Menu (vehicles with steering
wheel buttons)Audio ............................................. 167
Operation ....................................... 166
Settings .........................................1 68
Telephone ...................................... 175
Message
see Display message
Message memory (on-board com-
puter) ..................................................1 76
Mirrors
Exterior mirrors ................................ 78
Rear-view mirror .............................. 78
Mobile navigation devices ................ 211
Mobile phone ..................................... 211
Important safety notes .................. 210
Pre-installation ............................... 210
Type approval/frequency .............. 275
Mounting wheels
Lowering the vehicle ......................2 71
Mounting a new wheel ................... 270
Preparing the vehicle ..................... 267
Raising the vehicle ......................... 268
Removing a wheel .......................... 269
Removing and mounting the spare
wheel ............................................. 273
Securing the vehicle against roll-
ing away ........................................ 267
N
Navigation
Fittings for PND mobile navigation
devices .......................................... 211
Notes on breaking-in a new vehi-
cle ....................................................... 118
O
Occupant safety
Children in the vehicle ..................... 47
Important safety notes .................... 39
Introduction to the restraint sys-
tem ..................................................3 9
Pets in the vehicle ........................... 52
Restraint system warning lamp ........ 39 Odometer
Display (vehicles with steering
wheel buttons) ...............................1 67
Display (vehicles without steering
wheel buttons) ............................... 163
Off-road driving
Checklist after driving off-road ...... 139
Important safety notes .................. 137
Rules for driving off-road ...............1 39
Oil
see Engine oil
On-board computer
Checking the oil level ..................... 220
Display message ............................ 176
Lighting submenu .......................... 171
On-board computer (vehicles with
steering wheel buttons)
Audio menu ................................... 167
Display message ............................ 164
Menu overview .............................. 166
Operating ....................................... 164
Operation menu .............................1 66
Settings menu ............................... 168
Standard display ............................ 167
Telephone menu ............................ 175
Trip computer menu ...................... 174
On-board computer (vehicles with-
out steering wheel buttons)
Display message ............................ 176
General notes ................................ 163
Setting the clock ............................ 164
Standard display ............................ 163
Operating Instructions
Before the first journey .................... 22
Limited Warranty ............................. 22
Operating safety
Limited Warranty ............................. 22
Operating safety and vehicle
approval
Attachments and bodies .................. 27
Changing the engine power out-
put ................................................... 26
Correct use ...................................... 24
Declaration of conformity ................ 26
Equipment and conversions ............. 27
Imp
ortant safety notes .................... 25
Information about body/equip-
ment mounting directives ................ 27
Index13
Twin front-passenger seatStowage compartment .................. 206
Two-way radios
Type approval/frequency .............. 275
TWR (Tongue Weight Rating) (defi-
nition) ................................................. 266
U
Unlocking
From inside the vehicle (central
unlocking button) ............................. 64
USB port ............................................. 211
V
Vehicle
Data acquisition ............................... 29
Display message ............................ 192
Electronics ..................................... 275
Equipment ....................................... 22
Individual settings (vehicles with
steering wheel buttons) ................. 168
Limited Warranty ............................. 22
Loading .......................................... 258
Locking (SmartKey) .......................... 59
Lowering ........................................ 271
Maintenance .................................... 23
Operating safety .............................. 25
Parking for a long period ................ 132
Pulling away ................................... 121
Raising ........................................... 268
Registration ..................................... 27
Reporting problems ......................... 27
Securing from rolling away ............ 130
Towing away .................................. 243
Transporting .................................. 246
Unlocking (SmartKey) ...................... 59
Vehicle battery
see Battery (vehicle)
Vehicle bodies ..................................... 27
Body/equipment mounting direc-
tives for trucks ................................. 27
Vehicle data ....................................... 285
Vehicle identification number .......... 276
Vehicle identification plate .............. 276
Vehicle tool kit .................................. 240 Vents
see Air vents
Voltage supply
Fuses ............................................. 246
W
Warning Stickers ........................................... 24
Warning and indicator lamp
Diesel particle filter ....................... 201
Power assistance for the steering .. 203
Warning and indicator lamps
Brakes ........................................... 195
Check Engine ................................. 200
Coolant .......................................... 199
Diesel Exhaust Fluid (DEF) ............. 197
Electrical step ................................ 203
ESP
®.............................................. 194
ESP®function ................................ 197
Overview .......................................... 33
Seat belt ........................................ 203
Warning lamp .................................... 241
Warning triangle ................................ 241
Warning- and indicator lamps
ABS ................................................ 195
Air filter .......................................... 201
ASR ................................................ 194
BAS ................................................ 195
Battery charge ............................... 198
Brake wear .................................... 198
Bulbs .............................................. 203
Doors ............................................. 203
Engine oil level ............................... 198
Preglow .......................................... 201
Reserve fuel ................................... 200
Tire pressure monitor .................... 202
Water separator ............................. 202
Windshield washer fluid ................. 202
Warranty .............................................. 22
Washer fluid
Adding ........................................... 224
Capacities ...................................... 285
Display message ............................ 193
Indicator lamp ................................ 202
Notes ............................................. 284
Wiping with ...................................... 93
20Index
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or tak-ing drugs.
Emission control
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
Certain engine systems are designed to keep
the level of poisonous substances in exhaust
fumes within legal limits.
These systems only work optimally if they are
maintained exactly in accordance with the man-
ufacturer's specifications. Any work on the
engine should therefore be carried out by quali-
fied and authorized technicians at a Sprinter
dealer.
The engine settings must not be changed under any circumstances. In addition, all specific
maintenance work must be carried out at regu-
lar intervals and in accordance with the service
requirements of the dealer listed here on the
inside title page. Details can be found in the
Maintenance Booklet.
Short journey
!
If the vehicle is predominantly used for
short-distance driving or is stationary for long
periods, this could lead to a malfunction in the automatic cleaning function for the diesel par-
ticle filter. This can lead to blockage of the
diesel particle filter. This can also result in fuel
collecting in the engine oil and cause engine
failure.
Therefore, if you mainly drive short distances,
drive on a highway or an inter-urban road for
20 minute severy 300 miles (500 km). This facil-
itates the diesel particle filter's burn-off proc-
ess.
Speed limiter
GWARNING
Exceeding the stated tire load-bearing capa-
city and the approved maximum speed could
lead to tire damage or the tire bursting. There is a risk of accident.
Therefore, only use tire types and sizes
approved for your vehicle model. Observe the
tire load rating and speed rating required for
your vehicle.
As the driver, you must find out about the max-
imum speed of the vehicle and the resulting per-
missible maximum speed of the tires (tire and
tire pressure). In particular, also observe the tire
approval regulations for each country.
You must not exceed the speed limit for the tires
listed in the tire pressure tables. You can find
information on tire pressures in the "Wheels and
tires" section (
Ypage 250).
You can permanently limit the maximum speed
of your vehicle to 65 mph (105 km/h) or 75 mph (120 km/h).
We recommend that you have the maximum
speed programmed by an authorized Sprinter
dealer.
Before overtaking, take into consideration that
the engine speed limiter prevents the speed
increasing beyond the programmed maximum
speed.
Driving abroad
Service
An extensive network of authorized Sprinter
Dealers is also at your disposal when you are
traveling abroad. Nevertheless, please bear in
mind that service facilities or replacement parts
may not always be immediately available. You
can obtain a list of workshops at any authorized
Sprinter Dealer.
Fuel
In some countries, only fuels with a higher sulfur
content are available.
Unsuitable fuel can cause engine damage. Infor-
mation on fuel (
Ypage 277).
134Driving tips
Driving and parking
Do not run the engine for longer than neces-
sary when the vehicle is stationary.
Before having maintenance and repairs per-
formed, it is essential to read the materials rela-
ted to the maintenance and repairs:
Rthe applicable sections of the technical doc-
umentation, e.g. the Operator's Manual and
workshop information.
Rregulations such as industrial safety regula-
tions and accident prevention regulations.
While working under the vehicle, you must
secure the vehicle on jack stands with sufficient load capacity.
Never use the jack as a substitute. The vehicle's
jack is intended only to raise the vehicle for a
short time when changing a wheel. It is not
suited for performing maintenance work under
the vehicle.
Please also refer to the notes about qualified
specialist workshops (
Ypage 26).
The scope and regularity of the inspection and
maintenance work primarily depend on the
often diverse operating conditions. Specialist
knowledge beyond the scope of this Operator's
Manual is required when carrying out testing
and maintenance work. This work should only be
carried out by trained staff.
The vehicle Maintenance Booklet describes the scope and fre que
ncy of maintenance work and
contains additional notes on the New Vehicle
Limited Warranty and on service products.
Maintenance services must be carried out in
accordance with the provisions and recommen-
dations in the Maintenance Booklet. Not doing
so could void the warranty claim and lead to
refusal of goodwill gestures after the manufac-
turer has submitted a damage report.
iObserve the notes on genuine Sprinter parts
(Ypage 28).
Service interval display
General notes
A service that is due is displayed in the service
interval display about 1 month in advance. A
message is then displayed while the vehicle is in
motion or when the ignition is switched on.
iThe service interval display does not provide
information about the engine oil level. The service interval display should therefore not
be confused with the
5engine oil level
display.
The service due date is displayed in days or
miles (kilometers), depending on the total dis-
tance driven.
The symbols or letters on the service display
show the type of service that is due.
¯ orA
for a minor service
° orB
for a major service
Service due date display
Vehicles with steering wheel buttons: the
following messages may be displayed.
R¯ Service A due in ... days
R¯Service A due in ... mi(km)
R¯ Service A Carry out now
Vehicles without steering wheel buttons:
the following messages may be displayed.
R¯for service A
R°for Service B
Additionally, you will see the remaining distance
in miles ( mi
) or kilometers ( km) or the remaining
time in days ( d).
Service due date has been exceeded
Vehicles with steering wheel buttons: if you
have missed the service due date, one of the
following messages appears in the display and
warning tone also sounds.
R¯ Service A overdue by ... days
R¯Service A overdue by ... km(km)
Vehicles without steering wheel buttons: if
you have missed the service due date, the ¯
or ° symbol for the service flashes for
10 seconds after the ignition is switched on. A
minus sign also appears in front of the service
due date.
Calling up the service due date
XTurn the key to position 2in the ignition lock.
The display is activated.
Vehicles without steering wheel buttons
XPress the 4menu button on the instrument
cluster repeatedly until the ¯or°
symbol for the service appears in the display.
226Maintenance
Maintenance and care
XSwitch off the audio equipment and let the
display cool down.
XClean the display surface with a commercially
available microfiber cloth and cleaner for
TFT/LCD displays.
XDry the display surface using a dry microfiber
cloth.
Cleaning the plastic trim
GWARNING
Care products and cleaning agents containing solvents cause surfaces in the cockpit to
become porous. As a result, plastic parts may
come loose in the event of air bag deploy-
ment. There is a risk of injury.
Do not use any care products and cleaning
agents to clean the cockpit.
!Do not affix the following to plastic surfaces:
Rstickers
Rfilms
Rscented oil bottles or similar items
You can otherwise damage the plastic.
!Do not allow cosmetics, insect repellent or
sunscreen to come into contact with the plas-
tic trim. This maintains the high-quality look of
the surfaces.
XWipe the plastic trim and the cockpit with a
damp, lint-free cloth, e.g. a microfiber cloth.
XHeavy soiling: use a mild detergent or care
products and cleaning agents recommended
and approved by Mercedes-Benz.
Cleaning the steering wheel and selec-
tor lever
XThoroughly wipe with a damp cloth.
Cleaning the trim elements
!Do not use solvent-based cleaning agents
such as tar remover, wheel cleaners, polishes
or waxes. There is otherwise a risk of damag- ing the surface.
XWipe the trim elements with a damp, lint-free
cloth, e.g. a microfiber cloth.
XHeavy soiling: use care products and clean-
ing agents recommended and approved for
Sprinter vehicles.
Cleaning the seat covers
!Do not use microfiber cloths to clean artifi-
cial leather covers. If used often, a microfiber
cloth can damage the cover.
!Clean:
Rartificial leather covers with a cloth mois-
tened with a solution containing 1% deter-
gent, e.g. dish washing liquid.
Rcloth covers with a microfiber cloth mois-
tened with a solution containing 1% deter-
gent, e.g. dish washing liquid. Wipe entire
seat sections carefully to avoid leaving visi-
ble lines. Leave the seat to dry afterwards.
Cleaning results depend on the type of dirt
and how long it has been there.
Cleaning the seat belts
GWARNING
Seat belts can become severely weakened if
bleached or dyed. This could cause the seat
belts to tear or fail, for instance, in the event of an accident. This poses an increased risk of
injury or fatal injury.
Never bleach or dye the seat belts.
!Do not clean the seat belts using chemical
cleaning agents. Do not dry the seat belts by
heating at temperatures above 176 ‡(80 †)
or in direct sunlight.
Remove any stains or dirt immediately. This will
avoid residue or damage.
XUse clean, lukewarm water and soap solution.
Cleaning the headliner
XUse a soft brush or dry shampoo to remove
heavy soiling.
238Care
Maintenance and care
When handling, storing and disposing of fuels,
please observe the relevant regulations.
Tank contents
Depending on equipment, the total capacity of
the fuel tank may vary.
Vehicle typeTotal capa-cityof which
reserve fuel
2500
3500Approx-imately
26.4 US gal (100 l)Approx-
imately
5.0 US gal
(19 l)
All-wheel-
drive vehicleApprox-
imately
24.6 US gal (93 l)
Diesel
Fuel grade
GWARNING
If you mix diesel fuel with gasoline, the flash
point is lower than that of pure diesel fuel.
When the engine is running, exhaust system
components could overheat without being
noticed. There is a risk of fire.
Never refuel with gasoline. Never mix gasoline with diesel fuel.
!Filter the fuel before transferring it to the
vehicle if you are refueling the vehicle from
barrels or containers.
This will prevent malfunctions in the fuel sys-
tem due to contaminated fuel.
!You will damage the diesel engine if you do
not refuel with ULSD or a diesel fuel with a
sulfur content of more than 15 ppm.
!Do not use the following:
RMarine diesel
RHeating oil
RBio-diesel
RVegetable oil
RGasoline
RParaffin
RKerosene Do not mix such fuels with diesel fuel and do
not use any special additives. This can other-
wise lead to engine damage. This does not
include flow improver additives. For further
information, see "Flow improvers".
You will generally find information about the fuel
grade on the filling pump. If there is no identifi-
cation on the filling pump, consult a gas station
attendant.
For more information ab out re
fueling
(Ypage 127).
Diesel at very low outside temperatures
GWARNING
If you heat fuel system components, e.g. with
a hot-air gun or open flame, these compo-
nents could be damaged. This can cause fuel
to escape and ignite. Depending on the type
of damage, fuel may also not escape until the
engine is running. There is a risk of fire and
explosion.
Never heat fuel system components. Contact
a qualified specialist workshop to rectify the
malfunction.
Refill only with commercially available ULTRA-
LOW SULFUR DIESEL (ULSD, maximum sulfur
content 15 ppm), which fulfills the ASTM D975
standard.
The flow properties of diesel may be inadequate
at low outside temperatures due to paraffin sep-
aration.
iMalfunctions resulting from paraffin sepa-
ration can only be rectified by heating the
entire fuel system. Park the vehicle in a
heated garage, for example.
To prevent operating problems, diesel with bet-
ter flow qualities is available during the winter
months. You can obtain information at the gas
station or from your fuel supplier.
Your vehicle is equipped with a fuel preheating
system. This improves the flow properties of the
diesel by approximately 46 ‡ (8 †). ULTRA-
LOW SULFUR DIESEL can be used without ris k
o
f malfunction down to an outside temperature
of approximately 14 ‡ ( Ò10 †).
278Service products and capacities
Technical data
(8 km/h). The multifunction display shows the
Idle Modemessage.
DEF consumption
DEF consumption depends on operational and
driving conditions and it is not necessary to wait
until the next scheduled service to replenish the
fluid. Fluid should be added regularly to the DEF supply reservoir during vehicle operation or, at
the latest, after receiving the first warning mes-
sage via the on-board computer.
Low ambient temperatures
DEF freezes at a temperature of approximately
12 ‡(Ò11 †). The vehicle is equipped with a DEF
preheating system at the factory. Winter oper-
ation is therefore also guaranteed at tempera-
tures under 12 ‡ (Ò11 †).
iIf you add DEF at temperatures below 12 ‡
(Ò11 †) it is possible that the level is not
shown correctly due to the frozen DEF.
Drive for at least 20 minutes (heating phase in
the tank activated) and then stop the vehicle
for at least 30 seconds. The level is then
shown correctly.
Additives
!Do not mix DEF with any additives and do
not dilute DEF with tap water. Otherwise, the
exhaust gas aftertreatment may be damaged.
Observe the MB Specifications for Service
Products, Sheet No. 352.0.
Damage that arises through the use of addi-
tives or tap water will invalidate the New Vehi-
cle Limited Warranty.
Storage
!Containers made of aluminum, copper, cop-
per alloys as well as unalloyed or galvanized
steel are not suitable for storing DEF. If stored
in these types of containers, DEF could cause
constituents of these metals to dissolve and
cause irreparable damage to the exhaust gas
aftertreatment.
Damage caused by such impurities in the DEF
will invalidate the New Vehicle Limited War-
ranty.
Only store DEF in containers made of hi
gh-alloy
Cr‑Ni steel or Mo‑Cr‑Ni steel in accordance with
DIN EN 10 088 ‑1/2/3 or plastic containers
made of polypropylene or polyethylene.
Purity
!Impurities in DEF (e.g. caused by other ser-
vice products, cleaning agents, dust, etc.)
result in increased emissions, malfunctions,
catalytic converter damage or engine dam-
age.
The purity of DEF is essential to prevent mal-
functions in the exhaust gas aftertreatment.
If DEF is pumped out of the DEF tank, e.g. during
repair work, the same liquid must not be used to
refill the tank. Its purity is no longer guaranteed.
Disposal
Observe country-specific laws and regulations
when disposing of DEF.
% Environmental note
Dispose of DEF in an environmentally responsi-
ble manner.
DEF supply reservoir content
Tank contents
Diesel Exhaust Fluid (DEF)11
Approximately 4.7 US gal (18.0 l)
Engine oil
General notes
!The bottles of the various engine oil types
are marked with ACEA (Association des Con-
structeurs Européens d'Automobiles) and/or
API (American Petroleum Institute) classifica-
tions. Only use approved engine oils that con-
form to the following MB Specifications for
Service Products and the prescribed ACEA
and/or API classifications. Using engine oils
11DEF according to ISO 22241. Observe MB Specifications for Service Products, Sheet 352.0.
280Service products and capacities
Technical data
of another quality is not permitted and may
invalidate the New Vehicle Limited Warranty.
The use of other, non-approved engine oils fordiesel engines can cause damage to the die-
sel particle filter (DPF).
Use only engine oils that have been approved for
your vehicle according to the MB Specifications
for Service Products.
The MB Specifications for Service Products are
valid for your vehicle
12
R228.51
R229.31
R229.51
These are high quality engine oils which have a
positive effect on:
Rengine wear
Rfuel consumption
Rexhaust gas emissions
Multi-grade engine oils of the prescribed SAE
class (viscosity) may be used all year round, tak-
ing the outside temperatures into account.
Engine oil viscosity
!If the SAE viscosity class of the engine oil
used does not cover the outside temperature
range in which you are operating the vehicle,
it must be changed in good time, in particular
before the cold season commences. Using an
engine oil that does not have adequate tem-
perature characteristics can lead to engine
damage.
The temperature range information of the SAE
classification always refers to that of fresh oil.
The temperature characteristics of the engine
oil may deteriorate significantly due to aging
in use, especially at low outside tempera-
tures.
We recommend that you change the engine
oil before the cold season commences. Use
an approved engine oil of the specified SAE
class.
Engine oil SAE classification
Viscosity indicates the flow characteristics of a
fluid. If an engine oil has a high viscosity, this
means that it is thick; a low viscosity means that it is thin.
Depending on the respective outside tempera-
tures, select an engine oil according to SAE
classification (viscosity). The table displays the
SAE classification to be used. The low temper-
ature characteristics of engine oils can notice-
ably deteriorate during operation, e.g. from
aging, soot and fuel accretion. For this reason,
regular oil changes using an approved engine oil
from the suitable SAE classification are urgently
recommended.
Additives
!Do not use any additives in the engine oil.
This could damage the engine.
Miscibility of engine oils
!Mixing oils reduces the benefits of using
high grade engine oils.
We recommend that you only add engine oil of
the same quality grade and SAE class as used
when the engine oil was last changed.
If, in exceptional cases, oil of the type in the
engine is not available, top up using another
approved mineral or synthetic engine oil.
If the quality grade is not available for diesel
engines, you may also add engine oils meeting
the requirements in MB Sheet Number 228.5,
229.3 or 229.5. The quantity to be added is then
limited to a maximum of 1 qt (1 l).
12If the quality grade is not available for diesel engines, you may also add engine oils meeting the requirements
of MB Sheet No. 228.5, 229.3 or 229.5. The quantity to be added is then limited to a maximum of 1 qt (1 l).
Service products and capacities281
Technical data
Z