2016 MERCEDES-BENZ S-Class SEDAN Comand Manual

Problems with the navigation system
ProblemPossible causes/consequences andMSolutions
COMAND does not
resume route guidance
after the journey has
been interrupted.Route guidance is canceled if you interrupt the journey for more
than two hours.
"Interrupting the journey" refers to stopping the vehicle.
"Continuing route guidance" refers to switching COMAND back on
and driving on.
XContinue route guidance manually (Ypage 112).
ProblemPossible causes/consequences andMSolutions
COMAND is unable to
determine the vehicle's
position.COMAND has to redetermine the position of the vehicle if the
vehicle has been transported.
Example:
RAfter transporting the vehicle by ferry
RAfter transporting the vehicle by motorail
XStart the vehicle and pull away.
COMAND determines the vehicle's position. Depending on the
driving situation, this may take some time.
Route guidance may be restricted during the determination of
the vehicle's position.
When positioning is complete, route guidance is resumed with
navigation announcements and route guidance displays.
ProblemPossible causes/consequences andMSolutions
TheNavigation
UnavailablePlease
refer to the Oper‐
ator's Manual.mes-
sage appears.
COMAND has an integrated hard drive on which the digital map is
stored.
To protect the integrated hard drive against damage, COMAND
deactivates it at very high and low temperatures. The navigation
system will then be temporarily unavailable.
XLet the vehicle and COMAND heat up or cool down to a normal
temperature.
XTo hide the message: switch COMAND off and then on again.
Problems with the navigation system135
Navigation
Z

ProblemPossible causes/consequences andMSolutions
While the map is being
updated from an exter-
nal data medium, you
see a message inform-
ing you that the data
medium containing the
digital map is incom-
patible with the vehicle
software.The data medium containing the digital map cannot be used for the
update.
XTo confirm the message: press the controller.
XRemove the data medium.
XHave the system database checked at an authorized Mercedes-
Benz Center.
ProblemPossible causes/consequences andMSolutions
The map software
update has failed.The data medium is dirty.
XClean the data medium.
XRestart the update.
The data medium is scratched.
XConsult an authorized Mercedes-Benz Center.
There is overheating due to excessive temperatures in the vehicle
interior.
XWait until the vehicle interior has cooled down.
XRestart the update.
COMAND's integrated hard disk is defective.
XConsult an authorized Mercedes-Benz Center.
ProblemPossible causes/consequences andMSolutions
COMAND asks for an
activation code during
the map update.The digital map is secured with an activation code.
XConsult an authorized Mercedes-Benz Center.
136Problems with the navigation system
Navigation

Your COMAND equipment................138
Important safet ynotes .................... .138
General notes .................................... 138
Telephon emenu ................................ 139
Connecting/disconnecting a
mobile phone .................................... .140
Reception an dtransmission vol-
um e.................................................... 145
Usin gth etelephon e........................ .146
Mobile phone voice recognition ......150
Phone book ........................................ 151
Cal llist s............................................ .154
Speed dial list s.................................. 157
Messages (text messages an de-
mails) ................................................ .158
Address book .................................... 165
137
Telephone

Your COMANDequipment
i
These operatin ginstruction sdescribe all
th estandar dan doptional equipmen tof
your COMAN Dsystem, as available at th e
time of going to print .Country-specifi cdif -
ference sare possible. Bear in min dthat
your vehicle may no tfeature all function s
described here. Thi salso applies to safety-
relevant systems an dfunctions.
iRead th einformation on qualified special-
ist workshop sin th evehicle Operator's
Manual.
Important safet ynotes
GWARNING
If you operat emobile communication equip-
men twhil edriving, you will be distracted from
traffic conditions. You could also los econtro l
of th evehicle. There is aris kof an accident.
Only operat ethis equipment when th evehicle
is stationary.
If you mak e acallon your mobile phone whil e
driving, always use hands-free mode. Only
use th emobile phone when road, weather
an dtraffic condition spermit .Some jurisdic -
tion sprohibi tth edriver from usin g amobile
phone whil edrivin g avehicle.
Bear in min dthat at aspeed of 30 mph
(approximately 50 km/h), th evehicle cover s
a distanc eof 44 feet (approximately 14 m)
per second.
Excessive levels of electromagnetic radiation
may cause damage to your health an dth e
health of others.
There is scientific discussio nsurroundin gth e
possible health risks posed by electromag-
neti cfields .You can reduce this ris kby usin g
an exterio rantenna.
Therefore, connec tyour mobile communica-
tion sequipmen tto th evehicle' sexterio r
antenn awhereve rpossible.
General notes
Bluetoot h®interface
ABluetoot h®interface is available fo rteleph -
ony.
If your mobile phone supports th eBluetoot h
®
profilePBAP (Phone Book Access Profile) ,th e
contact sare automatically displaye din
COMAND. If your mobile phone doe sno tsup-
por tth eBluetoot h
®profilePBAP ,COMAN D
will attempt to display th econtact susin g
alternative methods.
You can use th emessag efunction if your
mobile phone supports th eMA PBluetoot h
®
profile (Messag eAccess Profile).
Wit h a suitable mobile phone ,you can use th e
hands-free syste man dreceiv evCards via th e
Bluetoot h
®interface .
You can obtain more information about suit -
able mobile phone son th eInternet at
www.mercedes-benz-mobile.com .
You can also obtain more information by call-
ing.
In th eUSA, you can get in touch wit hth e
Mercedes-Ben zCustomer Assistanc eCente r
on 1-800-FOR-MERCede s(1-800-367-6372).
In Canada, you can get in touch with the Cus- tomer Relations Center on 1-800-387-0100.
HD Voice®
COMAND supports telephone calls in HD
Voice®. The voice quality can be improved
with this procedure.
Requirements for HD Voice
®:
RYour mobile phone and mobile phone net-
work provider support HD Voice®.
RThe mobile phone and mobile phone net-
work provider of the person you are calling
support HD Voice
®.
Depending on the quality of the connection,
the voice quality may fluctuate.
138General notes
Telephone

Call disconnection while the vehicle is
in motion
A call may be disconnected if:
Rthere is insufficient network coverage in
certain areas.
Ryou move from one transmitter/receiver
area (cell) into another and no channels are
free.
Ryou use a SIM card which is not compatible
with the network available.
Operating options
You can operate the telephone by:
Rusing the controller:
turning
sliding1 or4
pressing
Rusing the 6or~ button on the mul-
tifunction steering wheel
Rby voice using the Voice Control System
(see the manufacturer's operating instruc-
tions)
Unless stated otherwise, the descriptions and
illustrations in this section refer to COMAND.
Function restrictions
You may have to wait before using telephony
via COMAND in the following situations:
Rwhen the mobile phone is switched off
Rif Bluetooth®is switched off on the mobile
phone
Rif the mobile phone has not logged on to a
mobile phone network
Rif the Bluetooth®function is switched off in
COMAND
The telephone automatically tries to log on to a network. If no network is available, you may
not be able to make a " 911" emergency call.
If you attempt to make an outgoing call, the
No Service
message will appear for a short
while.
"911" emergency call
The following conditions must be fulfilled in
order to make a 911emergency call:
Ra valid and operational SIM card is inserted
in the mobile phone
Rthe mobile phone is switched on
Rthe PIN has been entered in the mobile
phone
Ra mobile phone network is available
Rthe mobile phone is connected to COMAND
via Bluetooth®
If you cannot make an emergency call, you
must arrange rescue measures yourself.
Making an emergency call:
XEnter the number on COMAND
(
Ypage 146).
XPress 6.
The telephone makes the connection.
XWait until the emergency call center
answers and describe the emergency sit-
uation.
Telephone menu
:Mobile phone network provider
;Signal strength of the mobile phone net-
work
=Receiver icon ¢or¡
?Telephone menu character bar
ABluetooth®device name of the currently
connected mobile phone
Telephone menu139
Telephone
Z

BTo enter characters using the touchpad (if
available)
CTo display the phone book
Symbols :to= and Aare not shown until
after a mobile phone has been connected to
COMAND. The symbols depend on your
mobile phone and your mobile phone network
provider. Further information on connecting a
mobile phone (
Ypage 140).
Symbol ;shows the current signal strength
of the mobile phone network. If all bars are
filled, you have optimum reception.
If no bars are shown, reception is either very
poor or there is none at all.
iReceiver icon shows whether a call is
active/being connected ¡or not ¢.
Calling up the telephone menu:
XPress %.
Showing the menu bar:
XSlide 6the controller.
If the mobile phone connected supports the
MAP Bluetooth
®profile (M essageAccess
Profile), the 1menu item is available. Fur-
ther information on text messages and e-mail
(
Ypage 158).
If you have an unread text message or e-mail,
the 0 mail symbol is displayed in the sta-
tus bar. The symbol disappears once you have
read the text message or e-mail. The ú
symbol is displayed as soon as the message
memory on the connected mobile phone is
full. The symbol disappears once you delete
at least one message.
Connecting/disconnecting a mobile
phone
Prerequisites
For telephony via the Bluetooth®interface,
you require a Bluetooth®-capable mobile
phone. The mobile phone must support
Hands-Free Profile 1.0 or above. On COMAND
XActivate Bluetooth®(Ypage 55).
XSwitch on NFC (Ypage 55).
On the mobile phone
XSwitch on the mobile phone and enter the
PIN when prompted to do so (see the man-
ufacturer's operating instructions).
XActivate Bluetooth®and, if necessary,
Bluetooth®visibility for other devices (see
the manufacturer's operating instructions).
This visibility is for restricted periods of
time on some mobile phones (see the man-
ufacturer's operating instructions).
XSet the Bluetooth®device name for the
mobile phone if necessary.
The device names for all of one manufactur-
er's products might be identical. To make it
possible to clearly identify your mobile phone, change the device name (see the manufac-
turer's operating instructions). The name can
be freely selected.
If the mobile phone supports the PBAP
(Phone BookAccess Profile) and MAP
(Message AccessProfile) Bluetooth
®pro-
files, the following information will be trans-
mitted after you connect:
RPhone book
RCall lists
RMessages
The battery of the mobile phone should
always be kept sufficiently charged in order to
prevent malfunctions.
iNot all mobile phones available on the
market are equally suitable. You can obtain
more detailed information about suitable
mobile phones and about the connection
between the mobile phone and COMAND
on the Internet at
www.mercedes-benz-mobile.com .
You can also obtain more information by
calling.
In the USA, you can get in touch with the
Mercedes-Benz Customer Assistance Cen-
140Connecting/disconnecting a mobile phone
Telephone

ter on 1-800-FOR-MERCedes
(1-800-367-6372).
In Canada, you can get in touch with the
Customer Relations Center on
1-800-387-0100.
iSome displays (e.g. the signal strength)
depend on the supported version of the
Hands-Free Profile.
Procedure and general information
Authorizing a mobile phone (connecting)
If you connect your mobile phone using NFC
( Near Field Communication) the NFC area of
your mobile phone has to touch the NFC logo
on the DVD changer/single DVD drive. The
authorization then starts automatically. The
NFC range varies depending on the mobile
phone and can be identified by the logo. Fur-
ther information; see the manufacturer's
operating instructions.
If you use your mobile phone with COMAND
without NFC, you must search for it
(
Ypage 142) and then authorize it
(
Ypage 142). Depending on the mobile
phone, authorization either takes place by
means of Secure Simple Pairing or by enter-
ing a passkey. COMAND automatically ena-
bles the procedure suited to your mobile
phone. You can recognize Secure Simple Pair-
ing by a code which is displayed in COMAND
and on the mobile phone. You can recognize
the passkey system by the fact that you have to enter a code on the mobile phone and in
COMAND. The mobile phone is always con-
nected automatically after authorization.
If COMAND does not detect your mobile
phone , th
is may be due to particular security
settings on your mobile phone. You can also
start the search procedure and authorization
on the mobile phone (
Ypage 143).
Device-specific information on authorizing
and connecting Bluetooth
®-capable mobile
phones can be obtained from your authorized Mercedes-Benz Center or via the Internet at http://www.mercedes-benz.com/
connect
.
You can authorize up to 15 mobile phones.
Only one mobile phone can be connected to
COMAND at any one time.
De-authorizing (disconnecting) a mobile
phone
The connection is terminated automatically if
you leave the receiver range of COMAND or
deactivate Bluetooth
®on your mobile phone.
If you no longer want the Bluetooth
®connec-
tion to be established automatically, the
mobile phone must be de-authorized (discon-
nected) (
Ypage 145).
Establishing a connection via NFC
(Near Field Communication)
:NFC range on the DVD changer/single
DVD drive
XMobile phone: touch the NFC logo on the
DVD changer/single DVD drive with the
NFC area of the mobile phone.
A message that a connection has been
made via NFC will be displayed in
COMAND.
A code is displayed in COMAND and on the
mobile phone.
The code is the same
XCOMAND: selectYes.
XMobile phone: confirm the code. Depend-
ing on the mobile phone used, you may
have to confirm the connection to
COMAND and for the PBAP and MAP Blue-
Connecting/disconnecting a mobile phone141
Telephone
Z

tooth®profiles. The prompt to confirm may
take up to two minutes to be displayed. You
may also save the confirmation on the
mobile phone (see the manufacturer's
operating instructions).
The mobile phone is now authorized and
connected to COMAND. You can now
speak using the hands-free system.
To ensure an optimum language quality,
you can set the mobile phone's transmis-
sion and reception volume (
Ypage 145).
To ensure an optimum language quality, you
can set the mobile phone's transmission and
reception volume (
Ypage 145).
The code is different
XCOMAND: selectNo.
The process is canceled. Repeat the
authorization.
If no connection can be established with NFC,
check whether NFC is activated on the mobile
phone and the mobile phone is unlocked. The
NFC range varies depending on the mobile
phone; see the manufacturer's operating
instructions.
Searching for a mobile phone
XTo call up the telephone menu: press the
% button.
XTo switch to the menu bar: slide 6the
controller.
XTo select Connect Device: turn and press
the controller.
The device list is displayed.
XTo select Search for Phones: turn and
press the controller.
A message is displayed that Bluetooth
®
must be activated on the mobile phone and
must be made visible to other devices.
XTo select Start Search: press the con-
troller.
The available mobile phones are displayed
in the device list.
The duration of the search depends on the
number of Bluetooth
®telephones within
range and their characteristics.
If a new phone is found, it appears in the
device list with the Ïsymbol. You can now
authorize (connect) the mobile phone found
(
Ypage 142).
If the device list is already full, you will be
requested to de-authorize a mobile phone
(
Ypage 145).
When you call up the device list again, de-
authorized devices will be removed from the
list. To update the device list, start the search again.
Symbols in the device list
Sym-
bolExplanation
ÏNew mobile phone found, not yet
authorized.
ÑMobile phone is authorized, but is
not connected.
#Mobile phone is authorized and
connected.
Authorizing a mobile phone (connect-
ing)
Authorization via Secure Simple Pairing
If COMAND has found your mobile phone, you
can authorize (connect) it.
142Connecting/disconnecting a mobile phone
Telephone