2016 MERCEDES-BENZ E-Class WAGON Owner's Manual

ProblemPossible causes/consequences andMSolutions
You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
The engine cannot be
started using the
SmartKey.the on-board voltage is too low.
XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary
(
Ypage 278).
or
XJump-start the vehicle (Ypage 279).
or
XConsult a qualified specialist workshop.
The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle.The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
Doors
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshifting the automatic transmission out of
park position P
RStart the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
Ideally, place luggage or loads in the trunk/
cargo compartment. Observe the loading
guidelines (
Ypage 238).
Information in the Digital Operator's
Manual
In the Digital Operator's Manual you will find
information on the following topics:
RUnlocking and opening doors from the
inside
RCentrally locking and unlocking the vehicle
from the inside
RAutomatic locking feature
Doors95
Opening and closing
Z

Unlocking the driver's door (mechan-
ical key)
If the vehicle can no longer be unlocked with
the SmartKey, use the mechanical key.
XTake the mechanical key out of the Smart-
Key (
Ypage 92).
XInsert the mechanical key into the lock of
the driver's door as far as it will go.
XTurn the mechanical key counter-clockwise
to position1.
The door is unlocked.
XTurn the mechanical key back and remove
it.
XInsert the mechanical key into the Smart-
Key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered (
Ypage 87).
Locking the vehicle (mechanical key)
If the vehicle can no longer be locked with the
SmartKey, use the mechanical key.
XOpen the driver's door.
XClose the front-passenger door, the rear
doors and the trunk lid/tailgate.
XPress the locking button (Ypage 95).
XCheck whether the locking knobs on the
front-passenger door and the rear doors
are still visible. Press down the locking
knobs by hand, if necessary.
XClose the driver's door.
XTake the mechanical key out of the Smart-
Key (
Ypage 92).
XInsert the mechanical key into the lock of
the driver's door as far as it will go.
XTurn the mechanical key clockwise to posi-
tion 1.
The door is unlocked.
XTurn the mechanical key back and remove
it.
XMake sure that the doors and the trunk lid/
tailgate are locked.
XInsert the mechanical key into the Smart-
Key.
Trunk/cargo compartment
Important safety notes
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid/tailgate is open when the engine is
running, especially if the vehicle is in motion.
There is a risk of poisoning.
Always switch off the engine before opening
the trunk lid/tailgate. Never drive with the
trunk lid/tailgate open.
!The trunk lid/tailgate swings upwards
and to the rear when opened. Therefore,
make sure that there is sufficient clearance
above and behind the trunk lid/tailgate.
96Trunk/cargo compartment
Opening and closing

Ideally, place luggage or loads in the trunk/
cargo compartment. Observe the loading
guidelines (
Ypage 238).
Do not leave the SmartKey in the trunk/cargo compartment. You could otherwise lock your-
self out.
Sedan without the trunk lid convenience
closing feature: the trunk lid can be:
Ropened and closed manually from outside
Ropened automatically from outside
Ropened automatically from inside
Rlocked separately
Ropened with the emergency release button
Runlocked with the mechanical key
Sedan with the trunk lid convenience
closing feature: the trunk lid can be:
Ropened and closed manually from outside
Ropened and closed automatically from out-
side
Ropened and closed automatically from
inside
Rlocked separately
Ropened with the emergency release button
Runlocked with the mechanical key
Wagon: you can:
Ropen and close the tailgate manually from
outside
Ropen the tailgate manually from inside
(Wagon with a folding bench seat)
Ropen and close the tailgate automatically
from outside
Ropen and close the tailgate automatically
from inside
Rlimit the opening angle of the tailgate
Runlock the tailgate using the mechanical
key
Trunk lid/tailgate reversing feature
The trunk lid/tailgate is equipped with an
automatic reversing feature. It reacts if a solid
object obstructs or restricts the trunk lid/
tailgate during the closing procedure. The trunk lid/tailgate opens again automatically.
The automatic reversing feature is only an aid
and is not a substitute for your attentiveness to the trunk lid/tailgate while it is closing.
GWARNING
The reversing feature does not react:
Rto soft, light and thin objects, e.g. small fin-
gers
Rover the last 1/3 in (8 mm) of the closing
movement
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped:
Rpress the Fbutton on the SmartKey, or
Rpull or press the remote operating switch
on the driver's door or
Rpress the closing or locking button on the
trunk lid/tailgate, or
Rpull the handle on the trunk lid/tailgate
Opening/closing from outside
Opening
Handle (example: Sedan)
XPress the %button on the SmartKey.
XSedan: pull handle :.
XRaise the trunk lid.
Wagon: if you pull handle :and keep it in
this position, you can open the tailgate man-
Trunk/cargo compartment97
Opening and closing
Z

ually.Ifyou release the handle, the tailgate
opens automatically.
Closing
Recess (example: Sedan )
XPull the trunk lid/tailgate downusing
recess :.
XWagon: let the tailgate drop and engage in
the lock.
XIf necessary, lock the vehicle with the &
button on the SmartKey (
Ypage 90) or with
KEYLESS -GO (
Ypage 91).
XIfnecessary, lock the vehicle with the &
button on the SmartKey (
Ypage 90) or with
KEYLESS -GO (
Ypage 91).
XIfnecessary, lock the vehicle with the &
button on the SmartKey (
Ypage 90).
iIfa KEYLESS -GO keyisdetected in the
trunk /cargo compartment, the trunk lid/
tailgate willnot lock.
Sedan: the trunk lid then opens again.
Opening/closing automatically from
outside
Important safety notes
GWARNIN G
Part sof th ebody could become trapped dur-
ing automatic closin gof th etrunk lid/tailgate.
Moreover, people, e.g. children ,may be
standing in th eclosin garea or may ente rth e
closin garea durin gth eclosin gprocess. Ther e
is aris kof injury.
Mak esure that nobody is in th evicinity of th e
closin garea durin gth eclosin gprocess.
Use on eof th efollowin goption sto stop th e
closin gprocess:
Rpress th eF buttonon th eSmartKey.
Rpull or press th eremot eoperating switch
on th edriver' sdoor .
Rpress th eclosin gor lockin gbutto non th e
trunk lid/tailgate.
Rpull th ehandle on th etrunk lid/tailgat e
GWARNING
Combustion engines emit poisonous exhaust
gase ssuc has carbon monoxide. Exhaust
gase scan ente rth evehicl einterio rif th e
trunk lid/tailgat eis open when th eengin eis
running, especially if th evehicl eis in motion .
Ther eis aris kof poisoning .
Always switch off th eengin ebefore opening
th etrunk lid/tailgate. Never driv ewit hth e
trunk lid/tailgat eopen .
!The trunk lid/tailgate swings upwards
and to the rear when opened. Therefore,
make sure that there issufficient clearance
above and behind the trunk lid/tailgate.
Opening
You can open the trunk lid/tailgate automat-
ical ly wit h the SmartKey or the handle inthe
trunk lid/tailgate.
XPress and hold the Fbutton on the
Sm artKey unt ilthe trunk lid/tailgate
opens.
or
XIf the trunk lid/tailgate isunlocked, pullthe
trunk lid/tailgate handle and let itgo again
immediately.(
Ypage 97)(Ypage 97)
98Trunk/cargo compartment
Opening and closing

Closing
Closingbutto nand lockin gbutto n(example :
Sedan)
Sedan: on vehicles with the trunk lid remote
closing feature, you can close the trunk lid
automatically. For vehicles with trunk lid
remote closing feature and KEYLESS-GO: you
can simultaneously close the trunk lid and
lock the vehicle.
Wagon: for vehicles with KEYLESS-GO, you
can simultaneously close the tailgate and
lock the vehicle.
XTo close: press closing button :in the
trunk lid/tailgate.
XTo simultaneously close the trunk lid/
tailgate and lock the vehicle:
Press closing button ;in the trunk lid/
tailgate. The KEYLESS-GO key must be in
the rear detection range of the vehicle.
The trunk lid/tailgate closes.
If all the doors are closed, the vehicle locks.
iIf KEYLESS-GO detects a SmartKey in the
trunk/cargo compartment, the trunk lid/
tailgate opens again after it is closed.
If KEYLESS-GO detects a second SmartKey
outside the vehicle, the trunk lid/tailgate
remains closed.
HANDS-FREE ACCESS
Important safety notes
GWARNING
The vehicle's exhaust system may be very hot. You could burn yourself by touching the
exhaust system if you use HANDS-FREE
ACCESS. There is a risk of injury. Always
ensure that you only make the kicking move-
ment within the detection range of sensors.
!If the key is within the rear detection
range of KEYLESS-GO, situations such as
the following could lead to the uninten-
tional opening of the trunk lid/tailgate:
Rusing a car wash
Rusing a power washer
Make sure that the SmartKey is at least
10 ft (3 m) away from the vehicle.
General notes
Sedan: with KEYLESS-GO and HANDS-FREE
ACCESS, you can open or close the trunk lid
or stop the closing procedure without using
your hands.
Wagon: with KEYLESS-GO and HANDS-FREE
ACCESS, you can open or close the tailgate or
stop the procedure without using your hands.
This is useful if you have your hands full. To do
this, make a kicking movement under the
bumper with your foot.
Observe the following points:
RCarry your KEYLESS-GO key about your
person. The KEYLESS-GO key must be in
the rear detection range of the vehicle.
RWhen making the kicking movement, make
sure that you are standing firmly on the
ground and that there is sufficient clear-
ance to the rear of the vehicle. You could
otherwise lose your balance e.g. on ice.
Trunk/cargo compartment99
Opening and closing
Z

(Example: Sedan)
RAlways ensure that you only make the kick-ing movement within the detection range of
sensors :.
RStand at least 12 in (30 cm) away from the
rear area while doing so.
RDo not come into contact with the bumper
while making the kicking movement. Oth-
erwise, the sensors may not function cor-
rectly.
RHANDS-FREE ACCESS does not function
when the engine is started.
RIf a KEYLESS-GO key is within the rear
detection range of KEYLESS-GO, HAND-
FREE ACCESS could be triggered. For this
reason, the trunk lid/tailgate could open or
close unintentionally, e.g. if you:
-sit down on the edge of the trunk/edge
of the cargo compartment.
-set something down or lift something up
behind the vehicle.
-polish the rear of the vehicle.
Do not carry the KEYLESS-GO key about
your person in these situations or in situa-
tions similar to these. You can thus avoid
unintentionally opening or closing the trunk
lid/tailgate.
RDirt caused by road salt around sensors :
may restrict functionality.
RUsing the HANDS-FREE ACCESS with a
prosthetic leg may restrict functionality.
Operation
(Example: Sedan)
XTo open/close: kick into sensor detection
range :under the bumper with your foot.
Sedan: you will hear a warning tone while
the trunk lid is closing.
Wagon: you will hear a warning tone while
the tailgate is opening or closing.
XIf the trunk lid/tailgate does not open
after several attempts: wait at least ten
seconds, then move your foot under the
bumper again.
iIf you hold your foot under the bumper for
too long, the trunk lid/ tailgate does not
open or close. Repeat the leg movement
more quickly if this occurs.
Sedan: to cancel the closing procedure:
Rmove your foot in sensor detection
range:under the bumper
Rpull the handle on the outside of the trunk
lid
Rpress the closing button in the trunk lid, or
Rpress the Fbutton on the SmartKey
If the closing procedure of the trunk lid is
canceled, the trunk lid opens again auto-
matically.
Wagon: to stop the opening or closing pro-
cedure:
Rmove your foot in sensor detection
range :under the bumper
Rpull the handle on the outside of the tailgate
100Trunk/cargo compartment
Opening and closing

Rpress the closing or locking button on the
tailgate or
Rpress theFbutton on the SmartKey
If the tailgate closing procedure has been
stopped:
Rmove your foot under the bumper again and
the tailgate will open
If the tailgate opening procedure has been
stopped:
Rkick with your foot under the bumper again
and the tailgate will close
Opening/closing automatically from
inside
Important safety notes
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the trunk lid/tailgate.
Moreover, people, e.g. children, may be
standing in the closing area or may enter the
closing area during the closing process. There
is a risk of injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
Rpress the Fbutton on the SmartKey.
Rpull or press the remote operating switch
on the driver's door.
Rpress the closing or locking button on the
trunk lid/tailgate.
Rpull the handle on the trunk lid/tailgate
GWARNING
The trunk lid/tailgate can be automatically
opened or closed even if the SmartKey is not
in the vehicle. If children are left unsupervised
in the vehicle, they could activate the func-
tions. There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid/tailgate is open when the engine is
running, especially if the vehicle is in motion.
There is a risk of poisoning.
Always switch off the engine before opening
the trunk lid/tailgate. Never drive with the
trunk lid/tailgate open.
!The trunk lid/tailgate swings upwards
and to the rear when opened. Therefore,
make sure that there is sufficient clearance
above and behind the trunk lid/tailgate.
Opening and closing
XTo open: pull remote operating switch for
the trunk lid/tailgate :until the trunk lid/
tailgate opens.
XTo close (Sedan): press remote operating
switch for trunk lid :until the trunk lid is
completely closed.
XTo close (Wagon): turn the SmartKey to
position 1or 2in the ignition lock.
XPress remote operating switch for tail-
gate :until the tailgate is completely
closed.
You can open and close the trunk lid/tailgate from the driver's seat when the vehicle is sta-
tionary and unlocked.
Trunk/cargo compartment101
Opening and closing
Z

Limiting the opening angle of the tail-
gate (Wagon)
Important safety notes
!Make sure there is sufficient clearance to
open the tailgate fully when setting the
opening angle. The tailgate could otherwise
be damaged. Ideally, set the opening angle
outside.
Activating
You can limit the opening angle of the tail-
gate. This is possible in the top half of its
opening range, up to approximately 8 in
(20 cm )before th estop .
XToopen the tailgate: pull the handle on
the tailgate.
XTo stop the opening procedure at the
desired position: press the closing button
(
Ypage 98)i n the tailgate or pull the handle
on the outside of the tailgate again.
XTo store the position: press and hold the
closing button in the tailgate until you hear
a short tone.
The opening angle limiter is activated. The
tailgate will now stop in the stored position
when opening.
Deactivating
XPress and hold the closing button
(
Ypage 98) in the tailgate until you hear
two short tones.
Opening the tailgate from inside the
vehicle (Wagon with a folding bench
seat)
General notes
!The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
iTailgate opening dimensions
(
Ypage 344).
Opening
Inside of tailgate
XTo unlock the tailgate: slide locking
catch ;to the right.
XTo open: pull the top of handle :.
XSwing the tailgate upwards.
XTo lock the tailgate:slide locking catch;
to the left.
Locking the trunk separately (Sedan)
You can lock the trunk separately. If you then
unlock the vehicle centrally, the trunk
remains locked and cannot be opened.
XClose the trunk lid.
XTake the mechanical key out of the Smart-
Key (
Ypage 92).
102Trunk/cargo compartment
Opening and closing