2017 MERCEDES-BENZ C-Class COUPE ESP

All important informationonthe emergency is
transmitted, for example:
Rcurrent location of the vehicl e(as determined
by the GP Ssystem)
Rvehicl eide ntificatio nnumber
Rinformatio nonthe severity of the accident
Shortly afte rthe emergency cal lhas been initi-
ated, avoice connectio nisa utomaticall yestab-
lishe dbetween the Customer Assistance Center
and the vehicl eoccupants.
RIf the vehicl eoccupants respond, the
Mercedes-Benz Customer Assistance Center
attempts to get more informatio nonthe
emergency.
RIf ther eisnor esponse from the vehicl eoccu-
pants, an ambulance is immediatelys ent to
the vehicle.
If no voice connectio ncan be established to the
Mercedes-Benz Customer Assistance Center,
the system hasb eenu nabl etoi nitiate an emer-
gency call.
Thi scan occur, for example, if the relevant
mobil ephone network is not available. The indi-
cato rlam pint he SOS button flashe scontinu-
ously.
The CallFailed
message appear sinthe mul-
tifunctio ndisplay and must be confirmed.
In thisc ase, summon assistance by other
means.
Making an emergenc ycall
XTo initiate an emergenc ycallm anually:
press cover :briefl ytoo pen.
XPress and hol dthe SOS button for at leas tone
second ;.
The indicator lamp in SOS button ;flashes
unti lthe emergency cal lisconcluded.
XWait for avoice connectio ntothe Mercedes-
Benz Customer Assistance Center.
XAfter the emergency call, close cover :.
If the mobil ephone network is unavailable,
mbrace will not be able to make the emergency
call. If yo uleave the vehicl eimmediatelya fter
pressing the SOS button, yo uwilln ot know
whethe rmbrace place dthe emergency call. In
thisc ase, always summona ssistance by other
means.
Roadside Assistance button
XTo cal lRoadside Assistance: press Road-
side Assistance button :.
Thi sinitiates acalltot he Mercedes-Benz Cus-
tome rAssistance Center.
The indicator lamp in Roadside Assistance
button :flashe swhile the cal lisactive. The
Connectin gCall
message appear sinthe
multifunctio ndisplay .The audi ooutputi s
muted.
If ac onnectio ncan be made ,the Cal lCon‐
nectedmessage appear sinthe multifunction
display.
If am obilephone network and GP Sreception
ar ea vailable, the system transfer sdatatot he
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicl eide ntificatio nnumber
The multimedia system display indicates thata
cal lisa ctive. During the call, yo ucan change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system ,for example.
Voice outpu tisn ot availabl einthiscase.
Av oice connectio nise stablished between the
Mercedes-Benz Customer Assistance Center
and the vehicl eoccupants.
278Features
Stowag eand featur es

From the remote malfunction diagnosis, the
Mercedes-Benz CustomerAssistance Center
can ascertai nthe nature of the problem
(
Ypage 282).
The Mercedes-Benz CustomerA ssistance Cen-
ter either send saqualified Mercedes-Benz tech-
nicia norm akesarrangements for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center.
You may be charged for services such as repair
wor kand/o rtowing.
You can find more information in the separate
mbrace manual.
The system has not bee nabletoi nitiate aRoad-
sid eA ssistance call, if:
Rthe indicator lamp for Roadsid eAssistance
cal lbutton Fis flashing continuously.
Rno voice connectio ntothe Mercedes-Benz
CustomerA ssistance Center wa sestab-
lished.
Thisc an occur if the relevant mobile phone net-
wor kisn ot available, for example.
The Call Failed
messag eappears in the mul-
tifunction display.
XTo end acall: press the ~button on the
multifunction steering wheel.
or
XPres sthe corresponding multimedia system
button for ending aphone call.
MB Info cal lbutton
XTo cal lMBInfo: press MB Info cal lbutton :.
Thisi nitiates acalltot he Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in MB Info cal lbutton :
flashesw hile the connectio nisbeing made.
The Connecting Call
messag eappears in the multifunction display. The audio output is
muted.
If ac onnectio ncan be made, the Call Con‐
nectedmessageappears in the multifunction
display.
If am obile phone network and GP Sreception
are available, the system transfers data to the
Mercedes-Benz CustomerA ssistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
The multimedia system displa yindicates that a
cal lisa ctive. During the call, yo ucan chang eto
the navigation menu by pressing the NAVI but-
ton on COMAND, for example.
Voice output is not available in this case.
Av oice connectio nisestablishedb etween the
Mercedes-Benz CustomerA ssistance Center
and the vehicle occupants.
You receive information abouto perating your
vehicle, aboutt he nearest authorized
Mercedes-Benz Center and abouto ther prod-
ucts and services from Mercedes-Benz.
You can find further information on the mbrace
system under "Owners Online" at http://
www.mbusa.com.
The system has not bee nabletoi nitiate an MB
Info call, if:
Rthe indicator lamp in MB Info cal lbutton ï
is flashing continuously.
Rno voice connectio ntothe Mercedes-Benz
CustomerA ssistance Center wa sestab-
lished.
Thisc an occur if the relevant mobile phone net-
wor kisn ot available, for example.
The Call Failed
messag eappears in the mul-
tifunction display.
XTo en dacall:press the ~button on the
multifunction steering wheel.
or
XPres sthe corresponding multimedia system
button for ending aphone call.
Cal lpriority
Whe nservice calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency call
can stil lbeinitiated .Inthis case ,anemergency
cal lwillt ake priority and overrid eallother active
calls.
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Stowage and features
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The indicator lamp of the respective button
flashes until the call is ended.
An emergencycall can only be terminated by the
Mercedes-Benz Customer Assistance Center.
All other calls can be ended by pressing:
Rthe ~ button on the multifunction steering
wheel
Rthe corresponding button in the multimedia
system to end the voice call
When acall is initiated, the audio system is
muted.
The mobile phone is no longer connected to the
multimedia system.
However, if you want to use your mobile phone,
do so only when the vehicle is stationary and in
as afe location.
Downloading destinations
Downloading destinations
Downloading destinations gives you access to a
database with over 15 million points of interest
(POIs). These can be downloaded on the navi-
gation system in your vehicle. If you know the
destination, the address can be downloaded.
Alternatively, you can obtain the location of
Points of Interest (POIs)/important destinations
in the vicinity.
Furthermore, you can download routes with up
to four way points.
You are prompted to confirm route guidance to
the address entered.
XSelect Yesby turning 3or sliding 1
the controller and confirm with 7.
The system calculates the route and subse-
quently start sthe route guidance with the
address entered.
If you select No
the address can be stored in
the address book.
The destination download function is available
if:
Rthe vehicle is equipped with anavigation sys-
tem.
Rthe relevant mobile phone network is availa-
ble and data transfer is possible.
Route Assistance
This service is part of the mbrace PLUS Package
and cannot be purchased separately. You can use the route assistance function even
if the vehicle is not equipped with anavigation
system.
Within the framework of this service, you receive
ap rofessional and reliable form of navigation
support without having to leave your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's cur-
rent position and the desired destination. You
will then be guided live through the current route
section.
Search &Send
General notes
To use "Search &Send", your vehicle must be
equipped with mbrace and anavigation system.
Additionally, an mbrace service subscription
must be completed.
"Search &Send" is adestination entr yservice. A
destination address which is found on Google
Maps
®can be transferred via mbrace directly to
your vehicle's navigation system.
Specifying and sending the destination
address
XGo to the website http://maps.google.com
and enter adestination address into the entry
field.
XTo send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address will
be sent to your vehicle.
XWhen the "Send" dialog window appears:
Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field.
XClick "Send".
Information on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up atransmitted destination
address
XTurn the SmartKey to position 2in the ignition
lock (Ypage 131).
The transmitted destination address is loaded
into the vehicle's navigation system.
280Features
Stowage and features

these exhaust gasesleadsto poisoning. There
is ar iskoff atal injury.T herefore neve rleave
the engine running in enclose dspacesw ith-
ou tsufficient ventilation.
Programming
Programming buttons
Pa ya ttentio ntothe "Important safety notes"
(Ypage 283).
Garage door remote control Ais not included
with the integrated garage door opener.
XTurn the SmartKeytop osition2in the ignition
lock (Ypage 131).
XSelect one of buttons ;to? to us etoc on-
trol the garage door drive.
XTo start programmin gmode: press and
hol done of buttons ;to? on the integrated
garage door opener.
The garage door opene risnow in program-
ming mode. After ashort time, indicator
lamp :lights up yellow.
Indicato rlam p: lights up yellow as soo nas
button ;,=or? is stored for the first time.
If the selected button hasa lready been pro-
grammed, indicator lamp :will onl ylight up
yellow after ten second shavee lapsed .
XReleas ebutton ;, =or?.I ndicator
lamp :flashe syellow.
XTo program the remote control: point
garage door remote control Atowards but-
tons ;to? on the rear-view mirrorata dis-
tance of 2to8in(5t o20cm).
XPress and hol dbutton Bon remote control
A unti lindicator lamp :lights up green.
When indicator lamp :lights up green: pro-
gramming is finished. When indicator lamp
:flashe sgreen: pro-
gramming wa ssuccessful. Th enext stepist o
synchronize the rolling cod e(
Ypage 284).
XReleasebutton Bon remote control Afor
the garage door drive system.
If indicator lamp :lights up red :repea tthe
programing procedur efor the corresponding
button on the rear-view mirror. When doing
so, vary the distance between remote control
A and the rear-view mirror.
Th er equired distance between remote con-
trol Aand the integrated garage door opener
depends on the garage door drive system.
Severala ttempts might be necessary.Y ou
shoul dteste very positio nfor at least
25 second sbefor et rying anotherp osition.
Synchronizing the rolling code
Paya ttentio ntothe "Important safety notes"
(Ypage 283).
If the garage door systemu sesar olling code,
yo uw illa lsoh avetos ynchronize the garage
door systemw itht he integrated garage door
opene rinthe rear-view mirror. To do thisy ouwill
nee dtou sethe programming button on the door
drive contro lpan el.T he programming butto n
may be located in differen tplace sd epen ding on
the manufacturer .Itisusually locatedonthe
door drive uni tonthe garage ceiling.
Familiariz eyoursel fwitht he garage door drive
operating instructions, e.g .under "Program-
ming additional remo
te controls",b
efor ec arry-
ing ou tthe following steps.
Your vehicl emustbew ithinr each of the garage
door or gate opene rdrive. Make sure thatn ei-
thery ourv ehicl enor any persons/objects are
present withint he sweepofthe door or gate.
XTurn the SmartKeytop osition2in the ignition
lock (Ypage 131).
XGe toutof the vehicle.
XPress the programming button on the door
drive unit.
Usually ,you now have 30 second stoinitiate
the next step.
XGe tinto the vehicle.
XPress previously programmedb utton ;, =
or ? on the integrated garage door opener
repeatedly and in quick succession unti lthe
door closes.
Th er olling cod esynchronizatio nist henc om-
plete.
284Features
Stowag eand featur es

Notesonp rogrammin gthe remote con-
trol
Canadia nradio frequency laws require a"break"
(o ri nterruption) of the transmission signals
after broadcasting for afew seconds. Therefore,
these signals mayn ot last long enoughfor the
integrated garage door opener. Th esigna lisn ot
recognize dduringp rogramming. Comparable
with Canadia nlaw ,som eU .S. garage door open-
ers also featur ea"break".
Procee dasfollows:
Rif youliveinC anada
Rif yo uhaved ifficultie sprogramming the
garage door opene r(regardles sofwhere you
live) when using the programming steps
XPress and hol done of buttons ;to? on the
integrated garage door opener.
After ashort time, indicator lamp :lights up
yellow.
XReleas ethe button.
Indicato rlam p: flashe syellow.
XPress button Bof garage door remote con-
trol Afor two seconds, thenr elease it for two
seconds.
XPress button Bagai nfor two seconds.
XRepeat thiss equence on button Bof remote
control Aunti lindicator lamp :lights up
green.
When indicator lamp :lights up green: pro-
gramming is finished.
When indicator lamp :flashe sgreen: pro-
gramming wa ssuccessful. Th enext stepi
sto
s

ynchronize the rolling code.
XReleas ebutton Bof remote control Aof the
garage door drive.
If indicator lamp :lights up red :repea tthe
programming proces sfor the corresponding
button on the rear-view mirror. When doing
so, vary the distance between remote control
A and the rear-view mirror.
Th er equired distance between remote con-
trol Aand the integrated garage door opener
depends on the garage door drive system.
Severala ttempts might be necessary.Y ou
shoul dteste very positio nfor at least
25 second sbefor etrying another position.
Problems whe nprogramming
If you are experiencing problems programing
the integrated garage door opener on the rear-
view mirror, take note of the following instruc-
tions:
RCheck the transmitter frequency use dby
garage door drive remote control Aand
whethe ritissupported. The transmitter fre-
quency can usuall ybefound on the back of
the garage door drive remote control.
The integrated garage door opener is com-
patible with devices that have units which
operate in the frequency range of 280 to
433 MHz.
RReplace the batteries in garage door remote
control A.This increases the likelihoo dthat
garage door remote control Awilltransmit a
strong and precis esigna ltot he integrated
garage door opener.
RWhen programming, hold remote control A
at varying distances and angle sfrom the but-
ton which you are programming. Try various
angle satad istance between 2and 12 inches
(5to 30 cm) or at the same angle but at varying
distances.
RIf another remote control is available for the
same garage door drive ,repeatt he same pro-
gramming steps with this remote control.
Before performing these steps, make sure
that new batteries have been installed in
garage door drive remote control A.
RNote that some remote controls only transmit
foralimited amount of time (the indicator
lam pont he remote control goes out). Press
button Bon remote control Aagain before
transmission ends.
RAlign the antenna cabl eofthe garage door
opener unit. This can improve signa lrecep-
tion/transmission.
Opening/closingt he garage door
After it has been programmed, the integrated
garage door opener performs the function of the
garage door system remote control. Please also
read the operating instructions for the garage
door system.
XTurn the SmartKey to position 2in the ignition
lock (Ypag e131).
XPress button ;,=or? which you have
programmed to operate the garage door.
Garage door syste mwithafixed code: indi-
cator lamp :lights up green.
Features285
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Drivingabroad
An extensive Mercedes-Ben zService networ kis
also available in other countries. You can obtain
further information from any authorized
Mercedes-Ben zCenter.
Car e
General notes
HEnvironmental not e
Dispose of empty packagin gand cleanin g
cloths in an environmentally responsible man -
ner.
!Fo rc leanin gyour vehicle, do no tuse any of
th ef ollowing:
Rdry, rough or har dcloths
Rabrasiv ecleanin gagents
Rsolvents
Rcleanin gagents containin gsolvents
Do no tscrub .
Do no ttou ch th esurfaces or protective films
wit hh ardo bjects ,e.g.a ringori cescraper.
You could otherwise scratch or damage th e
surfaces and protective film.
!Do no tparkt he vehicle fo ranextende d
period straight after cleanin git,particularly
after havin gcleaned th ewheels wit hwhee l
cleaner. Wheel cleaners could cause
increase dcorro sion of th ebrake discs and
brake pads/linings. Fo rthisr eason ,you
should drive fo rafewminutes after cleaning.
Brakin gheat sthe brake discs and th ebrake
pads/linings, thus drying them. The vehicle
can then be parked.
Regular car eofyour vehicle is aconditi on for
retainin gthe qualit yint he longterm.
Use car eproducts and cleanin gagents recom -
mended and approved by Mercedes-Benz.
Washing th evehicle an dcleaning th e
paintwor k
Automatic car was h
GWARNING
Brakin gefficiency is reduce dafter washin g
th ev ehicle. There is ariskofana ccident.
Afte rthe vehicle has bee nwashed, brake
carefully whil epayin gattenti on to th etraffic
condition suntil full braking powe risrestored .
!If DISTRONIC PLU SortheHOLD function is
activated, th evehicle brake sautomatically in
certain situations.
To preven tdamage to th evehicle, deactivat e
DISTRONIC PLU Sand th eHOLDf unction in
th ef ollowin goro ther similar situations:
Rwhen towin gthe vehicle
Rin th ecar wash
!Never clean your vehicle in aTouchless
Automatic Car Wash as these use special
cleanin gagents .These cleanin gagents can
damage th epaintwor korplasticparts .
!Mak esuret hat:
Rthes idew indows and th eslidin gsunroof
are full yclosed.
Rth ev entilation/heatin gisswitched of f(th e
OF Fb utto nhas bee npressed).
Rthew indshield wipe rswitch is at position 0.
Rthe3 60°c amera or rea rviewc amera is
switched off.
The vehicle may otherwise be damaged .
!If theSmartKey is within th ereard etection
range of KEYLESS-GO ,the followin gsitua-
tions, fo rexample, could lead to th euninte
n
-
tional opening of th etrunk :
Rusin gac ar wash
Rusingap owerwasher
Mak esuret hatthe SmartKey is at leas t10ft
(3 m) away from th evehicle.
!Mak esuret hatthe automatic transmissio n
is in neutral position Nwhen washin gyour
vehicle in atow-throu gh car wash .The vehicle
may otherwise be damaged .
ROperatingwitht he SmartKey:
Do no tremov ethe SmartKey from th eigni-
tion lock. Do no topent he driver's doo r
292Care
Maintenance an dcare

when theengine is switche doff or at very
low speeds.O therwise, when in transmis-
sion position Dor Rthea utomatic trans-
mission will automatically switch to park
position Pand blockt hewheels.
ROperatin gwith th eStart/Stop button:
Do not open th edriver's door when the
engine is switche doff or at veryl ow
speeds.O therwise, when in transmission
position Dor Rth ea utomatic transmission
will automatically switch to park position P
and blockt hewheels.
Observe th efollowing to makes ure that the
automatic transmission stays in position Nneu-
tral:
Operatin gwith th eSmartKey and th eStart/
Stop button:
XMake sure that th eignitio nisswitche don.
XMake sure that th evehicle is stationary.
XDepress and hold th ebrakep edal.
Operatin gwith th eStart/Stop button only:
XEngage park position P.
XRelease thebrakep edal.
XRemoveS tart/Stop button fromi gnitionlock
(Ypage 131).
XInsert th eSmartKey int othe ignitio nlock.
XSwitch on th eignition.
XDepress and hold th ebrakep edal.
Operatin gwith th eSmartKey and th eStart/
Stop button:
XShif tton eutral N.
XRelease th ebrakep edal.
XRelease th eelectric parking brake, if neces-
sary.
XSwitch off th eignitio nand leave th eSma rtKey
in th eignitio nlock.
You can wash th evehicle in an automatic car
wash fromt heverys tart.
If th evehicle is veryd irty, pre-wash it bef

ore
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off wax
fromt hewindshield and th ewiper blades. This
will prevent smearsa nd reducewiping noises
caused by residue on th ewindshield.
Washing by hand
In some countries, washingbyh and is only
allowed at specially equipped washingb ays.
Observe th elegal requirements in each country.
XDo not use hot water and do not wash the
vehicle in directs unlight.
XUseasofts ponge to clean.
XUse amild cleaning agent, such as acar
shampoo approved by Mercedes-Benz.
XThoroughly hose down th evehicle with agen-
tle jet of water.
XDo not pointt hewater jet directly towards the
air inlet.
XUse plenty of water and rinse out th esponge
frequently.
XRinse th evehicle with clean water and dry
thoroughly with achamois.
XDo not let th ecleaning agentd ry on thepaint-
work.
Carefull yremove all deposits of road salt as
soon as possible when driving in winter.
Power washers
GWARNING
The water jet fromac ircular jet nozzle (dirt
blasters) can cause invisible exterior damage
to th etires or chassis components. Compo-
nents damaged in this way may fail unexpect-
edly. Thereisar isk of an accident.
Do not use power washersw ith circular jet
nozzles to clean th evehicle. Have damaged
tires or chassis component sreplaced imme-
diately.
!Always maintain adistanc eofatl east
11.8 in (30 cm) between th evehicle and the
power washer nozzle. Information about the
correctd istanceisavailable fromt heequip-
mentm anufacturer.
Move th epower washer nozzle aroundw hen
cleaning your vehicle.
Do not aim directly at any of th efollowing:
Rtires
Rdoor gaps, roof gaps, joints, etc.
Relectrical components
Rbattery
Rconnectors
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Impurities combined with the effects of road grit
and corrosive environmental factors may causeflash rust to form on the surface. You can
restore the originals hine of the exhaust pipe by
cleaning it regularly ,especially in winter and
after washing.
XClean the exhaust pipe with acare product
tested and approved by Mercedes-Benz.
Interio rcare
Cleaning the display
!For cleaning, do not use any of the following:
Ralcohol-base dthinner or gasoline
Rabrasive cleaning agents
Rcommercially-availabl ehousehold cleaning
agents
These may damage the display surface. Do
not put pressure on the display surface when cleaning. This could leadtoi rreparabledam-
age to the display.
XBefore cleaning the display, make sure that it
is switched off and has cooled down.
XClean the display surface using acommer-
ciallya vailable microfiber cloth and TFT/LCD
display cleaner.
XDry the display surface using adry microfiber
cloth.
Cleaning the plastic trim
GWARNING
Care products and cleaning agents containing solvents cause surfaces in the cockpit to
become porous. As aresult, plastic parts may
come loose in the event of air bag deploy-
ment. There is arisk of injury.
Do not use any care products and cleaning
agents to clean the cockpit.
!Do not affix the following to plastic surfaces:
Rstickers
Rfilms
Rscented oil bottles or similar items
You can otherwise damage the plastic.
!Do not allow cosmetics, insect repellent or
sunscreen to come into contact with the plas- tic trim. This maintains the high-quality look of
the surfaces.
XWipe the plastic trim with
adamp, lint-free
cloth, e.g. amicrofiber cloth.
XHeavy soiling: use care and cleaning prod-
ucts recommended and approved by
Mercedes-Benz.
The surface may change color temporarily.
Wai tuntil the surface is dry again.
Cleaning the steering whee land gear or
selecto rlever
XThoroughly wipew ithadamp cloth or use
leather care agents that have been recom-
mended and approved by Mercedes-Benz.
Cleaning genuine wood and trim ele-
ments
!Do not use solvent-based cleaning agents
such as tar remover, wheel cleaners, polishes
or waxes. There is otherwise arisk of damag-
ing the surface.
!Do not use chrome polish on trim pieces.
The trim pieces have achrome look but are
mostly made of anodized aluminum and can
lose their shine if chrome polish is used .Use
ad amp, lint-free cloth instead when cleaning
the trim pieces.
If the chrome-plated trim pieces are very
dirty, you can use achrome polish. If you are
unsure as to whether the trim pieces are
chrome-plated or not, consult an authorized
Mercedes-Benz Center.
XWipe the wooden trim and trim pieces with a
damp, lint-free cloth, e.g. amicrofiber cloth.
XTrim elements with piano black finish:
clean with asoft, damp cloth and acommer-
ciallya vailable soap solution.
XHeavy soiling: use care and cleaning prod-
ucts recommended and approved by
Mercedes-Benz.
Cleaning the seat covers
General notes
!Do not use amicrofiber cloth to clean covers
made out of real leather, artificia lleather or
DINAMICA. If used often, these can damage
the cover.
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