2016 MERCEDES-BENZ GL Owners Manual

Problems with the SmartKey Problem
Possible causes/consequences and P Solutions
You cannot lock or
unlock the vehicle
using the SmartKey. The SmartKey battery is discharged or nearly discharged. X
Try again to lock/unlock the vehicle using the remote control
function of the SmartKey. Point the tip of the SmartKey at the
driver's door handle from close range and press the 6 or
7 button.
If this does not work: X
Check the SmartKey battery ( Y
page 85) and replace it if nec-
essary ( Y
page 85). X
Unlock ( Y
page 92) or lock ( Y
page 92) the vehicle using the
mechanical key.
The SmartKey is faulty. X
Unlock ( Y
page 92) or lock ( Y
page 92) the vehicle using the
mechanical key. X
Have the SmartKey checked at a qualified specialist workshop.
You can no longer
lock/unlock the vehi-
cle using KEYLESS-GO. There is interference from a powerful source of radio waves. X
Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the 6 or 7 button.
KEYLESS-GO is malfunctioning. X
Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the 6 or 7 button.X
Have KEYLESS-GO checked at a qualified specialist workshop.
If this does not work: X
Check the SmartKey battery ( Y
page 85) and replace it if nec-
essary ( Y
page 85). X
Unlock ( Y
page 92) or lock ( Y
page 92) the vehicle using the
mechanical key.
You have lost a Smart-
Key. X
Have the SmartKey deactivated at a qualified specialist work-
shop. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well.
You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well. SmartKey 87
Opening and closing Z

Problem
Possible causes/consequences and P Solutions
The engine cannot be
started using the
SmartKey. The on-board voltage is too low. X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work: X
Check the starter battery and charge it if necessary
( Y
page 394).
or X
Jump-start the vehicle ( Y
page 395).
or X
Consult a qualified specialist workshop.
The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle. A door is open. Therefore, the SmartKey cannot be detected as
easily. X
Close the door and try to start the vehicle again.
There is interference from a powerful source of radio waves. X
Start your vehicle with the SmartKey in the ignition lock.
Problem
Possible causes/consequences and P Solutions
You cannot lock or
unlock the vehicle
using the SmartKey. The SmartKey battery is discharged or nearly discharged. X
Vehicles without KEYLESS-GO or KEYLESS-GO start func-
tion: try again to lock/unlock the vehicle using the remote con-
trol function of the SmartKey. Point the tip of the SmartKey at
the driver's door handle from close range and press the 6 or
7 button.
If this does not work: X
Check the SmartKey battery and replace it if necessary
( Y
page 85). X
Unlock ( Y
page 92) or lock ( Y
page 92) the vehicle using the
mechanical key.
The SmartKey is faulty. X
Unlock ( Y
page 92) or lock ( Y
page 92) the vehicle using the
mechanical key. X
Have the SmartKey checked at a qualified specialist workshop.
You can no longer lock
or unlock the vehicle
using KEYLESS-GO. KEYLESS-GO was deactivated. X
Reactivate KEYLESS-GO ( Y
page 83).88
SmartKey
Opening and closing

Problem
Possible causes/consequences and P Solutions
The SmartKey battery is discharged or nearly discharged. X
Check the SmartKey battery ( Y
page 85) and replace it if nec-
essary ( Y
page 85).
If this does not work: X
Unlock ( Y
page 92) or lock ( Y
page 92) the vehicle using the
mechanical key.
There is interference from a powerful source of radio waves. X
Unlock ( Y
page 92) or lock ( Y
page 92) the vehicle using the
mechanical key.
KEYLESS-GO is malfunctioning. X
Lock/unlock the vehicle using the remote control function of
the SmartKey. X
Have the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote
control function: X
Unlock ( Y
page 92) or lock ( Y
page 92) the vehicle using the
mechanical key. X
Have the vehicle and SmartKey checked at a qualified specialist
workshop.
You have lost a Smart-
Key. X
Have the SmartKey deactivated at a qualified specialist work-
shop. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well.
You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well.
The engine cannot be
started using the
SmartKey. The on-board voltage is too low. X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work: X
Check the starter battery and charge it if necessary
( Y
page 394).
or X
Jump-start the vehicle ( Y
page 395).
or X
Consult a qualified specialist workshop. SmartKey 89
Opening and closing Z

Problem
Possible causes/consequences and P Solutions
Vehicles with KEY-
LESS-GO or the KEY-
LESS-GO start func-
tion: the engine cannot
be started using the
Start/Stop button. The
SmartKey is in the vehi-
cle. The vehicle is locked. X
Unlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged. X
Check the SmartKey battery ( Y
page 85) and replace it if nec-
essary ( Y
page 85).
If this does not work: X
Start your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves. X
Start your vehicle with the SmartKey in the ignition lock.
Doors
Important safety notes
G WARNING
If children are left unsupervised in the vehicle,
they could: R
open the doors, thus endangering other
people or road users. R
get out and disrupt traffic. R
operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they: R
release the parking brake. R
shifting the automatic transmission out of
park position PR
Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
G WARNING
If persons, particularly children are subjected
to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even fatal. Never leave children unattended in the
vehicle.
G WARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
You should preferably place luggage or loads
in the cargo compartment. Observe the load-
ing guidelines ( Y
page 340).
Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked. You can only open
the rear doors from inside the vehicle if they
are not secured by the child-proof locks
( Y
page 67).
If the vehicle has previously been locked from
the outside, opening a door from the inside90
Doors
Opening and closing

will trigger the anti-theft alarm system.
Switch off the alarm ( Y
page 78).X
Front door: pull door handle D .
If the door is locked, locking knob C pops
up. The door is unlocked and can be
opened. X
Rear door: pull door handle D .
If the door is locked, locking knob C pops
up and the door unlocks. X
Pull door handle D again.
The door can be opened.
Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside. The buttons are located on
both front doors.
X
To unlock: press button C .X
To lock: press button D .
If the front-passenger door is closed, the
vehicle locks. Meanwhile, the fuel filler flap will not be
locked or unlocked.
You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked from
the outside.
You can open a front door from inside the
vehicle even if it has been locked.
If a locked door is opened from the inside, the
previous unlock status of the vehicle will be
taken into consideration if: R
the vehicle was locked using the locking
button for the central locking, or R
if the vehicle was locked automatically
The vehicle will be fully unlocked if it had pre-
viously been fully unlocked. If only the driver's
door had been previously unlocked, only the
door which has been opened from the inside
is unlocked.
Automatic locking feature
X
To deactivate: press and hold button C
for about five seconds until a tone sounds. X
To activate: press and hold button D for
about five seconds until a tone sounds.
i If you press one of the two buttons and do
not hear a tone, the relevant setting has
already been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning. Doors 91
Opening and closing Z

You could therefore be locked out if: R
the vehicle is being pushed. R
the vehicle is being towed. R
the vehicle is on a roller dynamometer.
You can also switch the automatic locking
function on and off using the on-board com-
puter ( Y
page 285).
Power closingPower closing pulls the doors and trunk lid
into their locks automatically even if they are
only partly closed. X
To power close a door: push the door into
the lock up to the first detent position.
Power closing will pull the door fully closed. X
To power close the tailgate: lightly press
the tailgate downwards.
Power closing will pull the tailgate fully
closed.
Unlocking the driver's door (mechan-
ical key)
If the vehicle can no longer be locked or
unlocked with the SmartKey or KEYLESS-GO,
use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered ( Y
page 78).X
Take the mechanical key out of the Smart-
Key ( Y
page 85).X
Insert the mechanical key into the lock of
the driver's door as far as it will go. X
Turn the mechanical key counter-clockwise
to position G .
The door is unlocked. X
Turn the mechanical key back and remove
it. X
Insert the mechanical key into the Smart-
Key.
Locking the vehicle (mechanical key) If the vehicle can no longer be locked with the
SmartKey, use the mechanical key. X
Open the driver's door. X
Close the front-passenger door, the rear
doors and the tailgate. X
Press the locking button ( Y
page 91).X
Check whether the locking knobs on the
front-passenger door and the rear doors
are still visible. Press down the locking
knobs by hand, if necessary. X
Close the driver's door. X
Take the mechanical key out of the Smart-
Key ( Y
page 85). X
Insert the mechanical key into the lock of
the driver's door as far as it will go.92
Doors
Opening and closing

X
Turn the mechanical key clockwise as far as
it will go to position G .X
Turn the mechanical key back and remove
it. X
Make sure that the doors and the tailgate
are locked. X
Insert the mechanical key into the Smart-
Key.
i If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not armed.
Cargo compartment
Important safety notes
G WARNING
If persons, particularly children are subjected
to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate
is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open. G WARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
i Tailgate opening dimensions
( Y
page 454).
You should preferably place luggage or loads
in the cargo compartment. Observe the load-
ing guidelines ( Y
page 340).
Do not leave the SmartKey in the cargo com-
partment. You could otherwise lock yourself
out.
You can: R
close the tailgate manually from outside R
open and close the tailgate automatically
from outside R
open and close the tailgate automatically
from inside R
limit the opening angle of the tailgate R
unlock the tailgate from inside with the
emergency release
Tailgate reversing feature
On vehicles with tailgate remote closing fea-
ture, the tailgate is equipped with automatic
obstacle recognition with a reversing feature.
If a solid object blocks or restricts the tailgate
when automatically opening or closing, this
procedure is stopped. If the tailgate is stop-
ped during the closing procedure, it will open
again automatically. The automatic obstacleCargo compartment 93
Opening and closing Z

recognition with reversing feature is only an
aid. It is not a substitute for your attentive-
ness when opening and closing the tailgate.
G WARNING
The reversing feature does not react: R
to soft, light and thin objects, e.g. small fin-
gers R
over the last 1/3 in (8 mm) of the closing
movement
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped: R
press the T button on the SmartKey, orR
pull or press the remote operating switch
on the driver's door or R
press the closing or locking button on the
tailgate or R
pull the handle on the tailgate
Opening and closing manually from
outside
Opening
X
Press the 6 button on the SmartKey.X
Pull handle C and release it.
The tailgate opens automatically. Closing X
Pull the tailgate down using recess C .X
Allow the tailgate to drop into the lock. X
Lock the vehicle if necessary with the 7
button on the SmartKey or with KEYLESS-
GO.
i If a KEYLESS-GO key is detected in the
cargo compartment, the tailgate will not
lock.
Opening/closing automatically from
outside
Important safety notes
G WARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in
the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process: R
press the T button on the SmartKey. R
pull or press the remote operating switch
on the driver's door. R
press the closing or locking button on the
tailgate. R
pull the handle on the tailgate94
Cargo compartment
Opening and closing