Button
Start
Range Rings and Charge Points (EnergiOnly)
Shaded rings appear on the map when youare driving in EV Now mode. The inner ringwith no shading indicates a safe range youcan travel using plug-in power only. Thelightly shaded outer band reflects areas
you may or may not be able to reach whilein EV Now mode. If your destination iswithin this band, your vehicle may operatein Auto EV mode, running the engine asneeded. The darker shaded area, beyondthe rings, is not likely reachable using onlythe vehicle's available plug-in energy.
The rings represent approximate ranges.Actual route distances, road grades,vehicle speed, accessory usage and otherconditions affect how far your vehicle cantravel in EV Now mode before recharging.
You can select charging POI's so that youcan always see them on the map when thescale is 5 mi (8 km) or lower.
To switch this on from the settings menuselect:
Menu Item
Navigation
Map Preferences
You can then switch the POI Icons on.
Menu Item
With the POI icons switched on, you canselect:
Select POIs
Travel
Charging
382
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3E235274
DescriptionItemCallout
This indicates which mode is active within the vehiclesystem.Power FlowA
Action and DescriptionMenu Item
The electric motor andgasoline engine arepowering the vehicle.
Status: Hybrid Drive
The hybrid system isstoring power in the high-voltage battery.
Status: Charging HVBattery
The vehicle is either atrest, or sharing very littlepower between the elec-tric system parts.
Status: Idle
The vehicle is driving inelectric mode (the poweris coming from the elec-tric motor). The gasolineengine is off in this mode.
Status: Electric Drive
The high-voltage batterycharging from the char-ging station is complete.
Status: Charge Complete
Shows the direction of power flow between thewheels and the electric motor.Motor-to-Wheel FlowB
Represents the hybrid electric motor. The higher themotor power is, the larger the circle around this node.Any time the vehicle is ready to be driven, the motornode illuminates.
Electric MotorC
Shows the direction of power flow between the high-voltage battery and the electric motor. Flow towardthe motor indicates the battery is providing power toaccelerate the vehicle (discharging the battery). Flowtoward the battery indicates the electric motor isproviding power to the battery (charging the battery).
1Battery-to-Motor FlowD
Appears when you plug your vehicle into the chargingstation. When charging the high voltage battery fromthe charging station, you can see flow from the plugto the battery on the screen.
PlugE
406
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3
DescriptionItemCallout
Includes all power usage from the low voltageaccessories such as the climate control fan, head-lights and heated seats. The higher the power usageis from these accessories, the larger the circle aroundthe node. This node illuminates anytime the vehicleis on since there is always some low level power inuse.
2OtherF
Includes the power usage from the high-voltageclimate control components such as the electric A/C compressor and the electric heater. The higher thepower usage is from these components, the largerthe circle around this node.
2,3ClimateG
Represents your high-voltage battery. A circle illumin-ates around the node when the high-voltage batteryis receiving power from regenerative braking or enginecharging. The higher the power going into the high-voltage battery, the larger the circle around this node.
BatteryH
Represents the fuel tank in the vehicle.FuelI
Shows flow from the fuel tank to the engine whenthe engine is on and using fuel (there are some caseswhere the engine is on, but not using any fuel). Whenthe engine is on, but not using fuel, the engine nodeis active, but the fuel flow path is off. An example ofthis is when your foot is off the accelerator pedal andthe vehicle is traveling at a high speed.
Fuel-to-Engine FlowJ
Provides you with the reason(s) the gasoline engineis on. When the gasoline engine is off, this displaydoes not appear.Engine On due to reasonsdisplayed by the system are in a chart following thislist.
Engine On due to:K
Shows the direction of power flow between theengine and the electric motor. The direction indicatesif the engine is providing power to the high-voltageelectrical system, or if the high-voltage electricalsystem is providing power to control or start theengine.
Motor-to-Engine FlowL
407
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3
DescriptionItemCallout
Represents the gasoline engine. It illuminates onlywhen the gasoline engine is on. The higher the enginepower is, the larger the circle around this node.
EngineM
Shows the direction of the power flow between theengine and the wheels.Engine-to-Wheels FlowN
Represents the power going to the wheels. The higherthe wheel power is, the larger the circle around thisnode. When the engine is off, drive power displays inblue. When the engine is on, drive power displays ingrey.
DriveO
1The battery-to-motor flow includesbattery power the vehicle is using foracceleration. It does not include energy thevehicle is using for accessories (such as airconditioning, headlights and radio). Thisscreen displays accessories and climateusage separately.
2Accessories indicates electrical powerdemands from your vehicle’s accessorysystems. Accessories use power but do notcontribute to making the vehicle move. Thepower flow displays power usage from theclimate control system and otheraccessories separately.3The climate control system may
determine A/C is necessary even when youturn it off. In this case, you may see someclimate power when the A/C is off.
Engine On due to
The engine is on because of the heater setting. Reduceor turn off the heater setting to return to electric mode.Heater Setting
The engine is on because the vehicle speed exceedsthe level for electric mode operation. Reduce the speedto return to electric mode.
High Speed
The engine is on when applying pressure to the acceler-ator pedal or switching on the speed control. Reducepressure on the accelerator pedal or switch off thespeed control to return to full electric mode.
Drive Power
The engine is on because the vehicle is in neutral gear.Shift out of neutral gear to return to electric mode.Neutral Gear
The engine is on because the vehicle is in low gear. Shiftout of low gear to return to electric mode.Low Gear
408
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3
Engine On due to
The engine is on to charge the high-voltage battery. Thevehicle returns to electric mode once the battery ischarged.
Battery Charging
The engine is on to maintain engine oil quality. Thevehicle returns to electric mode when low engine usemode is complete. See Plug-In Hybrid VehicleOperation (page 137).
Low Use
The engine is on due to high or low high-voltage batterytemperature. This is a normal operating condition. Thevehicle returns to electric mode automatically whenpossible.
Battery Temperature
The engine is on to optimize vehicle operation. Thevehicle returns to electric mode when possible.Normal Operation
The engine is on to provide increased powertrainbraking. This can occur when you turn on the gradeassist feature, when speed control is on or when drivingwith your foot off the accelerator pedal. Turning offgrade assist or speed control may allow the vehicle toreturn to electric mode.
Engine Braking Active
Privacy Notice for GPS Mapping withMyFord
MyFord allows for GPS mapping when avehicle is registered to a MyFord Mobileaccount. To remove the vehicle from theaccount, thereby removing GPS mappingability, a Master Reset can be performedin the vehicle. See Settings (page 412).
Before transferring ownership of a vehicle,owners may choose to execute a MasterReset or Factory Reset (completed via theMyFord Mobile website). Either methodremoves the vehicle from all MyFordMobile accounts.
It is recommended that new ownersconduct a Master Reset upon takingpossession of the vehicle to remove it fromany existing MyFord Mobile accounts. Thenew owner can activate a MyFord Mobileaccount by completing registration processon the website.
APPS
The system enables voice, steering wheel,and touch screen control of SYNC 3AppLink enabled smartphone apps. Oncean app is running through AppLink, you cancontrol main features of the app throughvoice commands and steering wheelcontrols.
Note:Available AppLink enabled apps willvary by market.
409
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3
When you select valet mode a pop upappears informing you that a four digitcode must be entered to enable anddisable valet mode. You can use any PINyou chose but you must use the same PINto disable valet mode. The system asksyou to input the code.
Note:If the system is locked and youcannot remember the PIN, please contactthe Customer Relationship Center.
United States: 1-800-392-3673Canada: 1-800-565-3673
To enable valet mode, enter your chosenPIN. The system then asks to confirm yourPIN by reentering it. The system then locks.
To unlock the system, enter the same pinnumber. The system reconnects to yourphone and all of your options are availableagain.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.However, should questions arise, pleaserefer to the tables below.
To check your cell phone's compatibility,visit the Ford website.
Website
owner.ford.comwww.syncmyride.cawww.syncmaroute.ca
Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audioadjustments.
The audio controlsettings on your cellphone may be affectingSYNC 3 performance.
There is back-ground noiseduring a phonecall.
Try switching your cell phone off, resettingit or removing the battery, then try again.Possible cell phonemalfunction.
During a call, Ican hear theother personbut they cannothear me.
Make sure that the microphone for SYNC3 is not set to off. Look for the microphoneicon on the phone screen.
To restart your system, shut down theengine, open and close the door, and thenlock the door and wait for 2-3 minutes.Make sure that your SYNC 3 screen is blackand the lighted USB port is off.
The system may need tobe restarted.
During a call, Icannot hear theother personand they cannothear me.
Check your cell phone's compatibility.This is a cell phone-dependent feature.SYNC 3 is notable to down-load my phone-book.
Make sure you allow SYNC 3 to retrievecontacts from your phone. Refer to yourcell manual.
Possible cell phonemalfunction.
425
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3
Footnote
*Ford Licensed Accessory. The accessorymanufacturer designs, develops andtherefore warrants Ford LicensedAccessories, and does not design or testthese accessories to Ford MotorCompany engineering requirements.Contact an authorized Ford dealer for themanufacturer's limited warranty details,and request a copy of the Ford LicensedAccessories product limited warrantyfrom the accessory manufacturer.
For maximum vehicle performance, keepthe following information in mind whenadding accessories or equipment to yourvehicle:
•When adding accessories, equipment,passengers and luggage to yourvehicle, do not exceed the total weightcapacity of the vehicle or of the frontor rear axle (GVWR or GAWR asindicated on the Safety ComplianceCertification label). Ask an authorizeddealer for specific weight information.
•The Federal CommunicationsCommission (FCC) and CanadianRadio TelecommunicationsCommission (CRTC) regulate the useof mobile communications systemsthat are equipped with radiotransmitters, for example, two-wayradios, telephones and theft alarms.Any such equipment installed in yourvehicle should comply with FederalCommunications Commission (FCC)and Canadian RadioTelecommunications Commission(CRTC) regulations and should beinstalled only by an authorized dealer.
•Mobile communications systems mayharm the operation of your vehicle,particularly if their manufacturer didnot design them specifically forautomotive use.
•If you or an authorized Ford dealer addany non-Ford electrical or electronicaccessories or components to yourvehicle, you may adversely affectbattery performance and durability. Inaddition, you may also adversely affectthe performance of other electricalsystems in the vehicle.
438
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Accessories
Less Cost to Properly Maintain YourVehicle
Ford Protect Extended Service Plan alsooffers a Premium Maintenance Plan thatcovers all scheduled maintenance, andselected wear items. The coverage isprepaid, so you never have to worry aboutthe cost of your vehicle’s maintenance.
Covered maintenance includes:
•Windshield wiper blades.
•Spark plugs.
•The clutch disc.
•Brake pads and linings.
•Shock absorbers.
•Struts.
•Engine Belts.
•Engine coolant hoses, clamps ando-rings.
•Diesel exhaust fluid replenishment.
•Cabin air filter replacement every20,000 mi (32,000 km) (electricvehicles only).
Interest Free Finance Options
Just a 10% down payment will provide youwith an affordable, no interest, no feepayment program allowing you all thesecurity and benefits Ford ProtectExtended Service Plan has to offer whilepaying over time. You are pre-approvedwith no credit check or hassles. To learnmore, call our Ford Protect ExtendedService Plan specialists at 800-367-3377.
Ford Protect Extended Service PlanP.O. Box 321067Detroit, MI 48232
Ford Protect Extended ServicePlan (CANADA ONLY)
You can get more protection for yourvehicle by purchasing a Ford ProtectExtended Service Plan. Ford ProtectExtended Service Plan is the only servicecontract backed by Ford Motor Companyof Canada, Limited. Depending on the planyou purchase, Ford Protect ExtendedService Plan provides benefits such as:
•Rental reimbursement.
•Coverage for certain maintenance andwear items.
•Protection against repair costs afteryour New Vehicle Limited WarrantyCoverage expires.
•Roadside Assistance benefits.
There are several Ford Protect ExtendedService Plans available in various time,distance and deductible combinations.Each plan is tailored to fit your own drivingneeds, including reimbursement for towingand rental. When you purchase FordProtect Extended Service Plan, you receiveadded peace-of-mind protectionthroughout Canada, the United States andMexico, provided by a network ofparticipating authorized Ford MotorCompany dealers.
Note:Repairs performed outside ofCanada, the United States and Mexico arenot eligible for Ford Protect ExtendedService Plan coverage.
This information is subject to change. Formore information; visit your local Ford ofCanada dealer or www.ford.ca to find theFord Protect Extended Service Plan thatis right for you.
440
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Ford Protect