Chevrolet Low Cab Forward Owner Manual (GMNA-Localizing-U.S.-
10716700) - 2017 - crc - 12/6/16
Service and Maintenance 375
Additional
Maintenance and Care
Owner Safety and Routine
Maintenance
Listed below are vehicle checks
which should be made periodically
by either the owner or a qualified
technician to ensure proper
performance and safety of your
vehicle. Take any problems promptly
to a technician for service advice.
For your safety and that of others,
any of the safety-related
components that may have been
damaged in an accident should be
checked and necessary repairs
performed before operating your
vehicle.
At the minimum, these routine
checks should be made every
6 months or 16,000 km
(10,000 miles) for diesel vehicles,
or every 9,600 km (6,000 miles) for
gasoline vehicles, whichever comes
first. Whenever repairs are
necessary, have them completed
before operating the vehicle.A: Parking Brake :
Park on a fairly
steep hill and hold the vehicle with
the parking brake only. This checks
holding ability.
Before checking item (B) below, be
sure to have enough room around
the vehicle. Then firmly apply both
the parking brake see Parking
Brake 0221 and the regular brakes.
Do not use the accelerator pedal.
If the engine starts, be ready to turn
off the engine control switch at
once. Take these precautions
because the vehicle could move
without warning and possibly cause
injury or property damage.
B: Starter Safety Switch : Check
by trying to start the engine in each
gear. The starter should crank only
at selector position "P" or "N".
C: Transmission Shift Indicator :
Check that the indicator points to
the gear chosen.
D: Steering : Be alert for any
changes in steering action. An
inspection or service is needed
when: the steering wheel is harder to turn or has too much free play,
or when there are strange sounds
when turning or parking.
E: Wheel Alignment, Balance, and
Tires :
Check tires for abnormal
wear or damage. Also, check for
damaged wheels. A pull right or left
on a straight and level road may
show the need for a wheel
alignment. A vibration of the
steering wheel or seat at normal
highway speeds may mean a wheel
balancing is needed. Check tire
pressure when the tires are "cold,"
at least monthly, and whenever the
vehicle is serviced.
Check the pressure more often if
daily checks show it's needed.
(Refer to "Recommended Daily
(Pre-operation) Inspections" under
Owner Checks and Services 0367).
Change tire pressure as needed
when changing loads.
F: Brakes : Be alert to illumination
of the brake system warning light or
brake low vacuum warning light
(4500HD, 4500XD models) or the
tone alarm, or changes in braking
action, such as repeated pulling to
Chevrolet Low Cab Forward Owner Manual (GMNA-Localizing-U.S.-
10716700) - 2017 - crc - 12/6/16
400 Customer Information
G:View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 383.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
Roadside Assistance
Program
Call 1-888-899-1327. (Text
Telephone (TTY): 1-888-889-2438.) Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.
Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
Anyone driving the vehicle is
covered.
Chevrolet Low Cab Forward Owner Manual (GMNA-Localizing-U.S.-
10716700) - 2017 - crc - 12/6/16
Customer Information 403
For emergency towing see
Roadside Assistance Program
0400.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost. If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all
models.
Chevrolet Low Cab Forward Owner Manual (GMNA-Localizing-U.S.-
10716700) - 2017 - crc - 12/6/16
Customer Information 405
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov;
or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov
.
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA in a
situation like this, notify General
Motors.
Call 1-800-862-4389, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
Vehicle Data
Recording and
Privacy
Your vehicle, like other modern
motor vehicles, has a number of
sophisticated computer systems that
monitor and control several aspects
of the vehicle performance. Your
vehicle uses onboard vehicle
computers to monitor emission
control components to optimize fuel
economy and to provide anti-lock
braking and to help the driver
control the vehicle in difficult driving
situations. These computers and
your vehicle's Data Recording
Module (DRM) also store
information about the performance
and status of certain systems in
your vehicle including the engine,
throttle, and braking systems.
General Motors and its affiliates, as
well as service and repair facilities
may access or download and share
this information via a direct
connection to your vehicle in order
to diagnose and repair problems
and properly service the vehicle.
GM and its affiliates may also