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AppLink issues
Possible solution(s)Possible cause(s)Issue
Unplug the USB cable fromthe phone, wait a moment,and plug the USB cableback in to the phone. After afew seconds, the app shouldappear in SYNC 3's MobileApps Menu. If not, "ForceClose" the application andrestart it.
You may need to reset theUSB connection to SYNC 3.
My iPhone is connected, myapp is running, I restartedthe app but I still cannot findit on SYNC 3.
Increase the Bluetoothvolume of the device byusing the device's volumecontrol buttons which aremost often found on theside of the device.
The Bluetooth volume onthe phone may be low.
I have an Android phone. Ifound and started my mediaapp on SYNC 3, but there isno sound or the sound isvery low.
Force close or uninstall theapps you do not want SYNC3 to find. If the app has a"Ford SYNC" setting, disablethat setting in the app'ssettings menu on the phone.
Some Android devices havea limited number ofBluetooth ports that appscan use to connect. If youhave more AppLink apps onyour phone than the numberof available Bluetooth ports,you will not see all of yourapps listed in the SYNC 3mobile apps menu.
I can only see some of theAppLink apps running on myphone listed in the SYNC 3Mobile Apps Menu.
Voice command issues
Possible solutionPossible causeIssue
Review the cell phone voice commandsand the media voice commands at thebeginning of their respective sections.You may be using thewrong voice commands.SYNC 3 doesnot understandwhat I amsaying.
Refer to the audio display during an activevoice session to find a list of voicecommands there.
Wait for the system to prompt you beforeyou state your command.You may be speaking toosoon or at the wrongtime.
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Taurus (CPH) Canada/United States of America, enUSA, First Printing
SYNC™ 3

General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in asingle module for text display, voice controland voice prompts. The country where youbought your vehicle dictates the fourlanguages based on the most popularlanguages spoken. If the selected languageis not available, SYNC 3 remains in thecurrent active language.
SYNC 3 does not supportthe currently selectedlanguage for the instru-ment cluster and inform-ation and entertainmentdisplay.
The languageselected for theinstrumentcluster andinformation andentertainmentdisplay does notmatch theSYNC 3SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").
language(phone, USB,Bluetoothaudio, voicecontrol andvoice prompts).
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC3 feature is lost. This reset is intended to restore functionality and will not erase anyinformation previously stored in the system (such as paired devices, phonebook, callhistory, text messages, or user settings). To perform a System Reset, press and holdthe Seek Up (>>|) button while pressing and holding the Radio Power button. Afterapproximately 5 seconds the screen will go black. Allow 1-2 minutes for the systemreset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3troubleshooting please call or visit the FordWebsite.
Ford Support
United States: 1-800-392-3673Customer Relation-ship CenterCanada: 1-800-565-3673
owner.ford.comWebsitewww.syncmyride.cawww.syncmaroute.ca
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Taurus (CPH) Canada/United States of America, enUSA, First Printing
SYNC™ 3

Climate............................................................399Climate Control............................................109Climate Controlled Seats..........................128Cooled Seats........................................................128Heated Seats........................................................128Collision Warning System..........................197PRINCIPLE OF OPERATION............................197Coolant CheckSee: Engine Coolant Check............................243Crash Sensors and Airbag Indicator.......44Creating a MyKey............................................52Programming/Changing ConfigurableSettings...............................................................52Cross Traffic Alert.........................................193False Alerts...........................................................196Switching the System Off and On...............196System Errors.......................................................196System Lights, Messages and AudibleAlerts..................................................................195System Limitations............................................195Using the System...............................................193Cruise Control.................................................68Principle of Operation.......................................178Type 1........................................................................68Type 2.......................................................................68Cruise controlSee: Using Cruise Control................................178Customer Assistance..................................219
D
Data Recording..................................................9Event Data Recording..........................................10Service Data Recording........................................9Daytime Running Lamps.............................74Direction Indicators........................................76Doors and Locks..............................................57Driver Alert......................................................186PRINCIPLE OF OPERATION...........................186USING DRIVER ALERT.....................................186Driver and Passenger Airbags...................39Children and Airbags..........................................39Proper Driver and Front Passenger SeatingAdjustment........................................................39Driving Aids.....................................................186Driving Hints.....................................................211Driving Through Water................................212
DRLSee: Daytime Running Lamps.........................74
E
Economical Driving.......................................211Emission Control System..........................150On-Board Diagnostics (OBD-II).....................151Readiness for Inspection and Maintenance(I/M) Testing.....................................................151End User License Agreement.................465VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ................................465Engine Block Heater.....................................141Using the Engine Block Heater......................142Engine Coolant Check................................243Adding Coolant..................................................244Coolant Change.................................................245Engine Coolant TemperatureManagement..................................................246Fail-Safe Cooling...............................................245Recycled Coolant...............................................245Severe Climates.................................................245Engine ImmobilizerSee: Passive Anti-Theft System.....................64Engine Oil Check...........................................241Adding Engine Oil...............................................242Engine Oil Dipstick - 2.0LEcoBoost™..................................................241Engine Oil Dipstick - 3.5L Duratec/3.5LEcoboost™..................................................241Engine Specifications - 2.0LEcoBoost™.................................................297Drivebelt Routing...............................................297Engine Specifications - 3.5LDuratec..........................................................297Drivebelt Routing...............................................298Engine Specifications - 3.5LEcoboost™.................................................298Drivebelt Routing...............................................298Entertainment..............................................389AM/FM Radio......................................................390Apps.......................................................................398Bluetooth Stereo or USB.................................397CD (If equipped)................................................396HD Radio™ Information (IfAvailable)........................................................393
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Taurus (CPH) Canada/United States of America, enUSA, First Printing
Index

Vehicles Sold in the United States: GettingRoadside Assistance....................................214Vehicles Sold in the United States: UsingRoadside Assistance....................................214Roadside Emergencies...............................214Running-InSee: Breaking-In...................................................211Running Out of Fuel....................................146Adding Fuel From a Portable FuelContainer..........................................................146Filling a Portable Fuel Container..................146
S
Safety Canopy™............................................43Safety Precautions.......................................143Satellite Radio...............................................322Satellite Radio Electronic Serial Number(ESN).................................................................323Satellite Radio Reception Factors...............323SIRIUS® Satellite Radio Service..................323Troubleshooting.................................................324Scheduled Maintenance Record...........455Scheduled Maintenance...........................447Seatbelt Extension........................................36Seatbelt Height Adjustment......................33Seatbelt Reminder........................................34Belt-Minder™........................................................34Seatbelts...........................................................30Principle of Operation........................................30Seatbelt Warning Lamp and IndicatorChime...............................................................33Conditions of operation.....................................33Seats..................................................................119Security..............................................................64Settings............................................................418911 Assist...............................................................423Ambient Lighting...............................................428Bluetooth..............................................................420Clock.......................................................................419Display...................................................................429General...................................................................427Media Player.........................................................419Mobile Apps.........................................................426Navigation............................................................424Phone.....................................................................420Radio......................................................................423Sound.....................................................................418
Valet Mode...........................................................430Vehicle...................................................................428Voice Control......................................................430Wi-Fi.......................................................................428Side Airbags.....................................................42Sitting in the Correct Position...................119Snow ChainsSee: Using Snow Chains.................................286Special Notices................................................12New Vehicle Limited Warranty.........................12On Board Diagnostics Data LinkConnector............................................................13Special Instructions..............................................12Special Operating Conditions ScheduledMaintenance..............................................453Exceptions............................................................454Speed ControlSee: Cruise Control.............................................178Stability Control............................................167Principle of Operation.......................................167Starter SwitchSee: Ignition Switch............................................137Starting a Gasoline Engine.......................138Automatic Engine Shutdown........................140Failure to Start.....................................................140Guarding Against Exhaust Fumes.................141Important Ventilating Information................141Stopping the Engine When Your Vehicle isMoving.................................................................141Stopping the Engine When Your Vehicle isStationary.........................................................140Vehicles with an Ignition Key..........................138Vehicles with Keyless Start.............................139Starting and Stopping the Engine..........137General Information...........................................137Steering............................................................196Electric Power Steering....................................196Steering Wheel...............................................66Storage Compartments.............................136SunroofSee: Moonroof.......................................................82Sun Shades.......................................................81Sun Visors..........................................................81Illuminated Vanity Mirror....................................81Supplementary Restraints System.........38Principle of Operation........................................38Symbols Glossary.............................................7
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Taurus (CPH) Canada/United States of America, enUSA, First Printing
Index