2017 CHEVROLET EXPRESS CARGO VAN service

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
Customer Information 321
.Vehicle make, model, andmodel year.
.Vehicle IdentificationNumber (VIN).
.Insurance company and policynumber.
.General description of thedamage to the other vehicle.
Choose a reputable repair facilitythat uses quality replacement parts.See“Collision Parts”earlier in thissection.
If the airbag has inflated, seeWhatWill You See after an AirbagInflates?060.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requiresdamage repairs, GM recommendsthat you take an active role in itsrepair. If you have a pre-determinedrepair facility of choice, take thevehicle there, or have it towed there.Specify to the facility that anyrequired replacement collision partsbe original equipment parts, eithernew Genuine GM parts or recycled
original GM parts. Remember,recycled parts will not be covered bythe GM vehicle warranty.
Insurance pays the bill for the repair,but you must live with the repair.Depending on your policy limits,your insurance company mayinitially value the repair usingaftermarket parts. Discuss this withthe repair professional, and insist onGenuine GM parts. Remember,if the vehicle is leased, you may beobligated to have the vehiclerepaired with Genuine GM parts,even if your insurance coveragedoes not pay the full cost.
If another party's insurancecompany is paying for the repairs,you are not obligated to accept arepair valuation based on thatinsurance company's collision policyrepair limits, as you have nocontractual limits with that company.In such cases, you can have controlof the repair and parts choices aslong as the cost stays withinreasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosisand repair information on theengines, transmission, axle,suspension, brakes, electrical,steering, body, etc.
Service Bulletins
Service Bulletins give additionaltechnical service informationneeded to knowledgeably serviceGeneral Motors cars and trucks.Each bulletin contains instructionsto assist in the diagnosis andservice of the vehicle.
Owner Information
Owner publications are writtenspecifically for owners and intendedto provide basic operationalinformation about the vehicle. TheOwner Manual includes theMaintenance Schedule for allmodels.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
322 Customer Information
In-Portfolio: Includes a Portfolio,Owner Manual, and WarrantyManual.
RETAIL SELL PRICE: $35.00–$40.00 (U.S.) plus handling andshipping fees.
Without Pouch: Owner Manual only.
RETAIL SELL PRICE:$25.00 (U.S.) plus handling andshipping fees.
Current and Past Models
Te c h n i c a l S e r v i c e B u l l e t i n s a n dManuals are available for currentand past model GM vehicles.
ORDER TOLL FREE:1-800-551-4123 Monday–Friday8:00 AM–6:00 PM Eastern Time
For Credit Card Orders Only(VISA-MasterCard-Discover), seeHelm, Inc. at: www.helminc.com.
Or write to:
Helm, IncorporatedAttention: Customer Service47911 Halyard DrivePlymouth, MI 48170
Prices are subject to change withoutnotice and without incurringobligation. Allow ample time fordelivery.
All listed prices are quoted in U.S.funds. Make checks payable in U.S.funds.
Radio Frequency
Statement
This vehicle has systems thatoperate on a radio frequency thatcomplies with Part 15/Part 18 of theFederal CommunicationsCommission (FCC) rules and withIndustry Canada StandardsRSS-GEN/210/216/220/251/310,ICES⇣001.
Operation is subject to the followingtwo conditions:
1. The device may not causeharmful interference.
2. The device must accept anyinterference received, includinginterference that may causeundesired operation of thedevice.
Changes or modifications to any ofthese systems by other than anauthorized service facility could voidauthorization to use this equipment.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
324 Customer Information
Vehicle Data
Recording and
Privacy
The vehicle has a number ofcomputers that record informationabout the vehicle’sperformanceandhow it is driven. For example, thevehicle uses computer modules tomonitor and control engine andtransmission performance, tomonitor the conditions for airbagdeployment and deploy them in acrash, and, if equipped, to provideantilock braking to help the drivercontrol the vehicle. These modulesmay store data to help the dealertechnician service the vehicle.Some modules may also store dataabout how the vehicle is operated,such as rate of fuel consumption oraverage speed. These modules mayretain personal preferences, such asradio presets, seat positions, andtemperature settings.
Event Data Recorders
This vehicle is equipped with anevent data recorder (EDR). Themain purpose of an EDR is torecord, in certain crash or nearcrash-like situations, such as an airbag deployment or hitting a roadobstacle, data that will assist inunderstanding how a vehicle’ssystems performed. The EDR isdesigned to record data related tovehicle dynamics and safetysystems for a short period of time,typically 30 seconds or less. TheEDR in this vehicle is designed torecord such data as:
.How various systems in yourvehicle were operating;
.Whether or not the driver andpassenger safety belts werebuckled/fastened;
.How far (if at all) the driver wasdepressing the accelerator and/or brake pedal; and,
.How fast the vehicle wastraveling.
These data can help provide abetter understanding of thecircumstances in which crashes andinjuries occur.
Note
EDR data are recorded by yourvehicle only if a non-trivial crashsituation occurs; no data arerecorded by the EDR under normaldriving conditions and no personaldata (e.g., name, gender, age, andcrash location) are recorded.However, other parties, such as lawenforcement, could combine theEDR data with the type ofpersonally identifying data routinelyacquired during a crashinvestigation.
To r e a d d a t a r e c o r d e d b y a n E D R ,special equipment is required, andaccess to the vehicle or the EDR isneeded. In addition to the vehiclemanufacturer, other parties, such aslaw enforcement, that have thespecial equipment, can read theinformation if they have access tothe vehicle or the EDR.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
326 OnStar
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 326
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 327Security . . . . . . . . . . . . . . . . . . . . . . 327Navigation . . . . . . . . . . . . . . . . . . . . 328Connections . . . . . . . . . . . . . . . . . . 328Diagnostics . . . . . . . . . . . . . . . . . . . 330
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 331
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with acomprehensive, in-vehicle systemthat can connect to an OnStarAdvisor for Emergency, Security,Navigation, Connections, andDiagnostics Services. OnStarservices may require a paidsubscription and data plan. OnStarrequires the vehicle battery andelectrical system, cellular service,and GPS satellite signals to beavailable and operating. OnStar actsas a link to existing emergencyservice providers. OnStar maycollect information about you andyour vehicle, including locationinformation. See OnStar User
Te r m s , P r i v a c y S t a t e m e n t , a n dSoftware Terms for more detailsincluding system limitations atwww.onstar.com (U.S.) orwww.onstar.ca (Canada).
The OnStar system status light isnext to the OnStar buttons. If thestatus light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is active. PressQ
twice to speak with an OnStarAdvisor.
PressQor call 1-888-4ONSTAR
(1-888-466-7827) to speak to anAdvisor.
Press=to:
.Make a call, end a call,or answer an incoming call.
.Give OnStar Hands-Free Callingvoice commands.
.Give OnStar Turn-by-TurnNavigation voice commands.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
OnStar 327
.Obtain and customize the Wi-Fi®
hotspot name or SSID andpassword, if equipped.
PressQto connect to an
Advisor to:
.Verify account information orupdate contact information.
.Get driving directions.
.Receive a Diagnostic check ofthe vehicle's key operatingsystems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings,if equipped.
Press>to get a priority connection
to an OnStar Advisor available 24/7to:
.Get help for an emergency.
.Be a Good Samaritan orrespond to an AMBER Alert.
.Get assistance in severeweather or other crisis situationsand find evacuation routes.
OnStar Services
Emergency
Emergency Services require anactive, OnStar service plan(excludes Basic Plan). WithAutomatic Crash Response, built-insensors can automatically alert aspecially trained OnStar Advisorwho is immediately connected in tothe vehicle to help.
Press>for a priority connection to
an OnStar Advisor who can contactemergency service providers, directthem to your exact location, andrelay important information.
With OnStar Crisis Assist, speciallytrained Advisors are available24 hours a day, 7 days a week, toprovide a central point of contact,assistance, and information during acrisis.
With Roadside Assistance, Advisorscan locate a nearby service providerto help with a flat tire, a batteryjump, or an empty gas tank.
Security
If equipped, OnStar provides theseservices:
.With Stolen Vehicle Assistance,OnStar Advisors can use GPS topinpoint the vehicle and helpauthorities quickly recover it.
.With Remote Ignition Block™,if equipped, OnStar can blockthe engine from being restarted.
.With Stolen Vehicle Slowdown®,if equipped, OnStar can workwith law enforcement togradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are lockedand the vehicle alarm sounds, anotification by text, e-mail, or phonecall will be sent. If the vehicle isstolen, an OnStar Advisor can workwith authorities to recover thevehicle.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
328 OnStar
Navigation
OnStar navigation requires aspecific OnStar service plan.
PressQto receive Turn-by-Turn
directions or have them sent to thevehicle’snavigationscreen,if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to bedownloaded to the vehicle.
3. Follow the voice-guidedcommands.
Using Voice Commands
During a Planned Route
Cancel Route
1. Press=.Systemresponds:
“OnStar ready,”then a tone.
2. Say“Cancel route.”Systemresponds:“Do you want tocancel directions?”
3. Say“Ye s .”System responds:“OK, request completed, thankyou, goodbye.”
Route Preview
1. Press=.Systemresponds:
“OnStar ready,”then a tone.
2. Say“Route preview.”Systemresponds with the next threemaneuvers.
Repeat
1. Press=.Systemresponds:
“OnStar ready,”then a tone.
2. Say“Repeat.”Systemresponds with the last directiongiven, then responds with“OnStar ready,”then a tone.
Get My Destination
1. Press=.Systemresponds:
“OnStar ready,”then a tone.
2. Say“Get my destination.”System responds with theaddress and distance to thedestination, then responds with“OnStar ready,”then a tone.
Send Destination to Vehicle
Subscribers can have directionssent to the vehicle’snavigationscreen, if equipped.
PressQ,thenasktheAdvisorto
download directions to the vehicle’snavigation system, if equipped. Afterthe call ends, the navigation screenwill provide prompts to begin drivingdirections. Routes that are sent tothe navigation screen can only becanceled through the navigationsystem.
See www.onstar.com (U.S.) orwww.onstar.ca (Canada).
Connections
The following OnStar services helpwith staying connected.
For coverage maps, seewww.onstar.com (U.S.) orwww.onstar.ca (Canada).
Ensuring Security
.Change the default passwordsfor the Wi-Fi hotspot andRemoteLink mobile application.Make these passwords different

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
OnStar 329
from each other and use acombination of letters, numbers,and symbols to increase thesecurity.
.Change the default name of theSSID (Service Set Identifier).This is your network’snamethatis visible to other wirelessdevices. Choose a unique nameand avoid family names orvehicle descriptions.
OnStar Wi-Fi®Hotspot (IfEquipped)
The vehicle may have a built-inWi-Fi hotspot that provides accessto the Internet and web content at4G LTE speed. Up to seven mobiledevices can be connected. A dataplan is required. Use the in-vehiclecontrols only when it is safe todo so.
1. To retrieve Wi-Fi hotspot
information, press=,waitfor
the prompt, then say“Wi-Fisettings.”On some vehicles,touch Wi-Fi Settings on thescreen.
2. The Wi-Fi settings will displaythe Wi-Fi hotspot name (SSID),password, and on somevehicles, the connection type(no Internet connection, 3G,4G, 4G LTE), and signal quality(poor, good, excellent).
3. To change the SSID or
password, pressQor call
1-888-4ONSTAR to connectwith an Advisor.
After initial set-up, your vehicle’sWi-Fi hotspot will connectautomatically to your mobiledevices. Manage data usage byturning Wi-Fi on or off on yourmobile device, using theRemoteLink mobile app, or bycontacting an OnStar Advisor.
OnStar RemoteLink®Mobile App(If Equipped)
Download the OnStar RemoteLinkmobile app to select Apple®iOS,Android™,BlackBerry®,or Windows®mobile devices.OnStar Subscribers can access thefollowing services from a mobiledevice:
.Remotely start/stop the vehicle,if factory-equipped.
.Lock/unlock doors, if equippedwith automatic locks.
.Activate the horn and lamps.
.Check the vehicle’sfuellevel,oillife, or tire pressure,if factory-equipped with the TirePressure Monitor System.
.Send directions to the vehicle.
.Locate the vehicle on a map(U.S. market only).
.Turn the vehicle's Wi-Fi hotspoton/off, manage settings, andmonitor data consumption,if equipped.
For OnStar RemoteLink informationand compatibility, seewww.onstar.com (U.S.) orwww.onstar.ca (Canada).
Remote Services
Contact an OnStar Advisor tounlock the doors or sound the hornand flash the lamps.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
330 OnStar
OnStar AtYourService
OnStar Advisors can provide offersfrom restaurants and retailers onyour route, help locate hotels,or book a room. These servicesvary by market.
OnStar Hands-Free Calling
Make and receive calls with thebuilt-in wireless calling service,which requires available minutes.
Make a Call
1. Press=.Systemresponds:
“OnStar ready.”
2. Say“Call.”System responds:“Call. Please say the name ornumber to call.”
3. Say the entire number withoutpausing, including a“1”and thearea code. System responds:“OK, calling.”
Calling 911 Emergency
1. Press=.Systemresponds:
“OnStar ready.”
2. Say“Call.”System responds:“Call. Please say the name ornumber to call.”
3. Say“911”without pausing.System responds:“911.”
4. Say“Call.”System responds:“OK, dialing 911.”
Retrieve My Number
1. Press=.Systemresponds:
“OnStar ready.”
2. Say“My number.”Systemresponds:“Yo u r O n S t a rHands-Free Calling number is,”then says the number.
End a Call
Press=.Systemresponds:“Call
ended.”
Verify Minutes and Expiration
Press=and say“Minutes”then
“Ve r i f y”to check how many minutesremain and their expiration date.
Diagnostics
Advanced Diagnostics provides astatus of the vehicle’skeysystemswith a monthly e-mail, or by
pressingQ.Ifequipped,Diagnostic
Alerts can be received in real-timevia e-mail or text. The ProactiveAlerts feature (if available) can helppredict and alert of potentialupcoming maintenance issues withselect components on the vehicle,before they become a problem.
OnStar can also monitor and reporttire pressure, if the vehicle isequipped with a Tire PressureMonitoring System.