2017 DODGE DURANGO service

If equipped, the rearview mirror contains an ASSIST and a
9-1-1 button.
WARNING!
ALWAYS obey traffic laws and pay attention to the
road. Some Uconnect Access services, including 9-1-1
and Assist, will NOT work without an operable
1X(voice/data) or 3G(data) network connection.NOTE:
•
Your vehicle may be transmitting data as authorized by
the subscriber.
• The 9–1–1 and ASSIST buttons will only function if you
are connected to an operable 1X(voice/data) or 3G(data)
network. Other Uconnect services will only be operable
if your Uconnect Access service is active and you are
connected to an operable 1X(voice/data) or 3G(data)
network.
ASSIST Call
The ASSIST Button is used to automatically connect you to
any one of the following support centers:
• Roadside Assistance – If you get a flat tire, or need a tow,
just push the ASSIST button and you’ll be connected to
someone who can help. Roadside Assistance will know
what vehicle you’re driving and its location. Additional
fees may apply for Roadside Assistance.
• Uconnect Access Customer Care – In-vehicle support for
Uconnect Access and Uconnect Access Via Mobile fea-
tures.
• Vehicle Customer Care – Total support for all other
vehicle issues.
Automatic Dimming Mirror
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UNDERSTANDING THE FEATURES OF YOUR VEHICLE 95

9-1-1 Call
1. Push the 9-1-1 Call button on the rearview mirror.
NOTE:In case the 9-1-1 Call button is pushed in error,
there will be a 10 second delay before the 9-1-1 Call system
initiates a call to a 9-1-1 operator. To cancel the 9-1-1 Call
connection, push the 9-1-1 Call button on the rearview
mirror or press the cancellation button on the Device
Screen. Termination of the 9-1-1 Call will turn off the green
LED light on the rearview mirror.
2. The LED light located between the ASSIST and 9-1-1 buttons on the rearview mirror will turn green once a
connection to a 9-1-1 operator has been made.
3. Once a connection between the vehicle and a 9-1-1 operator is made, the 9-1-1 Call system may transmit the
following important vehicle information to a 9-1-1 op-
erator:
• Indication that the occupant placed a 9-1-1 Call.
• The vehicle brand.
• The last known GPS coordinates of the vehicle. 4. You should be able to speak with the 9-1-1 operator
through the vehicle audio system to determine if addi-
tional help is needed.
WARNING!
ALWAYS obey traffic laws and pay attention to the
road. Some Uconnect Access services, including 9-1-1
and Assist, will NOT work without an operable
1X(voice/data) or 3G(data) network connection.
NOTE: •Your vehicle may be transmitting data as authorized
by the subscriber.
• Once a connection is made between the vehicle’s 9-1-1
Call system and the 9-1-1 operator, the 9-1-1 operator
may be able to open a voice connection with the
vehicle to determine if additional help is needed. Once
the 9-1-1 operator opens a voice connection with the
vehicle’s 9-1-1 Call system, the operator should be able
to speak with you or other vehicle occupants and hear
sounds occurring in the vehicle. The vehicle’s 9-1-1
Call system will attempt to remain connected with the
9-1-1 operator until the 9-1-1 operator terminates the
connection.
96 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

5. The 9-1-1 operator may attempt to contact appropriateemergency responders and provide them with impor-
tant vehicle information and GPS coordinates.
WARNING!
•If anyone in the vehicle could be in danger (e.g., fire
or smoke is visible, dangerous road conditions or
location), do not wait for voice contact from a 9-1-1
operator. All occupants should exit the vehicle im-
mediately and move to a safe location.
• Never place anything on or near the vehicle’s oper-
able 1X(voice/data) or 3G(data) network and GPS
antennas. You could prevent operable 1X(voice/data)
or 3G(data) network and GPS signal reception,
which can prevent your vehicle from placing an
emergency call. An operable 1X(voice/data) or
3G(data) network and GPS signal reception is re-
quired for the 9-1-1 Call system to function properly.
•
The 9-1-1 Call system is embedded into the vehicle’s
electrical system. Do not add aftermarket electrical
equipment to the vehicle’s electrical system. This may
(Continued)
WARNING! (Continued)
prevent your vehicle from sending a signal to initiate an
emergency call. To avoid interference that can cause the
9-1-1 Call system to fail, never add aftermarket equip-
ment (e.g., two-way mobile radio, CB radio, data re-
corder, etc.) to your vehicle’s electrical system or modify
the antennas on your vehicle. IF YOUR VEHICLE
LOSES BATTERY POWER FOR ANY REASON (IN-
CLUDING DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND SERVICES,
AMONG OTHERS, WILL NOT OPERATE.
•Modifications to any part of the 9-1-1 Call system
could cause the air bag system to fail when you need
it. You could be injured if the air bag system is not
there to help protect you.
9-1-1 Call System Limitations
Vehicles sold in Canada and Mexico DO NOThave 9-1-1
Call system capabilities.
9-1-1 or other emergency line operators in Canada and
Mexico may not answer or respond to 9-1-1 system calls.
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UNDERSTANDING THE FEATURES OF YOUR VEHICLE 97

If the 9-1-1 Call system detects a malfunction, any of the
following may occur at the time the malfunction is de-
tected, and at the beginning of each ignition cycle:
•The rearview mirror light located between the ASSIST
and 9-1-1 buttons will continuously be illuminated red.
• The Instrument Cluster Display will show the following
message “Vehicle device requires service. Please contact
your dealer.”
• An In-Vehicle Audio message will state “Vehicle device
requires service. Please contact your dealer.”
WARNING!
• Ignoring the rearview mirror light could mean you
will not have 9-1-1 Call services. If the rearview
mirror light is illuminated, have an Authorized
Dealer service the 9-1-1 Call system immediately.
• The Occupant Restraint Control module turns on the
Air Bag Warning Light on the instrument panel if a
malfunction in any part of the system is detected. If
the Air Bag Warning Light is illuminated, have an
Authorized Dealer service the Occupant Restraint
Control system immediately. Even if the 9-1-1 Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop the
9-1-1 Call system operation. These include, but are not
limited to, the following factors:
•
Delayed accessories mode is active.
• The ignition is in the OFF position.
• The vehicle’s electrical systems are not intact.
• The 9-1-1 Call system software and/or hardware are
damaged during a crash.
• The vehicle battery loses power or becomes discon-
nected during a vehicle crash.
• 1X(voice/data) or 3G(data) network and/or Global Po-
sitioning Satellite signals are unavailable or obstructed.
• Equipment malfunction at the 9-1-1 operator facility.
• Operator error by the 9-1-1 operator.
• 1X(voice/data) or 3G(data) network congestion.
• Weather.
• Buildings, structures, geographic terrain, or tunnels.
98 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

WARNING!
ALWAYS obey traffic laws and pay attention to the
road. Some Uconnect Access services, including 9-1-1
and Assist, will NOT work without an operable
1X(voice/data) or 3G(data) network connection.
NOTE:
• Your vehicle may be transmitting data as authorized by
the subscriber.
•
Never place anything on or near the vehicle’s 1X(voice/
data) or 3G(data) and GPS antennas. You could prevent
1X(voice/data) or 3G(data) and GPS signal reception,
which can prevent your vehicle from placing an emergency
call. An operable 1X(voice/data) or 3G(data) network con-
nection and a GPS signal is required for the 9-1-1 Call
system to function properly.
General Information
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2)
this device must accept any interference received, includ-
ing interference that may cause undesired operation. NOTE:
Changes or modifications not expressly approved
by the party responsible for compliance could void the
user’s authority to operate the equipment.
CAUTION!
To avoid damage to the mirror during cleaning, never
spray any cleaning solution directly onto the mirror.
Apply the solution onto a clean cloth and wipe the
mirror clean.
Outside Mirrors
To receive maximum benefit, adjust the outside mirrors to
center on the adjacent lane of traffic with a slight overlap of
the view obtained on the inside mirror.
WARNING!
Vehicles and other objects seen in the passenger side
convex mirror will look smaller and farther away than
they really are. Relying too much on your passenger
side convex mirror could cause you to collide with
another vehicle or other object. Use your inside mirror
when judging the size or distance of a vehicle seen in
the passenger side convex mirror. Some vehicles will
not have a convex passenger side mirror.
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UNDERSTANDING THE FEATURES OF YOUR VEHICLE 99

The BSM system is designed not to issue an alert on
stationary objects such as guardrails, posts, walls, foliage,
berms, etc. However, occasionally the system may alert on
such objects. This is normal operation and your vehicle
does not require service.
The BSM system will not alert you of objects that are
traveling in the opposite direction of the vehicle in adjacent
lanes.
WARNING!
The Blind Spot Monitoring system is only an aid to
help detect objects in the blind spot zones. The BSM
system is not designed to detect pedestrians, bicyclists,
or animals. Even if your vehicle is equipped with the
BSM system, always check your vehicles mirrors,
glance over your shoulder, and use your turn signal
before changing lanes. Failure to do so can result in
serious injury or death.
Stationary Objects
Opposing Traffic
106 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

General Information
This vehicle has systems that operate on radio frequency
that comply with Part 15 of the Federal Communications
Commission (FCC) rules and with Industry Canada Stan-
dards RSS- GEN/210/220/310.
Operation is subject to the following two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, in-cluding interference that may cause undesired operation
of the device.
Changes or modifications to any of these systems by other
than an authorized service facility could void authorization
to use this equipment.
SEATS
Seats are part of the Occupant Restraint System of the
vehicle.
WARNING!
• It is dangerous to ride in a cargo area, inside or
outside of a vehicle. In a collision, people riding in
these areas are more likely to be seriously injured or
killed.
• Do not allow people to ride in any area of your
vehicle that is not equipped with seats and seat belts.
In a collision, people riding in these areas are more
likely to be seriously injured or killed.
• Be sure everyone in your vehicle is in a seat and
using a seat belt properly.
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UNDERSTANDING THE FEATURES OF YOUR VEHICLE 109

NOTE:
•The head restraints should only be removed by qualified
technicians, for service purposes only. If either of the
head restraints require removal, see your authorized
dealer.
• In the event of deployment of an Active Head Restraint,
refer to “Occupant Restraints/Resetting Active Head
Restraints (AHR)” in “Things To Know Before Starting
Your Vehicle” for further information.
WARNING!
• All occupants, including the driver, should not oper-
ate a vehicle or sit in a vehicle’s seat until the head
restraints are placed in their proper positions in
order to minimize the risk of neck injury in the event
of a collision.
• Do not place items over the top of the Active Head
Restraint, such as coats, seat covers or portable DVD
players. These items may interfere with the opera-
tion of the Active Head Restraint in the event of a
collision and could result in serious injury or death.
• Active Head Restraints may be deployed if they are
struck by an object such as a hand, foot or loose
cargo. To avoid accidental deployment of the Active
Head Restraint ensure that all cargo is secured, as
loose cargo could contact the Active Head Restraint
during sudden stops. Failure to follow this warning
could cause personal injury if the Active Head Re-
straint is deployed.
Active Head Restraint (Tilted)
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UNDERSTANDING THE FEATURES OF YOUR VEHICLE 121