
•(19-inch wheel vehicle)
If your aluminium wheels lose lustre,
apply wax which contains no polishing
powder.
▼Plastic Part Maintenance
•When cleaning the plastic lenses of the
lights, do not use petrol, paraffin,
rectified spirit, paint, thinner, highly
acidic detergents, or strongly alkaline
detergents. Otherwise, these chemical
agents can discolour or damage the
surfaces resulting in a significant loss in
functionality. If plastic parts become
inadvertently exposed to any of these
chemical agents, flush with water
immediately.
•If plastic parts s
uch as the bumpers
become inadvertently exposed to
chemical agents or fluids such as petrol,
oil, engine coolant,  or battery fluid, it
could cause discolouration, staining, or
paint peeling. Wipe off any such
chemical agents or fluids using a soft
cloth immediately.
•High water temperature and high water
pressure car washers are available
depending on the type of high pressure
car washer device. If the car washer
nozzle is put too close to the vehicle or
aimed at one area for an extended period
of time, it could defo rm plastic parts or
damage the paint.
•Do not use wax containing compounds
(polish). Otherwise, it could result in
paint damage.
•In addition, do not u se an electrical or
air tool to apply wax. Otherwise, the
frictional heat generated could result in
deformation of plastic parts or paint
damage.
Interior Care
WA R N I N G
Do not spray water into the vehicle cabin:
Spraying water into the vehicle cabin is
dangerous as electrical devices such as the
audio and switches could get wet resulting
in a malfunction or vehicle fire.
NOTE
•Do not wipe the interior using alcohol,
chlorine bleach, or organic solvents
such as thinner, benzene, and petrol.
Otherwise, it may cause discolouration
or stains.
•Rubbing hard with a stiff brush or cloth
may cause damage.
If the vehicle interior becomes soiled by
any of the following, wipe it off
immediately using a soft cloth.
Leaving it uncleaned could cause
discolouration, stains, cracks, or peeling of
the coating, and it will make it hard to
wipe off later.
•Beverage or fragrance
•Grease or oil
•Soiling
Maintenance and Care
Appearance Care
6-66
2017-6-7 7:51:19 Form No. CX-5 8FY4-EE-17E+L_Edition2  

7If Trouble Arises
Helpful information on what to do if a problem arises with the vehicle.
Mazda ERA-GLONASS
(Russia)............................................... 7-2 Mazda ERA-GLONASS.............. 7-2
Indicator Light/Beep Sound....... 7-10
Test Mode................................... 7-11
Parking in an Emergency............... 7-14 Parking in an Emergency............7-14
Roadside Emergency Triangle
Retaining Strap
*......................... 7-14
Flat Tyre........................................... 7-15 Spare Tyre and Tool Storage...... 7-15
Emergency Flat Tyre Repair Kit
*......
.................................................... 7-19
Changing a Flat Tyre (With Spare
Tyre)........................................... 7-26
Battery Runs Out............................ 7-32 Jump-Starting............................. 7-32
Emergency Starting.........................7-35 Starting a Flooded Engine
(SKYACTIV-G 2.0 and SKYACTIV-
G 2.5).......................................... 7-35
Push-Starting.............................. 7-35
Running Out of Fuel (SKYACTIV-D
2.2).............................................. 7-36
Overheating......................................7-37
Overheating................................ 7-37
Emergency Towing.......................... 7-39 Towing Description.................... 7-39
Towing Hooks......... ................... 7-41
Warning/Indicator Lights and
Warning Sounds.............................. 7-43 If a Warning Light Turns On or
Flashes........................................ 7-43
Message Indicated in Multi-
information Display.................... 7-59
Message Indicated on
Display........................................7-61
Warning Sound is Activated....... 7-63
When Liftgate Cannot be
Opened..............................................7-70 When Liftgate Cannot be
Opened........................................7-70
Active Driving Display Does Not
Operate............................................. 7-71 If the Active Driving Display Does
Not Operate................................ 7-71
*Some models.7-1
2017-6-7 7:51:19 Form No. CX-5 8FY4-EE-17E+L_Edition2  

CAUTION
Do not disassemble the Mazda ERA-GLONASS.  Otherwise, it could become damaged and
may not function in an emergency.
 The Mazda ERA-GLONASS has a special built-in battery so that it can operate even if the
power supply from the vehicle is cut such as in an accident.
Heed the following cautions. If the Mazda ER A-GLONASS is not used correctly it may not
operate.
 The built-in battery is not a rechargeable ty pe battery. Do not attempt to recharge the
battery.
 If the built-in battery power is low due to  natural discharge and the system determines
that there is a problem, the Mazda ER A-GLONASS cannot be used. If the system
determines that there is a problem, the indicator light (red) in the Mazda ERA-GLONASS
switch turns on to notify the driver. Have  the vehicle inspected at an Authorised Mazda
Repairer. Refer to Indicator light/Beep sound on page 7-10.
NOTE
•The Mazda ERA-GLONASS can be used when the ignition is switched ON.
•There are two ways the Mazda ERA-GLONASS  makes calls; automatically or manually.
•The Mazda ERA-GLONASS may not operate in the following cases: If the Mazda
ERA-GLONASS does not operate, make a call from another telephone such as the nearest
available public telephone.
•The vehicle is outside of a mobile phone network area
•The vehicle is in a weak radio wave transmission environment (such as inside tunnels,
underground parking areas, shadow of buildings, and mountain areas)
•The vehicle does not receive an impact of a certain level or more even if an accident has
occurred.
•An extremely serious collision occurs resulting in damage to the Mazda
ERA-GLONASS.
•The position information cannot be obtained when signals cannot be received from the
GPS and GLONASS satellites, however, voice calls are possible.
•When a voice call is made by the Mazda ERA-GLONASS, the audio system is muted so
that it does not interfere with the call.
•It may take some time for  the call centre to respond after the Mazda ERA-GLONASS first
starts operating.
•If you are unable to respond to an operator's questions after the voice call begins, the
operator may proceed with emergency  procedures at their own discretion.
•Even if it is difficult for you to hear the operator's voice, your voice may be heard by the
call centre. Continue explaining your circumstances.
If Trouble Arises
Mazda ERA-GLONASS (Russia)
7-5
2017-6-7 7:51:19 Form No. CX-5 8FY4-EE-17E+L_Edition2  

•If the Mazda ERA-GLONASS operates while you are making a call with your mobile
phone using Bluetooth
® Hands-Free, the call may be interrupted.
•It may not be possible to receive a call using the Bluetooth® Hands-Free normally while
the Mazda ERA-GLONASS is operating.
•A voice call with an operator may not be possible if the speaker or microphone is broken.
If the speaker or microphone is broken, always have the vehicle inspected at an
Authorised Mazda Repairer.
•The Mazda ERA-GLONASS may not operate normally outside of the following
temperature range: If the Mazda ERA-GLONASS does not operate normally, make a call
from another telephone such as the nearest available public telephone.
Operation temperature range: -40 °C (-40 °F) to 85 °C (185 °F)
•There may be a difference between the position information sent to the call centre and the
actual position of the vehicle where the call was made. Indicate landmarks around the
position of the vehicle where the call is being made to the operator during the voice call.
Automatic emergency calls
If the vehicle receives an impact of a certain level or more in  a collision, vehicle information
is automatically sen t to the call centre.
When the transmission of the vehicle information is completed o r about 20 seconds have
elapsed since the transmission began, the voice call with the c all centre starts.
CAUTION
If an automatic call is made, the built-in battery power may be depleted and emergency calls
may not be possible in the event that an emergency occurs again. After an automatic
emergency call has been made, have the built-in battery replaced by an Authorised Mazda
Repairer.
NOTE
•Automatic emergency calls cannot be cancelled by the user.
•The call centre will end an emergency call. The user cannot end the emergency call.
•If the vehicle receives an impact of a certain  level or more in a collision, an automatic
call is made even if the air bags do not deploy.
1. If the vehicle receives an impact of a certain level or more  in a collision, the Mazda
ERA-GLONASS begins operating automatically.
If Trouble Arises
Mazda ERA-GLONASS (Russia)
7-6
2017-6-7 7:51:19 Form No. CX-5 8FY4-EE-17E+L_Edition2  

Indicator Light/Beep Sound
The indicator light turns on/flashes and beep sounds are activa ted to notify the driver of the
system operation status or if the re is a problem with the system.
StatusIndicator light
Beep sound
status On/flashing conditions
Green Red Flash interval
Diagnosis Turns on Turns on ― ―When the ignition is switched
ON, it turns on and then turns
off after a few seconds.
NOTE
A manual emergency call is not
possible during diagnosis.
Normal Turns off Turns off ― ―The system is operating normal-
ly.
Malfunction Turns off Turns on ― 3 beeps
(Slow intermit-
tent sound)
•A system malfunction is de-
tected.
•The remaining power of the
built-in battery is low.
CAUTION
If the indicator light (red) re‐
mains on constantly, the system
will not operate normally. Have
the vehicle inspected at an Au‐
thorised Mazda Repairer as soon
as possible.
Call being made with call centre Flashes Turns off Slow
(0.5 second in- tervals) The beep does
not sound, but the ringbacktone can be heard. An emergency call is being
made by the Mazda ERA-GLO-
NASS.
Vehicle infor-
mation is being transmitted Flashes Turns off Somewhat
quick
(0.3 second in-
tervals) Continuous in-
termittent sound Vehicle information is being
transmitted to the call centre.
Start of voice call Turns on Turns off ―
1 beep
During a voice call with the call
centre.
During voice
call Turns on Turns off ―
―
Connection fail- ure Flashes Turns on Quick
(0.15 second in- tervals) 3 beeps
(Fast intermit- tent sound) When an emergency call fails to
connect.
If Trouble Arises
Mazda ERA-GLONASS (Russia)
7-10
2017-6-7 7:51:19 Form No. CX-5 8FY4-EE-17E+L_Edition2  

Jump-Starting
Jump-starting is dangerous if done incorrectly. So follow the procedure carefully. If you feel
unsure about jump-starting, we strongly recommend that you have  a competent service
technician do the work.
WA R N I N G
 Follow These Precautions Carefully:
To ensure safe and correct handling of the ba ttery, read the following precautions carefully
before using the battery or inspecting it.
 Do not allow the positive () terminal to contact any other metal object that could
cause sparks:
Flames and sparks near open battery cells a re dangerous. Hydrogen gas, produced during
normal battery operation, could ignite and cause the battery to explode. An exploding battery
can cause serious burns and injuries. When wor king near a battery, do not allow metal tools
to contact the positive (
) or negative () terminal of the battery.
 Keep all flames, including cigarettes, and sparks away from open battery cells:
Flames and sparks near open battery cells a re dangerous. Hydrogen gas, produced during
normal battery operation, could ignite and cause the battery to explode. An exploding battery
can cause serious burns and injuries.
Do not jump-start a frozen battery or one with a low fluid level:
Jump-starting a frozen battery or one with a low fluid level is dangerous. It may rupture or
explode, causing serious injury.
Connect the negative lead to a good ground point away from the battery:
Connecting the end of the second jumper lead to the negative (
) terminal of the discharged
battery is dangerous.
A spark could cause the gas around the  battery to explode and injure someone.
Route the jumper leads away from parts that will be moving:
Connecting a jumper lead near or to moving parts (cooling fans, belts) is dangerous. The lead
could get caught when the engine starts and cause serious injury.
If Trouble Arises
Battery Runs Out
7-32
2017-6-7 7:51:19 Form No. CX-5 8FY4-EE-17E+L_Edition2  

CAUTION
Use only a 12 V booster system. You can damage a 12 V starter, ignition system, and other
electrical parts beyond repair with  a 24 V power supply (two 12 V batteries in series or a 24 V
motor generator set).
Booster batteryDischarged battery
Jumper leads
Connect leads in numerical order 
and disconnect in reverse order.
1. Remove the battery cover.
 
2. Make sure the booster battery is 12 Vand that its negative terminal is
grounded.
3. If the booster battery is in another vehicle, do not allow both vehicles to
touch. Turn off the engine of the
vehicle with the booster battery and all
unnecessary electrical loads in both
vehicles.
4. Connect the jumper leads in the exact
sequence as in the illustration.
•Connect one end of a lead to the
positive terminal on the discharged
battery (1).
•Attach the other end to the positive
terminal on the booster battery (2).
•Connect one end of the other lead to
the negative terminal of the booster
battery (3).
•Connect the other  end to the ground
point indicated in the illustration
away from the discharged battery
(4).
5. Start the engine of the booster vehicle and run it a few min utes. Then start the
engine of the other vehicle.
If Trouble Arises
Battery Runs Out
7-33
2017-6-7 7:51:19 Form No. CX-5 8FY4-EE-17E+L_Edition2  

6.(With i-ELOOP system)
“i-ELOOP charging” is displayed in
the multi-display of the instrument
cluster after the engine is started. The
message is no longer displayed when
the engine is running and the charging
is completed. The vehicle may be
driven after the message is no longer
displayed.
 
NOTE
If the vehicle is driven while the
message is displayed, a beep sound is
heard.
If you turn the steering wheel while the
message is displayed, it will feel
heavier than normal, but this does not
indicate an abnormality. The steering
operation will return to normal after
the message is no longer displayed. Do
not remove the jumper leads while the
message is displayed.
7. When finished, carefully disconnect the leads in the reverse order described
in the illustration.
8. If the battery cover has been removed,
install it in the reverse order of
removal.
NOTE
•Verify that the covers are securely
installed.
If Trouble Arises
Battery Runs Out
7-34
2017-6-7 7:51:19 Form No. CX-5 8FY4-EE-17E+L_Edition2