
Action and Description
Menu Item
Select to call stored contacts.
Quick Dial
Touch this button to access and call any contacts in your
previously downloaded phonebook. The system places the
entries in alphabetical categories summarized at the top of
the screen
Phonebook
To turn on contact picture settings, if your device supports this
feature, select:
Phone
Settings
Manage Phonebook
Display Photos from Phonebook
Certain smartphones may support transferring street addresses
when listed with phonebook contact information. If your cell
phone supports this feature, you can select and use these
addresses as destinations and save them as favorites.
Note: This is a cell phone-dependent feature. If your cell phone
does not support downloading call history using Bluetooth,
SYNC keeps track of calls made with the SYNC system.
Call History
After you connect your Bluetooth-enabled cell phone to SYNC,
you can access any previously dialed, received or missed calls.
You can also choose to save these to:Quick Dial
Favorites
Send text messages using the touchscreen. See Text
Messaging later in this section.
Messaging
Touch this button to access various phone settings, for
example turning Bluetooth on and off, managing your phone-
book and more. See
Phone Settings later in this section
Settings
Text Messaging
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
Note: Certain features in text messaging
are speed-dependent and not available
when your vehicle is traveling at speeds over
3 mph (5 km/h)
. Note:
SYNC does not download read text
messages from your cell phone.
You can send and receive text messages
using Bluetooth, read them aloud and
translate text messaging acronyms, for
example LOL.
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Touch the top left corner of the display,
then select:
Message
Phone
Messaging
Then any of the following:
Listen (speaker icon)
Dial Message
Send Text
View
Delete
Composing a Text Message
Note: This is a speed-dependent feature.
It is unavailable when your vehicle is
traveling at speeds over 3 mph (5 km/h).
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
To compose and send a text message, select: Action and Description
Message
Phone
Messaging Enter a cell phone number or choose from your phonebook.
Send Text
Allows you to customize the pre-defined message or create
a message on your own.
Edit Text
Sends the message as it is.
Send
You can then preview the message, verify
the recipient as well as update the
message list.
Text Message Options Message
I’ll call you back in a few minutes.
I just left, I’ll be there soon.
Can you give me a call?
I’m on my way.
I’m running a few minutes late. Message
I’m ahead of schedule, so I’ll be there
early.
I’m outside.
I’ll call you when I get there.
OK
Yes
No
Thanks
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Message
Stuck in traffic.
Call me later.
LOL
Receiving a Text Message
Note: If you select View and your vehicle is
traveling over 3 mph (5 km/h), the system
offers to read the message to you instead
of allowing you to view it while driving. When a new message arrives, an
audible tone sounds and the screen
displays a pop-up with the caller name
and ID, if supported by your cell phone.
You can select: Action and Description
Message
To view the text message.
View
For SYNC to read the
message to you.
Listen
To call the contact.
Dial
To exit the screen.
Ignore
Phone Settings
To enter the phone settings menu select: Action and Description
Message
Phone
Settings
Then any of the
following: Connect, disconnect, add or delete a device, as well as save
it as a favorite.
Bluetooth Devices
To turn Bluetooth off or on.
Bluetooth
If you want all calls to go directly to your voicemail and not
ring in the vehicle. When this feature is on, text message
notifications do not ring inside the cabin either.
Do Not Disturb
Turn the 911 Assist feature on and off. See
Information
(page 422).
911 Assist
Select the ring tone you want to hear when you receive a call.
Choose from possible system ring tones, your currently paired
cell phone’s ring tone, a beep, text-to-speech or a silent
notification.
Phone Ringer
Select a text message notification, if supported by your cell
phone. Choose from possible system alert tones, text-to-
speech or silent.
Text Message Notifica-
tion
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This screen displays any system messages
(such as an SD card fault).
Note:
The system alerts you to any
messages by turning the information icon
yellow. After you read or delete the
messages, the icon returns to white.
Calendar If your vehicle is equipped with
Navigation, touch the I
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab.
Press Calendar. You can view the current
calendar by day, week or month.
911 Assist WARNINGS
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help, which could delay
response time, potentially increasing the
risk of serious injury or death after a crash. Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time, which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. Always place your phone in a secure
location in your vehicle so it does not
become a projectile or damaged in
a crash. Failure to do so may cause serious
injury to someone or damage the phone,
which could prevent 911 Assist from
working properly. Note:
The SYNC 911 Assist feature must be
set on prior to the incident. Note:
Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag, excluding knee
airbags and rear inflatable safety belts
where fitted or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. For more
information about the 911 Assist feature
visit: Website
visit www.SYNCMyRide.com www.SYNCMyRide.cawww.syncmaroute.ca
See
Supplementary Restraints System
(page 36). Important information
regarding airbag deployment is in this
chapter.
See
Roadside Emergencies (page 211).
Important information regarding the fuel
pump shut-off is in this chapter.
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Making a Report
If you want to run a report by using the
touchscreen, select:
Message
Apps
Vehicle Health Report You can also run a vehicle health
report by voice command.
Press the voice button and when
prompted say: Voice command
Vehicle Health Report
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report,
Ford Motor Company may collect your
cellular phone number (to process your
report request) and diagnostic information
about your vehicle. Certain versions or
updates to Vehicle Health Report may also
collect more vehicle information. Ford may
use your vehicle information it collects for
any purpose. If you do not want to disclose
your cellular phone number or vehicle information, do not run the feature or set
up your Vehicle Health Report profile at
www.SYNCMyRide.com. See
www.SYNCMyRide.com (Vehicle Health
Report Terms and Conditions, and Privacy
Statement) for more information.
Where Am I?
For information about your current
location, select: Action and Descrip-
tion
Message
View your vehicle's
current location, if
your vehicle is
equipped with
navigation. If your
vehicle is not
equipped with
navigation, nothing
displays.
Where Am I?
CLIMATE
Touch the lower right corner on the
touchscreen to access your climate control
features. Depending on your vehicle line
and option package, your climate screen
may look different from this screen.
Note: You can switch temperature units
between Fahrenheit and Celsius. See
Settings (page 384).
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Note:
If your vehicle is on a recognized road
and you do not press the Start Route
button, the system defaults to the Fastest
Route option and begins guidance.
Point of Interest (POI) Categories Main Categories
Food/Drink & Dining
Travel & Transportation
Financial
Emergency
Community
Health & Medicine
Automotive
Shopping
Entertainment & Arts
Recreation & Sports
Government
Domestic Services Subcategories
Restaurant
Golf
Parking
Home & Garden
Personal Care Services
Auto Dealership
Govt Office
Public Transit
Education To expand these listings, press the + in
front of the listing.
The system also allows you to sort
alphabetically, by distance or by cityseekr
listings (if available).
cityseekr
Note:
cityseekr point of interest (POI)
information is limited to approximately 912
cities (881 in the United States, 20 in
Canada and 11 in Mexico). cityseekr, when available, is a service that
provides more information about certain
points of interest such as restaurants,
hotels and attractions.
When you have selected a point of interest,
the location and information appear, such
as address and phone number. If cityseekr
lists the point of interest, more information
is available, such as a brief description,
check-in and checkout times or restaurant
hours.
For a longer review, a list of services
and facilities, the average room, meal
price or the website press:
Menu Item
More Information
This screen displays the point of interest
icon such as:
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Hotel
Coffeehouse
Food & Drink
Nightlife
Attraction
This icon appears when your
selection exists in multiple
categories within the system.
When you are viewing more
information for hotels, cityseekr also
tells you if the hotel has certain
services and facilities using icons, such
as:
• Restaurant
• Business center
• Handicap facilities •
Laundry
• Refrigerator
• 24 hour room service
• Fitness center
• Internet access
• Pool
• Wi-FI
For restaurants, cityseekr can provide
information such as star rating, average
cost, review, handicap access, hours of
operation, and website address.
For hotels, cityseekr can provide
information such as star rating, price
category, review, check-in and checkout
times, hotel service icons and website
address.
Setting Your Navigation
Preferences Select settings for the system to
take into account when planning
your route.
To access the settings options, press Menu Item
Settings
Navigation
You can then select any of the following
options. Second Level Messages, Actions and Descriptions
Menu Item
Map Preferences
Then select any of the following: Display your vehicle’s previously traveled route with white dots.
You can switch this feature:
Breadcrumbs
Off
On
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Second Level Messages, Actions and Descriptions
Menu Item
Have the system display your turn list
Turn List Format
Bottom to Top
Top to Bottom
When parking point of interest notification is on, the icons
display on the map when you get close to your destination.
This may not be very useful in dense areas, and may clutter
the map when other points of interest display. Set the auto-
matic parking point of interest notification. You can switch this
feature:
Parking POI Notification
Off
On Second Level Messages, Actions and Descriptions
Menu Item
Route Preferences
Then select any of the following: Choose to have the system display your chosen route type.
Preferred Route
Ecological
Fastest Route
Shortest Route
Bypass route selection in destination programming. The system only
calculates one route based on preferred route setting.
Always use
Preferred Route
When activated, the system uses your selected route type to calculate
only one route to the desired destination.
Select a level of cost for the calculated Eco Route. The higher the
setting, the longer the time allotment is for the route.
Eco Time
Penalty
When activated, you can to choose to have the system avoid highways,
toll roads, ferries, and car trains when planning your route.
Avoid
Have the system use high-occupancy vehicle lanes, if available, when
planning your route.
Use HOV Lanes Second Level Messages, Actions and Descriptions
Menu Item
Navigation Preferences
Then select any of the following: Select the type of prompts the system uses.
Guidance Prompts
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