2017 CHEVROLET SILVERADO ESP

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
448 Vehicle Care
To c l e a n :
1. Saturate a clean, lint-freecolorfast cloth with water.Microfiber cloth isrecommended to prevent linttransfer to the fabric or carpet.
2. Remove excess moisture bygently wringing until water doesnot drip from the cleaning cloth.
3. Start on the outside edge of thesoil and gently rub toward thecenter. Rotate the cleaningcloth to a clean area frequentlyto prevent forcing the soil in tothe fabric.
4. Continue gently rubbing thesoiled area until there is nolonger any color transfer fromthe soil to the cleaning cloth.
5. If the soil is not completelyremoved, use a mild soapsolution followed only by plainwater.
If the soil is not completelyremoved, it may be necessary touse a commercial upholsterycleaner or spot lifter. Test a smallhidden area for colorfastness beforeusing a commercial upholsterycleaner or spot lifter. If ringformation occurs, clean the entirefabric or carpet.
After cleaning use a paper towel toblot excess moisture.
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
Use a microfiber cloth on high glosssurfaces or vehicle displays. First,use a soft bristle brush to removedirt that can scratch the surface.Then gently clean by rubbing with amicrofiber cloth. Never use windowcleaners or solvents. Periodicallyhand wash the microfiber clothseparately, using mild soap. Do notuse bleach or fabric softener. Rinsethoroughly and air dry beforenext use.
Caution
Do not attach a device with a
suction cup to the display. This
may cause damage and would
not be covered by the vehicle
warranty.
Instrument Panel, Leather,
Vinyl, Other Plastic Surfaces,
Low Gloss Paint Surfaces and
Natural Open Pore Wood
Surfaces
Use a soft microfiber clothdampened with water to removedust and loose dirt. For a morethorough cleaning, use a softmicrofiber cloth dampened with amild soap solution.
Caution
Soaking or saturating leather,
especially perforated leather, as
well as other interior surfaces,
may cause permanent damage.
(Continued)

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Vehicle Care 449
Caution (Continued)
Wipe excess moisture from these
surfaces after cleaning and allow
them to dry naturally. Never use
heat, steam, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently change
the appearance and feel of
leather or soft trim, and are not
recommended.
Do not use cleaners that increasegloss, especially on the instrumentpanel. Reflected glare can decreasevisibility through the windshieldunder certain conditions.
Caution
Use of air fresheners may cause
permanent damage to plastics
and painted surfaces. If an air
freshener comes in contact with
any plastic or painted surface in
(Continued)
Caution (Continued)
the vehicle, blot immediately and
clean with a soft cloth dampened
with a mild soap solution.
Damage caused by air fresheners
would not be covered by the
vehicle warranty.
Care of Safety Belts
Keep belts clean and dry.
{Warning
Do not bleach or dye safety belt
webbing. It may severely weaken
the webbing. In a crash, they
might not be able to provide
adequate protection. Clean and
rinse safety belt webbing only
with mild soap and lukewarm
water. Allow the webbing to dry.
Floor Mats
{Warning
If a floor mat is the wrong size or
is not properly installed, it can
interfere with the pedals.
Interference with the pedals can
cause unintended acceleration
and/or increased stopping
distance which can cause a crash
and injury. Make sure the floor
mat does not interfere with the
pedals.
Use the following guidelines forproper floor mat usage:
.The original equipment floormats were designed for yourvehicle. If the floor mats needreplacing, it is recommendedthat GM certified floor mats bepurchased. Non-GM floor matsmay not fit properly and mayinterfere with the pedals. Alwayscheck that the floor mats do notinterfere with the pedals.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Service and Maintenance 451
Service and
Maintenance
General Information
General Information . . . . . . . . . . 451
Maintenance Schedule
Maintenance Schedule . . . . . . . 452
Special Application Services
Special ApplicationServices . . . . . . . . . . . . . . . . . . . . 458
Additional Maintenance
and Care
Additional Maintenanceand Care . . . . . . . . . . . . . . . . . . . . 459
Recommended Fluids,
Lubricants, and Parts
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 462Maintenance ReplacementParts . . . . . . . . . . . . . . . . . . . . . . . . 464
Maintenance Records
Maintenance Records . . . . . . . . 466
General Information
This maintenance section applies tovehicles with a gasoline engine. Fordiesel engine vehicles, see"Maintenance Schedule" in theDuramax diesel supplement.
Yo u r v e h i c l e i s a n i m p o r t a n tinvestment. This section describesthe required maintenance for thevehicle. Follow this schedule to helpprotect against major repairexpenses resulting from neglect orinadequate maintenance. It mayalso help to maintain the value ofthe vehicle if it is sold. It is theresponsibility of the owner to haveall required maintenance performed.
Yo u r d e a l e r h a s t r a i n e d t e c h n i c i a n swho can perform requiredmaintenance using genuinereplacement parts. They haveup-to-date tools and equipment forfast and accurate diagnostics. Manydealers have extended evening andSaturday hours, courtesytransportation, and onlinescheduling to assist with serviceneeds.
Yo u r d e a l e r r e c o g n i z e s t h eimportance of providingcompetitively priced maintenanceand repair services. With trainedtechnicians, the dealer is the placefor routine maintenance such as oilchanges and tire rotations andadditional maintenance items liketires, brakes, batteries, and wiperblades.
Caution
Damage caused by improper
maintenance can lead to costly
repairs and may not be covered
by the vehicle warranty.
Maintenance intervals, checks,
inspections, recommended fluids,
and lubricants are important to
keep the vehicle in good working
condition.
The Tire Rotation and RequiredServices are the responsibility of thevehicle owner. It is recommended tohave your dealer perform theseservices every 12 000 km/7,500 mi.Proper vehicle maintenance helps to

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
470 Technical Data
Engine Specifications
EngineVIN CodeSpark Plug Gap
4.3L V6 (LV3)H0.95–1.10 mm (0.037–0.043 in)
4.3L V6 (LV1)P0.95–1.10 mm (0.037–0.043 in)
5.3L V8 (L83)C0.95–1.10 mm (0.037–0.043 in)
6.0L V8 (L96)G0.95–1.10 mm (0.037–0.043 in)
6.2L V8 (L86)J0.95–1.10 mm (0.037–0.043 in)

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
472 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 472Customer AssistanceOffices . . . . . . . . . . . . . . . . . . . . . . 474Customer Assistance for TextTe l e p h o n e ( T T Y ) U s e r s . . . . . 4 7 5Online Owner Center . . . . . . . . . 475GM Mobility ReimbursementProgram . . . . . . . . . . . . . . . . . . . . 476Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . 476Scheduling ServiceAppointments . . . . . . . . . . . . . . . 478Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . 478Collision Damage Repair . . . . . 479Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . 481Radio FrequencyStatement . . . . . . . . . . . . . . . . . . . 482
Reporting Safety Defects
Reporting Safety Defects tothe United StatesGovernment . . . . . . . . . . . . . . . . . 483Reporting Safety Defects tothe CanadianGovernment . . . . . . . . . . . . . . . . . 483Reporting Safety Defects toGeneral Motors . . . . . . . . . . . . . 484
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 484Event Data Recorders . . . . . . . . 484OnStar®...................... 485Infotainment System . . . . . . . . . . 485
Customer Information
Customer Satisfaction
Procedure
Yo u r s a t i s f a c t i o n a n d g o o d w i l l a r eimportant to your dealer and toChevrolet. Normally, any concernswith the sales transaction or theoperation of the vehicle will beresolved by your dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:
STEP ONE :Discuss your concernwith a member of dealershipmanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service,or parts manager, contact the ownerof your dealership or the generalmanager.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Customer Information 477
General Motors North America andChevrolet reserve the right to limitservices or payment to an owner ordriver if they decide the claims aremade too often, or the same type ofclaim is made many times.
Services Provided
.Emergency Fuel Delivery:Delivery of enough fuel for thevehicle to get to the nearestservice station.
.Lock-Out Service:Service tounlock the vehicle if you arelocked out. A remote unlock maybe available if you have OnStar.For security reasons, the drivermust present identificationbefore this service is given.
.Emergency Tow from a PublicRoad or Highway:To w t o t h enearest Chevrolet dealer forwarranty service, or if the vehiclewas in a crash and cannot bedriven. Assistance is not givenwhen the vehicle is stuck in thesand, mud, or snow.
.Flat Tire Change:Service tochange a flat tire with the sparetire. The spare tire, if equipped,must be in good condition andproperly inflated. It is the owner'sresponsibility for the repair orreplacement of the tire if it is notcovered by the warranty.
.Battery Jump Start:Service tojump start a dead battery.
.Tr i p I n t e r r u p t i o n B e n e f i t s a n dAssistance:If your trip isinterrupted due to a warrantyevent, incidental expenses maybe reimbursed within thePowertrain warranty period.Items considered are reasonableand customary hotel, meals,rental car, or a vehicle beingdelivered back to the customer,up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.Impound towing caused byviolation of any laws.
.Legal fines.
.Mounting, dismounting,or changing of snow tires,chains, or other traction devices.
Service is not provided if a vehicleis in an area that is not accessibleto the service vehicle or is not aregularly traveled or maintainedpublic road, which includes ice andwinter roads. Off-road use is notcovered.
Services Specific to
Canadian-Purchased Vehicles
.Fuel Delivery:Reimbursementis up to 7 liters. If available,diesel fuel delivery may berestricted. Propane and otherfuels are not provided throughthis service.
.Lock-Out Service:Vehicleregistration is required.
.Tr i p I n t e r r u p t i o n B e n e f i t s a n dAssistance:Must be over150 km from where your tripwas started to qualify.Pre-authorization, originaldetailed receipts, and a copy ofthe repair orders are required.Once authorization has been

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
478 Customer Information
received, the RoadsideAssistance advisor will help tomake arrangements and explainhow to receive payment.
.Alternative Service:Ifassistance cannot be providedright away, the RoadsideAssistance advisor may givepermission to get localemergency road service. You willreceive payment, up to $100,after sending the original receiptto Roadside Assistance.Mechanical failures may becovered, however any cost forparts and labor for repairs notcovered by the warranty are theowner responsibility.
Scheduling Service
Appointments
When the vehicle requires warrantyservice, contact your dealer andrequest an appointment. Byscheduling a service appointmentand advising the service consultantof your transportation needs, yourdealer can help minimize yourinconvenience.
If the vehicle cannot be scheduledinto the service departmentimmediately, keep driving it until itcan be scheduled for service,unless, of course, the problem issafety related. If it is, please callyour dealership, let them know this,and ask for instructions.
If your dealer requests you to bringthe vehicle for service, you areurged to do so as early in the workday as possible to allow forsame-day repair.
Courtesy Transportation
Program
To e n h a n c e y o u r o w n e r s h i pexperience, we and our participatingdealers are proud to offer CourtesyTransportation, a customer supportprogram for vehicles with theBumper-to-Bumper (Base WarrantyCoverage period in Canada),extended powertrain, and/orhybrid-specific warranties in boththe U.S. and Canada.
Several Courtesy Transportationoptions are available to assist inreducing inconvenience whenwarranty repairs are required.
Courtesy Transportation is not apart of the New Vehicle LimitedWarranty. A separate bookletentitled“Limited Warranty andOwner Assistance Information”furnished with each new vehicleprovides detailed warranty coverageinformation.
Transportation Options
Warranty service can generally becompleted while you wait. However,if you are unable to do so, yourdealer may offer the followingtransportation options:
Shuttle Service
This includes one-way or round-tripshuttle service within reasonabletime and distance parameters ofyour dealer's area.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Customer Information 479
Public Transportation or FuelReimbursement
If overnight warranty repairs areneeded, and public transportation isused, the expense must besupported by original receipts andwithin the maximum amount allowedby GM for shuttle service. If U.S.customers arrange their owntransportation, limitedreimbursement for reasonable fuelexpenses may be available. Claimamounts should reflect actual costsand be supported by originalreceipts. See your dealer forinformation.
Courtesy Rental Vehicle
For an overnight warranty repair, thedealer may provide an availablecourtesy rental vehicle or provide forreimbursement of a rental vehicle.Reimbursement is limited and mustbe supported by original receipts aswell as a signed and completedrental agreement and meet state/provincial, local, and rental vehicleprovider requirements.Requirements vary and may includeminimum age requirements,
insurance coverage, credit card, etc.Additional fees such as fuel usagecharges, taxes, levies, usage fees,excessive mileage, or rental usagebeyond the completion of the repairare also your responsibility.
It may not be possible to provide alike vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttleservice, may not be available atevery dealer. Contact your dealerfor specific availability.
General Motors reserves the right tounilaterally modify, change,or discontinue CourtesyTransportation at any time and toresolve all questions of claimeligibility pursuant to the terms andconditions described herein at itssole discretion.
Collision Damage Repair
If the vehicle is involved in acollision and it is damaged, have thedamage repaired by a qualifiedtechnician using the proper
equipment and quality replacementparts. Poorly performed collisionrepairs diminish the vehicle resalevalue, and safety performance canbe compromised in subsequentcollisions.
Collision Parts
Genuine GM Collision parts are newparts made with the same materialsand construction methods as theparts with which the vehicle wasoriginally built. Genuine GMCollision parts are the best choice toensure that the vehicle's designedappearance, durability, and safetyare preserved. The use of GenuineGM parts can help maintain the GMNew Vehicle Limited Warranty.
Recycled original equipment partsmay also be used for repair. Theseparts are typically removed fromvehicles that were total losses inprior crashes. In most cases, theparts being recycled are fromundamaged sections of the vehicle.ArecycledoriginalequipmentGMpart may be an acceptable choice tomaintain the vehicle's originallydesigned appearance and safety