
SYNC™
General Information...................................329
Using Voice Recognition............................331
Using SYNC™ With Your Phone............334
SYNC™ Applications and Services......347
SYNC™ AppLink ™
.....................................355
Using SYNC™ With Your Media Player............................................................357
SYNC™ Troubleshooting
..........................367
MyFord Touch ™
General Information
...................................376
Settings...........................................................384
Entertainment...............................................397
Phone................................................................414
Information....................................................422
Climate.............................................................431
Navigation......................................................434
MyFord Touch ™ Troubleshooting........443
Accessories
Accessories...................................................450
Auxiliary Switches
........................................451
Extended Service Plan (ESP)
Extended Service Plan (ESP).................454
Scheduled Maintenance
General Maintenance Information.......456
Normal Scheduled Maintenance
..........459
Special Operating Conditions Scheduled Maintenance............................................460
Scheduled Maintenance Record...........465
Appendices
End User License Agreement
..................475
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The event data recorder in this vehicle
is designed to record such data as:
•
How various systems in your vehicle
were operating;
• Whether or not the driver and
passenger safety belts were
buckled/fastened;
• How far (if at all) the driver was
depressing the accelerator and/or
the brake pedal; and
• How fast the vehicle was traveling;
and
• Where the driver was positioning
the steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note: Event data recorder data is
recorded by your vehicle only if a
non-trivial crash situation occurs; no data
is recorded by the event data recorder
under normal driving conditions and no
personal data or information (e.g., name,
gender, age, and crash location) is
recorded (see limitations regarding 911
Assist and Traffic, directions and
Information privacy below). However,
parties, such as law enforcement, could
combine the event data recorder data
with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event
data recorder is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement, that
have such special equipment, can read
the information if they have access to
the vehicle or the event data recorder.
Ford Motor Company and Ford of
Canada do not access event data
recorder information without obtaining
consent, unless pursuant to court order or where required by law enforcement,
other government authorities or other
third parties acting with lawful
authority. Other parties may seek to
access the information independently
of Ford Motor Company and Ford of
Canada.
Note:
Including to the extent that any
law pertaining to Event Data Recorders
applies to SYNC or its features, please
note the following: Once 911 Assist (if
equipped) is enabled (set ON), 911 Assist
may, through any paired and connected
cell phone, disclose to emergency
services that the vehicle has been in a
crash involving the deployment of an
airbag or, in certain vehicles, the
activation of the fuel pump shut-off.
Certain versions or updates to 911 Assist
may also be capable of being used to
electronically or verbally provide to 911
operators the vehicle location (such as
latitude and longitude), and/or other
details about the vehicle or crash or
personal information about the
occupants to assist 911 operators to
provide the most appropriate emergency
services. If you do not want to disclose
this information, do not activate the 911
Assist feature. See SYNC™ (page 329).
Additionally, when you connect to
Traffic, Directions and Information (if
equipped, U.S. only), the service uses
GPS technology and advanced vehicle
sensors to collect the vehicle ’s current
location, travel direction, and speed
(“ vehicle travel information ”), only to
help provide you with the directions,
traffic reports, or business searches
that you request. If you do not want
Ford or its vendors to receive this
information, do not activate the
service. For more information, see
Traffic, Directions and Information,
Terms and Conditions. See
SYNC™
(page 329).
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CALIFORNIA PROPOSITION 65
WARNINGS
Some constituents of engine
exhaust, certain vehicle components,
certain fluids contained in vehicles
and certain products of component wear
contain or emit chemicals known to the
State of California to cause cancer and
birth defects or other reproductive harm. Battery posts, terminals and related
accessories contain lead and lead
compounds, chemicals known to the
State of California to cause cancer and
reproductive harm. Batteries also contain
other chemicals known to the State of
California to cause cancer. Wash your
hands after handling. PERCHLORATE
Certain components in your vehicle such
as airbag modules, safety belt
pretensioners and remote control batteries
may contain perchlorate material. Special
handling may apply for service or vehicle
end of life disposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazardouswaste/ perchlorate
FORD CREDIT
(U.S. Only)
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business. For your convenience we offer a number
of ways to contact us, as well as to help
manage your account.
Phone: 1-800-727-7000
For more information regarding Ford Credit,
as well as to access Account Manager,
please go to www.fordcredit.com.
REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owner
’s Manual. Genuine Ford and
Motorcraft parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen. Genuine
Ford replacement collision parts meet our
stringent requirements for fit, finish,
structural integrity, corrosion protection
and dent resistance. During vehicle
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Super Duty (TFA) Canada/United States of America, enUSA, Second Printing Introduction

development we validate these parts
deliver the intended level of protection as
a whole system. A great way to know for
sure you are getting this level of protection
is to use genuine Ford replacement
collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Ford Warranty. Damage
caused to your vehicle as a result of the
failure of non-Ford parts may not be
covered by the Ford Warranty. For
additional information, refer to the terms
and conditions of the Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is
covered and what is not covered by your
vehicle
’s New Vehicle Limited Warranty,
refer to the Warranty Manual that is
provided to you along with your Owner ’s
Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls. WARNINGS
You risk death or serious injury to
yourself and others if you do not
follow the instruction highlighted by
the warning symbol. Failure to follow the
specific warnings and instructions could
result in personal injury. Front seat mounted rear-facing child
or infant seats should NEVER be
placed in front of an active
passenger airbag. On-board Diagnostics (OBD-II)
Your vehicle
’s On-board Diagnostics
(OBD-II) system has a data port for
diagnostics, repair and reprogramming
services with diagnostic scan tools.
Installing a non-Ford-approved
aftermarket OBD plug-in device that uses
the port during normal driving, for example
remote insurance company monitoring,
remote vehicle diagnostics, telematics or
engine reprogramming, may cause
interference or damage to vehicle systems.
We do not recommend or endorse the use
of any non-Ford-approved aftermarket
OBD plug-in devices. The vehicle Warranty
may not cover damage caused by any
non-Ford-approved aftermarket OBD
plug-in device.
Using your Vehicle With a
Snowplow
More information and guidelines for using
your vehicle with a snowplow in this
Owner's Manual. See Snowplowing (page
208
).
Using your Vehicle as an
Ambulance
If your light truck is equipped with the Ford
Ambulance Preparation Package, it may
be utilized as an ambulance. Ford urges
ambulance manufacturers to follow the
recommendations of the Ford Incomplete
Vehicle Manual, Ford Truck Body Builder ’s
Layout Book and the Qualified Vehicle
Modifiers (QVM) Guidelines as well as
pertinent supplements. For additional
information, please contact the Truck Body
Builders Advisory Service at
http://www.fleet.ford.com/truckbbas/
and then by selecting Contact Us or by
phone at 1–877 –840–4338.
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Use of your Ford light truck as an
ambulance, without the Ford Ambulance
Preparation Package voids the Ford New
Vehicle Limited Warranty and may void
the emissions warranties. In addition,
ambulance usage without the preparation
package could cause high underbody
temperatures, overpressurized fuel and a
risk of spraying fuel which could lead to
fires.
If your vehicle is equipped with the Ford
Ambulance Preparation Package, it will be
indicated on the Safety Compliance
Certification Label. The label is located on
the driver
’s side door pillar or on the rear
edge of the driver ’s door. You can
determine whether the ambulance
manufacturer followed Ford ’s
recommendations by directly contacting
that manufacturer. Ford Ambulance
Preparation Package is only available on
certain Diesel engine equipped vehicles.
Using your Vehicle as a Stationary
Power Source
Information and guidelines for operating a
vehicle equipped with an aftermarket
power take-off system can be found in this
Owner's Manual. See Power Take-Off
(page 154).
MOBILE COMMUNICATIONS
EQUIPMENT
Using mobile communications equipment
is becoming increasingly important in the
conduct of business and personal affairs.
However, you must not compromise your
own or others’ safety when using such
equipment. Mobile communications can
enhance personal safety and security when
appropriately used, particularly in
emergency situations. Safety must be
paramount when using mobile communications equipment to avoid
negating these benefits. Mobile
communication equipment includes, but
is not limited to, cellular phones, pagers,
portable email devices, text messaging
devices and portable two-way radios. WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. EXPORT UNIQUE OPTIONS
For your particular global region, your
vehicle may be equipped with features and
options that are different from the features
and options that are described in this
Owner
’s Manual. A market unique
supplement may be supplied that
complements this book. By referring to the
market unique supplement, if provided,
you can properly identify those features,
recommendations and specifications that
are unique to your vehicle. This Owner ’s
Manual is written primarily for the U.S. and
Canadian Markets. Features or equipment
listed as standard may be different on units
built for Export. Refer to this Owner ’s
Manual for all other required
information and warnings.
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Super Duty (TFA) Canada/United States of America, enUSA, Second Printing Introduction

GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the
FCC Rules and with Industry Canada
license-exempt RSS standard(s).
Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) This device
must accept any interference received,
including interference that may cause
undesired operation.
Note:
Changes or modifications not
expressively approved by the party
responsible for compliance could void the
user's authority to operate the equipment.
The term IC before the radio certification
number only signifies that Industry Canada
technical specifications were met.
The typical operating range for your
transmitter is approximately 33 feet (10
meters). Vehicles with the remote start
feature will have a greater range. One of
the following could cause a decrease in
operating range:
• weather conditions
• nearby radio towers
• structures around the vehicle
• other vehicles parked next to your
vehicle
The radio frequency used by your remote
control can also be used by other short
distance radio transmissions, for example
amateur radios, medical equipment,
wireless headphones, remote controls and
alarm systems. If the frequencies are
jammed, you will not be able to use your
remote control. You can lock and unlock
the doors with the key.
Note: Make sure to lock your vehicle before
leaving it unattended.
Note: If you are in range, the remote control
will operate if you press any button
unintentionally. Note:
The remote control contains sensitive
electrical components. Exposure to moisture
or impact may cause permanent damage.
REMOTE CONTROL
Integrated Keyhead Transmitters
(If Equipped) Use the key blade to start your vehicle and
unlock or lock the driver door from outside
your vehicle. The transmitter portion
functions as the remote control.
Note:
Your vehicle ’s keys came with a
security label that provides important
vehicle key cut information. Keep the label
in a safe place for future reference.
Replacing the Battery
Note: Refer to local regulations when
disposing of transmitter batteries.
Note: Do not wipe off any grease on the
battery terminals or on the back surface of
the circuit board.
46
Super Duty (TFA) Canada/United States of America, enUSA, Second Printing Keys and Remote ControlsE163046 E163047

Seek down or previous.
D
Seek up or next.
E
Media
Press repeatedly to scroll through available
audio modes.
Seek, Next or Previous
Press the seek button to:
• Tune the radio to the next or previous
stored preset.
• Play the next or the previous track.
Press and hold the seek button to:
• Tune the radio to the next station up
or down the frequency band.
• Seek through a track.
VOICE CONTROL (If Equipped) Voice recognition.
A
Phone mode.
B
See
SYNC™ (page 329). See MyFord
Touch ™ (page 376). CRUISE CONTROL
(If Equipped)
See
Cruise Control (page 181).
INFORMATION DISPLAY
CONTROL
Type 1 66
Super Duty (TFA) Canada/United States of America, enUSA, Second Printing Steering WheelE163052 E163053 E163054

SAFETY PRECAUTIONS
WARNINGS
Do not overfill the fuel tank. The
pressure in an overfilled tank may
cause leakage and lead to fuel spray
and fire. The fuel system may be under
pressure. If you hear a hissing sound
near the fuel filler door, do not refuel
until the sound stops. Otherwise, fuel may
spray out, which could cause serious
personal injury. Automotive fuels can cause serious
injury or death if you misuse or
mishandle them.
Fuel ethanol and gasoline may
contain benzene, which is a
cancer-causing agent.
When refueling always shut the
engine off and never allow sparks or
open flames near the filler neck.
Never smoke or use a cell phone while
refueling. Fuel vapor is extremely
hazardous under certain conditions. Avoid
inhaling excess fumes. The flow of fuel through a fuel pump
nozzle can produce static electricity,
which can cause a fire if you pump
fuel into an ungrounded fuel container. Observe the following guidelines when
handling automotive fuel: •
Extinguish all smoking materials and
any open flames before refueling your
vehicle.
• Automotive fuels can be harmful or
fatal if swallowed. Fuel such as
gasoline is highly toxic and if
swallowed can cause death or
permanent injury. If swallowed, call a
physician immediately, even if no
symptoms are immediately apparent.
The toxic effects of fuel may not be
visible for hours.
• Avoid inhaling fuel vapors. Inhaling too
much fuel vapor of any kind can lead
to eye and respiratory tract irritation.
In severe cases, excessive or prolonged
breathing of fuel vapor can cause
serious illness and permanent injury.
• Avoid getting fuel liquid in your eyes. If
you splash fuel in your eyes, remove
contact lenses (if worn), flush with
water for 15 minutes and seek medical
attention. Failure to seek proper
medical attention could lead to
permanent injury.
• Fuels can also be harmful if absorbed
through the skin. If you splash fuel on
your skin, clothing or both, promptly
remove contaminated clothing and
wash your skin thoroughly with soap
and water. Repeated or prolonged skin
contact with fuel liquid or vapor causes
skin irritation.
• Be particularly careful if you are taking
“Antabuse ” or other forms of disulfiram
for the treatment of alcoholism.
Breathing gasoline vapors, or skin
contact could cause an adverse
reaction. In sensitive individuals, serious
personal injury or sickness may result.
If you splash fuel on your skin, promptly
wash your skin thoroughly with soap
and water. Consult a physician
immediately if you experience an
adverse reaction.
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