
Menu item
Bluetooth Stereo
If you have SYNC 3 compatible apps on your connected smart phone, theydisplay here as individual source selections.Apps
* This feature may not be available in all markets and requires an active subscription.
AM/FM Radio
Tuning a Station
You can use the tune or seek controls onthe radio bezel to select a station.
To tune a station using thetouchscreen, select:
Menu item
Direct Tune
A pop up appears, allowing you to type inthe frequency of a station. You can onlyenter a valid station for the source you arecurrently listening to.
You can press the backspace button todelete the previously entered number.
Once you have entered the station'scall numbers, you can select:
Action and descrip-tionMenu item
Press to beginplaying the stationyou have entered.
Enter
Press to exitwithout changingthe station.
Cancel
Presets
To set a new preset, tune to the stationand then press and hold one of thememory preset buttons. The audio mutesbriefly while the system saves the stationand then returns.
There are two preset banks available forAM and three banks for FM. To accessadditional presets, tap the preset button.The indicator on the preset button showswhich bank of presets you are currentlyviewing.
SIRIUS® Satellite Radio (IfActivated)
Note: This feature may not be available inall markets and requires an activesubscription.
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SYNC™ 3

Bluetooth Stereo or USB
Bluetooth Stereo and USB allow you to
access media that you store on yourBluetooth device or USB device such asmusic, audio books or podcasts.
The following buttons are available for Bluetooth and USB:
FunctionButton
Pressing the repeat button toggles the repeat setting throughthree modes: repeat off (button not highlighted), repeat all(button highlighted) and repeat track (button highlighted witha small number one).
Repeat
Play the tracks in random order.Shuffle
You can use the forward, reverse, pause orplay buttons to control the audio playback.
To get more information about thecurrently playing track, press the cover artor Info button.
For some devices, SYNC 3 is able toprovide 30-second skip buttons when youlisten to audio books or podcasts. Thesebuttons allow you to skip forward orbackward within a track.
While playing audio from a USB device youcan look for certain music by selecting thefollowing:
FunctionButton
If available, displays the list of tracks in theNow Playing playlist.Browse
This option, which is available underbrowse, allows you to play all tracks or tofilter the available media into one of thebelow categories.
New Search
Play All
Playlists
Artists
Albums
Songs
Genres
Podcasts
Audio books
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SYNC™ 3

Engine On due to
The engine is on to charge the high-voltage battery. Thevehicle returns to electric mode once the battery ischarged.
Battery Charging
The engine is on to maintain engine oil quality. Thevehicle returns to electric mode when low engine usemode is complete. See Hybrid Vehicle Operation(page 146).
Low Use
(Energi Only)
The engine is on due to high or low high-voltage batterytemperature. This is a normal operating condition. Thevehicle returns to electric mode automatically whenpossible.
Battery Temperature
(Energi Only)
The engine is on to optimize vehicle operation. Thevehicle returns to electric mode when possible.Normal Operation
The engine is on to provide increased powertrainbraking. This can occur when you turn on the gradeassist feature, when speed control is on or when drivingwith your foot off the accelerator pedal. Turning offgrade assist or speed control may allow the vehicle toreturn to electric mode.
Engine Braking Active
Privacy Notice for GPS Mapping withMyFord
MyFord allows for GPS mapping when avehicle is registered to a MyFord Mobileaccount. To remove the vehicle from theaccount, thereby removing GPS mappingability, a Master Reset can be performedin the vehicle. See Settings (page 436).
Before transferring ownership of a vehicle,owners may choose to execute a MasterReset or Factory Reset (completed via theMyFord Mobile website). Either methodremoves the vehicle from all MyFordMobile accounts.
It is recommended that new ownersconduct a Master Reset upon takingpossession of the vehicle to remove it fromany existing MyFord Mobile accounts. Thenew owner can activate a MyFord Mobileaccount by completing registration processon the website.
Website
www.myfordmobile.comwww.syncmyride.ca
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SYNC™ 3

Menu Item
Information pertaining tothe system and its soft-ware.
About
Documentation of thesoftware license for thesystem.
Software Licenses
Select to restore factorydefaults. This erases allpersonal settings andpersonal data.
Master Reset
Wi-Fi
You can adjust the following:
Action and DescriptionMenu Item
Enable this option to connect to Wi-Fi for SYNC 3 vehicle softwareupdates.Wi-Fi
This provides you with a list of available Wi-Fi networks within range.View AvailableNetworksClicking on a network from the list allows you to connect or disconnectfrom that network. The system may require a security code toconnect.
When you click the information button next to a network, moreinformation about the network displays such as the signal strength,connection status and security type.
The system alerts you when your vehicle is parked and a Wi-Finetwork is within range if SYNC is not already connected.Wi-Fi AvailableNotifications
Ambient Lighting (If Equipped)
Tap a color once to active ambient lighting.This sets the color to the highest intensity.
You can drag the colors up and down toincrease or decrease the intensity.
To switch ambient lighting off, press theactive color once or drag the active colorall the way down to zero intensity.
Vehicle
Note:You vehicle may not have all of thesefeatures.
You can select the following features toupdate their settings.
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SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
You must switch on your cell phone andthe automatic phonebook downloadfeature on SYNC 3.
Try switching your cell phone off, resettingit or removing the battery, then try again.
Make sure you allow SYNC 3 to retrievecontacts from your phone. Refer to yourcell manual.
Limitations on your cellphone's capability.
The systemsays "Phone-book down-loaded" but mySYNC 3 phone-book is empty oris missingcontacts.
If the missing contacts are stored on yourSIM card, move them to your cell phone'smemory.
You must switch on your cell phone andthe automatic phonebook downloadfeature on SYNC 3.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
I am havingtroubleconnecting mycell phone toSYNC 3.
Try switching your cell phone off, resettingit or removing the battery, then try again.
Possible cell phonemalfunction.
Try deleting your device from SYNC 3 anddeleting SYNC from your device, then tryingagain.
Always check the security and auto acceptprompt settings relative to the SYNC 3Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
Text messagingis not workingon SYNC 3.
Try switching your cell phone off, resettingit or removing the battery, then try again.Possible cell phonemalfunction.
iPhone•Go to your cell phone's Settings.
•Go to the Bluetooth Menu.
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SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then reconnect it toSYNC 3.
Possible device malfunc-tion.I am havingtroubleconnecting mydevice.
Make sure you are using the manufacturer'scable.
Make sure to correctly insert the USB cableinto the device and your vehicle's USB port.
Make sure that the device does not havean auto-install program or active securitysettings.
Make sure your device is unlocked beforeconnecting it to SYNC 3.The device has a lockscreen enabled.
Make sure you are not leaving the device inyour vehicle during very hot or coldtemperatures.This is a device limitation.
SYNC 3 doesnot recognizemy device whenI start myvehicle.
Make sure you connect the device to SYNC3 and that you have started the mediaplayer on your device.
This is a device-dependent feature.Bluetooth audiodoes notstream.The device is notconnected.
Make sure that all song details are popu-lated.
Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC 3 doesnot recognizemusic that is onmy device.
Try replacing the corrupt file with a newversion.The file may becorrupted.
Some devices require you to change theUSB settings from mass storage to mediatransfer protocol class.
The song may havecopyright protection thatdoes not allow it to play.
Convert the file to a supported format. SeeEntertainment (page 386).The file format is notsupported by SYNC 3.
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SYNC™ 3

Voice command issues
Possible solutionPossible causeIssue
SYNC 3 applies the phonetic pronunciationrules of the selected language to the namesstored on your media player or USB flashdrive. It is able to make some exceptionsfor very popular artist names (for example,U2) such that you can always use theEnglish pronunciation for these artists.
You may be saying theforeign names using thecurrently selectedlanguage for SYNC 3.
The SYNC 3voice controlsystem is havingtrouble recog-nizing foreigntracks, artists,albums, genresand playlistnames from mymedia player orUSB flash drive.
SYNC 3 uses a synthetically generatedvoice rather than pre-recorded humanvoice.
SYNC 3 uses text-to-speech voice prompttechnology.
The systemgenerates voiceprompts andthe pronunci-ation of somewords may notbe accurate formy language.
SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").
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SYNC™ 3

General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in asingle module for text display, voice controland voice prompts. The country where youbought your vehicle dictates the fourlanguages based on the most popularlanguages spoken. If the selected languageis not available, SYNC 3 remains in thecurrent active language.
SYNC 3 does not supportthe currently selectedlanguage for the instru-ment cluster and inform-ation and entertainmentdisplay.
The languageselected for theinstrumentcluster andinformation andentertainmentdisplay does notmatch theSYNC 3SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").
language(phone, USB,Bluetoothaudio, voicecontrol andvoice prompts).
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC3 feature is lost. This reset is intended to restore functionality and will not erase anyinformation previously stored in the system (such as paired devices, phonebook, callhistory, text messages, or user settings). To perform a System Reset, press and holdthe Seek Up (>>|) button while pressing and holding the Radio Power button. Afterapproximately 5 seconds the screen will go black. Allow 1-2 minutes for the systemreset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3troubleshooting please call or visit the FordWebsite.
Ford Support
United States: 1-800-392-3673Customer Relation-ship CenterCanada: 1-800-565-3673
owner.ford.comWebsitewww.syncmyride.cawww.syncmaroute.ca
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SYNC™ 3