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Available drive programs:
IndividualRIndividual settings
SportRSportydriv ing style with
increased boost mode
RElectric-only operation is
not possible
ComfortRComfortable, economical
driv ing style
RElectric-only operation is
possible
SlipperyROptimal driving charac-
teristics on slippery or
snow-covered roads
RElectric-only operation is
possible
Further information on the drive program (see
the veh icleOperator's Manual).
Using the steering wheel paddleshifters, you
can temporar ilychange gears yourself. For fur-
ther information on the manual drive program
(
Ypage 23).
Manual gear shifting
Using the steering wheel paddleshifters, you
can temporar ilychange gears yourself. The
transmission must be inposition D. When you
activate manual gearshifting, the combustion
engine isautomatically switched on.
XTo activate: pullthe left or right steering
wheel paddle shifter.
Manual gearshifting isactivated temporar ily.
The selected gear and Mappear inthe mult i-
function display.
The ECO start /stop function isnot availab le
when manually changing gear.
Further information on manual gearshifting (see
the veh icleOperator's Manual).
ECO start/stop function
General notes
The ECO start/stop function switches the com-
bustion engine off automatically when the veh i-
cle stops moving and at speeds below 80 mph
(13 0km/ h)(
Ypage 24). All vehicle systems remain active, e.g. the auto-
matic climate control.
The ECO start/stop function is neither available
in the
Sport drive program nor during manual
shifting.
Automatic engine switch-off
The engine is switched off automatically, includ-
ing when:
Rthe driver removes his/her foot from the
accelerator in the Comfortdrive program and
a speed of 80 mph (130 km/h) is not excee-
ded (
Ypage 24)
Rthe engine has reached its operating temper- ature
Rthe driver’s seat belt is fastened and the
driver’s door is closed
Rthe driver only slightly depresses the accel-
erator pedal in order to, for example, maintain
the current speed for a limited distance
Rthe hood is closed and engaged properly
Rthe high-voltage battery is charged suffi-
ciently
Rno malfunctions are present in the hybrid
drive system
The internal combustion engine will not be
switched off automatically, if:
Rthe self-diagnosis function of the engine man-
agement is active
Rthere is a malfunction in the hybrid drive sys-
tem
Rthe climate control of the vehicle requires it
Rthe high-voltage battery is charging
(Ypage 40).
Automatic engine start
The automatically switched-off internal combus-
tion engine starts automatically in certain situa-
tions, if:
Rthe power demand from the driver via the
accelerator pedal is greater than the electric
motor alone can provide
Rthe driver switches to the Sportdrive pro-
gram or to manual gearshifting
Rthe condition of charge of the high-voltage
battery has reached the lower limit
Rthe driver has selected the CHARGE operating
mode
Driving23
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Page 26 of 58

Overrun mode
In overrun mode, the combustion engine is
switched off and is disconnected from the drive
train. The electric motor:
Rgenerates low thrust, which corresponds to
the overrun mode of an active combustion
engine
Rfunctions as a generator and produces the
necessary energy for the auxiliary consumersand charges the high-voltage battery
Overrun mode is available in the Comfortdrive
program at speeds below 80 mph (130 km/h).
Route-based operating strategy
For the route-based operating strategy, the sys-
tem factors in information about the expected
route when route guidance is active.
The information on the route is provided by the
multimedia system and includes the following:
Rroad categories
Rspeed limitations
The use of electric energy is automatically opti-
mally distributed from the beginning to the end
of the journey, using information about the
route. The distribution is pre-emptive and takes
into consideration:
Rthe sections of the journey ahead
Rthe energy consumption on the whole route The condition of charge of the high-voltage bat-
tery is thus systematically controlled. In addi-
tion, the control function takes into account
that:
Rthe fuel saving through the use of electrical
energy can vary, dependent on the route (e.g.
urban, interurban or highway)
Rthe use of electrical energy is held available
for electric driving, particularly for urban
routes
The vehicle thus automatically selects the opti-
mum driving mode for the respective section of
the route.
The route-based operating strategy is available
under the following conditions:
Rthe Individual drive program is selected
Rin theIndividual drive program, the ECO set-
ting is selected under Drive
RHYBRID driving mode is selected
Ractive route guidance is activated
Rsuitable map data is available
When the route-based operating strategy is
being used, the area in front of the vehicle is
shown as green in the multifunction display.
24Driving
Driving and parking
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Problems with HYBRID operation
Internal combustion engine
ProblemPossible causes/consequences and MSolutions
You cannot start the
internal combustion
engine. The multifunc-
tion display shows no
display messages. The
READY indicator in the
multifunction display is
off.For example, self-diagnosis is not yet complete or the hybrid drive
system is malfunctioning.
XSwitch off the ignition and turn it back on.
XTry to start the internal combustion engine again.
If the internal combustion engine still does not start:
XConsult a qualified specialist workshop.
You wish to pull away,
but the ECO start/stop
function does not start
the internal combustion
engine. The READY indi-
cator in the multifunc-
tion display is off.The ECO start/stop function has failed. The warning and indicator
lamps in the instrument cluster light up.
XShift the transmission to P.
XSwitch off the ignition and turn it back on.
XStart the engine.
The hybrid drive system is malfunctioning.
XConsult a qualified specialist workshop.
Recuperative Brake System
ProblemPossible causes/consequences and MSolutions
Braking resistance is
reduced and brake pedal
travel is longer than
usual.GRisk of accident
The Recuperative Brake System is malfunctioning.
XObserve the additional display messages in the multifunction dis-
play (Ypage 45).
XObserve the information regarding indicator and warning lamps in
the instrument cluster (Ypage 49) .
Driving25
Driving and parking
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Hybrid drive system
ProblemPossible causes/consequences andMSolutions
The hybrid drive system
has been switched off
automatically.You have been in an accident.
The hybrid drive system remains switched off if:
Rthe internal combustion engine cannot be restarted after a few
seconds.
Rthe red6restraint system warning lamp in the instrument clus-
ter is lit.
XConsult a qualified specialist workshop.
The hybrid drive system
has been switched off
automatically. The multi-
function display also
shows a display mes-
sage.An electrical short circuit has occurred in the hybrid drive system or an
electrical connection has been disconnected.
XObserve the additional display messages in the multifunction dis-
play (see the vehicle Operator's Manual).
XConsult a qualified specialist workshop.
Driving tips
General driving tips
Drive carefully and maintain a safe distance
from the vehicle in front. Avoid frequent and
sudden acceleration as well as abrupt braking.
During partial electric driving, pulling away and
acceleration, the electric motor supports the
internal combustion engine.
During overrun in transmission position Dand
braking, the electric motor will operate as a gen- erator.
Further information on the ECO start/stop func-
tion (
Ypage 23).
You can find further driving tips in the vehicle
Operator's Manual.
Stationary vehicle
If the vehicle is stopped, the combustion engine
is, for the most part, switched off. Automatic
climate control continues to function. The elec-
tromechanically assisted steering gear allows
you to use the power steering without reduced
comfort.
Acceleration
Depending on the operating mode, pulling away
and driving under low load conditions are per-
formed:
Rentirely by electric propulsion
Rin combination with the internal combustion
engine
When accelerating rapidly under increased or
full load, increased boost mode is utilized. The
electric motor supports the combustion engine
by providing additional drive torque.
Overrun mode or braking
There are three possible operating modes when
the hybrid vehicle is decelerating:
Renergy recovery takes place even when the
vehicle is decelerating purely in overrun mode
(
Ypage 20). The electric motor operates as a
generator and stores the recovered energy in
the high-voltage battery
Rwhen the brakes are applied lightly, the vehi-
cle is slowed down further by the electric
motor. This increases the energy recovery
taking place (
Ypage 20). The electric motor
operates as a generator and stores the recov-
ered energy in the high-voltage battery
Rduring heavy braking, the service brake is also
used to slow down the vehicle. The two sys-
tems work together
26Driving tips
Driving and parking
Page 29 of 58

Urban driving
In city traffic, energy is recuperated during fre-
quent deceleration phases.
The vehicle can be driven by the electric motor
alone up to a speed of approximately 80 mph
(130 km/h).
The vehicle is driven by the electric motor alone
only when all conditions for the automatic
engine switch-off are fulfilled.
Further information on the automatic engine
switch-off (
Ypage 23).
Driving on inter-urban roads
The following phases are possible when driving
on inter-urban roads:
Rrapid acceleration (boost mode)
Renergy recuperation
Relectric operation mode
The vehicle can be driven by the electric motor
alone up to a speed of approximately 74 mph
(120 km/ h).
A great deal of recovered energy may be avail-
able, depending on the route profile. This
reduces consumption and emissions.
Highway driving
When driving on a highway, switching off the
combustion engine has a particularly positive
effect on fuel consumption and emissions.
If the driver removes his/her foot from the
accelerator pedal in the Comfortdrive program
and a speed of 80 mph (130 km/h) is not excee-
ded, the combustion engine is automatically
switched off.
Further information on the automatic engine
switch-off (
Ypage 23).
Refueling
Refueling
General information
Observe the important safety notes under
"Refueling" in the vehicle Operator's Manual. Pressure in the fuel tank must be released
before refueling. Otherwise, the fuel filler flap
cannot be opened.
If you unlock/lock the vehicle from the outside,
the fuel filler flap also unlocks/locks.
The position of the fuel filler cap is displayed in
the instrument cluster
8. The arrow next to
the filling pump indicates the side of the vehicle.
Preparing to refuel
XSwitch off the engine.
XRemove the SmartKey from the ignition lock.
or, on vehicles with KEYLESS‑ GO:
XOpen the driver's door.
The vehicle electronics now have status 0.
This is the same as the SmartKey having been
removed.
The driver’s door can be closed again.
Opening the fuel filler flap (PLUG-IN
HYBRID vehicles)
XPull switch ;.
Indicator lamp :flashes and the Please
Wait Depressurizing Tankmessage
appears in the multifunction display.
If the fuel filler cap is unlocked, indicator
lamp :lights up.
The Tank is Depressurized Ready for
Refuelingmessage appears in the multi-
function display.
Please be sure to observe the information on
refueling on the fuel filler flap.
There is a malfunction if:
Rindicator lamp :first flashes and then goes
out
Rthe yellow engine diagnostics warning lamp
lights up
Refueling27
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iFrom a speed of 1 mph (2 km/h), the fuel
filler flap can no longer be opened.
iThe unlocking process for the fuel filler cap
may take up to 15 minutes.
:To open the fuel filler flap
;To insert the fuel filler cap
=Instruction label for fuel type to be refueled
?Tire pressure table
XPress the fuel filler flap in the direction of
arrow :.
The fuel filler flap swings up.
XTurn the fuel filler cap counterclockwise and
remove it.
XInsert the fuel filler cap into the holder on the
inside of the fuel filler flap.
XCompletely insert the filler neck of the fuel
pump nozzle into the tank, hook in place and
refuel.
XOnly fill the tank until the pump nozzle
switches off.
Do not add any more fuel after the pump stops filling for the first time. Otherwise, fuel may
leak out.
Closing the fuel filler flap
XReplace the cap on the filler neck and turn
clockwise until it engages audibly.
XClose the fuel filler flap.
Close the fuel filler flap before locking the vehi-
cle.
If you drive at speeds above 1 mph (2 km/h)
with the fuel filler flap open, the Fuel Filler
Flap Openmessage is shown in the multifunc-
tion display.
If you are driving with the fuel filler cap open, the
8 reserve fuel warning lamp flashes. A mes-
sage appears on the multifunction display.
In addition, the ;Check Engine warning
lamp may light up.
Information on indicator and warning lamps in
the instrument cluster (see the vehicle Opera-
tor's Manual).
Problems with the fuel tank
ProblemPossible causes/consequences and MSolutions
The fuel filler flap cannot
be opened.The fuel filler flap is not unlocked.
XUnlock the vehicle (see the vehicle Operator's Manual).
XDepressurize the fuel tank (Ypage 27).
The SmartKey battery is discharged or nearly discharged.
XUnlock the vehicle using the mechanical key (see the vehicle Oper-
ator's Manual).
The fuel filler flap is unlocked, but the opening mechanism is jammed.
XConsult a qualified specialist workshop.
28Refueling
Driving and parking
Page 31 of 58

Charging the high-voltage battery
Important safety notes
GDANGER
The vehicle's high-voltage electrical system is under high voltage. If you modify components
in the vehicle's high-voltage electrical system
or touch damaged components, you may be
electrocuted. The components in the vehi-
cle's high-voltage electrical system may be
damaged in an accident, although the damage
is not visible. There is a risk of fatal injury.
Following an accident, do not touch any high-
voltage components and never modify the
vehicle's high-voltage electrical system. Have
the vehicle towed away after an accident and
the vehicle's high-voltage electrical system
checked by a qualified specialist workshop.
GWARNING
In the event of a vehicle fire, the internal pres- sure of the high-voltage battery can exceed a
critical value. In this case flammable gas
escapes through a ventilation valve on the
underbody. The gas can ignite. There is a risk
of injury.
Leave the danger zone immediately. Secure
the danger area at a suitable distance, whilst
observing legal requirements.
GDANGER
Connecting the charging cable to the mains
supply via incorrectly installed mains sockets
or by means of adapters, extension cables or
similar could cause a fire or an electric shock.
There is a risk of fatal injury.
To avoid hazardous situations, observe the
following:
ROnly connect the charging cable to mains
sockets:
-which have been properly installed and
-which have been inspected by a qualified
electrician
RFor safety reasons, only use the charging
cables supplied with the vehicle, or charg-
ing cables which have been approved for
use with this vehicle.
RNever use a damaged charging cable.
RDo not use:
-extension cables
-extension reels
-multiple sockets
RNever use socket adapters to connect the
charging cable to the mains socket. The
only exception being if the adapter has
been tested and approved by the manufac-
turer for charging the high-voltage battery
of an electric vehicle.
RObserve the safety notes in the operating
instructions for the socket adapter.
GDANGER
Connecting the charging cable to the vehicle
via an incorrectly installed wallbox or by
means of adapters, extension cables or simi-
lar could cause a fire or an electric shock.
There is a risk of fatal injury.
To avoid hazardous situations, observe the
following:
ROnly connect the charging cable to a wall-
box if:
-the wallbox is properly installed
-the wallbox has been inspected by a
qualified electrician
-the charging cable is not damaged.
RDo not extend the charging cable.
RDo not use an adapter.
RAlways observe the safety notes in the wall-
box's operating instructions.
The vehicle's high voltage electrical system is
under high voltage.
RDo not tamper with the high-voltage compo-
nents or the orange cables of the high-voltage
electrical system.
RDo not touch high-voltage components or the
orange cables of the high-voltage electrical
system when a vehicle has been involved in a
crash.
Charging the high-voltage battery29
Driving and parking
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Page 32 of 58

RNever touch damaged components or the
damaged orange cables of the high-voltage
electrical system.
RDo not remove the covers of the high-voltage
electrical system components that are
marked with a warning sticker.
General notes
Method of operation
The vehicle is equipped with a high-voltage bat-
tery for driving. The high-voltage battery stores
the energy needed to operate the electric motor
and releases it again.
The electric motor uses energy that has been
stored in the high-voltage battery when pulling
away, accelerating and during the journey.
In overrun mode, kinetic energy is converted by
means of energy recuperation into electrical
energy and stored in the high-voltage battery.
Information on overrun mode (
Ypage 24).
The high-voltage battery can be charged as fol-
lows:
Rthrough energy recuperation while the vehicle is in motion
Rthrough the combustion engine while driving
in CHARGE operating mode (Ypage 21)
Rwith the relevant charging cable at an electri-
cal outlet while the vehicle is stationary
Rat a wallbox while the vehicle is stationary
Rat a charging station while the vehicle is sta-
tionary
The high-voltage battery can be charged in a
nominal voltage range from 100 V to 240 V.
You can view the condition of charge of the high-
voltage battery in the multifunction display.
Information about this can be found under
"Energy flow display" (
Ypage 40).
High and low outside temperatures
Low outside temperatures
At very low outside temperatures the maximum
power output of the high-voltage battery may be
reduced. The high-voltage battery is then no
longer able to provide the normal electrical
power output.
High outside temperatures
To prevent damage to the high-voltage battery
due to very high outside temperatures, the max- imum power output of the high-voltage battery
is reduced by the vehicle.
Energy consumption and electrical
range
The maximum electrical range is generally
reduced by:
Rhigh and low outside temperatures
Roperating the climate control system
Rswitching on consumers
The battery's physical characteristics are such
that leaving the vehicle parked for long periods
at low outdoor temperatures without charging it
can lead to:
Ra reduction in battery performance
Rlonger charge times
Notes on battery care
Avoid storing or transporting the vehicle at
excessively high or low temperatures over a long
period.
If you park the vehicle and leave it stationary for
long periods:
Rcheck the condition of charge of the high-
voltage battery more often
Rconnect the vehicle to a power supply
This prevents self-discharge and damage to the
high-voltage battery.
Terms of use
Please note the information on exceptions and
limitations in warranty documentation and in
the Maintenance Booklet.
Handling the charging cable and charg- ing cable controls
Always read the notes on the charging cable on
the inside of the charge socket flap.
Do not leave the charging cable controls
(
Ypage 32) hanging loose from an electrical
outlet. Otherwise, this could result in a poor
contact with the electrical outlet and malfunc-
tions when charging the vehicle.
30Charging the high-voltage battery
Driving and parking