2017 CHEVROLET EXPRESS CARGO VAN dead battery

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/6/16
Driving and Operating 181
Warning (Continued)
It is dangerous to get out of the
vehicle if the shift lever is not fully
in P (Park) with the parking brake
firmly set. The vehicle can roll.
Do not leave the vehicle when the
engine is running. If you have left
the engine running, the vehicle
can move suddenly. You or others
could be injured. To be sure the
vehicle will not move, even when
you are on fairly level ground,
always set the parking brake and
move the shift lever to P (Park).
SeeShifting Into Park0180.
If you are towing a trailer, see
Driving Characteristics and
To w i n g T i p s0202.
If you have to leave the vehicle withthe engine running, be sure thevehicle is in P (Park) and theparking brake is firmly set. After theshift lever is moved into P (Park),hold the regular brake pedal down.Then, see if you can move the shiftlever away from P (Park) without
first pulling it toward you. If you can,it means that the shift lever was notfully locked into P (Park).
Torque Lock
If you are parking on a hill and youdo not shift the transmission intoP(Park) properly, the weight of thevehicle can put too much force onthe parking pawl in thetransmission. It might be difficult topull the shift lever out of P (Park).This is called torque lock. Toprevent torque lock, set the parkingbrake and then shift into P (Park)properly before you leave the driverseat. To find out how, seeShiftingInto Park0180.
When you are ready to drive, movethe shift lever out of P (Park) beforereleasing the parking brake.
If torque lock does occur, you mightneed to have another vehicle pushyours a little uphill to take some ofthe pressure from the parking pawlin the transmission. Then youshould be able to pull the shift leverout of P (Park).
Shifting out of Park
The vehicle has an automatictransmission shift lock controlsystem. You have to fully apply thebrakes before you can shift fromP(Park) when the ignition is in ON/RUN or ACC/ACCESSORY. SeeAutomatic Transmission0183.
The shift lock control system isdesigned to:
.Prevent the ignition key frombeing removed unless the shiftlever is in P (Park).
.Prevent movement of the shiftlever out of P (Park), unless theignition is in ON/RUN or ACC/ACCESSORY and the regularbrake pedal is applied.
The shift lock control system isalways functional except in the caseof a dead battery or low voltage(less than 9 V) battery.
If the vehicle has an unchargedbattery or a battery with low voltage,try charging or jump starting thebattery. SeeJump Starting - NorthAmerica0282.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
284 Vehicle Care
Warning (Continued)
your eyes or on your skin, flush
the place with water and get
medical help immediately.
{Warning
Fans or other moving engine
parts can injure you badly. Keep
your hands away from moving
parts once the engine is running.
5. Check that the jumper cablesdo not have loose or missinginsulation. If they do, you couldget a shock. The vehiclescould be damaged too.
Before you connect the cables,here are some basic things youshould know. Positive (+) willgo to positive (+) or to a remotepositive (+) terminal if thevehicle has one. Negative (✓)will go to an unpainted metalpart or to a remote negative (✓)terminal if the vehicle has one.
On your van, use the unpaintedradio antenna bracket as aremote negative (✓)terminal.
Do not connect positive (+) tonegative (✓)oryouwillgetashort that would damage thebattery and maybe other partstoo. And do not connect thenegative (✓)cabletothenegative (✓)terminalonthedead battery because this cancause sparks.
6. Connect the red positive (+)cable to the positive (+)terminal of the dead battery.Use a remote positive (+)terminal if the vehicle has one.
Do not let the other end touchmetal. Connect it to thepositive (+) terminal of the goodbattery. Use a remotepositive (+) terminal if thevehicle has one.
7. Now connect the blacknegative (✓)cabletothenegative (✓)terminalofthegood battery. Use a remotenegative (✓)terminalifthevehicle has one.
Do not let the other end touchanything until the next step.The other end of thenegative (✓)cabledoesnotgoto the dead battery. It goes to aheavy, unpainted metal enginepart or to a remote negative (✓)terminal on the vehicle with thedead battery. On your van, usethe unpainted radio antennabracket as a remotenegative (✓)terminal.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
Vehicle Care 285
8. Connect the other end of thenegative (✓)cabletothenegative (✓)terminallocationon the vehicle with the deadbattery. On your van, use theunpainted radio antennabracket as a remotenegative (✓)terminal.
Caution
The vehicle uses the unpainted
radio antenna bracket as a
remote negative (-) terminal.
Move the antenna coaxial cable
out of the way before clamping
(Continued)
Caution (Continued)
the negative jumper cable to the
fixed antenna bracket. Avoid
touching the negative cable clamp
to the air conditioning line. Failure
to do either of these could
damage the vehicle. The repairs
would not be covered by the
vehicle warranty.
9. Now start the vehicle with thegood battery and run theengine for a while.
10. Try to start the vehicle that hadthe dead battery. If it will notstart after a few tries, itprobably needs service.
Caution
If the jumper cables are
connected or removed in the
wrong order, electrical shorting
may occur and damage the
vehicle. The repairs would not be
covered by the vehicle warranty.
(Continued)
Caution (Continued)
Always connect and remove the
jumper cables in the correct order,
making sure that the cables do
not touch each other or other
metal.
Jumper Cable Removal
Reverse the sequence exactly whenremoving the jumper cables.
After starting the disabled vehicleand removing the jumper cables,allow it to idle for several minutes.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
Customer Information 317
Services Provided
.Emergency Fuel Delivery:Delivery of enough fuel for thevehicle to get to the nearestservice station.
.Lock-Out Service:Service tounlock the vehicle if you arelocked out. A remote unlock maybe available if you have OnStar.For security reasons, the drivermust present identificationbefore this service is given.
.Emergency Tow from a PublicRoad or Highway:To w t o t h enearest Chevrolet dealer forwarranty service, or if the vehiclewas in a crash and cannot bedriven. Assistance is not givenwhen the vehicle is stuck in thesand, mud, or snow.
.Flat Tire Change:Service tochange a flat tire with the sparetire. The spare tire, if equipped,must be in good condition andproperly inflated. It is the owner'sresponsibility for the repair orreplacement of the tire if it is notcovered by the warranty.
.Battery Jump Start:Service tojump start a dead battery.
.Tr i p I n t e r r u p t i o n B e n e f i t s a n dAssistance:If your trip isinterrupted due to a warrantyevent, incidental expenses maybe reimbursed within thePowertrain warranty period.Items considered are reasonableand customary hotel, meals,rental car, or a vehicle beingdelivered back to the customer,up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.Impound towing caused byviolation of any laws.
.Legal fines.
.Mounting, dismounting,or changing of snow tires,chains, or other traction devices.
Service is not provided if a vehicleis in an area that is not accessibleto the service vehicle or is not aregularly traveled or maintainedpublic road, which includes ice andwinter roads. Off-road use is notcovered.
Services Specific to
Canadian-Purchased Vehicles
.Fuel Delivery:Reimbursementis up to 7 liters. If available,diesel fuel delivery may berestricted. Propane and otherfuels are not provided throughthis service.
.Lock-Out Service:Vehicleregistration is required.
.Tr i p I n t e r r u p t i o n B e n e f i t s a n dAssistance:Must be over150 km from where your trip wasstarted to qualify.Pre-authorization, originaldetailed receipts, and a copy ofthe repair orders are required.Once authorization has beenreceived, the RoadsideAssistance advisor will help tomake arrangements and explainhow to receive payment.
.Alternative Service:Ifassistance cannot be providedright away, the RoadsideAssistance advisor may givepermission to get localemergency road service. You willreceive payment, up to $100,