2017 DODGE DURANGO Owners Manual

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
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IF YOU NEED CONSUMER ASSISTANCE 559

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the manu-
facturer has installed special TDD (Telecommunication De-
vices for the Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who has access to a
TDD or a conventional teletypewriter (TTY) in the United
States, can communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
560 IF YOU NEED CONSUMER ASSISTANCE

We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the DVD,
for the terms and provisions of FCA US LLC warranties
applicable to this vehicle and market.
MOPAR PARTS
MOPAR fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should imme-
diately inform the National Highway Traffic Safety Admin-
istration (NHTSA) in addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized dealer
or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety Hotline
toll free at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov; or write to: Administrator,
NHTSA, 400 Seventh Street, SW., Washington, D.C. 20590.
You can also obtain other information about motor vehicle
safety from http://www.safercar.gov.
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IF YOU NEED CONSUMER ASSISTANCE 561

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
If you prefer mailing your payment, please call for an order
form.
NOTE:A street address is required when ordering manu-
als (no P.O. Boxes). Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests, and a complete
list of all tools and equipment.
562 IF YOU NEED CONSUMER ASSISTANCE

Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.comDEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer in
each category is shown on the sidewall of the tires on your
vehicle.
All passenger vehicle tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on the
wear rate of the tire when tested under controlled condi-
tions on a specified government test course. For example, a
tire graded 150 would wear one and one-half times as well
on the government course as a tire graded 100. The relative
performance of tires depends upon the actual conditions of
their use, however, and may depart significantly from the
norm due to variations in driving habits, service practices,
and differences in road characteristics and climate.
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IF YOU NEED CONSUMER ASSISTANCE 563

Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions on
specified government test surfaces of asphalt and concrete.
A tire marked C may have poor traction performance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or peak
traction characteristics.
Temperature Grades
The temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation of heat
and its ability to dissipate heat, when tested under con-
trolled conditions on a specified indoor laboratory test
wheel. Sustained high temperature can cause the material
of the tire to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure. The grade C
corresponds to a level of performance, which all passenger
vehicle tires must meet under the Federal Motor Vehicle
Safety Standard No. 109. Grades B and A represent higher
levels of performance on the laboratory test wheel, than the
minimum required by law.
WARNING!
The temperature grade for this tire is established for a
tire that is properly inflated and not overloaded. Ex-
cessive speed, under-inflation, or excessive loading,
either separately or in combination, can cause heat
buildup and possible tire failure.
564 IF YOU NEED CONSUMER ASSISTANCE

INDEX
10

About Your Brakes........................ .406
Adaptive Cruise Control (ACC) (Cruise Control) . . . .153
Adding Engine Coolant (Antifreeze) .............522
Adding Fuel ............................. .449
Additives, Fuel ........................... .446
Adjust Forward ............................110,111
Rearward ...........................110,111
Air Bag Air Bag Operation .........................53
Air Bag Warning Light .....................60
Driver Knee Air Bag .......................54
Enhanced Accident Response ..............60, 499
Event Data Recorder (EDR) .................499
If A Deployment Occurs ....................59
Knee Impact Bolsters .......................54
Maintaining Your Air Bag System ..............62
Redundant Air Bag Warning Light .............61
Side Air Bags ............................55
Transporting Pets .........................83
Air Bag Light ....................... .60, 86, 238
Air Bag Maintenance .........................62
Air Cleaner, Engine (Engine Air Cleaner Filter) ......511
Air Conditioner Maintenance ..................512
Air Conditioning Filter ...................351, 513 Air Conditioning, Operating Tips
............350, 352
Air Conditioning, Rear Zone ..................343
Air Conditioning Refrigerant ...............512, 513
Air Conditioning System ..................346, 512
Air Pressure, Tires ......................... .428
Alarm Arm The System ..........................16
Disarm The System ........................17
Alarm, Panic ...............................20
Alarm (Security Alarm) ....................16, 240
Alarm System (Security Alarm) .................16
All Wheel Drive (AWD) ..................... .395
Alterations/Modifications, Vehicle ................8
Antifreeze (Engine Coolant) ................521, 545
Disposal .............................. .523
Anti-Lock Brake System (ABS) .................407
Anti-Lock Warning Light .....................250
Appearance Care .......................... .528
Arming
System (Security Alarm) ................16
Assist, Hill Start .......................... .409
Auto Down Power Windows ...................34
Automatic Headlights ...................... .136
Automatic High Beams ..................... .136
Automatic Temperature Control (ATC) ...........346
Automatic Transmission ..................388, 528
566 INDEX