Action and DescriptionMessage
Press OK to select. You only need to pressthe OK button once. SYNC will be unre-sponsive for 2-4 minutes while it isrebooting. Wait 2-4 minutes beforeattempting to execute a SYNC command
CONFIRM REBOOT?
Install applications you have downloaded.INSTALL APPPress the OK button and scroll to select. Press the OK button toconfirm.
Access the Auto Version number as well as the FDN number.SYSTEM INFOPress the OK button to select.
Exit the current menu.RETURN
SYNC™ APPLICATIONS AND
SERVICES (If Equipped)
In order for the following features to work,your cell phone must be compatible withSYNC. To check your phone'scompatibility, visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
•911 Assist: Can alert 911 in the event ofan emergency.
911 Assist (If Equipped)
WARNINGS
Unless the 911 Assist setting is set onbefore a crash, the system will notdial for help which could delayresponse time, potentially increasing therisk of serious injury or death after a crash.
WARNINGS
Do not wait for 911 Assist to make anemergency call if you can do ityourself. Dial emergency servicesimmediately to avoid delayed responsetime which could increase the risk ofserious injury or death after a crash. If youdo not hear 911 Assist within five secondsof the crash, the system or phone may bedamaged or non-functional.
Always place your phone in a securelocation in your vehicle so it does notbecome a projectile or get damagedin a crash. Failure to do so may causeserious injury to someone or damage thephone which could prevent 911 Assist fromworking properly.
Note:The SYNC 911 Assist feature must beset on before the incident.
Note:Before setting this feature on, makesure that you read the 911 Assist PrivacyNotice later in this section for importantinformation.
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Note:If any user turns 911 Assist on or off,that setting applies for all paired phones. If911 Assist is turned off, either a voicemessage plays or a display message (oricon) comes on (or both) when your vehicleis started after a previously paired phoneconnects.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
If a crash deploys an airbag (excludingknee airbags and rear inflatable safetybelts [if equipped]) or activates the fuelpump shut-off, your SYNC-equippedvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth-enabled phone. Youcan learn more about the 911 Assistfeature, visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
See Supplementary Restraints System(page 38). Important information aboutairbag deployment is in this chapter.
See Roadside Emergencies (page 214).Important information about the fuel pumpshut-off is in this chapter.
Switching 911 Assist On or Off
Press the phone button to enter the phone menu and scroll to:
Action and DescriptionMessage
Press the OK button to confirm and enter the 911 Assist menu.911 Assist
Press the OK button when the desired option appears in theradio display.On
Off
Off selections include:
Action and DescriptionMessage
Provides a display and voice reminder at phone connectionat vehicle start.Off with reminder:
Provides a display reminder only without a voice reminder atphone connection.Off without reminder:
To make sure that 911 Assist workscorrectly:
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth-enabled and compatiblecell phone to SYNC.
•A connected Bluetooth-enabled phonemust have the ability to make andmaintain an outgoing call at the timeof the incident.
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•A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
In the Event of a Crash
Not all crashes will deploy an airbag oractivate the fuel pump shut-off (thetriggers for 911 Assist). If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCwill search for and try to connect to apreviously paired cell phone; SYNC willthen attempt to call the emergencyservices.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
911 Assist Privacy Notice
When you turn on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot turn the feature on.
SYNC™ APPLINK™
SYNC Mobile Apps
Note:You must pair and connect yoursmartphone to SYNC to access AppLink.
Note:iPhone users need to connect thephone to the USB port in order to start theapplication.
Note:The AppLink feature is not availableif your vehicle is equipped with the MyFordTouch system.
Note:Depending on your display type, youcan access AppLink from the media menu,the phone menu, or by using voicecommands. Once an app is running throughAppLink, you can control main features ofthe app through voice commands andsteering wheel controls.
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To Access Using the Phone Menu
Press the phone button to access theSYNC phone menu on-screen. You canthen scroll to:
Menu item
Press OK to access a listof available applications.Mobile Apps
Scroll through the list ofavailable applications andpress OK to select aparticular app. Once anapp is running throughSYNC, you can access anapp’s menu by pressing theMENU button to firstaccess the SYNC menu.
Scroll until the app name followed by"Menu", is displayed (such as, sticherMenu), then press OK. From here, you canaccess an application's features, such asThumbs up and Thumbs down.
For more information, please visit:
Website
www.SYNCMyRide.com
To Access Using the Media Menu
Press the AUX button on the centerconsole.
Press the Menu button to the SYNC menu and scroll to:
Action and descriptionMenu item
Press the OK button.SYNC-Media
Press the OK button and scroll through the list of availableapplications and select your desired app.Mobile Apps
Scroll until the app name followed by"Menu", is displayed (such as, StitcherMenu), then press OK. From here, you canaccess an application's features, such asThumbs up and Thumbs down.
For more information, please visit:
Website
www.SYNCMyRide.com
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Press the voice button and when prompted say:
Action and DescriptionVoice command
The system reads the metadata tags of the playing track,and if the metadata tags are populated, the system will tellyou what track is playing.
Whats This? | WhatsPlaying?
You can say any of the voice commands that appear within open and close brackets thatare separated by |. For example, where; (what's | what is) appears you say; what's orwhat is.
You must say any of the voice commands that appear outside of open and close brackets.For example, where text shows: (what's | what is) playing, you must say; "what's playing"or "what is playing".
Media Voice Commands
Press the voice button and whenprompted say any of the following:
Voice command
USB [1]
You can then say any of the following
[Phone] Connections | [Media] Connec-tions | [Bluetooth] Connections
Pause
Play
Play All
1,2Play Artist ___
1,2Play Album ___
1,2Play Genre ___
3[Play] Next Folder
[Play] Next Track | [Play] Next Song
1,2Play Playlist ___
3[Play] Previous Folder
Voice command
[Play] Previous Track | [Play] PreviousSong
1,2[Play] Next Track | [Play] Next Song
Repeat [On]
Repeat Off
Shuffle [On]
Shuffle Off
1,2Search Album ___
1,2Search Artist ___
1,2The system searches allthe data from yourindexed music and, ifavailable, begins to playthe chosen type of music.You can only play genresof music which are presentin the GENRE metadatatags that you have on yourdigital media player.
SearchGenre ___
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Voice command
1,2The system searches for aspecific artist/track/albumfrom the music indexedthrough the USB port.
SearchTrack ___| SearchSong ___
1,2This allows you to makeyour previous commandmore specific. By using thiscommand you can filterthough a previous selec-tion, such as an artist toplay only specific album.
Refinealbum ___
The system compiles aplaylist and then plays similarmusic to what is currentlyplaying from the USB portusing indexed metadatainformation.
SimilarMusic
Autoplay Off
Turn autoplay on to listen tomusic processed duringindexing. Turn autoplay off toallow the indexing process tofinish before the system playsany of your music.
Autoplay[on]
1 ___ is a dynamic listing, meaning that itcould be the name of anything, such as agroup, artist or song. For example youcould say "Play artist The Beatles".2 This voice command is not available untilindexing is complete.3 This voice command is only available infolder mode.
Bluetooth Audio Command Guide
Press the voice button and say:
Voice command
Bluetooth Audio
You can then say any of the following:
[Phone] Connections | [Media] Connec-tions | [Bluetooth] Connections
Pause
Play
[Play] Next Track | [Play] Next Song
[Play] Previous Track | [Play] PreviousSong
Media Menu Features
The media menu allows you to select yourmedia source, how to play your music, forexample by artist, genre, shuffle or repeat,and to add, connect or delete devices.
Press the AUX button, then the Menubutton to enter the Media Menu.
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You can then scroll to:
Action and DescriptionMessage
Play your music by artist, album, genre,playlists, tracks, similar music or to simply,play all. You can also choose to ExploreUSB to view the supported digital musicfiles on your playing device.
PLAY MENU
See Play Menu later in this section for moreinformation.
Select one of the following:
Press the OK button to access musicplugged into your USB port. You can alsoplug in devices to charge them (if supportedby your device). Once connected, the
system indexes any readable media files.1
SYNC USBSELECT SRC
Press the OK button. This is a phone-dependent feature that allows you tostream music playing on your Bluetooth-enabled phone. If supported by your device,you can press seek to play the previous ornext track.
SYNC BT
Press the OK button to select and playmusic from your portable music player over
your vehicle's speakers.2
SYNC LINE IN
(If Equipped)
Choose to shuffle or repeat your music and select your Auto-play settings. Once you turn these selections on, they remainon until you turn them off. Press SEEK to play the previous or
next track.3
MEDIA SETTIN
Press the OK button to shuffle availablemedia files in the current playlist. To shuffleall media tracks, you must select Play Allin the play menu and then select Shuffle.
SHUFFLE
Press the OK button to repeat any song.REPEAT
Press the OK button to turn autoplay on tolisten to music processed during indexing.Turn autoplay off to allow the indexingprocess to finish before the system plays
any of your music.4
AUTOPLAY
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Action and DescriptionMessage
Interact with SYNC-capable mobile applications on yoursmartphone.APPLICATIONS
Access available Bluetooth Device menu listings as well asAdvanced menu listings.SYS SETTINGS
Press OK to exit the media menu.EXIT MENU
1The time required to complete this depends on the size of the media the system needsto index. If autoplay is on, you can listen to media processed during indexing. If autoplayis off, you cannot listen to music until the system finishes indexing media. SYNC is capableof indexing thousands of average size media and notifies you if it reaches the maximumindexing file size.2If you have already connected a device to the USB port, you cannot access the line infeature. Some digital media players require both USB and line in ports to stream dataand music separately.3Some digital media players require both USB and line in ports to stream data and musicseparately.4Indexing times can vary from device to device and with regard to the number of songsthe system needs to process.
Accessing Your Play Menu
This menu allows you to select and playyour media by artist, album, genre, playlist,track, similar music or even to explore whatis on your USB device.
Make sure that your device is plugged intothe USB port and is turned on.
Press the AUX button, then the Menubutton to enter the Media Menu.
You can then scroll to select:
Action and DescriptionMessage
Press the OK button.PLAY MENU
If there are no media files to access, the display indicates there is no media. If there aremedia files, you have the following options:
Press the OK button. The first track title appears in thedisplay.PLAY ALL
Play all indexed media (tracks) from your playing device inflat file mode, one at a time in numerical order.
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