2017 FORD FUSION ENERGI service schedule

Audio System
General Information....................................313
Audio Unit - Vehicles With: Sony AM/FM/CD...................................................................314
Audio Unit - Vehicles With: AM/FM/CD...................................................................318
Audio Unit - Vehicles With: AM/FM/CD/SYNC/Satellite Radio.............................319
Digital Radio...................................................321
Satellite Radio..............................................324
USB Port.........................................................326
Media Hub......................................................326
SYNC™
General Information....................................327
Using Voice Recognition...........................329
Using SYNC™ With Your Phone.............331
SYNC™ Applications and Services......343
Using SYNC™ With Your MediaPlayer...........................................................348
SYNC™ Troubleshooting..........................357
SYNC™ 3
General Information...................................365
Home Screen.................................................378
Using Voice Recognition...........................379
Entertainment..............................................386
Climate............................................................396
Phone..............................................................399
Navigation.....................................................404
Electric Vehicle Information.....................413
Apps.................................................................434
Settings...........................................................436
SYNC™ 3 Troubleshooting.....................449
Accessories
Accessories.....................................................461
Extended Service Plan(ESP)
Extended Service Plan (ESP).................463
Ford Protect
Ford Protect..................................................465
Scheduled Maintenance
General Maintenance Information........467
Normal Scheduled Maintenance..........470
Special Operating Conditions ScheduledMaintenance..............................................473
Scheduled Maintenance Record............475
Appendices
End User License Agreement.................485
Type Approvals............................................509
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Table of Contents

We offer a number of convenient ways foryou to contact us, and to manage youraccount.
Call 1-800-727-7000.
For more information about Ford Creditand access to the Account Manager, go towww.fordcredit.com.
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the higheststandards using quality parts. Werecommend that you demand the use ofgenuine Ford and Motorcraft partswhenever your vehicle requires scheduledmaintenance or repair. You can clearlyidentify genuine Ford and Motorcraft partsby looking for the Ford, FoMoCo orMotorcraft branding on the parts or theirpackaging.
Scheduled Maintenance andMechanical Repairs
One of the best ways for you to make surethat your vehicle provides years of serviceis to have it maintained in line with ourrecommendations using parts thatconform to the specifications detailed inthis Owner’s Manual. Genuine Ford andMotorcraft parts meet or exceed thesespecifications.
Collision Repairs
We hope that you never experience acollision, but accidents do happen.Genuine Ford replacement collision partsmeet our stringent requirements for fit,finish, structural integrity, corrosionprotection and dent resistance. During
vehicle development we validate thatthese parts deliver the intended level ofprotection as a whole system. A great wayto know for sure you are getting this levelof protection is to use genuine Fordreplacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacementparts are the only replacement parts thatbenefit from a Ford Warranty. The FordWarranty may not cover damage causedto your vehicle as a result of failednon-Ford parts. For additional information,refer to the terms and conditions of theFord Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what iscovered and what is not covered by yourvehicle’s New Vehicle Limited Warranty,see the Warranty Manual that is providedto you along with your Owner’s Manual.
Special Instructions
For your added safety, your vehicle is fittedwith sophisticated electronic controls.
WARNINGS
You risk death or serious injury toyourself and others if you do notfollow the instruction highlighted bythe warning symbol. Failure to follow thespecific warnings and instructions couldresult in personal injury.
Never place front seat mountedrear-facing child or infant seats infront of an active passenger airbag.
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Introduction

Your vehicle is equipped with variousemission control components and acatalytic converter that will enable yourvehicle to comply with applicable exhaustemission standards.
To make sure that the catalytic converterand other emission control componentscontinue to work properly:
•Use only the specified fuel listed.
•Avoid running out of fuel.
•Do not turn off the ignition while yourvehicle is moving, especially at highspeeds.
•Have the items listed in scheduledmaintenance information performedaccording to the specified schedule.
The scheduled maintenance items listedin scheduled maintenance information areessential to the life and performance ofyour vehicle and to its emissions system.
If you use anything other than Ford,Motorcraft or Ford-authorized parts formaintenance replacements or for serviceof components affecting emission control,such non-Ford parts should be equivalentto genuine Ford Motor Company parts inperformance and durability.
Illumination of the service engine soonindicator, charging system warning light orthe temperature warning light, fluid leaks,strange odors, smoke or loss of enginepower could indicate that the emissioncontrol system is not working properly.
An improperly operating or damagedexhaust system may allow exhaust toenter the vehicle. Have a damaged orimproperly operating exhaust systeminspected and repaired immediately.
Do not make any unauthorized changes toyour vehicle or engine. By law, vehicleowners and anyone who manufactures,repairs, services, sells, leases, tradesvehicles, or supervises a fleet of vehiclesare not permitted to intentionally remove
an emission control device or prevent itfrom working. Information about yourvehicle’s emission system is on the VehicleEmission Control Information Decallocated on or near the engine. This decalalso lists engine displacement.
Please consult your warranty informationfor complete details.
On-Board Diagnostics (OBD-II)
Your vehicle has a computer known as theon-board diagnostics system (OBD-II) thatmonitors the engine’s emission controlsystem. The system protects theenvironment by making sure that yourvehicle continues to meet governmentemission standards. The OBD-II systemalso assists a service technician in properlyservicing your vehicle.
When the service engine soonindicator illuminates, the OBD-IIsystem has detected amalfunction. Temporary malfunctions maycause the service engine soon indicator toilluminate. Examples are:
1. Your vehicle has run out of fuel—theengine may misfire or run poorly.
2. Poor fuel quality or water in thefuel—the engine may misfire or runpoorly.
3. The fuel fill inlet may not have closedproperly. See Refueling (page 156).
4. Driving through deep water—theelectrical system may be wet.
You can correct these temporarymalfunctions by filling the fuel tank withgood quality fuel, properly closing the fuelfill inlet or letting the electrical system dryout. After three driving cycles without theseor any other temporary malfunctions
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Fuel and Refueling

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline will provide warranty service, werecommend you return to your sellingauthorized dealer who wants to ensureyour continued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorizedto perform all warranty repairs. This meansthat, depending on the warranty repairneeded, you may have to take your vehicleto another authorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicleto the authorized dealer. Repairs will bemade using Ford or Motorcraft® parts, orremanufactured or other parts that areauthorized by Ford.
Away From Home
If you are away from home when yourvehicle needs service, contact the FordCustomer Relationship Center or use theonline resources listed below to find thenearest authorized dealer.
In the United States:
Mailing address
Ford Motor CompanyCustomer Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)(TDD for the hearing impaired:1-800-232-5952)
Additional information and resources areavailable online:
Website
www.owner.ford.com
These are some of the items that can befound online:
•U.S. dealer locator by Dealer Name,City/State or Zip Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Ford Extended Service Plans.
•Ford Genuine Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship CentreFord Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you arereceiving, follow these steps:
1. Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
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Customer Assistance

You are required to submit your warrantydispute to BBB AUTO LINE before assertingin court any rights or remedies conferredby California Civil Code Section 1793.22(b).You are also required to use BBB AUTOLINE before exercising rights or seekingremedies created by the FederalMagnuson-Moss Warranty Act, 15 U.S.C.sec. 2301 et seq. If you choose to seekredress by pursuing rights and remediesnot created by California Civil Code Section1793.22(b) or the Magnuson-MossWarranty Act, resort to BBB AUTO LINE isnot required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator willconsider the testimony provided and makea decision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within fortydays after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation provided below, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you havealready taken to try to resolve them. ACustomer Claim Form will be mailed thatwill need to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB willreview the claim for eligibility under theProgram Summary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE3033 Wilson Boulevard, Suite 600Arlington, Virginia 22201
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
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Customer Assistance

Restricted features
Editing Wi-Fi settings.Wi-Fi
Editing the list of wireless networks.
Connecting to a new Wi-Fi network.
Viewing received text messages.Text Messages
Using the keyboard to enter a destination.Navigation
Adding or editing Navigation Favorites entries or AvoidAreas.
Creating a SYNC Owner Account
Why do I need a SYNC owner account?
•Essential for keeping up with the latestsoftware and connected features.
•Access to customer support for anyquestions you may have.
•Maintain account permissions.
Visit the website to sign up and register.
Website
www.owner.ford.comwww.syncmyride.cawww.syncmaroute.ca
MyFord Mobile™ with EmbeddedModem For Energi Vehicles (If
Equipped)
Connect to your vehicle using the MyFordMobile app on your smartphone. Theembedded modem in your vehiclecommunicates with the app and allowsyou to start, lock, unlock and locate yourvehicle remotely. The app also connectsyou with other vehicle resources like aparking locator, roadside assistance, dealerlocations and Ford Support. MyFord Mobile
is supported by Android and iPhone and itis available through the App Store andGoogle Play. The MyFord mobile app isavailable through a free download.Services included for four years. Text anddata rates apply to usage.
SYNC Connect For Hybrid Vehicles
(If Equipped)
With a SYNC® Connect-equipped vehicle,you can use FordPass® to track yourvehicle’s location and remotely accessvehicle features such as start, lock andunlock and vehicle status including fuellevel and approximate mileage. You canalso schedule specific times to remotelystart your vehicle so it’s ready to hit theroad as soon as you are. SYNC Connect isan optional feature on select 2017 MYvehicles. FordPass® is available througha free download via the Apple App Store®or Google Play™. Message and data ratesmay apply. Services may be limited bymobile phone network coverage area.
•FCC: LHJ-FAN
•IC: 2807E-FAN
Updating Your System
You can choose to download the updateonto a USB drive or use Wi-Fi to deliverautomatic updates.
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SYNC™ 3

Action and DescriptionMenu ItemItem
Note: Some charging stations use lower voltage (208V),which result in longer charge times.
120V / Low Power is the estimated maximum chargingtime from the present high-voltage battery level to fullcharge (100%). This represents the longest amount oftime you should expect the high-voltage battery torecharge under normal conditions. Normal conditionsinclude a 120V convenience cord and 12A service.Note: Charging may take longer when the AC line voltageis low and may indicate your electrical source is notmeeting certain requirements. See Charging the HighVoltage Battery (page 164).
Note:These charging times are only estimates. It is normal for your actual charge durationto be longer.
GO Time Schedule
You can access the GO Time Schedule byselecting the edit option under MY GOTime on the Charge Setting screen.
Action and DescriptionMenu Item
This turns on the GO Time schedule.On
This turns off the GO Time schedule. This also turns off the cabinconditioning function. Use this mode to prevent using energy forcabin preconditioning when you leave your vehicle plugged in anddo not plan to use it for a while, such as when on vacation.
Off
Note: If you choose to perform Value Charging with the scheduleoff, the vehicle schedules charging to finish at the lowest costwithin 24 hours of plugging the vehicle in.
This displays the GO Time day-of-week and time. The blue high-lighted GO Time is the present GO Time, which the vehicle is usingfor charge scheduling and cabin conditioning. You can scheduletwo GO Time events per day for each day of the week.GO Time 1
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SYNC™ 3

PROTECT YOURSELF FROM THE RISINGCOST OF VEHICLE REPAIRS WITH FORDPROTECT.
Ford Protect (U.S. Only)
Ford Protect means peace of mind. It’s theextended service plan backed by FordMotor Company, and provides moreprotection beyond the New Vehicle LimitedWarranty coverage.
Ford Protect Can Quickly Pay for Itself
One trip to the Service Center could easilyexceed the price of your Ford ExtendedService Plan. With Ford Protect youminimize your risk for unexpected repairbills and rising repair costs.
Up to 1,000+ Covered VehicleComponents
There are four core Ford Protect withdifferent levels of coverage. Ask yourauthorized dealer for details.
1. PremiumCARE - Our mostcomprehensive coverage. With over1,000 covered components, this planis so complete it’s probably easier tolist what’s not covered.
2. ExtraCARE - Covers 113 components,and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 criticalcomponents.
Ford Protect is honored by all authorizedFord dealers in the U.S., Canada andMexico.
That means you get:
•Reliable, quality service at any Ford orLincoln dealership.
•Repairs performed by factory trainedtechnicians, using genuine parts.
Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer forservice, we’ll give you a loaner to use forthe day.
Extended Rental Benefits
If your vehicle is kept overnight for coveredrepairs, you are eligible for rental carcoverage, including bumper to bumperwarranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,including:
•Towing, flat-tire change and batteryjump starts.
•Out of fuel and lock-out assistance.
•Travel expense reimbursement forlodging, meals and rental car.
•Assistance for taxi, shuttle, rental carcoverage or other transportation.
Transferable Coverage
If you sell your vehicle before your FordProtect plan coverage expires, you cantransfer any remaining coverage to the newowner. Which should give you and yourpotential buyer a little more peace of mind.
Less Cost to Properly Maintain YourVehicle
Ford Protect also offers a PremiumMaintenance Plan that covers allscheduled maintenance, and selectedwear items. The coverage is prepaid, soyou never have to worry about the cost ofyour vehicle’s maintenance.
Covered maintenance includes:
•Windshield wiper blades.
•Spark plugs.
•The clutch disc.
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Extended Service Plan (ESP)