2016 HONDA CR-Z phone

207
uuTroubleshooting uGuidance, Routing
Continued
Troubleshooting
Guidance, Routing
ProblemSolution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.The navigation system attempts to gene rate the optimal route. You can change
the route preferences used when calculating a route.
2 Route Preference P. 41
The street I’m on is not shown on the map screen.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2Map Coverage P. 225
The vehicle position icon is not following the road
and the “GPS icon” text in the upper left hand
corner of the screen is white or missing.●Check that the GPS antenna (located in the dashboard) is not blocked. For best
reception, remove items from the dashboard, such as radar detectors, cell
phones, or loose articles.
●Metallic tinting or other aftermarket de vices can interfere with GPS reception.
Please consult your dealer.
2 GPS P. 222
The blue highlighted route and voice guidance
stopped or turned into a pink line before I got to my
destination.Your route has entered an unverified area.
2Unverified Routing P. 42
How do I stop the map from rotating as I drive
along?Select the map orientation icon on the map screen to select the north-up icon, or
say “ Display north-up ” to change the map orientation.
Sometimes, I cannot select between the North-up,
Heading-up and 3D map orientations.The Heading-up map orientation can only be shown in the lower scales (1/20 - 1
mile (80 m-1.6 km) scales). The 3D map orientation can only be shown in the
lower scales (1/20 - 2 mile (80 m-3 km) scales).
2 Map Scale and Functions P. 60
The “time to destination” display sometimes
increases even though I am getting closer to my
destination.If your speed reduces due to slower tra ffic, the navigation system updates the
“time to destination” based on your ac tual road speed to give you a better
estimate of arrival time.
16 CR-Z NAVI-31SZT8500.book 207 ページ ２０１５年７月３０日　木曜日　午前９時１８分

209
uuTroubleshooting uSmartphone Connection
Troubleshooting
Smartphone Connection
Does the navigation syst em work outside North
America?The navigation system contains maps fo r the 50 U.S. states, Canada, and Puerto
Rico. The navigation system will not work in Mexico or other countries.
2 Map Coverage P. 225
Can I play video DVDs in my navigation system?No. The navigation system is designed only to read music discs. If you experience
any problems that you cannot resolve, please contact your dealer.
How do I report errors I find in the database?Minor errors are bound to occur in a large database. If you encounter major errors, see
your dealer.
2 Visiting Your Dealer P. 224
ProblemSolution
I cannot connect my smartphone to the system.●Make sure your smartphone is compatible with the system, and that it is paired
and linked to Bluetooth® HandsFreeLink ®. To check phone compatibility,
–
U.S.: Visit handsfreelink.honda.com
–Canada: Visit www.handsfreelink.ca
2Pairing a Phone P. 168●The HondaLink app must be installed on your smartphone to connect to the
system. For more information: –
U.S.: Visit www.hondalink.com
–Canada: Visit www.honda.ca/hondalink●Check that your smartphone is in goo d operating condition. Then try the
following operations on your smartphone. –
Unlock the security.
–Connect to the system on the HOME screen.
–Close all apps.
–Restart the smartphone.
ProblemSolution
16 CR-Z NAVI-31SZT8500.book 209 ページ ２０１５年７月３０日　木曜日　午前９時１８分

215
uuError Messages uPandora ®
Troubleshooting
Error MessageCauseSolution
Unable to connect to
Pandora. When stopped,
check your mobile phone.The Pandora® app failed to start
because of the following device
errors:
●The display on your
smartphone is turned off.
●Your smartphone is locked.●The home screen or the app
screen (music screen) is not
displayed on your
smartphone.
●The track is not played on your
smartphone even after 30
seconds have passed.
●The Pandora app is not
installed in your device, or the
Pandora version is not
supported.
●Turn the phone screen on, a nd make sure it is unlocked.●The Pandora version is not supported. Update to the latest
version.
The Pandora app in your
smartphone is not compatible
with the app launcher system.Download the most recent version of the Pandora app.
The required app is not installed.
16 CR-Z NAVI-31SZT8500.book 215 ページ ２０１５年７月３０日　木曜日　午前９時１８分

217
uuError Messages uBluetooth ® HandsFreeLink ®
Troubleshooting
Bluetooth® HandsFreeLink®
Error MessageCauseSolution
Unable to pair with your
device.
Please try again.The system failed to connect to
the Bluetooth ® device.●Make sure that Bluetooth function is turned ON, on your
Bluetooth -compatible device. For details, check the manual of
your Bluetooth -compatible device.
●Try pairing your Bluetooth device again.
2Pairing a Phone P. 168
If the problem is not resolved yet, contact your dealer.
Unable to add smartphone.
Please check the settings in
your smartphone.The settings in your phone are
not correct.Make sure the settings in your phone are set to allow Bluetooth
connection.
Unable to import phonebook.
Please try again later.Your phone is not compatible
with Automatic Phone Sync.Check that your phone is compatible with Automatic Phone Sync.
Visit:
●U.S.: handsfreelink.honda.com●Canada: www.handsfreelink.ca
16 CR-Z NAVI-31SZT8500.book 217 ページ ２０１５年７月３０日　木曜日　午前９時１８分

218
uuError Messages uSmartphone Connection
Troubleshooting
Smartphone Connection
Error MessageCauseSolution
This Smartphone is not
supported.
Smartphone is not compatible
Unable to start the app.
When safe, please check your
mobile device.
Lost communication with
smartphoneYour phone is not compatible.Your phone is not compatib le with the system. Visit:●U.S.: handsfreelink.honda.com●Canada: www.handsfreelink.ca
Unable to start the app.
When safe, please check your
mobile device.
Lost communication with
smartphoneThe cable is not connected.Try connecting your smartphone again. To view connection
information:
●U.S.: handsfreelink.honda.com●Canada: www.handsfreelink.ca
The smartphone is not
connected properly.
Appears when the HondaLink
app is not installed in your
smartphone.Install the HondaLin k app in your smartphone. For more
information visit:
●U.S.: www.hondalink.com●Canada: www.honda.ca/hondalink
Unable to connect to mobile
device using Bluetooth.
Please check Settings in the
Audio Unit.Appears when your phone is not
paired with the system.Make sure that Bluetooth ® function is turned ON in the system and
your phone, and try pairing it again.
2 Pairing a Phone P. 168
16 CR-Z NAVI-31SZT8500.book 218 ページ ２０１５年７月３０日　木曜日　午前９時１８分

222
Reference Information
System Limitations
GPS
The signals received from the GPS satellites
are extremely weak (less than a millionth of
the strength of a local FM station) and
require an unobstructed view of the sky.
The GPS antenna is located in the
dashboard. The signal reception can easily
be interrupted or interfered with by the
following:
• Metallic window tint on the front or side windows
• Cell phones, PDAs, or other electronic devices docked in a cradle or lying loose
on the dashboard
• Remote starters or “hidden” vehicle tracking systems mounted near the
navigation unit
• Audio electronic devices mounted near the navigation unit
• Trees, tall buildings , freeway overpasses,
tunnels, or overhead electrical power
wires
GPS is operated by the U.S. Department of
Defense. For security reasons, there are
certain inaccuracies bu ilt into GPS for which
the navigation system must constantly
compensate. This can cause occasional positioning errors of up to several hundred
feet.
Address Calculation
The destination icon shows only the
approximate location of a destination
address. This occurs if the number of
possible addresses is different from the
number of actual addr
esses on a block. For
example, the address 1425 on a 1400 block
with 100 possible addresses (because it is
followed by the 1500 block) will be shown a
quarter of the way down the block by the
system. If there are only 25 actual addresses
on the block, the actual location of address
1425 would be at the end of the block.
Database
The digitized map database reflects
conditions as they existed at various points
in time before production. Accordingly,
your database may contain inaccurate or
incomplete data or information due to the
passage of time, road construction,
changing conditions, or other causes.
For example, some places/landmarks may
be missing when you search the database
because the name was misspelled, the place
was improperly categorized, or a place/
landmark is not yet in the database. This is
also true for police stations, hospitals, and
other public institutions. Do not rely on the
navigation system if you need law
enforcement or hospital services. Always
check with local information sources.
16 CR-Z NAVI-31SZT8500.book 222 ページ ２０１５年７月３０日　木曜日　午前９時１８分

224
Reference Information
Customer Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2Troubleshooting P. 204
There are also FAQs available online at
automobiles.honda.com .
• For questions regarding Bluetooth®
HandsFreeLink ®:
2Bluetooth ® HandsFreeLink® P. 166
• For questions regarding the smartphone
connection:
– U.S.: Visit handsfreelink.honda.com .
– Canada: Visit www.handsfreelink.ca .
• For traffic-related issues:
2 Traffic P. 206
• For reporting issues with the database or
places/landmarks:
2 Visiting Your Dealer P. 224
• Call Honda Automobile Customer
Service.
2 Honda Automobile Customer Service
Contact Information P. 224
Honda Automobile
Customer Service Contact
Information
Honda Navi
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3023
Honda Canada Inc.
Honda Customer Relations
180 Honda Blvd.
Markham, ON
L6C 0H9
Tel: (888)-9-HONDA-9
Hours: 8:00 am to 7:30 pm Mon to Fri (EST)
Visiting Your Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult your d ealer. Please identify
the specific issue (e.g ., error occurs when
you enter a specific address, when driving
on a certain road, or just when it’s cold) so
that the service advisor can refer the issue to
the factory so that a solution can be found.
Be patient, the service advisor may be
unfamiliar with your specific issue.
16 CR-Z NAVI-31SZT8500.book 224 ページ ２０１５年７月３０日　木曜日　午前９時１８分

227Continued
Reference Information
Legal Information
User Agreement
The data (“Data”) is provided for your
personal, internal use only and not for
resale. It is protected by copyright, and is
subject to the following terms and
conditions which are ag reed to by you, on
the one hand, and NAVTEQ North America,
LLC (“NT”) and its licensors (including their
licensors and suppliers) on the other hand.
© 2012 NAVTEQ. All rights reserved.
This data includes information taken with
permission from Canadian authorities,
including © Her Majesty the Queen in Right
of Canada, © Queen's Printer for Ontario, ©
Canada Post Corporation, GeoBase®, ©
The Department of Natural Resources
Canada. All rights reserved.
NAVTEQ holds a non-exclusive license from
the United States Postal Service® to publish
and sell ZIP+4® information.
©United States Postal Service® 2009. Prices
are not established, controlled or approved
by the United States Postal Service®. The
following trademarks and registrations are
owned by the USPS: United States Postal
Service, USPS, and ZIP+4.
■ END-USER TERMSPersonal Use Only. You agree to use this
Data for the solely personal, non-
commercial purposes for which you were
licensed, and not for service bureau, time-
sharing or other similar purposes.
Accordingly, but subjec
t to the restrictions
set forth in the following paragraphs, you
may copy this Data only as necessary for
your personal use to (i) view it, and (ii) save
it, provided that you do not remove any
copyright notices that appear and do not
modify the Data in any way. You agree not
to otherwise reproduce, copy, modify,
decompile, disassemble or reverse engineer
any portion of this Data, and may not
transfer or distribute it in any form, for any
purpose, except to the extent permitted by
mandatory laws. Multi-disc sets may only be
transferred or sold as a complete set as
provided by NT and not as a subset thereof.
Restrictions. Except where you have been
specifically licensed to do so by NT, and
without limiting the preceding paragraph,
you may not (a) use this Data with any
products, systems, or applications installed
or otherwise connected to or in
■ TERMS AND CONDITIONScommunication with vehicles, capable of
vehicle navigation, positioning, dispatch,
real time route guidance, fleet management
or similar applications; or (b) with or in
communication with any positioning
devices or any mobile or wireless-connected
electronic or computer devices, including
without limitation cellular phones, palmtop
and handheld computers, pagers, and
personal digital assistants or PDAs.
Warning. The Data may contain inaccurate
or incomplete information due to the
passage of time, changing circumstances,
sources used and the na
ture of collecting
comprehensive geographic data, any of
which may lead to incorrect results.
No Warranty. This Data is provided to you
“as is,” and you agree to use it at your own
risk. NT and its licensor s (and their licensors
and suppliers) make no guarantees,
representations or warranties of any kind,
express or implied, arising by law or
otherwise, including but not limited to,
content, quality, accuracy, completeness,
effectiveness, reliab ility, fitness for a
particular purpose, usefulness, use or results
to be obtained from this Data, or that the
16 CR-Z NAVI-31SZT8500.book 227 ページ ２０１５年７月３０日　木曜日　午前９時１８分