2016 MERCEDES-BENZ GLC COUPE light

i
You can remove the ashtray insert and use
the resultant compartment for stowage.
Rear-compartment ashtray X
To open: pull cover ;out by its top handle
edge.
X To remove the insert: push ribbing=from
the left side and pull insert :up and out.
X To fit the insert: fit insert:into the holder
from above and press down into the holder
until it engages. Cigarette lighter
G
WARNING
You can burn yourself if you touch the hot
heating element or the socket of the cigarette lighter.
In addition, flammable materials can ignite if:
R the hot cigarette lighter falls
R a child holds the hot cigarette lighter to
objects, for example
There is a risk of fire and injury.
Always hold the cigarette lighter by the knob.
Always make sure that the cigarette lighter is
out of reach of children. Never leave children unattended in the vehicle.
Your attention must always be focused on the
traffic conditions. Use the cigarette lighter only when road and traffic conditions permit. Cigarette lighter (example)
X Turn the key to position 2in the ignition lock
(Y page 144).
X To open: open the stowage compartment
(Y page 306).
X Press in cigarette lighter ;.
Cigarette lighter ;will pop out automatically
when the heating element is red-hot.
X To close: push cover :of the stowage com-
partment closed. 12 V sockets
General notes X
Turn the key to position 1in the ignition lock
(Y page 144).
The sockets can be used for accessories with a
maximum draw of 180 W (15 A). Accessories
include such items as mobile phone chargers.
If you use the sockets for long periods when the engine is switched off, the battery may dis-
charge.
An emergency cut-off ensures that the on-board
voltage does not drop too low. If the on-board
voltage is too low, the power to the sockets is
automatically cut. This ensures that there is suf- ficient power to start the engine.
If you have connected a device to the 12 V
power socket, leave the cover of the stowage
compartment open. This prevents the cover
from being blocked. 318
FeaturesStowing and features

Requirements for operating these devices:
R the electronic device that you connect has a
suitable connector and conforms to stand-
ards specific to the country you are in
R the electronic device connector is plugged
into the 230 V power socket
R the maximum wattage of the device to be
connected must not exceed 150 watts
R the on-board voltage is within a permissible
voltage range
R the 12 V socket in the front centre console is
working properly (Y page 319)
Using the 230 V power socket X
To switch on: switch the ignition on.
X Open flap =.
X Insert the electronic device connector into
230 V power socket :.
Indicator lamp ;lights up.
X To switch off: remove the connector from
230 V power socket :.
Make sure that you do not pull on the cable. 320
FeaturesStowing and featu
res

Problems with the 230 V power socket
Problem
Possible causes/consequences and
M
MSolutions The warning lamp on the
230 V power socket is
not lit. The on-board voltage is too low because the battery is too weak.
X Start the engine.
or X Charge the battery (Y page 347).
If the indicator lamp still does not light up: X Consult a qualified specialist workshop. The temperature of the DC/AC converter is temporarily too high.
X Remove the electronic device connector from the 230 V socket.
X Let the DC/AC converter cool down.
If the indicator lamp still does not light up after the converter cools
down:
X Consult a qualified specialist workshop. You have connected an electronic device that has a constant nominal
power of less than 150 watts, but has a very high switch-on current.
This device will not work. If you connect such a device, the 230 V
power socket will not supply it with power.
X Connect a suitable electronic device. Mercedes-Benz emergency call sys-
tem
Information on these requirements can be found in the Digital Owner's Manual. X
To open: press cover :.
X To make an emergency call: press SOS but-
ton ;briefly.
The indicator lamp in SOS button ;flashes
until the emergency call is concluded.
X Wait for a voice connection to the Mercedes-
Benz emergency call centre.
X After the emergency call, close cover :.You will see a message if:
R a connection to the Mercedes-Benz emer-
gency call centre cannot be made
R a call has not been automatically forwarded
to the public emergency call centre
In this case, dial the 112emergency number
on your mobile phone.
You can find more information on the Mercedes- Benz emergency call system in the Digital Own-
er's Manual. MB Contact/Mercedes me connect
General notes Vehicles with the Audio 20 multimedia sys-
tem: MB Contact offers fast assistance at the
touch of a button – around the clock. For any
queries about the vehicle, MB Contact offers a
fast and easy connecting call to the Mercedes-
Benz Customer Assistance Centre. You can, for
example, request an appointment or call for help in the event of a breakdown. Features
321Stowing and features Z

X
With your hand flat, push down the active
bonnet :in the area around the hinges on
both sides (arrows).
Do so until you feel the active bonnet :
engage.
If you can raise the active bonnet slightly at the rear in the area around the hinges, it is not
engaged correctly. Repeat the step.
Opening the bonnet G
WARNING
Certain components in the engine compart-
ment could be very hot, e.g. the engine, the
radiator and parts of the exhaust system.
There is a risk of injury when accessing the
engine compartment.
As far as possible, allow the engine to cool
down and only touch the components descri- bed in the following. G
WARNING
When the bonnet is open, and the windscreen wipers are set in motion, you can be injured by
the wiper linkage. There is a risk of injury.
Always switch off the windscreen wipers and
the ignition before opening the bonnet.
! Make sure that the windscreen wipers are
not folded away from the windscreen. Other-
wise, you could damage the windscreen wip-
ers or the bonnet. X
Make sure that the windscreen wipers are
switched off.
X Pull release lever :on the bonnet.
The bonnet is released. X
Reach into the gap, pull bonnet catch han-
dle ;up and lift the bonnet.
If you lift the bonnet by approximately 40 cm, the bonnet is opened and held open automat-
ically by the gas-filled struts.
Closing the bonnet X
Lower the bonnet and let it fall from a height
of approximately 20 cm.
X Check that the bonnet has engaged properly.
If the bonnet can be raised slightly, it is not
properly engaged. Open it again and close it
with a little more force. Radiator
Do not cover up the radiator. Do not use thermal mats, insect protection covers or anything sim-
ilar. Otherwise, the values of the European on-
board diagnostics may be affected. Some of
these values are required by law and must
always be correct. 326
Engine compartmentMaintenance and care

!
If the key is within the rear detection range
of KEYLESS-GO, the following situations, for
example, could lead to the unintentional
opening of the tailgate:
R using a car wash
R using a high-pressure cleaner
Make sure that the key is at least 3 m away
from the vehicle.
! Make sure that the automatic transmission
is in neutral position Nwhen washing your
vehicle in a tow-through car wash. The vehicle may otherwise be damaged.
R Operating with the key:
Do not remove the key from the ignition
lock. Do not open the driver's door when
the engine is switched off or at very low
speeds. Otherwise, when in transmission
position Dor Rthe automatic transmission
will automatically switch to park position P
and block the wheels.
R Operating with the Start/Stop button:
Do not open the driver's door when the
engine is switched off or at very low
speeds. Otherwise, when in transmission
position Dor Rthe automatic transmission
will automatically switch to park position P
and block the wheels.
Observe the following to make sure that the
automatic transmission stays in neutral position N:
Operating with the key and Start/Stop button:
X Make sure that the ignition is switched on.
X Make sure that the vehicle is stationary.
X Depress the brake pedal and keep it
depressed.
Operating with the Start/Stop button only: X Engage parking position P.
X Release the brake pedal.
X Remove the Start/Stop button from the igni-
tion lock (Y page 144).
X Insert the key into the ignition lock.
X Switch on the ignition.
X Depress the brake pedal and keep it
depressed.
Operating with the key and Start/Stop button:
X Engage neutral N.
X Release the brake pedal. X
Release the electric parking brake, if neces-
sary.
X Switch off the ignition and leave the key in the
ignition lock.
You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is very dirty, wash off excess dirt
before cleaning the vehicle in an automatic car
wash.
After using an automatic car wash, wipe off the
wax from the windscreen and the windscreen
wiper blades. This will prevent smears and
reduce wiping noises caused by residue on the
windscreen.
Washing by hand In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements for each indi-
vidual country.
X Do not use hot water and do not wash the
vehicle in direct sunlight.
X Use a soft sponge to clean.
X Use a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz.
X Thoroughly hose down the vehicle with a gen-
tle jet of water.
X Do not point the water jet directly towards the
air inlet.
X Use plenty of water and rinse out the sponge
frequently.
X Rinse the vehicle with clean water and dry
thoroughly with a chamois.
X Do not let the cleaning agent dry on the paint-
work.
When using the vehicle in winter, remove all
traces of road salt deposits carefully and as
soon as possible.
High-pressure cleaning equipment G
WARNING
The water jet of circular-jet nozzles (dirt grind- ers) can cause damage not visible from the
outside to tyres or chassis components. Com-
ponents damaged in this way can unexpect-
edly fail. There is a risk of an accident.
Do not use high-pressure cleaners with circu-
lar-jet nozzles to clean the vehicle. Have dam- 332
CareMaintenance and care

aged tyres or chassis components replaced
immediately.
! Always maintain a distance of at least 30 cm
between the vehicle and the high-pressure
cleaner nozzle. Information about the correct
distance is available from the equipment
manufacturer.
Move the high-pressure cleaner nozzle
around when cleaning your vehicle.
Do not aim directly at any of the following:
R tyres
R door gaps, roof gaps, joints etc.
R electrical components
R battery
R plug connectors
R lamps
R seals
R trim elements
R ventilation slots
Damage to seals or electrical components
can lead to leaks or failures.
! Vehicles with decorative film: parts of your
vehicle are covered with a decorative film.
Maintain a distance of at least 70 cm between the parts of the vehicle covered with the film
and the nozzle of the high pressure cleaner.
Information about the correct distance is
available from the equipment manufacturer.
Move the high-pressure cleaner nozzle
around whilst cleaning.
! If the key is within the rear detection range
of KEYLESS-GO, the following situations, for
example, could lead to the unintentional
opening of the tailgate:
R using a car wash
R using a high-pressure cleaner
Make sure that the key is at least 3 m away
from the vehicle.
Cleaning the paintwork !
Do not affix:
R stickers
R films
R magnetic plates or similar items
to painted surfaces. You could otherwise
damage the paintwork. Scratches, corrosive deposits, areas affected by
corrosion and damage caused by inadequate
care cannot always be completely repaired. In
such cases, visit a qualified specialist workshop.
X Remove impurities immediately, where pos-
sible, whilst avoiding rubbing too hard.
X Soak insect remains with insect remover and
rinse off the treated areas afterwards.
X Soak bird droppings with water and rinse off
the treated areas afterwards.
X Remove coolant, brake fluid, tree resins, oils,
fuels and greases by rubbing gently with a
cloth soaked in petroleum ether or lighter
fluid.
X Use tar remover to remove tar stains.
X Use silicone remover to remove wax.
Care and treatment of matt paintwork !
Never polish the vehicle or the light alloy
wheels. Polishing makes the paintwork shiny.
! The following may cause the paint to
become shiny and thus reduce the matt
effect:
R vigorous rubbing with unsuitable materials
R frequent use of car washes
R washing the vehicle in direct sunlight
! Never use paint cleaner, buffing or polishing
products, or gloss preserver, e.g. wax, for the purpose of paintwork care. These products
are only suitable for high-gloss surfaces. Their
use on vehicles with matt paintwork leads to
considerable surface damage or, more spe-
cifically, to shiny, spotted areas.
Always have paintwork repairs carried out at a
qualified specialist workshop.
! Do not use wash programs with a hot wax
treatment under any circumstances.
Observe these notes if your vehicle has a clear, matt finish. This will help you to avoid damage to the paintwork due to incorrect treatment.
These notes also apply to light-alloy wheels with
a clear matt finish.
The vehicle should preferably be washed by
hand using a soft sponge, car shampoo and
plenty of water.
Use only insect remover and car shampoo from the range of approved Mercedes-Benz care
products. Care
333Maintenance and care Z

Cleaning vehicle parts
Cleaning the wheels G
WARNING
The water jet of circular-jet nozzles (dirt grind- ers) can cause damage not visible from the
outside to tyres or chassis components. Com-
ponents damaged in this way can unexpect-
edly fail. There is a risk of an accident.
Do not use high-pressure cleaners with circu-
lar-jet nozzles to clean the vehicle. Have dam- aged tyres or chassis components replaced
immediately.
! Do not use acidic wheel cleaning products
to remove brake dust. This could damage
wheel bolts and brake components.
! Do not park up your vehicle for a long period
of time immediately after cleaning, particu-
larly after cleaning the wheel rim with wheel
cleaner. Wheel cleaner may lead to increased corrosion of the brake discs and pads. You
should therefore drive for a few minutes after
cleaning. By heating up the brakes, the brake
discs and pads dry. The vehicle can then be
parked up for a long period of time.
Cleaning the windows G
WARNING
If the windscreen wipers are set in motion
when cleaning the windscreen or wiper
blades, you could become trapped. There is a danger of injury.
Always switch off the windscreen wipers and
the ignition before cleaning the windscreen or wiper blades.
! Do not use dry cloths, abrasive cleaning
agents, solvents or solvent-based cleaning
agents to clean the inside of the windows/
windscreen. Do not touch the inside of the
windows/windscreen with hard items such
as an ice scraper or a ring. Otherwise, the
windows/windscreen could be damaged.
! Clean the water drainage channels of the
windscreen and the rear window at regular
intervals. Deposits such as leaves, petals and
pollen may under certain circumstances pre- vent water from draining away. This can lead
to corrosion damage and damage to elec-
tronic components.
X Clean the inside and outside of the windows
with a damp cloth and a cleaning agent that is
recommended and approved by Mercedes-
Benz.
Cleaning the wiper blades G
WARNING
If the windscreen wipers are set in motion
when cleaning the windscreen or wiper
blades, you could become trapped. There is a danger of injury.
Always switch off the windscreen wipers and
the ignition before cleaning the windscreen orwiper blades.
! Do not pull on the wiper blade. Otherwise,
the wiper blade could be damaged.
! Do not clean wiper blades too often and do
not rub them too hard. Otherwise, the graph-
ite coating could be damaged. This could
cause wiper noise.
! Hold the wiper arm securely when folding
back. The windscreen could be damaged if
the wiper arm hits against it suddenly.
X Fold the wiper arms away from the wind-
screen (Y page 124).
X Clean the wiper blades carefully using a damp
cloth.
X Fold the windscreen wipers back again before
switching on the ignition.
Cleaning the exterior lighting !
Only use cleaning agents or cleaning cloths
that are suitable for plastic lenses. Unsuitable
cleaning agents or cleaning cloths could
scratch or damage the plastic lenses of the
exterior lighting.
X Clean the plastic lenses of the exterior light-
ing using a wet sponge and a mild cleaning
agent, e.g. Mercedes-Benz car shampoo or
cleaning cloths. 334
CareMaintenance and care

flash rust to form on the surface. You can
restore the original shine of the exhaust pipe by cleaning it regularly, especially in winter and
after washing the vehicle.
X Clean the exhaust pipe with a care product
tested and approved by Mercedes-Benz.
Cleaning the trailer tow hitch H
Environmental note
Dispose of oily and greasy cloths in an envi-
ronmentally-responsible manner.
! Do not clean the ball coupling with a high-
pressure cleaner. Do not use solvents.
The ball coupling must be cleaned if it becomes
dirty or corroded.
X Remove rust on the ball, e.g. with a wire
brush.
X Remove dirt with a clean, lint-free cloth or a
brush.
X After cleaning, lightly oil or grease the ball
coupling.
X Check that the vehicle's trailer tow hitch is
working properly.
You can also have the maintenance work on the
ball coupling and the trailer tow hitch carried out
by a qualified specialist workshop. Interior care
Cleaning the display !
For cleaning, do not use any of the following:
R alcohol-based thinner or petrol
R abrasive cleaning agents
R commercially-available household cleaning
agents
These may damage the display surface. Do
not put pressure on the display surface when cleaning. This could lead to irreparable dam-
age to the display.
X Before cleaning the display, make sure that it
is switched off and has cooled down.
X Clean the display surface using a commer-
cially available microfibre cloth and TFT/LCD
display cleaner.
X Dry the display surface using a dry microfibre
cloth. Cleaning the plastic trim G
WARNING
Care products and cleaning agents containing solvents can cause surfaces in the cockpit to
become porous. This could result in plastic
parts breaking away when the airbags are
deployed. There is a danger of injury.
Do not use care products and cleaning agents containing solvents to clean the cockpit.
! Never attach the following to plastic surfa-
ces:
R stickers
R films
R perfume oil container or similar
You could otherwise damage the plastic.
! Do not allow cosmetics, insect repellent or
sunscreen to come in contact with the plastic trim. This maintains the high-quality look of
the surfaces.
X Wipe the plastic trim with a damp, lint-free
cloth, e.g. a microfibre cloth.
X Heavy soiling: use care and cleaning prod-
ucts recommended and approved by
Mercedes-Benz.
The surface may change colour temporarily.
Wait until the surface is dry again.
Cleaning the steering wheel and selec-
tor lever X
Thoroughly wipe with a damp cloth or use
leather care agents that have been recom-
mended and approved by Mercedes-Benz.
Cleaning wood trim and trim elements !
Do not use solvent-based cleaning agents
such as tar remover, wheel cleaners, polishes
or waxes. There is otherwise a risk of damag- ing the surface. 336
CareMaintenance and care