive short distances,
you should drive on a highway or on rural
roads for 20 minutes every 310 miles
(500 km). This ensures sufficient regenera-
tion of the diesel particle filter.
Depending on the driving style, the vehicle con-
sumes a maximum of 1.0 qt (1.0 l)of engine oil
over a distance of 620 miles (1000 km).
Oil consumption may be higher if:
RThe vehicle is new.
RYou mainly operate the vehicle under arduous
operating conditions.
RYou frequently drive at high engine speeds.
Regular maintenance is one of the preconditions
for moderate rates of consumption.
You can only estimate the oil consumption after
you have driven a considerable distance.
Check the engine oil level on a regular basis, e.g.
weekly or each time you refuel (
Ypage 216).
278Service products and capacities
Technical data