2017 MERCEDES-BENZ C-Class COUPE tow

VehicleHealth Check
With the Vehicl eHealth Check, the Customer
Assistance Center can provid eimprove dsup-
port for problems with your vehicle. During an
existing call, vehicl edataist ransferred to the
Customer Assistance Center.
The custome rservice representative can use
the receive ddatatod ecidew hatk ind of assis-
tance is required .You are then, for example,
guided to the neares tauthorize dMercedes-
Benz Center or arecovery vehicl eiscalled.
If vehicl edatan eeds to be transferred during an
MB Info cal loraRoadsid eAssistance call, thisi s
initiated by the Customer Assistance Center.
The Roadside AssistanceC onnected
mes-
sage appears in the display .Ifthe Vehicl eHealth
Check can be started ,the Request
forVehi‐cle Diagnostics Received Start vehi‐cle diagnostics?message appears in the
display.
XPress the Yesbutton to confirm the message.
XWhenthe VehicleD iagnostics PleaseStart Ignitionmessage appears :turn the
SmartKey to position 2in the ignition lock
(
Ypage 131).
XIf the Please follow the instructionsreceivedbyphoneandmoveyourvehi‐cle to asafep osition.message
appears :pleas efollo wthe instructions
receive dbyphone and move your vehicl etoa
safe position.
The message in the display disappears.
The vehicl eoperating state check begins.
During thisp rocedure, youwills ee the Vehi‐
cle Diagnostics Activemessage.
If yo uselect Cancel
,the Vehicl eHealth
Check is cancele dcompletely.
Whe nthe check is complete, the Sending
vehiclediagnostics data. (Voice con‐nectionmay be interrupted duringdatatransfer)message appears .The vehicle
data can now be sent.
XPress the OKbutton to confirm the message.
The voice connectio nwitht he Customer
Assistance Center is terminated.
The VehicleD iagnostics: Transfer‐
ringData...message appears.
The vehicl edataiss ent to the Customer
Assistance Center.
Depending on what the custome rservice rep-
resentative agree dwithy ou,the voice connec- tio
nisr e-established afte rthe transfer is com-
plete. If necessary,y ouwill be contacted at a
later time by another means, e.g .bye -mail or
phone.
Anothe rfunctio nofthe Vehicl eHealth Check is
the transfer of service data to the Customer
Assistance Center. If aservice is due, the display
shows amessage to thise ffect together with
informatio nabout any specia loffers at your
workshop.
Thi sinformatio ncan also be calle dupunder
"Owners Online "athttp://www.mbusa.co m.
Informatio nonthe data stored in the vehicle
(
Ypage 30).
Informatio nonRoadsid eAssistance
(
Ypage 27).
Downloadin groutes
Downloading routes allows yo utotransfer and
save predefine droutes in the navigatio nsys-
tem.
Ar oute can be prepared and sent by either a
custome rservice representative or under "Own-
ers Online "athttp://www.mbusa.com.
Each route can includ euptofourw aypoints.
Once aroute hasb eenr eceive dbythe naviga-
tio ns ystem ,you will see the External
desti‐nation ICON_POI_Category Name_1 hasbeensaved to "Previous destina‐tions".W ould you liketos tart navi‐gation?message on the multimedia system
display.
The route is saved.
XTo start route guidance: selectYes.
An overview of the route is shown in the dis-
play.
If yo uselect No
,the saved route can be called
up later in the navigatio nmenu.
XSelect Start.
Starting route guidance.
Downloaded and saved routes can be calle dup
again.
Yo uc an find further informatio ninthe separate
multimedia system operating instructions.
Speed alert
Yo uc an define the uppe rspeed limit, which
must not be exceeded by the vehicle.
If thiss electedspeed is exceeded by the vehicle,
am essage will be sent to the Customer Assis-
282Features
Stowag eand featur es

tance Center. The Customer Assistance Center
thenforwards thisi nformation to you.
Yo uc an select the wa yinwhich yo ureceive this
information beforehand .Possibl eoptions
includ etext message ,e-mail or an automated
call.
The data yo ureceive contains the following
information:
Rthe location where the spee dlimit wasexcee-
ded
Rthe tim eatwhich the spee dlimit wase xcee-
ded
Rthe selected spee dlimit which wa sexceeded
Geof encing
Geofencing allows yo utoselect areaswhich the
vehicl eshoul dnot ente rorleave .You will be
informed if the vehicl ecrossest he boundaries
of the selected areas. Yo ucan select the wa yin
which yo ureceive thisi nformation beforehand.
Possibl eoptions includ etext message ,e-mail or
an automated call.
The area can be determine daseitherac ircle or
ap olygon withamaximum of ten corners. You
can specify up to ten area ssimul taneously .Dif-
ferent setting sarepossibl efor each area.
These setting scan be calle dupunder "Owners
Online "athttp://www.mbusa.com.
Alternatively ,you can trigge ranMBInfo calland
inform the custome rservice representative that
yo uw ishtoa ctivate ge ofencing.
Currently inactiv eareas can be activated by text
message.
Triggerin gthe vehicle alarm
With thisf unction, yo ucan trigge rthe vehicle's
panic alar mvia text message .Analarmsounds
and the exterio rlighting flashes. Depending on
the setting ,the panic alar mlasts fiv eort en sec-
onds. Afterwards ,the alar mswitches off.
Garaged ooro pener
General notes
The HomeLink®garage door opene rintegrated
in the rear-view mirrora llowsyou to operate up
to thre edifferent door and gate systems. Use the integrated garage door opene
ronlyo n
garage doors that:
Rhave safety stop and revers efeatures and
Rmee tcurrent U.S. federa lsafety standards
Once programed ,the integrated garage door
opene rinthe rear-view mirrorw illa ssum ethe
functio nofthe garage door system's remote
control. Please also rea dthe operating instruc-
tions for the garage door system.
When programming agarag edooro pener, park
the vehicl eoutside the garage .Donot runt he
engine whil eprogramming.
Certain garage door drives ar eincompatible
with the integrated garage door opener. If you
have difficulty programing the integrated garage
door opener, contact an authorize dMercedes-
Benz Center.
Alternatively ,you can cal lthe following tele-
phone assistance services:
RUSA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
RCanada: Customer Service at
1-800-387-0100
RHomeLink®hotline 1-800-355-3515 (free of
charge)
Mor einformation on HomeLink
®and/or com-
patible products is also availabl eonline at
http://www.homelink.com .
No

te sont he declaratio nofconformity
(
Ypage 28).
USA: FCC ID: CB2HMIHL4
Canada: IC:2 79B-HMIHL4
Important safety notes
GWARNING
When yo uoperate or progra mthe garage door
with the integrated garage door opener, per-
son sint he range of movement of the garage
door can become trapped or struck by the
garage door. There is ariskofi njury.
When using the integrated garage door
opener, always make sure thatn obodyis
withint he range of movement of the garage
door.
GWARNING
Combustion engine semitp oiso nous exhaust
gasess uchasc arbonmonoxide. Inhaling
Features283
Stowag eand featur es
Z

these exhaust gasesleadsto poisoning. There
is ar iskoff atal injury.T herefore neve rleave
the engine running in enclose dspacesw ith-
ou tsufficient ventilation.
Programming
Programming buttons
Pa ya ttentio ntothe "Important safety notes"
(Ypage 283).
Garage door remote control Ais not included
with the integrated garage door opener.
XTurn the SmartKeytop osition2in the ignition
lock (Ypage 131).
XSelect one of buttons ;to? to us etoc on-
trol the garage door drive.
XTo start programmin gmode: press and
hol done of buttons ;to? on the integrated
garage door opener.
The garage door opene risnow in program-
ming mode. After ashort time, indicator
lamp :lights up yellow.
Indicato rlam p: lights up yellow as soo nas
button ;,=or? is stored for the first time.
If the selected button hasa lready been pro-
grammed, indicator lamp :will onl ylight up
yellow after ten second shavee lapsed .
XReleas ebutton ;, =or?.I ndicator
lamp :flashe syellow.
XTo program the remote control: point
garage door remote control Atowards but-
tons ;to? on the rear-view mirrorata dis-
tance of 2to8in(5t o20cm).
XPress and hol dbutton Bon remote control
A unti lindicator lamp :lights up green.
When indicator lamp :lights up green: pro-
gramming is finished. When indicator lamp
:flashe sgreen: pro-
gramming wa ssuccessful. Th enext stepist o
synchronize the rolling cod e(
Ypage 284).
XReleasebutton Bon remote control Afor
the garage door drive system.
If indicator lamp :lights up red :repea tthe
programing procedur efor the corresponding
button on the rear-view mirror. When doing
so, vary the distance between remote control
A and the rear-view mirror.
Th er equired distance between remote con-
trol Aand the integrated garage door opener
depends on the garage door drive system.
Severala ttempts might be necessary.Y ou
shoul dteste very positio nfor at least
25 second sbefor et rying anotherp osition.
Synchronizing the rolling code
Paya ttentio ntothe "Important safety notes"
(Ypage 283).
If the garage door systemu sesar olling code,
yo uw illa lsoh avetos ynchronize the garage
door systemw itht he integrated garage door
opene rinthe rear-view mirror. To do thisy ouwill
nee dtou sethe programming button on the door
drive contro lpan el.T he programming butto n
may be located in differen tplace sd epen ding on
the manufacturer .Itisusually locatedonthe
door drive uni tonthe garage ceiling.
Familiariz eyoursel fwitht he garage door drive
operating instructions, e.g .under "Program-
ming additional remo
te controls",b
efor ec arry-
ing ou tthe following steps.
Your vehicl emustbew ithinr each of the garage
door or gate opene rdrive. Make sure thatn ei-
thery ourv ehicl enor any persons/objects are
present withint he sweepofthe door or gate.
XTurn the SmartKeytop osition2in the ignition
lock (Ypage 131).
XGe toutof the vehicle.
XPress the programming button on the door
drive unit.
Usually ,you now have 30 second stoinitiate
the next step.
XGe tinto the vehicle.
XPress previously programmedb utton ;, =
or ? on the integrated garage door opener
repeatedly and in quick succession unti lthe
door closes.
Th er olling cod esynchronizatio nist henc om-
plete.
284Features
Stowag eand featur es

Notesonp rogrammin gthe remote con-
trol
Canadia nradio frequency laws require a"break"
(o ri nterruption) of the transmission signals
after broadcasting for afew seconds. Therefore,
these signals mayn ot last long enoughfor the
integrated garage door opener. Th esigna lisn ot
recognize dduringp rogramming. Comparable
with Canadia nlaw ,som eU .S. garage door open-
ers also featur ea"break".
Procee dasfollows:
Rif youliveinC anada
Rif yo uhaved ifficultie sprogramming the
garage door opene r(regardles sofwhere you
live) when using the programming steps
XPress and hol done of buttons ;to? on the
integrated garage door opener.
After ashort time, indicator lamp :lights up
yellow.
XReleas ethe button.
Indicato rlam p: flashe syellow.
XPress button Bof garage door remote con-
trol Afor two seconds, thenr elease it for two
seconds.
XPress button Bagai nfor two seconds.
XRepeat thiss equence on button Bof remote
control Aunti lindicator lamp :lights up
green.
When indicator lamp :lights up green: pro-
gramming is finished.
When indicator lamp :flashe sgreen: pro-
gramming wa ssuccessful. Th enext stepi
sto
s

ynchronize the rolling code.
XReleas ebutton Bof remote control Aof the
garage door drive.
If indicator lamp :lights up red :repea tthe
programming proces sfor the corresponding
button on the rear-view mirror. When doing
so, vary the distance between remote control
A and the rear-view mirror.
Th er equired distance between remote con-
trol Aand the integrated garage door opener
depends on the garage door drive system.
Severala ttempts might be necessary.Y ou
shoul dteste very positio nfor at least
25 second sbefor etrying another position.
Problems whe nprogramming
If you are experiencing problems programing
the integrated garage door opener on the rear-
view mirror, take note of the following instruc-
tions:
RCheck the transmitter frequency use dby
garage door drive remote control Aand
whethe ritissupported. The transmitter fre-
quency can usuall ybefound on the back of
the garage door drive remote control.
The integrated garage door opener is com-
patible with devices that have units which
operate in the frequency range of 280 to
433 MHz.
RReplace the batteries in garage door remote
control A.This increases the likelihoo dthat
garage door remote control Awilltransmit a
strong and precis esigna ltot he integrated
garage door opener.
RWhen programming, hold remote control A
at varying distances and angle sfrom the but-
ton which you are programming. Try various
angle satad istance between 2and 12 inches
(5to 30 cm) or at the same angle but at varying
distances.
RIf another remote control is available for the
same garage door drive ,repeatt he same pro-
gramming steps with this remote control.
Before performing these steps, make sure
that new batteries have been installed in
garage door drive remote control A.
RNote that some remote controls only transmit
foralimited amount of time (the indicator
lam pont he remote control goes out). Press
button Bon remote control Aagain before
transmission ends.
RAlign the antenna cabl eofthe garage door
opener unit. This can improve signa lrecep-
tion/transmission.
Opening/closingt he garage door
After it has been programmed, the integrated
garage door opener performs the function of the
garage door system remote control. Please also
read the operating instructions for the garage
door system.
XTurn the SmartKey to position 2in the ignition
lock (Ypag e131).
XPress button ;,=or? which you have
programmed to operate the garage door.
Garage door syste mwithafixed code: indi-
cator lamp :lights up green.
Features285
Stowage and features
Z

Garage door system witharolling code: indi-
cator lamp :flashes green.
The transmitte rwill transmit asignal as long
as th ebutton is pressed. The transmission is
halted after amaximum of te nseconds and
indicator lamp :lightsupy ellow.
XPress button ;,=or? again if necessary.
Clearing th ememory
Makes ure that you clear th ememory of the
integrate dgarag edoor opener before sellingt he
vehicle.
XTurn th eSma rtKey to position 2in th eignition
lock(Ypage 131).
XPress and hold buttons ;and ?.
The indicator lamp initially lightsupy ellow
and then green.
XRelease buttons ;and ?.
The memory of th eintegrate dgarag edoor
opener in th erear-view mirror is cleared.
Floormats
GWARNING
Object sinthedriver'sf ootwell can restrict the
pedal travel or obstruc tadepressedp edal.
The operatin gand road safety of th evehicle is
jeopardized. Thereisar isk of an accident.
Makes ure that all object sinthevehicle are
stowed correctly, and that they canno tenter
th ed river'sf ootwell. Install th efloormats
securely and as specified in order to ensure
sufficient clearance for th epedals.Don otuse
loosef loormats and do no tplace floormats on
to pofo neanother.
XSlid ethe relevan tseat back.
XTo install: place thefloormat in th efootwell.
XPress studs :onto retainers ;.
XTo remove:pull thefloormat off retainers ;.
XRemovethefloormat.
286Features
Stowage and features

Drivingabroad
An extensive Mercedes-Ben zService networ kis
also available in other countries. You can obtain
further information from any authorized
Mercedes-Ben zCenter.
Car e
General notes
HEnvironmental not e
Dispose of empty packagin gand cleanin g
cloths in an environmentally responsible man -
ner.
!Fo rc leanin gyour vehicle, do no tuse any of
th ef ollowing:
Rdry, rough or har dcloths
Rabrasiv ecleanin gagents
Rsolvents
Rcleanin gagents containin gsolvents
Do no tscrub .
Do no ttou ch th esurfaces or protective films
wit hh ardo bjects ,e.g.a ringori cescraper.
You could otherwise scratch or damage th e
surfaces and protective film.
!Do no tparkt he vehicle fo ranextende d
period straight after cleanin git,particularly
after havin gcleaned th ewheels wit hwhee l
cleaner. Wheel cleaners could cause
increase dcorro sion of th ebrake discs and
brake pads/linings. Fo rthisr eason ,you
should drive fo rafewminutes after cleaning.
Brakin gheat sthe brake discs and th ebrake
pads/linings, thus drying them. The vehicle
can then be parked.
Regular car eofyour vehicle is aconditi on for
retainin gthe qualit yint he longterm.
Use car eproducts and cleanin gagents recom -
mended and approved by Mercedes-Benz.
Washing th evehicle an dcleaning th e
paintwor k
Automatic car was h
GWARNING
Brakin gefficiency is reduce dafter washin g
th ev ehicle. There is ariskofana ccident.
Afte rthe vehicle has bee nwashed, brake
carefully whil epayin gattenti on to th etraffic
condition suntil full braking powe risrestored .
!If DISTRONIC PLU SortheHOLD function is
activated, th evehicle brake sautomatically in
certain situations.
To preven tdamage to th evehicle, deactivat e
DISTRONIC PLU Sand th eHOLDf unction in
th ef ollowin goro ther similar situations:
Rwhen towin gthe vehicle
Rin th ecar wash
!Never clean your vehicle in aTouchless
Automatic Car Wash as these use special
cleanin gagents .These cleanin gagents can
damage th epaintwor korplasticparts .
!Mak esuret hat:
Rthes idew indows and th eslidin gsunroof
are full yclosed.
Rth ev entilation/heatin gisswitched of f(th e
OF Fb utto nhas bee npressed).
Rthew indshield wipe rswitch is at position 0.
Rthe3 60°c amera or rea rviewc amera is
switched off.
The vehicle may otherwise be damaged .
!If theSmartKey is within th ereard etection
range of KEYLESS-GO ,the followin gsitua-
tions, fo rexample, could lead to th euninte
n
-
tional opening of th etrunk :
Rusin gac ar wash
Rusingap owerwasher
Mak esuret hatthe SmartKey is at leas t10ft
(3 m) away from th evehicle.
!Mak esuret hatthe automatic transmissio n
is in neutral position Nwhen washin gyour
vehicle in atow-throu gh car wash .The vehicle
may otherwise be damaged .
ROperatingwitht he SmartKey:
Do no tremov ethe SmartKey from th eigni-
tion lock. Do no topent he driver's doo r
292Care
Maintenance an dcare

when theengine is switche doff or at very
low speeds.O therwise, when in transmis-
sion position Dor Rthea utomatic trans-
mission will automatically switch to park
position Pand blockt hewheels.
ROperatin gwith th eStart/Stop button:
Do not open th edriver's door when the
engine is switche doff or at veryl ow
speeds.O therwise, when in transmission
position Dor Rth ea utomatic transmission
will automatically switch to park position P
and blockt hewheels.
Observe th efollowing to makes ure that the
automatic transmission stays in position Nneu-
tral:
Operatin gwith th eSmartKey and th eStart/
Stop button:
XMake sure that th eignitio nisswitche don.
XMake sure that th evehicle is stationary.
XDepress and hold th ebrakep edal.
Operatin gwith th eStart/Stop button only:
XEngage park position P.
XRelease thebrakep edal.
XRemoveS tart/Stop button fromi gnitionlock
(Ypage 131).
XInsert th eSmartKey int othe ignitio nlock.
XSwitch on th eignition.
XDepress and hold th ebrakep edal.
Operatin gwith th eSmartKey and th eStart/
Stop button:
XShif tton eutral N.
XRelease th ebrakep edal.
XRelease th eelectric parking brake, if neces-
sary.
XSwitch off th eignitio nand leave th eSma rtKey
in th eignitio nlock.
You can wash th evehicle in an automatic car
wash fromt heverys tart.
If th evehicle is veryd irty, pre-wash it bef

ore
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off wax
fromt hewindshield and th ewiper blades. This
will prevent smearsa nd reducewiping noises
caused by residue on th ewindshield.
Washing by hand
In some countries, washingbyh and is only
allowed at specially equipped washingb ays.
Observe th elegal requirements in each country.
XDo not use hot water and do not wash the
vehicle in directs unlight.
XUseasofts ponge to clean.
XUse amild cleaning agent, such as acar
shampoo approved by Mercedes-Benz.
XThoroughly hose down th evehicle with agen-
tle jet of water.
XDo not pointt hewater jet directly towards the
air inlet.
XUse plenty of water and rinse out th esponge
frequently.
XRinse th evehicle with clean water and dry
thoroughly with achamois.
XDo not let th ecleaning agentd ry on thepaint-
work.
Carefull yremove all deposits of road salt as
soon as possible when driving in winter.
Power washers
GWARNING
The water jet fromac ircular jet nozzle (dirt
blasters) can cause invisible exterior damage
to th etires or chassis components. Compo-
nents damaged in this way may fail unexpect-
edly. Thereisar isk of an accident.
Do not use power washersw ith circular jet
nozzles to clean th evehicle. Have damaged
tires or chassis component sreplaced imme-
diately.
!Always maintain adistanc eofatl east
11.8 in (30 cm) between th evehicle and the
power washer nozzle. Information about the
correctd istanceisavailable fromt heequip-
mentm anufacturer.
Move th epower washer nozzle aroundw hen
cleaning your vehicle.
Do not aim directly at any of th efollowing:
Rtires
Rdoor gaps, roof gaps, joints, etc.
Relectrical components
Rbattery
Rconnectors
Care293
Maintenance and care
Z

Where willIfind...?
Reflective safety jacket
Removing/stowing the reflective
safety jackets
The reflective safety jackets are located in the
safety jacket compartments in the stowage
compartments.
XTo remove: pullout safety jacket bag :with
the reflective safety jacket by loop ;.
XOpen safety jacket bag:and pul lout the
reflective safety jacket.
XTo stow: fold the reflective safety jacket, roll
it up and stow it in safety jacket bag :.
XSlidesafety jacket bag :along the lower
edge of the armres tinto the safety jacket
compartment. Meanwhile, ensure that
loop ;hangs out wel lwithi nreach.
iRemove anew reflective safety jacket from
its packaging material before sliding it into
the safety jacket compartment. The packag-
ing material may otherwise caus eittoslipo ut
or make removing it difficult.
Observe the lega lrequirements in each country.
Notes on the reflective safety jackets
:Maximum numbe rofwashes
;Maximum wash temperature
=Do not bleach
?Do not iron
ADo not use alaundry dryer
BDo not dry-clean
CThis is aclass2v est
RThe reflective safety jackets meet the require-
ments defined by the lega lstandard only if:
-the correct size is used, and
-the reflective safety jackets are fastened
correctly.
REnsure before use that the reflective safety
jackets are cleana nd intact. The special prop-
erties may otherwise be compromised.
RThe reflective safety jackets should be stored
in their original packaging in adry place away
from sources of heata nd light.
RThe maximumnumbe rofwashes specified is
not the only factor influencing the life spano f
the reflective safety jackets. Theirl ife span
als od epends on use ,care, storage ,etc.
RThe reflective safety jackets should be dis-
posedofa nd replaced with new ones:
-after 15 washes, and/or
-if the reflective strips have become
scratched,and/or
-if the backing material and/or reflective
strips have become soiled and cannot be
cleaned off, and/or
-the fluorescence of areflective safety vest
has fade de.g. due to the effects of sunlight
RDispos eofreflective safety jackets in an envi-
ronmentall yresponsiblem anner. To do so,
contact you rlocalw aste disposal company.
Where will Ifind...?299
Breakdown assistance