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WARNING!
ALWAYS obey traffic laws and pay attention to the
road. Some Uconnect Access services, including 9-1-1
and Assist, will NOT work without an operable
1X(voice/data) or 3G(data) network connection.
NOTE:
• Your vehicle may be transmitting data as authorized
by the subscriber.
• The 9–1–1 and ASSIST buttons will only function if
you are connected to an operable 1X(voice/data) or
3G(data) network. Other Uconnect services will only
be operable if your Uconnect Access service is active
and you are connected to an operable 1X(voice/data)
or 3G(data) network. ASSIST Call
The ASSIST Button is used to automatically connect you
to any one of the following support centers:
•
Roadside Assistance – If you get a flat tire, or need a
tow, just push the ASSIST button and you’ll be con-
nected to someone who can help. Roadside Assistance
will know what vehicle you’re driving and its location.
Additional fees may apply for roadside Assistance.
• Uconnect Access Customer Care – In-vehicle support
for Uconnect Access and Uconnect Access Via Mobile
features.
• Vehicle Customer Care – Total support for all other
vehicle issues.
132 UNDERSTANDING THE FEATURES OF YOUR VEHICLE
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9-1-1 Call
1. Push the 9-1-1 Call button on the Rearview Mirror.
NOTE:In case the 9-1-1 Call button is pushed in error,
there will be a 10 second delay before the 9-1-1 Call
system initiates a call to a 9-1-1 operator. To cancel the
9-1-1 Call connection, push the 9-1-1 Call button on the
Rearview Mirror or press the cancellation button on the
Device Screen. Termination of the 9-1-1 Call will turn the
green LED light on the Rearview Mirror off.
2. The LED light located between the ASSIST and 9-1-1 buttons on the Rearview Mirror will turn green once a
connection to a 9-1-1 operator has been made.
3. Once a connection between the vehicle and a 9-1-1 operator is made, the 9-1-1 Call system may transmit
the following important vehicle information to a 9-1-1
operator:
• Indication that the occupant placed a 9-1-1 Call. •
The vehicle brand.
• The last known GPS coordinates of the vehicle.
4. You should be able to speak with the 9-1-1 operator through the vehicle audio system to determine if
additional help is needed.
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NOTE:•Your vehicle may be transmitting data as authorized
by the subscriber.
• Once a connection is made between the vehicle’s
9-1-1 Call system and the 9-1-1 operator, the 9-1-1
operator may be able to open a voice connection with
the vehicle to determine if additional help is needed.
Once the 9-1-1 operator opens a voice connection
with the vehicle’s 9-1-1 Call system, the operator
should be able to speak with you or other vehicle
occupants and hear sounds occurring in the vehicle.
The vehicle’s 9-1-1 Call system will attempt to re-
main connected with the 9-1-1 operator until the
9-1-1 operator terminates the connection.
5. The 9-1-1 operator may attempt to contact appropriate emergency responders and provide them with impor-
tant vehicle information and GPS coordinates.