Pre-Collision Assist......................................244
Drive Control..................................................247
Load Carrying
Load Limit.......................................................249
Towing
Towing a Trailer
.............................................254
Towing the Vehicle on Four Wheels
.......254
Driving Hints
Breaking-In....................................................256
Economical Driving
......................................256
Driving Through Water
...............................256
Floor Mats
.......................................................257
Roadside Emergencies
Roadside Assistance
...................................259
Hazard Warning Flashers...........................260
Fuel Shutoff...................................................260
Jump Starting the Vehicle...........................261
Collision, Damage or Fire Event...............264
Post-Crash Alert System............................265 Transporting the Vehicle............................266
Towing Points................................................267
Customer Assistance
Getting the Services You Need
................268
In California (U.S. Only)...............................269
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)........................270
Utilizing the Mediation/Arbitration Program (Canada Only)
............................................271
Getting Assistance Outside the U.S. and Canada........................................................272
Ordering Additional Owner's Literature....................................................273
Reporting Safety Defects (U.S. Only)
.......274
Reporting Safety Defects (Canada Only)............................................................274
Fuses
Fuse Specification Chart............................276
Changing a Fuse..........................................293
Maintenance
General Information....................................296 Opening and Closing the Hood...............296
Under Hood Overview................................297
Engine Oil Dipstick......................................299
Engine Oil Check.........................................299
Oil Change Indicator Reset.......................300
Engine Coolant Check................................300
Automatic Transmission Fluid Check......305
Brake Fluid Check.......................................305
Washer Fluid Check....................................306
Fuel Filter.......................................................306
Changing the 12V Battery..........................306
Checking the Wiper Blades.......................308
Changing the Wiper Blades
......................308
Adjusting the Headlamps
..........................309
Changing a Bulb
............................................310
Bulb Specification Chart
..............................310
Changing the Engine Air Filter...................313
Vehicle Care
General Information
......................................314
Cleaning Products.........................................314
Cleaning the Exterior
....................................315
Waxing..............................................................316
4
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Table of Contents
Air conditioning system
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum based
Brake system
Cabin air filter
Check fuel cap Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature
Engine oil Explosive gas
Fan warning
Fasten seatbelt
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard warning flashers
Heated rear window
8
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing IntroductionE162384 E71340
Settings
Hold OK to Initialize
Neutral Tow
Set to XXX % - Hold
OK to Reset
Oil Life Reset
Enable or Disable Switch
Power Decklid
Auto or Last Settings
Heater – A/C
Climate Control
Remote Start
Auto Heated or Off
Steering Wheel
Auto or Off
Front Defrost
Auto or Off
Rear Defrost
Auto or Off
Driver Seat
Auto or Off
Passenger Seat
5, 10 or 15 minutes
Duration
On or Off
Quiet Start
Enable or Disable
System
On or Off
Switch Inhibit
Select number of years
Tire Mobility Kit
On or Off
Remote Open
Windows
On or Off
Remote Close
115
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Information Displays
Only use oils certified for gasoline engines
by the American Petroleum Institute (API).
An oil with this trademark symbol conforms
to the current engine and emission system
protection standards and fuel economy
requirements of the International Lubricants
Specification Advisory Committee (ILSAC).
1. Remove the filler cap.
2. Add engine oil that meets the Ford
specifications. See Capacities and
Specifications (page 354).
3. Replace the filler cap. Turn it until you feel a strong resistance.
OIL CHANGE INDICATOR RESET
Use the information display controls on the
steering wheel to reset the oil change
indicator. From the main menu scroll to: Action and description
Message
Press the right arrow button,
then from this menu scroll to
the following message.
Settings
Press the right arrow button,
then from this menu scroll to
the following message.
Vehicle
Press the right arrow button,
then from this menu scroll to
the following message.
Oil Life
Press and hold the OK button
until the instrument cluster
displays the following
message.
Hold OK to
Reset
Reset Successful
When the oil change indicator
resets the instrument cluster
displays 100%.
Remaining Life
{00}% Action and description
Message
If the instrument cluster
displays one of the following
messages, repeat the
process.
Not Reset
Reset Cancelled
ENGINE COOLANT CHECK WARNINGS
Do not add engine coolant when the
engine is hot. Steam and scalding
liquids released from a hot cooling system
can burn you badly. Also, spilling coolant on
hot engine parts can burn you. Do not put engine coolant in the
windshield washer fluid container. If
sprayed on the windshield, engine coolant
could make it difficult to see through the
windshield.
300
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Maintenance
•
Cover interior trim to prevent fading.
• Keep all rubber parts free from oil and
solvents.
Engine
• Change the engine oil and filter prior to
storage because used engine oil contains
contaminates which may cause engine
damage.
• Start the engine every 15 days for a
minimum of 15 minutes. Run at fast idle
with the climate controls set to defrost
until the engine reaches normal
operating temperature.
• With your foot on the brake, shift through
all the gears while the engine is running.
• We recommend that you change the
engine oil before you use your vehicle
again.
Fuel system
• Fill the fuel tank with high-quality fuel
until the first automatic shutoff of the fuel
pump nozzle. Cooling system
•
Protect against freezing temperatures.
• When removing your vehicle from
storage, check coolant fluid level.
Confirm that there are no cooling system
leaks and that fluid is at the
recommended level.
Battery
• Check and recharge as necessary. Keep
connections clean.
• If storing your vehicle for more than 30
days without recharging the battery, we
recommend that you disconnect the
battery cables to maintain battery charge
for quick starting.
Note: It is necessary to reset memory
features if battery cables are disconnected.
Brakes
• Make sure the brakes and parking brake
release fully.
Tires
• Maintain recommended air pressure. Miscellaneous
•
Make sure all linkages, cables, levers and
pins under your vehicle are covered with
grease to prevent rust.
• Move vehicles at least 25 ft (7.5 m) every
15 days to lubricate working parts and
prevent corrosion.
Removing Vehicle From Storage
When your vehicle is ready to come out of
storage, do the following:
• Wash your vehicle to remove any dirt or
grease film build-up on window surfaces.
• Check windshield wipers for any
deterioration.
• Check under the hood for any foreign
material that may have collected during
storage such as mice or squirrel nests.
• Check the exhaust for any foreign
material that may have collected during
storage.
• Check tire pressures and set tire inflation
per the Tire Label.
322
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Vehicle Care
Your vehicle is equipped with an information
display, which indicates the proper oil
change interval. This interval may be up to
one year or 10000 miles (16000 kilometers).
When ENGINE OIL CHANGE DUE or OIL
CHANGE REQUIRED appears in the
information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 miles (800
kilometers) of the
ENGINE OIL CHANGE
DUE or OIL CHANGE REQUIRED message
appearing. Make sure you reset the oil
monitoring system after each oil change.
See
Engine Oil Check (page 299).
If your information display resets
prematurely, becomes inoperative or the
vehicle battery becomes discharged or
disconnected, the oil monitoring system
resets to 100% oil life. You should change
your engine oil one year or 10000 miles
(16000 kilometers) from the previous oil
change. Never exceed one year or 10000
miles (16000 kilometers) between oil change
intervals. Your vehicle is very sophisticated and built
with multiple, complex, performance systems.
Every manufacturer develops these systems
using different specifications and
performance features. That is why it is
important to rely upon your dealership to
properly diagnose and repair your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts and
component systems based upon engineering
testing. Ford Motor Company relies upon this
testing to determine the most appropriate
mileage for replacement of oils and fluids to
protect your vehicle at the lowest overall cost
to you and recommends against
maintenance schedules that deviate from
the scheduled maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or Ford-authorized
re-manufactured replacement parts
engineered for your vehicle.
Additives and Chemicals
This owner's manual and the Ford Workshop
Manual list the recommended additives and
chemicals for your vehicle. We do not
recommend using chemicals or additives not
approved by us as part of your vehicle
’s
normal maintenance. Please consult your
warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a normal
operating characteristic and, by itself, does
not necessarily indicate a concern or that the
fluid needs to be changed. However, a
qualified expert, such as the factory-trained
technicians at your dealership, should
inspect discolored fluids that also show signs
of overheating or foreign material
contamination immediately.
480
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance
NORMAL SCHEDULED MAINTENANCE
Normal scheduled maintenance
1, 2
Change engine oil and filter. 3
Every 12 months or 10000
miles (16000 km). The oil
monitoring system displays
a message in the informa-
tion display. Rotate tires, inspect tire wear and measure tread depth.
Inspect automatic transmission fluid level. Consult dealer for requireme\
nts.
Inspect brake pads, rotors, hoses and parking brake.
Inspect engine cooling system and motor/electronics cooling system stren\
gth and hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10000 miles (16000 kilometers) between service interv\
als.
2 Perform multi-point inspection (recommended).
3 Reset the oil monitoring system after engine oil and filter changes. See Engine Oil Check (page 299).
484
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance
MyKey Troubleshooting................................62
MyKey™..............................................................59 Principle of Operation.........................................59
N
Navigation.......................................................421 cityseeker.............................................................430
Destination Mode...............................................422
Map Mode.............................................................421
Navigation Map Updates..................................430
Navigation Menu.................................................427
SiriusXM Traffic and Travel Link......................430
Waypoints.............................................................429
Normal Scheduled Maintenance..............484
O
Oil Change Indicator Reset.......................300
Oil Check See: Engine Oil Check......................................299
Opening and Closing the Hood...............296
Ordering Additional Owner's Literature......................................................273
Obtaining a French Owner’ s Manual.............273
Overhead Console
.......................................162 P
Parking Aids
..................................................205
Principle of Operation.......................................205
Passive Anti-Theft System............................74 SecuriLock..............................................................74
PATS See: Passive Anti-Theft System.........................74
Perchlorate........................................................12
Personal Safety System ™
..............................42
How Does the Personal Safety System
Work?...................................................................42
Phone
...............................................................413
During a Phone Call............................................418
Making Calls..........................................................417
Pairing Your Cell Phone for the First
Time....................................................................413
Phone Menu..........................................................414
Receiving Calls.....................................................418
Smartphone Connectivity................................420
Text Messaging....................................................419
Post-Crash Alert System............................265 Spinout Detection..............................................265
Power Door Locks See: Locking and Unlocking..............................
64
Power Seats
....................................................145
Four-Way Power Lumbar...................................147 Multi-Contour Front Seats With Active Motion
........................................................................\
.....147
Power Lumbar......................................................147
Power Windows..............................................92 Accessory Delay...................................................93
Bounce-Back ..........................................................92
One-Touch Down..................................................92
One-Touch Up.......................................................92
Window Lock..........................................................93
Pre-Collision Assist......................................244 Using the Pre-Collision Assist System..........245
Protecting the Environment
..........................15
R
Rear Parking Aid...........................................206 Obstacle Distance Indicator............................
206
Rear Seat Armrest.........................................154 Armrest pass-through........................................154
Rear Seats
.......................................................150
Rear View Camera........................................217
Using the Rear View Camera System............218
Rear View Camera See: Rear View Camera.....................................217
Refueling.........................................................180 Fuel Filler Door Manual Override Lever........182
System Warnings.................................................182
539
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index