The Better Business Bureau (BBB) AutoLine Program (U.S. Only).....................206
Utilizing the Mediation/ArbitrationProgram (Canada Only).......................207
Getting Assistance Outside the U.S. andCanada........................................................207
Ordering Additional Owner'sLiterature....................................................208
Reporting Safety Defects (U.S.Only)............................................................209
Reporting Safety Defects (CanadaOnly)............................................................209
Fuses
Fuse Specification Chart.............................211
Changing a Fuse..........................................220
Maintenance
General Information....................................222
Opening and Closing the Hood..............222
Under Hood Overview - Hybrid ElectricVehicle (HEV)............................................223
Under Hood Overview - Plug-In HybridElectric Vehicle (PHEV).........................225
Engine Oil Dipstick......................................226
Engine Oil Check..........................................226
Oil Change Indicator Reset.......................227
Engine Coolant Check...............................228
Automatic Transmission FluidCheck............................................................232
Brake Fluid Check........................................232
Power Steering Fluid Check.....................232
Washer Fluid Check....................................232
Fuel Filter........................................................233
Changing the 12V Battery.........................233
Checking the Wiper Blades......................234
Changing the Wiper Blades.....................235
Adjusting the Headlamps.........................236
Removing a Headlamp..............................238
Changing a Bulb...........................................238
Bulb Specification Chart...........................242
Changing the Engine Air Filter................244
Vehicle Care
General Information....................................247
Cleaning Products.......................................247
Cleaning the Exterior..................................247
Waxing.............................................................248
Cleaning the Engine...................................249
Cleaning the Windows and WiperBlades..........................................................249
Cleaning the Interior...................................250
Cleaning the Instrument Panel andInstrument Cluster Lens.........................251
Cleaning Leather Seats.............................252
Repairing Minor Paint Damage...............252
Cleaning the Wheels..................................252
Vehicle Storage.............................................253
Body Styling Kits..........................................254
Wheels and Tires
Tire Sealant and Inflator Kit....................255
Tire Care...........................................................261
Using Summer Tires....................................275
Using Snow Chains.....................................276
Tire Pressure Monitoring System...........276
Technical Specifications..........................280
Capacities and Specific-ations
Engine Specifications................................282
Motorcraft Parts...........................................283
Vehicle Identification Number................284
Vehicle Certification Label.......................285
Transmission Code Designation............285
Capacities and Specifications...............286
Audio System
General Information...................................289
Audio Unit - Vehicles With: AM/FM/CD.................................................................290
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Table of Contents
•Various vehicle speed minders can beset. Once you select a speed, it will beshown in the display, followed by anaudible tone when the preselectedvehicle speed is exceeded.
•Audio system maximum volume of45%. A message will be shown in thedisplay when you attempt to exceedthe limited volume. Also, thespeed-sensitive or compensatedautomatic volume control will bedisabled.
•Always on setting. When this isselected, you will not be able to turnoff Advance Trac or traction control (ifyour vehicle is equipped with thisfeature).
CREATING A MYKEY
Use the information display to create aMyKey:
1. Insert the key you want to program intothe ignition. If your vehicle is equipped witha push-button start, hold the intelligentaccess key next to the steering column.Details on the correct fob placement andposition is in another chapter. SeeStarting and Stopping the Engine (page129).
2. Switch the ignition on.
3. Access the main menu on theinformation display controls, and selectSettings and then MyKey by pressing OKor the > button.
4. Press OK or the > button to selectCreate MyKey.
5. When prompted, hold the OK buttonuntil you see a message informing you tolabel this key as a MyKey. The key will berestricted at your vehicle's next start.
MyKey is successfully created. Make sureyou label it so you can distinguish it fromthe admin keys.
You can also program configurablesettings for the key(s). Refer toProgramming/Changing ConfigurableSettings.
Programming/ChangingConfigurable Settings
Use the information display to access yourconfigurable MyKey settings:
1. Switch the ignition on using an adminkey or fob.
2. Access the main menu on theinformation display controls, and selectSettings, then MyKey by pressing OKor the > button.
3. Use the arrow buttons to get to aconfigurable feature.
4. Press OK or > to make a selection.
Note:You can clear or change your MyKeysettings at any time during the same keycycle as you created the MyKey. Once youhave switched the engine off, however, youwill need an admin key to change or clearyour MyKey settings.
CLEARING ALL MYKEYS
You can clear or change your MyKeysettings using the information displaycontrol on the steering wheel. SeeInformation Displays (page 92).
Switch the ignition on using an admin key.
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MyKey™
GENERAL INFORMATION
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
Various systems on your vehicle can becontrolled using the information displaycontrols on the steering wheel.Corresponding information is displayed inthe information display.
Left Information Display Controls
•Press the up and down arrow buttonsto scroll through and highlight theoptions within a menu.
•Press the right arrow button to enter asub-menu.
•Press the left arrow button to exit amenu.
•Press and hold the left arrow button atany time to return to the main menudisplay (escape button).
•Press the OK button to choose andconfirm settings or messages.
Main menu
From the main menu bar on the left sideof the information display, you can choosefrom the following categories:
Display/Trip
Information
Settings
Scroll up or down to highlight one of thecategories, and then press the right arrowkey or OK to enter into that category. Pressthe left arrow key as needed to exit backto the main menu.
Display/Trip
Use the up or down arrowbuttons to choose between thefollowing display options.
Note:The cluster will remember the menulevel 2 state when you change the key statefrom the RUN to the OFF position.
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Information DisplaysE162394 E144639 E144642 E100023 E144639
Fuel Economy (Energi only)
This display is only available in HybridMode. In Plug-in Power Mode the displaychanges to Miles (or km)/Full Charge.
An Instant Fuel Economy gauge is providedalong with Avg Fuel Economy. Whileviewing this screen you can reset youraverage fuel economy by pressing andholding the OK button on the left handsteering wheel controls. For moreinformation see Common Displays in thischapter.
Trip 1 & 2
Provides trip odometer, trip average fueleconomy and trip timer.
Distance traveled on battery power onlywith the engine off is shown in blue nextto total trip distance.
For Energi vehicles total plug-in electricityused in kilowatt hours (kWh) is shown inblue next to trip average fuel economy.
Info
In this mode, you can viewdifferent vehicle systeminformation and perform asystem check.
Information
Displays a number of different system tutorials. Use the up/downarrows to scroll through the tutorials. Then press OK to view.Tutorial
MyKeys (Number of MyKeys programmed)MyKey
MyKey Miles (km) (Distance traveled using a programmed MyKey)
Admin Keys (Number of admin keys)
All active warnings will display first if applicable. The system checkmenu may appear different based upon equipment options andcurrent vehicle status. Use the up/down arrow buttons to scrollthrough the list.
System Check
Settings
In this mode, you can configuredifferent driver setting choices.
Note:Some items are optional and may not appear.
Note:Some MyKey items will only appear if a MyKey is set.
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Efficiency Leaves
Efficiency leaves indicate short term drivingefficiency measured over the last fewminutes. The more leaves and vines thatappear on the display, the better your fueleconomy. Leaves and vines willoccasionally appear and disappear toindicate a change in your driving efficiency.
Fuel History
From left to right this view includes aninstantaneous fuel economy gauge,historical fuel economy data and averagefuel economy. The historical datarepresents an average over time intervalsof either 1, 2 or 6 minutes, with the leftmostinterval being the most recent. Shown atthe bottom of the view is the total timeduration for the 5 intervals. You can selecttotal duration in the options menu.Intervals shown in grey color are from theprevious drive. The blue horizontal linerepresents the average fuel economy valueshown to the right.
Note:Hold OK to reset fuel history andaverage fuel economy.
Coach
This view provides a comparison of yourrecent acceleration, braking and cruisingbehavior, then recommends the mostefficient use of energy under presentconditions. The horizontal bars fill from leftto right with best behavior and appear bluewhen at least half full. When the bars areless than half full, the color is amber,suggesting that you need a change in yourdriving behavior to achieve better energyefficiency.
Note:Fuel Economy will be impacted byyour use of brakes, accelerator andaccessories, as well as environmentalconditions such as hills and weather.
Note:Fuel economy is not always ameasure of appropriate driving behavior. Forexample, when driving uphill andmaintaining an appropriate speed, yourinstant fuel economy may not be good(losing leaves) but the Coach may show ablue bar for Acceleration and Cruising.
Common Displays
Both Average fuel economy and aninstantaneous fuel economy gauge areincluded in Engage, Empower, MyView (ifselected) and Fuel Economy (shown inHybrid Mode) on the left informationdisplay. They are also included in FuelHistory on the right information display.
Average Fuel Economy
Average Fuel Economy is continuouslyaveraged since the last reset. You can resetyour average fuel economy by pressing andholding the OK button on thecorresponding steering wheel controls. ForEnergi vehicles both Hybrid and Plug-inPower mode operation will be included inthe calculation.
Note:Average fuel economy cannot bereset in MyView.
Instantaneous Fuel Economy
If your instantaneous fuel economy isgreater than the maximum valuedisplayed, a + sign will be shown next tothe maximum scale number. When yourvehicle is operating on battery power only,EV will display and the gauge fill will showin blue.
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Information Displays
Note: Do not use razor blades or othersharp objects to clean or remove decalsfrom the inside of the heated rear window.The vehicle warranty does not coverdamage caused to the heated rear windowgrid lines.
Heated Exterior Mirrors (If Equipped)
When you switch the heated rearwindow on, the heated exteriormirrors will automatically turnon.
Note:Do not remove ice from the mirrorswith a scraper or adjust the mirror glasswhen it is frozen in place.
Note:Do not clean the mirror housing orglass with harsh abrasives, fuel or otherpetroleum-based cleaning products.
CABIN AIR FILTER
The cabin air filter is under the instrumentpanel in the passenger footwell area.
The system filters airborne particles suchas dust, spores and pollen in the airsupplied to and recirculated in the interiorof your vehicle.
Make sure you have a cabin air filterinstalled at all times. Running the systemwithout a filter in place could degrade ordamage the system.
Your vehicle cabin air filter gives you andyour passengers the following benefits:
•It improves your driving comfort byreducing particle concentration.
•It improves the interior compartmentcleanliness.
•It protects the climate controlcomponents from particle deposits.
Change the air filter element at the properintervals.
For additional cabin air filter information,or to replace the filter, see an authorizeddealer.
REMOTE START (If Equipped)
You can switch this feature on or off andadjust the settings using the informationdisplay.
The system adjusts the interiortemperature depending on your chosensettings during remote start.
You cannot adjust the climate controlsetting during remote start operation.When you switch the ignition on, theclimate control system will return to theprevious settings. You can now makeadjustments.
You can switch on certainvehicle-dependent features when needed,such as:
•Heated seats.
•Cooled seats.
•Heated steering wheel.
•Heated mirrors.
•Heated rear window.
Automatic Settings
In hot weather, the system is set to 72°F(22°C). The cooled seats are set to high(if available, and selected to AUTO in theinformation display).
In moderate weather, the system eitherheats or cools (based on previoussettings). The rear defroster, heatedmirrors and heated or cooled seats do notautomatically turn on.
In cold weather, the system is set to 72°F(22°C). The heated seats are set to high(if available, and selected to AUTO in theinformation display). The heated rearwindow and heated mirrors automaticallyturn on.
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Climate ControlE72507
Your vehicle may accelerate more slowlyand the top speed may be lower in EV Nowmode than in Auto EV mode.
You can enable your engine at any time byusing one of the following methods:
1.Press the OK button on the left 5–waysteering wheel control while viewingthe miles or kilometers per chargescreen. Your vehicle will enable theengine as needed, and willautomatically return to EV Now aftereight seconds or when the engine is nolonger needed.
2.Press the accelerator pedal fully. A popup message will appear. Press OK onthe left-hand steering wheel button toactivate as needed. The message willdisappear if you release the acceleratorpedal.
3. Press the EV button. This will changethe mode to EV Later and permitengine operation.
Your vehicle may automatically enterEngine Enabled mode if system conditionsrequire it. A engine enabled message willdisplay if this occurs. This is normalfunction, and your vehicle will return to EVNow when possible.
Your vehicle may enter Enable Enginemode if the climate control is in a defrostmode and the outside temperature is cold.A engine enabled message will display ifthis occurs. If defrost is not needed, selecta different climate control mode to permitEV Now.
When you enable EV Now, a blue EV icondisplays in the left-hand informationdisplay. If your vehicle is in the EngineEnabled mode, the EV icon will be yellow.
EV Now will automatically exit when thePlug in power has been depleted.
EV Later
This mode saves most of thehigh voltage battery plug inpower for future use (forexample, your initial drive is at high speedson open roads, but later your drive will beat low speeds in an urban area whereplug-in power usage is most efficient).Your vehicle will run the engine as neededand keep most of the high voltage batteryplug in power for later use in Auto Mode orEV Now mode.
When you enable EV Later, a white EVLater icon appears on the left-handinformation display.
The EV Later mode will automatically resetto EV Auto mode when you power yourvehicle off. You may press the EV buttontwice during the next drive to return to EVLater mode, if desired.
ECO Cruise
Note:ECO Cruise is available as a separatefeature on Energi vehicles only. On nonplug-in vehicles it is included in EcoSelect.
This feature saves vehicle energy byrelaxing acceleration compared tostandard cruise control. For example, yourvehicle may temporarily lose speed whengoing uphill. When set to on, ECO appearsin the information display when cruisecontrol is on.
You can switch it on or off in through theinformation display. See GeneralInformation (page 92).
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Unique Driving CharacteristicsE151263
AnswerQuestion
Your vehicle's engine and transmission aredesigned to deliver the power you need atthe most efficient engine speed. This maybe higher than expected during heavyaccelerations, and may fluctuate whendriving at a steady speed. These are charac-teristics of the Atkinson engine cycle andthe transmission technology that helpmaximize your hybrid's fuel economy.
Why does my engine rev up so high some-times when I accelerate?
The fan noise comes from a fan locatednext to the high voltage battery pack. Thisfan turns on when the battery requirescooling air. The fan speed, and associatednoise level, will change according to theamount of cooling required to maintaingood performance. Maintaining the batterytemperature at optimal conditions alsoprolongs the useful life of the battery andhelps to achieve better fuel economy.
What is the fan noise I hear from the rearof my hybrid?
Change the engine oil every 10000 miles(16000 kilometers) or once per year undernormal operating conditions.
What is the engine oil change serviceinterval?
Your hybrid vehicle can use E15 (15%ethanol, 85% gasoline) fuel, but you maynotice slightly reduced fuel economybecause ethanol contains less energy pergallon than gasoline. Your hybrid vehicle isnot designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and howwill it affect my fuel economy?
The high voltage battery system is designedto last the life of the vehicle and requiresno maintenance.
How long will my high voltage battery last?Does it need maintenance?
There are no provisions for charging thehigh voltage battery from a power supplyexternal to the vehicle. (For C-MAX Energivehicles, the vehicle can be plugged into a110-volt outlet with charge cord provided.)
Can you charge the battery with a plug intoan A/C outlet?
Yes. Your hybrid vehicle can be flat towedwithout modification. See Towing (page192).
Can I tow the hybrid behind my motor homewith all four wheels down?
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Unique Driving Characteristics