2017 INFINITI QX30 audio

CUSTOMER ASSISTANCE
For assistance or inquiries about Infiniti InTouch, or to order updated map data for the navigation system (if equipped), it is recommended you contact
an INFINITI retailer.
TROUBLESHOOTING GUIDE
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SYSTEM UNIT
Liquid crystal display
SymptomPossible causePossible solution
The screen is too dark. The cabin temperature is too low. Wait until the cabin temperature becomes moderate.
Screen brightness is set to the maximum darkness. Adjust the brightness setting of the screen. Screen settingsearlier in this section
The screen is too bright. Screen brightness is set to the maximum brightness. Adjust the brightness setting of the screen.
Screen settingsearlier in this section
A small black spot or a small bright spot appears on the screen. This is a phenomenon typical to liquid crystal
displays. This is not a malfunction.
A dot or stripe pattern appears on the screen. Electromagnetic waves that are generated from neon billboards, high voltage electric power cables, hamradios or other radio devices equipped to other vehicles may adversely affect the screen. This is not a malfunction.
Image lag appears on the screen. Phenomenon typical of liquid crystal displays. This is not a malfunction.
Image motion displayed on the screen is slow. The cabin temperature is below 32
oF(0oC). Wait until the in-cabin temperature rises to above 32oF(0oC).
When looking at the screen from an angle, the screen lightens or darkens. This is a phenomenon typical to liquid crystal
displays. Adjust the brightness setting of the screen.
Screen settings earlier in this section
The screen turns blue or an error message is displayed on the display. The SD card is not inserted into the slot correctly. If the SD card containing map data is accidentally
removed, after re-inserting the SD card containing
map data into the slot, place the ignition switch in the OFF position and then back in the ON position again.
A system malfunction has occurred. It is recommended you contact an INFINITI retailer
for inspection.
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AUDIO SYSTEM
HD Radio Technology
Sound:
SymptomPossible cause Possible solution
Delay in digital audio on HD Radio broadcasts. The radio acquires an analog station first and blends to a digital signal.This is not a malfunction.
Audio skip, stutter or echo. The radio station has not properly aligned the digital
and analog audio. Verify correct operation on another station. Report
any station with poor performance.
Volume changing up/down. The radio station has not properly aligned digital and
analog audio level. Verify correct operation on another station and check
www.hdradio.com for stations in the area. Report any station with poor performance.
Sound fading in and out. The transition between analog and digital is taking
place (blending). Verify transition performance on several stations in
the area. Report any station with poor performance.
Excessive blending (Transition between analog and digital). The receiver is located near the edge of the digital
coverage area. Refer to www.hdradio.com to verify stations in your
coverage area.
Digital audio not better than analog audio. Audio processing on the digital audio at a station can potentially decrease the digital audio sound quality. Verify correct operation on another station. Report
any station with poor performance.
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Functional:
SymptomPossible cause Possible solution
Keep losing my local stations. The digital coverage is slightly less than the analog
signal coverage. Verify correct operation on another station. This is
expected behavior.
Shadowing (urban/terrain) can cause reduced digital coverage. Verify correct operation on another station.
Some data fields are blank. Text information is sent at the broadcaster’s discre-
tion. Verify correct operation on another station. Report
station issues.
Text information is truncated / appears to be more available. The display is limited to a fixed number of characters
and more data is being sent than can be shown. This is intended behavior. Refer to the Owner’s
Manual for ability to access addition.
AM reception changes at night. AM stations are required by the government (FCC) to
lower their power at night. This is not a malfunction.
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Compact Disc (CD) player
SymptomPossible cause Possible solution
Music cannot be played back. The disc is inserted upside down.Insert a CD with the label side facing up.
Moisture has accumulated inside the unit. Wait until the moisture evaporates. (approximately 1 hour)
The cabin temperature is too high. Wait until the cabin temperature becomes moderate.
The disc is scratched or dirty. Wipe off any dirt from the disc.
Scratched discs cannot be recovered. Replace the disc.
Depending on the condition in which they are stored, discs may become unreadable due to deterioration(for example, keeping the discs in the passenger compartment, etc.). Replace the disc with a deterioration-free disc. Do not
use a deteriorated disc. The label surface of the discmay crack or chip, and the layer of the label surface may eventually peel off.
Compressed audio files cannot be played back. If both music CD files (CD-DA data) and compressed audio files (MP3 data, etc.) are mixed on one disc, thecompressed audio files cannot be played back. Prepare a disc that contains compressed audio files
only.
The files are not named using characters that are compliant with the specifications. Use the character codes and the number of
characters that are compliant with the specifications for folder names and file names. In addition, always use “.MP3”, “.WMA”, “.mp3” or “.wma” file extensions.
It takes a long time before the music starts playing. The disc contains a large amount of data. Some time may be required to check the files. It is recommended that unnecessary folders or any filesother than compressed audio files should not be recorded on a disc.
The sound quality is poor. The disc is dirty.Wipe off any dirt from the disc.
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SymptomPossible cause Possible solution
No sounds are played although the CD play time is displayed. The system is playing the first track of a mix mode
disc. (Mix mode is a format in which data except
music is recorded on the first track and music data is recorded on one other than the first track in a session.) Play music data in other tracks.
Music cuts off or skips. The combination of writing software and hardware
might not match; or the writing speed, writing depth,
writing width, etc. might not match the specifications. Create a disc using different writing speed settings,
etc.
The system skips the selected track and moves to the next track. A non-MP3/WMA file has been given an extension of
“.MP3”, “.WMA”, “.mp3” or “.wma”. Prepare MP3/WMA files.
Some of the file cannot be played due to copyright protection. Prepare playable files.
The tracks do not play back in the desired order. The folder locations on the disc are changed by the writing software while the files are written on thedisc. Check the settings of the writing software and create
a new disc.
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iPod player
SymptomPossible cause Possible solution
The system does not recognize an iPod. The connector cable is not correctly connected or the iPod does not correctly operate.Connect the connector cable again. If the system
does not recognize the iPod after performing the procedure above, reset the iPod.
The iPod that is to be connected is not compatible with the system. Check the iPod model and firmware versions
available for the system.
The USB extension cable is not correctly connected. Do not use a USB extension cable.
The cable is rapidly connected to or disconnected from the USB connector. Slowly connect or disconnect the USB cable.
An iPod cannot be operated. The iPod is connected to the in-vehicle audio system
while headsets, etc. are connected to the iPod. Remove all equipment from the iPod after
disconnecting the iPod from the system, and then connect it to the system again.
The iPod is not operating normally. Disconnect and re-connect the iPod to the in-vehicle
audio system.
The system plays back an album/track that includes particular album art. Disconnect the iPod from the in-vehicle audio system
and then reset the iPod. Disable the album art and then re-connect the iPod to the system.
An iPod does not respond. There are too many tracks in a category. Decrease the number of tracks in a category (less
than 3,000 tracks).
The shuffle function is turned on. Turn off the shuffle function if many tracks are stored
on the iPod.
Music cannot be played back. The connector is not connected to the iPod. Firmly connect the connector until it clicks.
Music stops playing. The sound cuts off due to vibration resulting from the
iPod being in an unstable location. Place the iPod in a stable location where it does not
roll over.
The sound is distorted. The EQ (equalizer) function of the iPod is turned on. Turn off the EQ (equalizer) function.
The iPod battery requires more time than usual to charge. Charging the iPod battery may take longer while the
iPod is playing. If the iPod requires charging, it is recommended to
stop playback
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SymptomPossible cause Possible solution
An iPod cannot be charged while connected to the system. The cable connected to the iPod may be deteriorated
(cable disconnection, etc.). Check the cable.
The connected iPod cannot be operated with the in-vehicle system. -
The operation of an iPod must be performed using the
in-vehicle audio system after the iPod is connected to
the system.
The sound skips. Surrounding circumstances (noise, etc.) may cause the
audio to skip. This does not indicate a malfunction.
The USB extension cable is not correctly connected. Do not use a USB extension cable.
USB memory
Symptom Possible cause Possible solution
The system does not recognize a USB device. A USB extension cable is used.Do not use a USB extension cable.
A USB hub is used. Do not use a USB hub.
Connection or disconnection operation of the USB device was too abrupt. Connect or disconnect the USB device slowly.
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