2016 MERCEDES-BENZ E-CLASS ESTATE Owners Manual

#
Tocall up the cor rection menu: press the
controller or touchpad.
The following options are available:
R adjusting the capitalisation of words (if
suppor tedby thech aracter set)
R expanding thech oice of words
R deleting the selection
R recording a new dictation #
Tolea vethe menu: select Done.
Sending text messages #
Select Send text message .
Re plying toate xt message
Multimedia sy stem:
, Telephone .
i Text message #
Select a text messa ge. #
Select ¥. #
Select Reply. Calling a
text message sender
Multimedia sy stem:
, Telephone .
i Text message #
Select a text messa ge. #
Select ¥. #
Select Call sender.
Deleting text messages
Multimedia sy stem:
, Telephone .
i Text message #
Select ¥. #
Select Delete. Mercedes me connect
Note
s on Mercedes me connect
Mercedes me connect pr ovides thefo llowing
services:
R Breakdown management
R Appointment requests or similar
R Accident mana gement
R Mercedes-Benz emergency call sy stem The Mercedes-Benz Cus
tomer Centre and the
Mercedes-Benz emer gency call centre are availa‐
ble foryo u around the cloc k.
The Info call button, the breakdown assis tance
button and the emer gency call button can be
fo und on theove rhead control panel of theve hi‐
cle (→ page 327).
Yo u can also use the multimedia sy stem tomake
th e call (→ page 327).
Please no tethat Mercedes me connect is a
Mercedes-Benz service. In emer gencies, al ways
call the national emer gency services firs t using
th est andard national emer gency service phone
numbe rs. In emergencies, you can also use the
Mercedes-Benz emer gency call sy stem
(→ page 329).
Fu rther information on Mercedes me connect,
th e pr ovided service scope and operation:
http://manuals.daimler.com/baix/cars/
connectme/de_DE/index.html 326
Multimedia sy stem

Calling
the Mercedes-Benz Cus tomer Centre
using the multimedia sy stem
Re quirements:
In order tobe able touse the Mercedes me con‐
nect service in theve hicle, thefo llowing is
re qu ired:
R You ha veaccess toa GSM networ k.
R The contra ct partner's GSM network co ver‐
age is available in there spective region.
R The ignition must be switched on so that
ve hicle data can be transfer red automati‐
call y.
Multimedia sy stem:
, Telephone .
ª Contacts #
Call Mercedes me connect.
Af ter confirmation, the multimedia sy stem
sends there qu ired vehicle data.
The data transfer is shown in the displa y.
Then, you can select a service and be con‐
nected toa specialist at the Mercedes-Benz
Cus tomer Centre. Fu
rther information on Mercedes me connect,
th e pr ovided service scope and operation is
av ailable at: http://manuals.daimler.com/baix/
cars/connectme/de_DE/ind ex.html
Making a call via the overhead control panel
Re quirements:
In order tobe able touse the Mercedes me con‐
nect service in theve hicle, thefo llowing is
re qu ired:
R You ha veaccess toa GSM networ k.
R The contra ct partner's GSM network co ver‐
age is available in there spective region.
R The ignition must be switched on so that
ve hicle data can be transfer red automati‐
call y. 1
Breakdown assis tance call
2 SOS button co ver
3 MB Info call
4 SOS button #
Tomake a breakdown assistance call:
press button 1. #
Tomake an eme rgency call: press SOS
button co ver2 briefly toopen. Multimedia sy
stem 327

#
Press and hold SOS button 4for at least
one second. #
Tomake an MB In focall: press button 3.
An emer gency call can be initia tedeve n if a
breakdown assi stance or MB In focall is acti ve.
This has priority over all other active calls.
Calls via theove rhead control panel are only
possible with an available mobile phone net‐
wo rk.
More information on Mercedes me connect and
fur ther services can be found at: http://
www.mercedes.me
Information on the MB Info call
An In focall tothe Mercedes-Benz Cus tomer
Centre has been initia ted via theove rhead con‐
trol panel (→ page 327) orthe multimedia sys‐
te m (→ page 327).
Yo u can find information on thefo llowing topics:
R activation of Mercedes me connect
R operating theve hicle
R nearest Mercedes-Benz service centre R
other products and services from Mercedes-
Benz
Data is transmitted during the connection tothe
Mercedes-Benz Cus tomer Centre (→ page 329).
Information on the breakd own assistance
call
A breakdown assis tance call tothe Mercedes-
Benz Cus tomer Centre has been initia ted via the
ove rhead control panel (→ page 327) orthe mul‐
timedia sy stem (→ page 327).
R Aqu alified Mercedes-Benz tech nician car ries
out repairs on site and/or theve hicle will be
to we dto the nearest Mercedes-Benz service
cent re.
Yo u may be charge dfo rth ese services.
Data is transfer red during the connection tothe
Mercedes-Benz Cus tomer Centre (→ page 329).
Information on Mercedes me connect acci‐
dent management
The Mercedes me connect accident manage‐
ment is an extension of the Mercedes-Benz
emer gency call sy stem (→ page 329). An emer
gency call is made tothe Mercedes-
Benz emer gency call centre af ter an accident:
R avo ice connection is made toa con tact per‐
son at the Mercedes-Benz emer gency call
centre.
R if necessa ry,th e conta ct person at the
Mercedes-Benz emer gency call centre for‐
wa rdsth e call toMercedes me connect acci‐
dent management.
R if necessar y,theve hicle will be towe dto a
Mercedes-Benz service centre.
Mercedes me connect service message
If yo u ha veactivated the maintenance manage‐
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Cus tomer
Centre. You will then recei veindividual recom‐
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom pt
appears asking if youwo uld like tomake an
appointment. 328
Multimedia sy stem

#
Toarra nge a service appointment: select
Call .
Af teryo ur confirmation, theve hicle data is
sent and a Mercedes-Benz Cus tomer Centre
emplo yee deals with your appointment. The
information is then sent toyour desired
service outlet.
This service outlet will then conta ctyou
within 24hours.
% Ifyo u select Call later afte rth e service mes‐
sage appears, the message is hidden and
re appears af ter a cer tain period of time.
Consenting tothe data transfer for Me rcedes
me connect
Re quirement:
There is an active breakdown assis tance or Info
call on the multimedia sy stem (→ page 327) or
th eove rhead control panel (→ page 327).
If th e breakdown and Mercedes me connect
concier geservices are not activated on
Mercedes me, theDo you want to transmit vehi-
cle data and the vehicle's position to the
Mercedes-Benz Customer Centre in order to improve the processing of your request?
mes‐
sage appears. #
Select Yes.
The releva nt vehicle data is sent automati‐
call y.
More information on Mercedes me: http://
www.mercedes.me
Tr ansfer red data during a se rvice call
In cer tain countries you must confirm the data
transfer.
Data transfer red includes thefo llowing:
Overview of transfer red data Service cal
lT ransfer red data
MB Info call
Breakdown assis‐
ta nce call R
current vehicle
location
R vehicle identifica‐
tion number
R service code
R selected data
about thest atus
of theve hicle Mercedes-Benz emer
gency call sy stem Note
s onthe Mercedes-Benz emer gency call
sy stem
The Mercedes-Benz emer gency call sy stem only
functions in areas where mobile phone co verage
is available from there leva nt contract pa rtner.
Insu fficient network co verage from there leva nt
contract pa rtner may result in an emer gency call
not being transmitted.
The ignition mu stbe switched on before an auto‐
matic emer gency call can be made.
Overvi ewofthe Mercedes-Benz emer gency
call sy stem
The Mercedes-Benz emer gency call sy stem can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. It helps locate an
accident site in places that are dif ficult to
access.
The emer gency call can be made au tomatical ly
( → page 330) or manually (→ page 331). Only
make emer gency calls if you or others are in
need of rescue. Do not make an emergency call Multimedia sy
stem 329

in
theeve nt of a breakdown or a similar situa‐
tion.
Messages in the multimedia sy stem displa y:
SOS READY : emergency call available
SOS NOT READY: the ignition is not on or there
is a malfunction with the emer gency call sy stem.
During an active emer gency call, Gappears
in the displa y.
Yo u can find more information on there gional
av ailability of the Mercedes-Benz emer gency call
sy stem at: http://www.mercedes-benz.com/
connect_ecall
% If an emer gency call is una vailable, a mes‐
sage tothis ef fect also appea rsinthe multi‐
function display of the instrument clus ter.
Au tomatic eme rgency call
Re quirements:
R The ignition is switched on.
R The star ter battery has been suf ficiently
ch arge d.
If re stra int sy stems such as airbags or seat belt
te nsioners ha vebeen activated af ter an acci‐ dent,
the Mercedes-Benz emer gency call sy stem
may automatically initiate an emer gency call.
The emergency call has been made:
R avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R a messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz emergency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R in cer tain situations additional data is trans‐
mit tedto the Mercedes-Benz emer gency call
centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz service centre to
be initiated quickl y.
If yo ur vehicle is equipped with an SOS button in
th eove rhead control panel, it flashes until the
emer gency call has been compl eted.
It is not possible toimmediately end an auto‐
matic emer gency call. If
th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ical lysent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a releva nt messa ge
appears in the displa y. #
Dial the emer gency call number 999 or 11 2
on your mobile phone.
If an eme rgency call has been initiated:
R remain in theve hicle, if thero ad and traf fic
conditions permit youto do so, until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R onthe basis of the call, the operator decides
whe ther it is necessary todeploy rescue
te ams and/or the police tothe accident site.
R if no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediatel y.330
Multimedia sy stem

Manual emer
gency call #
Ifth eve hicle has an SOS button in theove r‐
head control panel: press and hold the but‐
to nfo r at least one second.
The emer gency call has been made:
R avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R remain in theve hicle, if thero ad and traf fic
conditions permit youto do so, until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R onthe basis of the call, the operator decides
whe ther it is necessary todeploy rescue
te ams and/or the police tothe accident site.
R a message with accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call cent re
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R in cer tain situations additional data is trans‐
mit tedto the Mercedes-Benz emer gency call
centre. This allo
wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz service centre to
be initiated quickl y.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a releva nt messa ge
appears in the displa y. #
Dial the emer gency call number 999 or 11 2
on your mobile phone.
Ending an unin tentional emer gency call #
Select ~onthe multifunction steering
wheel.
Tr ansmitted data with th e Mercedes-Benz
emer gency call sy stem
The following data is transmitte dto the
Mercedes-Benz emer gency call centre:
R theve hicle's GPS position data R
the last GPS position data on thero ute (a few
hundred metres before the incident)
R direction of tr avel
R vehicle identification number
R theve hicle drive type
R the estimated number of people in theve hi‐
cle
R whe ther Mercedes me connect is available or
not
R whe ther the emer gency call was initiated
manually or automatically
R the time of the accident
R the language setting on the multimedia sys‐
tem
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R the cur rent vehicle position can be called up
R avo ice connection totheve hicle occupants
can be es tablished Multimedia sy
stem 331

%
ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be per form ed for
up totwo hou rsafte r sending an emer gency
call.
St arting/ending ERA-GLONASS test mode
(Russia)
Re quirements:
R The star ter battery has suf ficient charge.
R The ignition is switched on.
R The vehicle has been stationary for at least
one minute. #
Tostart thete st mode: press and hold the
~ button on the multifunction steering
wheel for at least five seconds.
The test mode is star ted and automatically
ends af terth e language test has been per‐
fo rm ed. #
Toend thete st mode manuall y:switch off
th e ignition.
The test mode is ended. Te
lephone module with Blue tooth ®
(SAP pro‐
fi le) Fi
tting/ removing the telephone module #
Tofit: Slide module 2inthe cent reconsole
stow age compartment up into brac ket1
until it audibly engages. #
Toremo ve: press release knob 3. #
Slide module 2down and remo veit.
Connecting, acti vating and deactivating the
te lephone module
Re quirement:
The module is fitted (→ page 332). Multimedia sy
stem:
, Telephone
Connecting thete lephone module #
Select áConnect device - no device con-
nected. #
Select Connect MB SAP module. #
Press button 2. #
As soon as indicator lamp 1starts flashing
ye llo w, release the button. #
Select Start search and confirm. #
Select OK. 332
Multimedia sy stem

Ac
tivating the telephone module #
Select áConnect device - Mobile phone .#
Select Activate MB SAP module and confirm.
Disconnecting thete lephone module #
Select áConnect device - Mobile phone .#
Select ¥. #
Select Disconnect MB SAP module. #
Select Yes.
Inserting/removing a SIM card #
Toinsert a SIM card: insert SIM card1
into the card slot with the conta ct surface
fa cing down until it engages.
A Blu etoo th®
connection wi tha mobile
phone is no lon ger possible. #
Toremo vea SIM card: press andrelease
SIM card 1.
The SIM card is pushed out slightly and can
th en be remo ved.
Establishing a connection between the
mo bile phone and telephone module
Re quirements:
R The telephone module is fitted (→ page 332)
and activated (→ page 332).
R Term inate the active Blue tooth ®
connection
of the mobile phone.
R Use thete lephone module without the SIM
card.
Depending on the type, settings must also be
made on the mobile phone (see the manufactur‐
er's operating instructions). A list of mobile phones which are compatible
with thete lephone module with Blue tooth®
(SAP
profile) can be found at:
http://www.mercedes-benz.com/connect.
Multimedia sy stem:
, Telephone
Sear ching for a mobile phone #
á Connect device - no device connected #
Select Connect new device . #
Select Connect SAP telephone and confirm. #
Select Start search .
De tected mobile phones are displ ayed.
Au thorising and connecting a mobile phone #
Select the mobile phone. #
Ente r arandom 16-digit PIN and confirm. #
Enter and confirm the same PIN on the
mobile phone. #
If necessar y,enter the SIM card PIN. Multimedia sy
stem 333