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General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in asingle module for text display, voice controland voice prompts. The country where youbought your vehicle dictates the fourlanguages based on the most popularlanguages spoken. If the selected languageis not available, SYNC 3 remains in thecurrent active language.
SYNC 3 does not supportthe currently selectedlanguage for the instru-ment cluster and inform-ation and entertainmentdisplay.
The languageselected for theinstrumentcluster andinformation andentertainmentdisplay does notmatch theSYNC 3SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").
language(phone, USB,Bluetoothaudio, voicecontrol andvoice prompts).
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC3 feature is lost. This reset is intended to restore functionality and will not erase anyinformation previously stored in the system (such as paired devices, phonebook, callhistory, text messages, or user settings). To perform a System Reset, press and holdthe Seek Up (>>) button while pressing and holding the Radio Power button. Afterapproximately 5 seconds the screen will go black. Allow 1-2 minutes for the systemreset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3troubleshooting please call or visit the FordWebsite.
Ford Support
United States: 1-800-392-3673Customer Relation-ship CenterCanada: 1-800-565-3673
owner.ford.comWebsitewww.syncmyride.cawww.syncmaroute.ca
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SYNC™ 3 (If Equipped)

Cruise controlSee: Using Cruise Control................................187Customer Assistance.................................226
D
Data Recording..................................................9Event Data Recording..........................................10Service Data Recording........................................9Daytime Running Lamps.............................75Type 1 - Conventional(Non-Configurable)........................................75Type 2 - Configurable..........................................75Digital Radio...................................................318HD Radio Reception and StationTroubleshooting.............................................319Direction Indicators........................................76Lane Change..........................................................76Doors and Locks.............................................52Drive Control..................................................194Driver Select Suspension................................194Driver and Passenger Airbags....................37Children and Airbags..........................................38Proper Driver and Front Passenger SeatingAdjustment........................................................38Driving Aids.....................................................189Driving Hints...................................................218Driving Through Water................................219DRLSee: Daytime Running Lamps.........................75
E
Economical Driving......................................218Emission Control System..........................156On-Board Diagnostics (OBD-II)....................157Readiness for Inspection and Maintenance(I/M) Testing....................................................157End User License Agreement.................462VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) .................................462Engine Block Heater....................................148Using the Engine Block Heater......................149Engine Coolant Check................................247Adding Coolant...................................................247Coolant Change.................................................249Engine Coolant TemperatureManagement..................................................250
Fail-Safe Cooling...............................................249Recycled Coolant..............................................248Severe Climates.................................................249Engine ImmobilizerSee: Passive Anti-Theft System......................61Engine Oil Check..........................................245Adding Engine Oil..............................................245Engine Oil Dipstick......................................245Engine Specifications................................304Drivebelt Routing...............................................304Entertainment..............................................386AM/FM Radio......................................................387Apps.......................................................................395Bluetooth Stereo or USB................................394CD (If equipped)................................................393HD Radio™ Information (IfAvailable)........................................................390SIRIUS® Satellite Radio (IfActivated).......................................................388Sources.................................................................386Supported Media Players, Formats andMetadata Information................................395USB Ports.............................................................395Environment......................................................15Essential Towing Checks..........................207Before Towing a Trailer.....................................213Hitches...................................................................207Launching or Retrieving a Boat or PersonalWatercraft (PWC).........................................214Safety Chains......................................................209Trailer Brakes........................................................210Trailer Lamps........................................................213Trailer Towing Connector (Vehicles with aTrailer Towing Package and 7–PinConnector)......................................................207When Towing a Trailer.......................................213Event Data RecordingSee: Data Recording..............................................9Export Unique Options..................................13Exterior Mirrors...............................................80Auto-Dimming Feature.......................................81Blind Spot Monitor...............................................81Fold-Away Exterior Mirrors..............................80Heated Exterior Mirrors.......................................81Memory Mirrors......................................................81Power Exterior Mirrors........................................80Power-Folding Mirrors.......................................80Signal Indicator Mirrors.......................................81
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Index

Roof Racks and Load Carriers..................197Adjusting the Crossbar.....................................197Running-InSee: Breaking-In..................................................218Running Out of Fuel......................................151Adding Fuel From a Portable FuelContainer..........................................................152Filling a Portable Fuel Container...................152
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Safety Canopy™............................................39Safety Precautions......................................150Satellite Radio..............................................320Satellite Radio Electronic Serial Number(ESN)..................................................................321Satellite Radio Reception Factors................321SIRIUS® Satellite Radio Service...................321Troubleshooting.................................................322Scheduled Maintenance Record...........452Scheduled Maintenance..........................443Seatbelt Extension........................................35Seatbelt Height Adjustment......................32Second Row Comfort Guide............................32Seatbelt Reminder.........................................33Belt-Minder™........................................................33Seatbelts...........................................................29Principle of Operation........................................29Seatbelt Warning Lamp and IndicatorChime...............................................................33Conditions of operation.....................................33Seats...................................................................121Security...............................................................61Self-Leveling Suspension.........................194Settings............................................................414911 Assist................................................................419Ambient Lighting...............................................425Bluetooth...............................................................416Clock.......................................................................416Display...................................................................425General..................................................................423Media Player.........................................................415Mobile Apps.........................................................422Navigation............................................................420Phone......................................................................417Radio......................................................................420Sound......................................................................414Valet Mode...........................................................426
Vehicle...................................................................425Voice Control.......................................................426Wi-Fi.......................................................................424Side Airbags.....................................................38Sitting in the Correct Position...................121Snow ChainsSee: Using Snow Chains..................................291Special Notices................................................12New Vehicle Limited Warranty.........................12On Board Diagnostics Data LinkConnector............................................................13Special Instructions..............................................12Special Operating Conditions ScheduledMaintenance..............................................449Exceptions...........................................................450Speed ControlSee: Cruise Control.............................................187Stability Control.............................................177Principle of Operation........................................177Starter SwitchSee: Ignition Switch...........................................144Starting a Gasoline Engine.......................145Automatic Engine Shutdown.........................147Failure to Start......................................................147Guarding Against Exhaust Fumes...............148Important Ventilating Information..............148Stopping the Engine When Your Vehicle isMoving...............................................................148Stopping the Engine When Your Vehicle isStationary.........................................................147Vehicles with an Ignition Key.........................146Vehicles with Keyless Start............................146Starting and Stopping the Engine.........144General Information..........................................144Steering............................................................193Electric Power Steering....................................193Steering Wheel Lock...................................145Steering Wheel...............................................65Storage Compartments.............................143SunroofSee: Moonroof.......................................................82Sun Visors.........................................................82Illuminated Vanity Mirror...................................82Supplementary Restraints System.........36Principle of Operation........................................36Symbols Glossary.............................................7SYNC™ 3........................................................365General Information.........................................365
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Index

SYNC™ 3 Troubleshooting......................426SYNC™ Applications andServices........................................................340911 Assist..............................................................340SYNC Services: Traffic, Directions &Information (TDI) (If Equipped, UnitedStates Only)...................................................344Vehicle Health Report (If Equipped, UnitedStates Only)....................................................342SYNC™............................................................324General Information.........................................324SYNC™ Troubleshooting.........................356
T
TailgateSee: Manual Liftgate...........................................54See: Power Liftgate.............................................56Technical SpecificationsSee: Capacities and Specifications............304Terrain Response.........................................180The Better Business Bureau (BBB) AutoLine Program (U.S. Only).......................228Tire Care..........................................................276Glossary of Tire Terminology..........................277Information About Uniform Tire QualityGrading..............................................................276Information Contained on the TireSidewall............................................................278Temperature A B C.............................................277Traction AA A B C...............................................276Treadwear.............................................................276Tire Pressure Monitoring System...........292Changing Tires With a Tire PressureMonitoring System.......................................293Understanding Your Tire PressureMonitoring System ......................................293TiresSee: Wheels and Tires......................................273Towing a Trailer............................................203Load Placement................................................203Towing Points.................................................214Towing the Vehicle on FourWheels...........................................................215Emergency Towing.............................................215Four-wheel-down Towing...............................216Recreational Towing..........................................215Towing.............................................................203
Traction Control.............................................176Principle of Operation.......................................176Trailer Sway Control...................................204Transfer Case Fluid Check.........................251Transmission Code Designation............307Transmission..................................................159TransmissionSee: Transmission..............................................159
U
Under Hood Overview...............................244Universal Garage Door Opener...............136HomeLink Wireless Control System............136USB Port..........................................................323Using Cruise Control....................................187Switching Cruise Control Off.........................188Switching Cruise Control On and Off..........187Using Four-Wheel Drive.............................1654WD Indicator Lights........................................1654WD Switch Positions......................................165Driving Off-Road With Truck and UtilityVehicles..............................................................167How Your Vehicle Differs From OtherVehicles..............................................................167Using Hill Descent Control.......................180Principle of Operation......................................180Using Hill Descent Control.............................180Using MyKey With Remote StartSystems...........................................................51Using Power Running Boards....................63Automatic Power Deploy..................................63Automatic Power Stow......................................63Bounce-back.........................................................64Enabling and Disabling......................................63Manual Power Deploy........................................63Using Snow Chains......................................291Using Stability Control................................178Stability Control and Traction Control withRoll Stability Control™ (RSC™)..............178Using SYNC™ With Your MediaPlayer............................................................348Accessing Your USB Song Library...............352Bluetooth Devices and SystemSettings............................................................354Connecting Your Digital Media Player to theUSB Port..........................................................348Media Menu Features........................................351
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Index

Media Voice Commands................................349USB 2......................................................................354Voice Commands for Audio Sources.........354Using SYNC™ With Your Phone............328Accessing Features through the PhoneMenu..................................................................333Accessing Your Phone Settings...................336Bluetooth Devices..............................................337Making Calls.........................................................332Pairing a Phone for the First Time...............329Pairing Subsequent Phones..........................330Phone Options during an Active Call.........332Phone Voice Commands................................330Receiving Calls....................................................332System Settings.................................................338Text Messaging...................................................334Using Traction Control................................176Switching the System Off ...............................176System Indicator Lights andMessages..........................................................176Using Voice Recognition...........................326Audio Voice Commands.................................380Climate Voice Commands..............................381Initiating a Voice Session................................326Mobile App Voice Commands......................383Navigation Voice Commands.......................382Phone Voice Commands.................................381SiriusXM Traffic and Travel Link VoiceCommands.....................................................384System Interaction and Feedback...............327Voice Settings Commands............................384Utilizing the Mediation/ArbitrationProgram (Canada Only)........................229
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Vehicle Care...................................................264General Information.........................................264Vehicle Certification Label.......................307Vehicle Identification Number...............306Vehicle Storage.............................................270Battery.....................................................................271Body........................................................................270Brakes......................................................................271Cooling system.....................................................271Engine......................................................................271Fuel system...........................................................271General..................................................................270
Miscellaneous.......................................................271Removing Vehicle From Storage...................271Tires..........................................................................271VentilationSee: Climate Control...........................................112VINSee: Vehicle Identification Number...........306Voice Control...................................................68Type One.................................................................68Type Two.................................................................69
W
Warning Lamps and Indicators.................874X2............................................................................894X4 Auto.................................................................894X4 HIGH................................................................904X4 LOW................................................................90Anti-Lock Braking System.................................87Battery......................................................................87Brake System.........................................................87Cruise Control........................................................87Direction Indicator................................................87Door Ajar..................................................................87Engine Coolant Temperature...........................87Engine Oil................................................................88Fasten Safety Belt...............................................88Front Airbag...........................................................88Front Fog Lamps..................................................88High Beam..............................................................88Hill Descent............................................................88Liftgate Ajar............................................................88Low Fuel Level......................................................88Low Tire Pressure Warning..............................88Low Washer Fluid................................................88Parking Lamps......................................................88Powertrain Fault...................................................88Service Engine Soon...........................................89Stability Control System...................................89Stability Control System Off...........................89Transmission Tow/Haul....................................89Washer Fluid Check....................................252WashersSee: Cleaning the Exterior..............................265See: Wipers and Washers...................................71Waxing.............................................................266Wheel NutsSee: Changing a Road Wheel........................297
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Index