2017 FORD EXPEDITION EL ECU

Before using recovery hooks:
•Make sure all attaching points aresecure and capable of withstandingthe applied load.
•Never use chains, cables or tow strapswith metal hook ends.
•Only use recovery straps that have aminimum breaking strength two tothree times the gross vehicle weight ofthe stuck vehicle.
•Make sure the recovery strap is in goodcondition and free of visible cuts, tearsor damage.
•Use a damper device such as a tarp,heavy blanket or piece of carpetdraped over the recovery strap to helpabsorb the energy in the event thestrap breaks.
•Make sure the stuck vehicle is notloaded heavier than its gross vehicleweight rating specified on thecertification label.
•Always align the tow vehicle and stuckvehicle in a straight line (within 10degrees).
•Keep bystanders to the sides of thevehicle, at a distance of at least twicethe length of the recovery strap. Thishelps avoid injury from the hazard of arecovery hook or strap breaking, or avehicle lurching into their path.
TOWING THE VEHICLE ON
FOUR WHEELS
WARNING
If your vehicle has a steering wheellock make sure the ignition is in theaccessory or on position when beingtowed.
Emergency Towing
If your vehicle becomes inoperable(without access to wheel dollies,car-hauling trailer, or flatbed transportvehicle), it can be flat-towed (all wheelson the ground, regardless of the powertrainand transmission configuration) under thefollowing conditions:
•Your vehicle is facing forward fortowing in a forward direction.
•Place the transmission in position N. Ifyou cannot move the transmission intoN, you may need to override it. SeeTransmission (page 159).
•Maximum speed is 35 mph (56 km/h).
•Maximum distance is 50 mi (80 km).
Recreational Towing
Note:Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering your vehicle. SeeClimate Control (page 112).
Follow these guidelines if you have a needfor recreational towing, for example towingyour vehicle behind a motorhome. Theseguidelines prevent damage to yourtransmission.
Two Wheel Drive Vehicles
You cannot tow a two wheel drive vehiclewith any wheels on the ground as vehicleor transmission damage may occur. Youmust tow your vehicle with all four wheelsoff the ground, for example when using acar-hauling trailer.
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Towing

Four Wheel Drive Vehicles
You can only tow a four wheel drive vehiclewith all wheels on the ground by placingthe transfer case in its neutral position andengaging the four-wheel-down towingfeature. Perform the steps outlined in thefollowing section after positioning yourvehicle behind the tow vehicle and properlysecuring them together.
Four-wheel-down Towing
Note:Make sure you properly secure yourvehicle to the tow vehicle.
Entering Four-wheel-down Towing
1. Put the ignition in the on position, butdo not start the engine. If your vehiclehas an ignition key, turn the key to on.If your vehicle has intelligent access,press the engine START/STOP buttontwice without pressing the brake pedal.
2. Press and hold the brake pedal.
3. Rotate the four-wheel drive switch to2H.
4. Shift the transmission to position N.
5. Rotate the four-wheel drive switchfrom 2H to 4L and back to 2H fivetimes within seven seconds.
Note:If completed successfully, theinformation display shows NEUTRAL TOWLEAVE IN N or NEUTRAL TOW ENABLEDLEAVE TRANSMISSION IN NEUTRAL.This indicates that your vehicle is safe totow with all wheels on the ground.
Note:If you do not see the message in thedisplay, you must perform the procedureagain from the beginning.
Note:You may hear an audible noise as thetransfer case shifts into its neutral position.This is normal.
6. Leave the transmission in position Nand turn the ignition as far as it will gotoward the off position (it will not turnfully off when the transmission is inposition N). If your vehicle has anignition key, you must leave the key inthe ignition while towing. To lock andunlock your vehicle, use the keylessentry keypad or extra set of keys. If yourvehicle has intelligent access, press theengine START/STOP button oncewithout pressing the brake pedal. Youdo not need to leave your keys in thevehicle. You can lock and unlock yourvehicle as you normally do.
7. Release the brake pedal.
WARNINGS
Do not disconnect the battery duringrecreational towing. Doing so willprevent the transfer case fromshifting properly and may cause the vehicleto roll even if the transmission is in P(Park).
Shifting the transfer case to itsneutral position for recreationaltowing may cause the vehicle to beable to roll even if the transmission is in P(Park). The driver or others could beinjured. Make sure the foot brake isdepressed and the vehicle is in a secureand safe position while the transfer caseis being shifted to its neutral position.
Failing to put the transfer case in itsneutral position will damage vehiclecomponents.
Note:You can check four-wheel-downtowing status at any time by opening thedriver's door or turning the ignition to theaccessory or on position and verifying theNEUTRAL TOW ENABLED messagedisplays in the cluster.
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Towing

Exiting Four-wheel-down Towing
To exit four-wheel-down towing and returnthe transfer case to its 2H position:
1.With your vehicle still properly securedto the tow vehicle, put the ignition inthe on position, but do not start theengine. If your vehicle has an ignitionkey, turn the key to on. If your vehiclehas intelligent access, press the engineSTART/STOP button twice withoutpressing the brake pedal.
2. Press and hold the brake pedal.
3.Shift the transmission out of N and intoany gear.
4. Release the brake pedal.
Note:If completed successfully, theinstrument cluster displays 4X2, andNEUTRAL TOW DISABLED.
Note:If the indicator light and message donot display, you must perform the procedureagain from the beginning.
Note:You may hear an audible noise as thetransfer case shifts out of its neutralposition. This is normal.
Note:If SHIFT DELAY PULL FORWARDdisplays in the instrument cluster, transfercase gear tooth blockage is present. See theinstructions after this section.
5. Apply the parking brake, and thendisconnect the vehicle from the towvehicle.
6. Release the parking brake, start theengine, and shift the transmission toposition D to make sure the transfercase is out of position N.
7. If the transfer case does notsuccessfully shift out of position N, setthe parking brake until you can haveyour vehicle serviced.
Resolving the SHIFT DELAY PULLFORWARD Message
If the instrument cluster displays SHIFTDELAY PULL FORWARD perform thefollowing:
1. Press and hold the brake pedal.
2. Put the transmission into position N,and then start the engine.
3. With the engine running, shift thetransmission to position D and let thevehicle roll forward, up to 3 feet (1meter). You may hear an audible noiseas the transfer case shifts out of itsneutral position. This is normal.
4. Make sure the instrument clusterdisplays NEUTRAL TOW DISABLED.
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Towing

•Avoid using speed control in hillyterrain.
•Do not rest your foot on the brakepedal while driving.
•Avoid carrying unnecessary weight.
•Avoid adding particular accessories toyour vehicle (e.g. bug deflectors,rollbars/light bars, running boards, skiracks).
•Avoid driving with the wheels out ofalignment.
DRIVING THROUGH WATER
WARNING
Do not drive through flowing or deepwater as you may lose control of yourvehicle.
Note:Driving through standing water cancause vehicle damage.
Note:Engine damage can occur if waterenters the air filter.
Before driving through standing water,check the depth. Never drive through waterthat is higher than the bottom of the wheelhubs.
When driving through standing water, drivevery slowly and do not stop your vehicle.Your brake performance and traction maybe limited. After driving through water andas soon as it is safe to do so:
•Lightly press the brake pedal to dry thebrakes and to check that they work.
•Check that the horn works.
•Check that the exterior lights work.
•Turn the steering wheel to check thatthe steering power assist works.
FLOOR MATS (If Equipped)
WARNINGS
Always use floor mats that aredesigned to fit the foot well of yourvehicle. Only use floor mats thatleave the pedal area unobstructed. Onlyuse floor mats that are firmly secured toretention posts so that they cannot slip outof position and interfere with the pedalsor impair safe operation of your vehicle inother ways.
Pedals that cannot move freely cancause loss of vehicle control andincrease the risk of serious personalinjury.
Always make sure that the floormats are properly attached to theretention posts in the carpet that aresupplied with your vehicle. Floor mats mustbe properly secured to both retention poststo make sure mats do not shift out ofposition.
Never place floor mats or any othercovering in the vehicle foot well thatcannot be properly secured toprevent them from moving and interferingwith the pedals or the ability to control thevehicle.
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Driving HintsE176913

WARNINGS
Never place floor mats or any othercovering on top of already installedfloor mats. Floor mats should alwaysrest on top of vehicle carpeting surface andnot another floor mat or other covering.Additional floor mats or any other coveringwill reduce the pedal clearance andpotentially interfere with pedal operation.
Check attachment of floor mats ona regular basis. Always properlyreinstall and secure floor mats thathave been removed for cleaning orreplacement.
Always make sure that objectscannot fall into the driver foot wellwhile the vehicle is moving. Objectsthat are loose can become trapped underthe pedals causing a loss of vehicle control.
Failure to properly follow floor matinstallation or attachmentinstructions can potentially causeinterference with pedal operation causinga loss of vehicle control.
To install floor mats, position the floor matso that the eyelet is over the retention postand press down to lock in.
To remove the floor mat, reverse theinstallation procedure.
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Driving HintsE142666

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty. The service is available:
•24 hours a day, seven days a week.
•For the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside Assistance covers:
•A flat tire change with a good spare, ifprovided with the vehicle (exceptvehicles supplied with a tire inflationkit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (7.6 L) of gasoline or 5 gal(18.9 L) of diesel fuel to a disabledvehicle. Roadside Assistance limits fueldelivery service to two no-chargeoccurrences within a 12-month period.
•Winch out — available within 100 ft(30.5 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearest
authorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer. If the towing vehicle isoperational but the trailer is not, then thetrailer does not qualify for any roadsideservices.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe owner's information portfolio in theglove compartment.
United States Ford vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States Ford vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Company ofCanada, Limited offers a complimentaryroadside assistance program. This programis eligible within Canada or the continentalUnited States.
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Roadside Emergencies

2. If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3.If you require assistance or clarificationon Ford Motor Company policies,please contact the Ford CustomerRelationship Center.
In order to help us serve you better, pleasehave the following information availablewhen contacting a Customer RelationshipCenter:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states within the United States,you must directly notify Ford in writingbefore pursuing remedies under yourstate's warranty laws, and Ford is alsoallowed a final repair attempt.
Additionally, in some states within theUnited States, a consumer has the optionof submitting a warranty dispute to theBBB Auto Line before taking action underthe Magnuson-Moss Warranty Act, or tothe extent allowed by state law, beforepursuing replacement or repurchaseremedies provided by certain state laws.This dispute handling procedure is notrequired prior to enforcing state createdrights or other rights which are independentof the Magnuson-Moss Warranty Act orstate replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’sapplicable express warranty after areasonable number of attempts, themanufacturer shall be required to eitherreplace the vehicle with one substantiallyidentical or repurchase the vehicle andreimburse the buyer in an amount equal tothe actual price paid or payable by theconsumer (less a reasonable allowancefor consumer use). The consumer has theright to choose whether to receive a refundor replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has hada reasonable number of attempts toconform the vehicle to its applicableexpress warranties if, within the first 18months of ownership of a new vehicle orthe first 18000 miles (29 000 km),whichever occurs first:
1.Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2.Four or more repair attempts are madeon the same nonconformity (a defector condition that substantially impairsthe use, value or safety of the vehicle)OR
3. The vehicle is out of service for repairof nonconformities for a total of morethan 30 calendar days (not necessarilyall at one time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of theneed for the repair of the nonconformityat the following address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
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Customer Assistance

For customers in Guam, theCommonwealth of the Northern MarianaIslands (CNMI), America Samoa, and theU.S. Virgin Islands, please feel free to callour Toll-Free Number: (800) 841-FORD(3673).
If your vehicle must be serviced while youare traveling or living in Puerto Rico,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (800) 841-FORD (3673)FAX: (313) 390-0804Email: [email protected]
If your vehicle must be serviced while youare traveling or living in the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.
Ford: 80004443673Lincoln: 80004441067If calling from the UAE: 80004441066If calling from the Kingdom of SaudiArabia: 8008443673If calling from Kuwait: 22280384
FAX: +971 4 3327266Email: [email protected]
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Motor Company byemailing [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, Incorporated at:
HELM, INCORPORATED47911 Halyard DrivePlymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reachedby their website:
www.helminc.com
(Items in this catalog may be purchasedby credit card, check or money order.)
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Customer Assistance