2017 CITROEN C-ELYSÉE ESP

203
Frequently asked questions
The following tables contain answers to the most frequently asked questions.
QUESTIONRESPONSE SOLUTION
There is a difference in sound quality between
the different audio sources (radio, CD...). To allow for optimal listening quality, the audio
settings (Volume, Bass, Treble, Ambience,
Loudness) can be tailored to different
sound sources, which can generate audible
differences when changing source (radio, CD...).Check that the audio settings (volume, bass,
treble, ambience, loudness) are adapted to
the sources listened to. It is advisable to set
the AUDIO functions (Bass, Treble, Front-
Rear Fader, Left-Right Balance) to the middle
position, select the musical ambience "None"
and set the loudness correction to the "Active"
position in CD mode or to the "Inactive" position
in radio mode.
When changing the settings for treble and bass,
the ambience setting is deselected.
When changing the ambiance setting, treble
and bass are reset to zero. Choosing an ambiance imposes settings for
treble and bass. Modifying one without the other
is not possible.
Modify the treble and bass settings or the
ambience setting to obtain the desired sound
quality.
.
AUDIO and TELEMATICS

204
QUESTIONRESPONSE SOLUTION
When changing the balance setting, distribution
is deselected. Choosing a distribution setting imposes a
balance setting. Modifying one without the other
is not possible.Modify the balance setting or the distribution
setting to obtain the desired sound quality.
The reception quality of the tuned radio station
gradually deteriorates or the stored stations are
not working (no sound, 87.5 Mhz is displayed ...).The vehicle is too far from the transmitter of
the station or no transmitter is present in the
geographical area.Activate the RDS mode and start a new search
for the station so that the system can check
whether a stronger transmitter is available in the
geographic area.
The environment (hills, buildings, tunnels,
basement car parks...) block reception, including
in RDS mode. This phenomenon is normal and does not
indicate a failure of the audio equipment.
The aerial is absent or has been damaged (for
example when going through an automatic car
wash or in an underground car park). Have the antenna checked by the
CITROËN
network .
Sound cut-outs of 1 to 2 seconds in radio mode. During this brief sound cut-out, the RDS searches for another frequency giving better
reception of the station.Switch off the RDS function if the phenomenon
is too frequent and always on the same route.
The traffic announcement (TA) is displayed. I do
not receive any traffic information. The radio station does not broadcast traffic
information.Tune to a radio station which broadcasts traffic
information.
The stored stations are not found (no sound,
87.5 MHz is displayed...). An incorrect waveband is selected.Le CD est
protégé par un système de protection anti-
piratage non reconnu par l'autoradio.Press the BAND button to return to the
waveband on which the stations are stored.
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205
QUESTIONRESPONSE SOLUTION
The CD is ejected every time or is not played. The CD is upside down, cannot be read, does not contain audio files or contains an audio files
of a format that cannot be played by the audio
system.
The CD is protected by an anti-pirating system
not recognised by the audio system.-

C
heck that the CD is inserted in the player
the right way up.
-

C
heck the condition of the CD: the CD
cannot be played if it is too badly damaged.
-

C
heck the content in the case of a recorded
CD: consult the advice in the "Audio"
section.
-

T
he audio system CD player does not read
DVDs.
-

D
ue to insufficient quality, certain burned
CDs will not be read by the audio system.
The CD sound is of poor quality. The CD used is scratched or of poor quality. Insert good quality CDs and store them in
suitable conditions.
The audio settings (bass, treble, ambiance) are
unsuitable. Return bass and treble settings to 0, without
selecting an ambience.
I am unable to connect my Bluetooth telephone. It is possible that Bluetooth is switched off on the telephone or that the telephone has been
made not visible.-

C
heck that your telephone has Bluetooth
switched on.
-

C
heck in the telephone settings that it is
"visible to all".
The Bluetooth telephone is not compatible with
the system. You can check the compatibility of your
telephone at www.citroen.co.uk (services).
The Bluetooth connection is cut. The battery of the peripheral may not be
sufficiently charged.Charge the battery of the peripheral device.
.
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206
QUESTIONRESPONSE SOLUTION
The "USB peripheral error" or "Peripheral not
recognised" message appears on the screen. The USB memory stick is not recognised.
The memory stick could be corrupt.Reformat the memory stick (FAT 32).
A telephone connects automatically,
disconnecting another telephone. Automatic connection overrides manual
connection.Modify the telephone settings to remove
automatic connection.
The Apple
® player is not recognised when
connecting to the USB port. The Apple® player is of a generation that is not
compatible with a USB connection. Connect the Apple® player to the AUX Jack
socket using a suitable cable (not supplied).
The hard disk or peripheral is not recognised
when connecting to the USB socket. Some hard disks and devices need a power
supply greater than is provided by the audio
system.Connect the peripheral to the 230 V socket, the
12V socket or an external power supply.
Caution
: ensure that the device does not
transmit a voltage greater than 5 V (risk of
destruction of the system).
When streaming, the sound cuts momentarily. Some telephones prioritise connection of the
"hands-free" profile.Delete the "hands-free" connection profile to
improve streaming.
In "Random all" play, not all of the tracks are
played. In "Random all" play, the system can only take
into account up to 999 tracks.
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207
QUESTIONRESPONSE SOLUTION
With the engine off, the audio system switches
off after a few minutes of use. When the engine is switched off, the audio
system operating time depends on the battery
charge.
The switch-off is normal: the audio system
switches to economy mode and switches off to
prevent discharging the vehicle's battery.Turn the ignition on to increase charge of the
battery.
The message "the audio system is overheated"
appears on the display. In order to protect the installation if the
surrounding temperature is too high, the audio
system switches to an automatic thermal
protection mode leading to a reduction of the
volume or stopping of the playing of the CD.Switch the audio system off for a few minutes to
allow the system to cool.
.
AUDIO and TELEMATICS

209
Audio
Radio
Selecting a station
Press the SRC/BAND button
repeatedly to select the FM1, FM2
or AM waveband.
The external environment (hills, buildings,
tunnels, basement car parks, ...) may
block reception, including in RDS mode.
This is a normal effect of the way in
which radio waves are transmitted and
does not indicate any failure of the audio
equipment.
Select a preset radio station.
Make a long press on one of the buttons to
preset the current radio station. The name of
the station is displayed and an audible signal
confirms that it has been preset.
A long press on LIST builds or
updates the list of stations; audio
reception is cut momentarily. Press LIST
to display the
list of stations received, in
alphabetical order.
Select the desired radio station
and confirm by pressing OK.
A press changes to the next or
previous letter (e.g. A, B, D, F,
G, J, K, ...).
Press a button to listen to the corresponding
preset station.
.
AUDIO and TELEMATICS

215
Frequently asked questions
The following tables contain answers to the most frequently asked questions.
QUESTIONRESPONSE SOLUTION
There is a difference in sound quality between
the different audio sources (radio, CD...).En
changeant d'ambiance, les réglages des aigus
et graves reviennent à zéro. To allow for optimal listening quality, the audio
settings (Volume, Bass, Treble, Ambience,
Loudness) can be tailored to different
sound sources, which can generate audible
differences when changing source (radio,
CD...).Check that the audio settings (volume, bass,
treble, ambience, loudness) are adapted to
the sources listened to. It is advisable to set
the AUDIO functions (Bass, Treble, Front-
Rear Fader, Left-Right Balance) to the middle
position, select the musical ambience "None"
and set the loudness correction to the "Active"
position in CD mode or to the "Inactive"
position in radio mode.
When changing the settings for treble and bass,
the ambiance setting is deselected.
When changing the ambiance setting, treble
and bass are reset to zero. Choosing an ambiance imposes settings for
treble and bass. Modifying one without the
other is not possible.
Modify the treble and bass settings or the
ambience setting to obtain the desired sound
quality.
The reception quality of the tuned radio station
gradually deteriorates or the stored stations are
not working (no sound, 87.5 Mhz is displayed ...).The vehicle is too far from the transmitter of
the station or no transmitter is present in the
geographical area.Activate the RDS mode and start a new search
for the station so that the system can check
whether a stronger transmitter is available in
the geographic area.
The environment (hills, buildings, tunnels,
basement car parks...) block reception,
including in RDS mode. This phenomenon is normal and does not
indicate a failure of the audio equipment.
The aerial is absent or has been damaged (for
example when going through a car wash or into
an underground car park). Have the antenna checked by the
CITROËN
network.
.
AUDIO and TELEMATICS

216
QUESTIONRESPONSE SOLUTION
Sound cut-outs of 1 to 2 seconds in radio mode. During this brief sound cut-out, the RDS searches for any frequency permitting better
reception of the station.Switch off the RDS function if the phenomenon
is too frequent and always on the same route.
The traffic announcement (TA) is displayed. I do
not receive any traffic information. The radio station does not broadcast traffic
information.Tune to a radio station which broadcasts traffic
information.
The stored stations are not found (no sound,
87.5 MHz is displayed...). An incorrect waveband is selected.
Press the SRC button to return to the
waveband (AM, FM1, FM2) on which the
stations are stored.
The CD is ejected every time or is not played. The CD is upside down, cannot be read, does not contain audio files or contains an audio
files of a format that cannot be played by the
audio system.
The CD is protected by an anti-pirating system
not recognised by the audio system.-

C
heck that the CD is inserted in the player
the right way up.
-

C
heck the condition of the CD: the CD
cannot be played if it is too badly damaged.
-

C
heck the content in the case of a
recorded CD: consult the advice in the
"Audio" section.
-

T
he audio system CD does not read DVDs.
-

D
ue to insufficient quality, certain burned
CDs will not be read by the audio system.
The CD sound is of poor quality. The CD used in scratched or of poor quality. Insert good quality CDs and store them in
suitable conditions.
The audio settings (bass, treble, ambiance) are
unsuitable. Return bass and treble settings to 0, without
selecting an ambience.
In "Random all" play, not all of the tracks are
played. In "Random all" play, the system can only take
into account up to 999 tracks.
AUDIO and TELEMATICS