2017 LINCOLN MKZ HYBRID maintenance

Introduction
About This Manual............................................7
Symbols Glossary
..............................................7
Data Recording
..................................................9
California Proposition 65
...............................12
Perchlorate........................................................12
Lincoln Automotive Financial Services
.........................................................12
Replacement Parts Recommendation........13
Special Notices
.................................................13
Mobile Communications Equipment
...........14
Export Unique Options...................................14
Environment
Protecting the Environment
..........................15
Child Safety
General Information........................................16
Installing Child Restraints
..............................18
Booster Seats
...................................................27
Child Restraint Positioning
...........................30
Child Safety Locks...........................................31 Seatbelts
Principle of Operation
....................................33
Fastening the Seatbelts
................................34
Seatbelt Height Adjustment
.........................37
Seatbelt Warning Lamp and Indicator Chime............................................................38
Seatbelt Reminder..........................................39
Child Restraint and Seatbelt Maintenance................................................40
Seatbelt Extension...........................................41
Personal Safety System ™
Personal Safety System ™
..............................42
Supplementary Restraints System
Principle of Operation....................................43
Driver and Passenger Airbags....................44
Front Passenger Sensing System
..............46
Side Airbags
.....................................................48
Driver and Passenger Knee Airbags.........49
Safety Canopy™
...............................................50
Crash Sensors and Airbag Indicator...........51 Airbag Disposal...............................................52
Keys and Remote Controls
General Information on Radio
Frequencies.................................................53
Remote Control
...............................................54
Replacing a Lost Key or Remote Control..........................................................58
MyKey™
Principle of Operation...................................59
Creating a MyKey...........................................60
Clearing All MyKeys........................................61
Checking MyKey System Status..................61
Using MyKey With Remote Start Systems.........................................................62
MyKey Troubleshooting
................................62
Locks
Locking and Unlocking.................................64
Keyless Entry
....................................................70
Interior Luggage Compartment Release
..........................................................72
1
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Table of Contents

Pre-Collision Assist......................................244
Drive Control..................................................247
Load Carrying
Load Limit.......................................................249
Towing
Towing a Trailer
.............................................254
Towing the Vehicle on Four Wheels
.......254
Driving Hints
Breaking-In....................................................256
Economical Driving
......................................256
Driving Through Water
...............................256
Floor Mats
.......................................................257
Roadside Emergencies
Roadside Assistance
...................................259
Hazard Warning Flashers...........................260
Fuel Shutoff...................................................260
Jump Starting the Vehicle...........................261
Collision, Damage or Fire Event...............264
Post-Crash Alert System............................265 Transporting the Vehicle............................266
Towing Points................................................267
Customer Assistance
Getting the Services You Need
................268
In California (U.S. Only)...............................269
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)........................270
Utilizing the Mediation/Arbitration Program (Canada Only)
............................................271
Getting Assistance Outside the U.S. and Canada........................................................272
Ordering Additional Owner's Literature....................................................273
Reporting Safety Defects (U.S. Only)
.......274
Reporting Safety Defects (Canada Only)............................................................274
Fuses
Fuse Specification Chart............................276
Changing a Fuse..........................................293
Maintenance
General Information....................................296 Opening and Closing the Hood...............296
Under Hood Overview................................297
Engine Oil Dipstick......................................299
Engine Oil Check.........................................299
Oil Change Indicator Reset.......................300
Engine Coolant Check................................300
Automatic Transmission Fluid Check......305
Brake Fluid Check.......................................305
Washer Fluid Check....................................306
Fuel Filter.......................................................306
Changing the 12V Battery..........................306
Checking the Wiper Blades.......................308
Changing the Wiper Blades
......................308
Adjusting the Headlamps
..........................309
Changing a Bulb
............................................310
Bulb Specification Chart
..............................310
Changing the Engine Air Filter...................313
Vehicle Care
General Information
......................................314
Cleaning Products.........................................314
Cleaning the Exterior
....................................315
Waxing..............................................................316
4
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Table of Contents

Cleaning the Engine.....................................316
Cleaning the Windows and Wiper Blades..........................................................317
Cleaning the Interior.....................................317
Cleaning the Instrument Panel and Instrument Cluster Lens
..........................319
Cleaning Leather Seats..............................320
Repairing Minor Paint Damage
.................320
Cleaning the Alloy Wheels.........................321
Vehicle Storage
.............................................321
Wheels and Tires
Tire Sealant and Inflator Kit.......................324
Tire Care..........................................................331
Using Summer Tires....................................345
Using Snow Chains
......................................346
Tire Pressure Monitoring System
.............347
Technical Specifications.............................352
Capacities and Specifications
Engine Specifications
..................................354
Motorcraft Parts
............................................355
Vehicle Identification Number..................356 Vehicle Certification Label
.........................356
Transmission Code Designation
...............357
Capacities and Specifications...................358
Audio System
General Information.....................................363
Audio Unit - Vehicles With: Premium AM/ FM/CD.........................................................364
Media Hub......................................................366
SYNC™ 3
General Information
.....................................367
Home Screen
................................................384
Using Voice Recognition............................385
Entertainment................................................396
Climate............................................................409
Phone
...............................................................413
Navigation.......................................................421
Electric Vehicle Information
........................431
Apps
.................................................................438
Settings...........................................................442
SYNC™ 3 Troubleshooting
..........................458 Accessories
Accessories....................................................475
Lincoln Protect
Lincoln Protect...............................................477
Scheduled Maintenance
General Maintenance Information...........479
Normal Scheduled Maintenance..............484
Special Operating Conditions Scheduled
Maintenance.............................................486
Scheduled Maintenance Record..............489
Appendices
End User License Agreement..................509
Type Approvals
.............................................528
5
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Table of Contents

P.O. Box 542000
Omaha, NE 68154-8000
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts whenever
your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that conform
to the specifications detailed in this Owner’
s
Manual. Genuine Ford and Motorcraft parts
meet or exceed these specifications. Collision Repairs
We hope that you never experience a
collision, but accidents do happen. Genuine
Ford replacement collision parts meet our
stringent requirements for fit, finish, structural
integrity, corrosion protection and dent
resistance. During vehicle development we
validate that these parts deliver the intended
level of protection as a whole system. A
great way to know for sure you are getting
this level of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Lincoln Warranty. Damage
caused to your vehicle as a result of the
failure of non-Ford parts may not be covered
by the Lincoln Warranty. For additional
information, refer to the terms and conditions
of the Lincoln Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is covered
and what is not covered by your vehicle
’s
New Vehicle Limited Warranty, refer to the
Warranty Manual that is provided to you
along with your Owner’ s Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls. WARNINGS
Failure to follow the specific warnings
and instructions could result in
personal injury. See Supplementary
Restraints System (page 43). Front seat mounted rear-facing child
or infant seats should
NEVER be
placed in front of an active passenger airbag. 13
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Introduction

Deactivating and Activating the Belt-Minder
Feature
WARNING
While the system allows you to
deactivate it, this system is designed
to improve your chances of being safely
belted and surviving an accident. We
recommend you leave the system activated
for yourself and others who may use the
vehicle. Note:
The driver and front passenger
warnings switch on and off independently.
When you perform this procedure for one
seating position, do not buckle the other
position as this will terminate the process.
Read Steps 1 - 4 thoroughly before
proceeding with the programming
procedure.
Before following the procedure, make sure
that:
• The parking brake is set.
• The transmission is in park (P) or neutral
(N). •
The ignition is off.
• The driver and front passenger safety
belts are unbuckled.
1. Switch the ignition on. Do not start the vehicle.
2. Wait until the safety belt warning light turns off (about one minute). After Step
2, wait an additional 5 seconds before
proceeding with Step 3. Once you start
Step 3, you must complete the procedure
within 30 seconds.
3. For the seating position you are switching
off, buckle then unbuckle the safety belt
three times at a moderate speed, ending
in the unbuckled state. After Step 3, the
safety belt warning light turns on.
4. While the safety belt warning light is on, buckle and then unbuckle the safety belt.
After Step 4, the safety belt warning light
flashes for confirmation.
• This will switch the feature off for that
seating position if it is currently on.
• This will switch the feature on for that
seating position if it is currently off. CHILD RESTRAINT AND SEATBELT
MAINTENANCE
Inspect the vehicle safety belts and child
safety seat systems periodically to make sure
they work properly and are not damaged.
Inspect the vehicle and child seat safety belts
to make sure there are no nicks, tears or
cuts. Replace if necessary. All vehicle safety
belt assemblies, including retractors, buckles,
front safety belt buckle assemblies, buckle
support assemblies (slide bar-if equipped),
shoulder belt height adjusters (if equipped),
shoulder belt guide on seat back (if
equipped), rear inflatable safety belts (if
equipped), child safety seat LATCH and
tether anchors, and attaching hardware,
should be inspected after a crash. Read the
child restraint manufacturer's instructions for
additional inspection and maintenance
information specific to the child restraint.
40
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Seatbelts

While the system is designed to help reduce
serious injuries, contact with a deploying
airbag may also cause abrasions or swelling.
Temporary hearing loss is also a possibility
as a result of the noise associated with a
deploying airbag. Because airbags must
inflate rapidly and with considerable force,
there is the risk of death or serious injuries
such as fractures, facial and eye injuries or
internal injuries, particularly to occupants
who are not properly restrained or are
otherwise out of position at the time of airbag
deployment. Thus, it is extremely important
that occupants be properly restrained as far
away from the airbag module as possible
while maintaining vehicle control.
Routine maintenance of the airbags is not
required.
DRIVER AND PASSENGER
AIRBAGS WARNINGS
Never place your arm or any objects
over an airbag module. Placing your
arm over a deploying airbag can result in
serious arm fractures or other injuries.
Objects placed on or over the airbag inflation
area may cause those objects to be
propelled by the airbag into your face and
torso causing serious injury. Airbags can kill or injure a child in a
child seat. Never place a rear-facing
child seat in front of an active airbag. If you
must use a forward-facing child seat in the
front seat, move the seat upon which the
child seat is installed all the way back. The driver and front passenger airbags will
deploy during significant frontal and near
frontal crashes.
The driver and passenger front airbag system
consists of:
•
Driver and passenger airbag modules.
• Front passenger sensing system. · Crash sensors and monitoring
system with readiness indicator.
See Crash Sensors and Airbag
Indicator (page 51).
44
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Supplementary Restraints SystemE151127

Children 12 years old and under should
always be properly restrained in the rear
seats. The Safety Canopy will not interfere
with children restrained using a properly
installed child or booster seat because it is
designed to inflate downward from the
headliner above the doors along the side
window opening.
The design and development of the Safety
Canopy included recommended testing
procedures that were developed by a group
of automotive safety experts known as the
Side Airbag Technical Working Group. These
recommended testing procedures help
reduce the risk of injuries related to the
deployment of side airbags (including the
Safety Canopy).
CRASH SENSORS AND AIRBAG
INDICATOR WARNING
Modifying or adding equipment to the
front end of the vehicle (including
frame, bumper, front end body structure and
tow hooks) may affect the performance of
the airbag system, increasing the risk of
injury. Do not modify the front end of the
vehicle. Your vehicle has a collection of crash and
occupant sensors which provide information
to the restraints control module. The
restraints control module deploys (activates)
the front seatbelt system, the adaptive
collapsible steering column, driver airbag,
passenger airbag, knee airbag(s), seat
mounted side airbags, Safety Canopy and
optional rear inflatable seatbelts. Based on
the type of crash, the restraints control
module will deploy the appropriate safety
devices.The restraints control module also monitors
the readiness of the above safety devices
plus the crash and occupant sensors. The
readiness of the safety system is indicated
by a warning indicator light in the instrument
cluster or a backup tone (if equipped).
Routine maintenance of the airbag is not
required.
A difficulty with the system is indicated by
one or more of the following:
The readiness light will not
illuminate immediately after the
ignition is turned on.
• The readiness light will either flash or
stay lit.
• A series of five beeps will be heard (If
equipped). The tone pattern will repeat
periodically until the problem, the light
or both are repaired.
If any of these things happen, even
intermittently, have the supplemental
restraint system serviced at an authorized
dealer immediately. Unless serviced, the
system may not function properly in the
event of a crash.
51
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Supplementary Restraints System

Note:
If your vehicle detects certain faults,
it will not allow you to operate the
accelerator pedal. If this happens, press the
brake pedal and release it. This will activate
limp home vehicle operation. In limp home
vehicle operation, your vehicle will
accelerate in a controlled manner up to a
maximum speed of 35 mph (56 km/h) on a
flat surface. If you apply the brake pedal or
move the transmission to neutral (N) you can
override your vehicle ’s acceleration.
Ready to Drive Lights when you switch on your
vehicle and it is ready to drive. A
corresponding message may
display stating ready to drive. Service Engine Soon If the service engine soon indicator
light stays illuminated after the
engine is started, it indicates that
the On Board Diagnostics system (OBD) has
detected a malfunction of the vehicle
emissions control system. Refer to On board
diagnostics (OBD) in the Fuel and Refueling
chapter for more information about servicing
your vehicle. See Emission Control System
(page 184).
If the light is blinking, the engine is misfiring.
This could damage your catalytic converter.
Drive in a moderate fashion (avoid heavy
acceleration and deceleration) and have your
vehicle serviced immediately.
Note: If your engine is misfiring, excessive
exhaust temperatures could damage the
catalytic converter or other vehicle
components.
The service engine soon indicator lights
when the you first switch on your vehicle,
prior to engine start, to check the bulb and
to indicate whether the vehicle is ready for
inspection maintenance testing. Normally, the service engine soon light will
stay on until the engine cranks, then turn
itself off if no malfunctions are present.
However, if after 15 seconds the service
engine soon light blinks eight times, it means
that the vehicle is not ready for inspection
maintenance testing. See Emission Control
System
(page 184).
Stability Control Flashes when the system is active.
If it stays lit or does not light when
you switch on the ignition, this
indicates a malfunction. During a malfunction
the system will switch off. Have an authorized
dealer check the system immediately.
See
Using Stability Control (page 204).
Stability Control Off Lights when you switch the system
off. It will go out when you switch
the system back on or when you
switch off the ignition.
See Using Stability
Control (page 204).
106
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Instrument ClusterE144692 E138639 E130458