2016 FORD F450 SUPER DUTY phone

USB and media issues
Possible solution(s)Possible cause(s)Issue
Try turning off the device,resetting the device,removing the device'sbattery, then trying again.
This may be a possibledevice malfunction.I am having troubleconnecting my device.
Make sure you are using themanufacturer's cable.Make sure you insert theUSB cable correctly into thedevice and the USB port.Make sure that the devicedoes not have an auto-install program or activesecurity settings.
Make sure you are notleaving the device in yourvehicle during very hot orcold temperatures.
This is a device limitation.SYNC does not recognizemy device when I turn on thecar.
Review the device compatib-ility chart on the SYNCwebsite to confirm yourphone supports theBluetooth audio streamingfunction.
This is a phone-dependentfeature.The device is not connected.
Bluetooth audio does notstream.
Make sure you correctlyconnect the device to SYNC,and that you have pressedplay on your device.You can also preform theMyFord Touch resetprocedure.
Make sure that all songdetails are populated.Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC does not recognizemusic that is on my device.Some devices require you tochange the USB settingsfrom mass storage to MTPclass.The file may be corrupted.The song may have copy-right protection, which doesnot allow it to play.
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MyFord Touch™ (If Equipped)

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)Possible cause(s)Issue
This is a free feature, but youmust first register online touse it.
You did not activate youraccount on the website.You may have the wrongVIN (vehicle identificationnumber) listed.
I received a text that I didnot activate Vehicle HealthReport.Make sure that your VIN iscorrectly listed in youraccount.
When you register youraccount, you must choose apreferred dealer. If it alreadylists a dealer, try selectinganother dealer and loggingout. Log back in, change itback to your preferreddealer, and retrieve thereport.
The preferred dealerinformation did not loadcorrectly.
I am unable to retrieve thereport on the website, or Ireceive a system error.
Update your cellular numberin your account on thewebsite.
This could be due to yourphone's compatibility.Bad signal strength.
I am unable to submit areport.
Make sure you have fullsignal strength and that yourBluetooth volume level hasbeen turned up.
You did not register yourphone correctly on thewebsite.
Make sure the currentlyconnected phone isregistered on yourSYNCMyRide account.Try deleting your phone andperforming a clean pairing.
This is a free feature, but youmust first register online touse it.
You did not activate thisphone for this service.Your phone has ID blockeractive.
I heard a commercial whenI tried to use Traffic, Direc-tions and Information.Turn off ID blocker on yourphone as the system recog-nizes you by your phonenumber.Make sure the currentlyconnected phone is thesame one that is registeredon your SYNCMyRideaccount.
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MyFord Touch™ (If Equipped)

Voice command issues
Possible solution(s)Possible cause(s)Issue
Review the phone voicecommands and the mediavoice commands at thebeginning of their respectivesections.
You may be using the wrongvoice commands.You may be speaking toosoon or at the wrong time.
SYNC does not understandwhat I am saying.
After pressing the voice icon,wait until the systemprompts you to begin sayinga command. Any commandspoken before this does notregister with the system.
Review the media voicecommands at the beginningof the media section.
You may be using the wrongvoice commands.You may be saying thename differently than theway you saved it.
SYNC does not understandthe name of a song or artist.
Say the song or artistexactly as listed. If you say"Play Artist Prince", thesystem does not play musicby Prince and the Revolutionor Prince and the NewPower Generation.
The system may not bereading the name the sameway you are saying it.
Make sure you are saying thecomplete title, such as"California remix featuringJennifer Nettles".If the song titles are in allCAPS, you have to spellthem. LOLA requires you tosay "L-O-L-A".Do not use special charac-ters in the title. The systemdoes not recognize them.
Review the Phone voicecommands at the beginningof the phone section.
You may be using the wrongvoice commands.You may be saying thename differently than theway you saved it.
SYNC does not understandor is calling the wrongcontact when I want tomake a call.Make sure you are saying thecontacts exactly as they arelisted. For example, if yousave a contact as JoeWilson, say "Call JoeWilson".
The system may not bereading the name the sameway you are saying it.
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MyFord Touch™ (If Equipped)

Voice command issues
Possible solution(s)Possible cause(s)Issue
Contacts in your phonebookmay be very short andsimilar, or they may containspecial characters.
Using the SYNC phonemenu, open the phonebookand scroll to the nameSYNC is having troubleunderstanding. SYNC willread the name to you, givingyou some idea of thepronunciation SYNC isexpecting.
Your phonebook contactsmay be in CAPS.
The system works better ifyou list full names, such as"Joe Wilson" rather than"Joe".Do not use special charac-ters, such as 123 or ICE, asthe system does not recog-nize them.If a contact is in CAPS, youhave to spell it. JAKErequires you to say "Call J-A-K-E".
Touchscreen System Reset
The touchscreen system has a system reset feature that can be performed if the functionof a SYNC feature is lost. This reset is intended to restore functionality and will not eraseany information previously stored in the system (such as paired devices, phonebook,call history, text messages, or user settings). To perform a System Reset, press andhold the Seek Up (>>) button while pressing and holding the Radio Power button. Afterapproximately 5 seconds the screen will go black. Allow a 1-2 minutes for the systemreset to complete. You may then resume using the SYNC system.
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MyFord Touch™ (If Equipped)

*The accessory manufacturer designs,develops and therefore warrants FordLicensed Accessories, and does not designor test these accessories to Ford MotorCompany engineering requirements.Contact an authorized Ford dealer for themanufacturer’s limited warranty details,and request a copy of the Ford LicensedAccessories product limited warranty fromthe accessory manufacturer.
For maximum vehicle performance, keepthe following information in mind whenadding accessories or equipment to yourvehicle:
•When adding accessories, equipment,passengers and luggage to yourvehicle, do not exceed the total weightcapacity of the vehicle or of the frontor rear axle (GVWR or GAWR asindicated on the Safety ComplianceCertification label). Ask an authorizeddealer for specific weight information.
•The Federal CommunicationsCommission (FCC) and CanadianRadio TelecommunicationsCommission (CRTC) regulate the useof mobile communications systemsthat are equipped with radiotransmitters, for example, two-wayradios, telephones and theft alarms.Any such equipment installed in yourvehicle should comply with FederalCommunications Commission (FCC)and Canadian RadioTelecommunications Commission(CRTC) regulations and should beinstalled only by an authorized dealer.
•An authorized dealer needs to installmobile communications systems.Improper installation may harm theoperation of your vehicle, particularlyif the manufacturer did not design themobile communication systemspecifically for automotive use.
•If you or an authorized Ford dealer addany non-Ford electrical or electronicaccessories or components to yourvehicle, you may adversely affectbattery performance and durability. Inaddition, you may also adversely affectthe performance of other electricalsystems in the vehicle.
AUXILIARY SWITCHES
For maximum vehicle performance, keepthe following information in mind whenadding accessories or equipment to yourvehicle:
•When adding accessories, equipment,passengers and luggage to yourvehicle, do not exceed the total weightcapacity of the vehicle or of the frontor rear axle (GVWR or GAWR asindicated on the Safety ComplianceCertification label). Ask an authorizeddealer for specific weight information.
•The Federal CommunicationsCommission (FCC) and CanadianRadio TelecommunicationsCommission (CRTC) regulate the useof mobile communications systemsequipped with radio transmitters, forexample, two-way radios, telephonesand theft alarms. Any such equipmentinstalled in your vehicle should complywith Federal CommunicationsCommission (FCC) and CanadianRadio TelecommunicationsCommission (CRTC) regulations, andshould be installed by an authorizeddealer.
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Accessories

positioning devices or any mobile orwireless-connected electronic or computerdevices, including without limitationcellular phones, palmtop and handheldcomputers, pagers, and personal digitalassistants or PDAs.
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The Data may contain inaccurate orincomplete information due to the passageof time, changing circumstances, sourcesused and the nature of collectingcomprehensive geographic data, any ofwhich may lead to incorrect results.
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This Data is provided to you “as is,” andyou agree to use it at your own risk. Telenavand its licensors (and their licensors andsuppliers) make no guarantees,representations or warranties of any kind,express or implied, arising by law orotherwise, including but not limited to,content, quality, accuracy, completeness,effectiveness, reliability, fitness for aparticular purpose, usefulness, use orresults to be obtained from this Data, orthat the Data or server will beuninterrupted or error-free.
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Appendices

with or in communication with anypositioning devices or any mobile orwireless-connected electronic or computerdevices, including without limitationcellular phones, palmtop and handheldcomputers, pagers, and personal digitalassistants or PDAs. You agree to ceaseusing this Data if you fail to comply withthese terms and conditions.
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NAV2 warrants that (a) the Data willperform substantially in accordance withthe accompanying written materials for aperiod of ninety (90) days from the dateof receipt, and (b) any support servicesprovided by NAV2 shall be substantially asdescribed in applicable written materialsprovided to you by NAV2, and NAV2’ssupport engineers will make commerciallyreasonable efforts to solve any problemissues.
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Limited Liability:
TO THE EXTENT PERMITTED BYAPPLICABLE LAW, NAV2 AND ITSLICENSORS (INCLUDING THEIRLICENSORS AND SUPPLIERS) SHALL NOTBE LIABLE TO YOU: IN RESPECT OF ANYCLAIM, DEMAND OR ACTION,IRRESPECTIVE OF THE NATURE OF THECAUSE OF THE CLAIM, DEMAND ORACTION ALLEGING ANY LOSS, INJURY ORDAMAGES, DIRECT OR INDIRECT, WHICHMAY RESULT FROM THE USE ORPOSSESSION OF THE INFORMATION; ORFOR ANY LOSS OF PROFIT, REVENUE,CONTRACTS OR SAVINGS, OR ANYOTHER DIRECT, INDIRECT, INCIDENTAL,SPECIAL OR CONSEQUENTIAL DAMAGESARISING OUT OF YOUR USE OF ORINABILITY TO USE THIS INFORMATION,ANY DEFECT IN THE INFROMATION, ORTHE BREACH OF THESE TERMS ORCONDITIONS, WHETHER IN AN ACTIONIN CONTRACT OR TORT OR BASED ON AWARRANTY, EVEN IF NAV2 OR ITSLICENSORS HAVE BEEN ADVISED OF THEPOSSIBILITY OF SUCH DAMAGES. UNDERNO CIRCUMSTANCES SHALL NAV2’s ORITS SUPPLIERS’ LIABILITY HEREUNDEREXCEED THE PRICE PAID. Certain liabilityexclusions may not be permitted underapplicable law, so to that extent the aboveexclusion may not apply to you.
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Appendices

Memory Function.........................................120Easy Entry and Exit Feature............................122Linking a PreSet Position to your RemoteControl or Intelligent Access Key Fob................................................................................121Recalling a Preset Position...............................121Saving a Preset Position....................................121Message CenterSee: Information Displays.................................89MirrorsSee: Heated Windows and Mirrors................115See: Windows and Mirrors................................76Mobile Communications Equipment.......13Moonroof..........................................................80Bounce-Back..........................................................81Opening and Closing the Moonroof.............80Venting the Moonroof.........................................81Motorcraft Parts..........................................304MyFord Touch™...........................................374General Information..........................................374MyFord Touch™ Troubleshooting........440MyKey Troubleshooting...............................55MyKey™..............................................................51Principle of Operation..........................................51
N
Navigation.......................................................431cityseekr................................................................433Destination Mode...............................................431Map Mode.............................................................437Navigation Map Updates...............................440Navigation Voice Commands.......................440Point of Interest (POI) Categories...............433Quick-touch Buttons.......................................439Setting Your Navigation Preferences.........434Normal Scheduled Maintenance..........4566.2L and 6.8L Gasoline Engines..................4566.7L Diesel Engine..............................................457
O
Oil Change Indicator Reset......................236Resetting the Oil Life MonitoringSystem..............................................................236Oil CheckSee: Engine Oil Check......................................235Opening and Closing the Hood..............232
Ordering Additional Owner'sLiterature.......................................................221Obtaining a French Owner’s Manual...........221Overhead Console........................................139
P
Parking Aid......................................................179Rear Parking Aid..................................................179Parking Aids....................................................179Parking Brake.................................................170Passive Anti-Theft System........................64SecuriLock™..........................................................64PATSSee: Passive Anti-Theft System.....................64Pedals................................................................69Perchlorate.........................................................11Phone.................................................................411Making Calls.........................................................413Pairing Subsequent Cell Phones..................412Pairing Your Cell Phone for the FirstTime....................................................................412Phone Menu Options........................................414Phone Settings....................................................417Phone Voice Commands.................................418Receiving Calls.....................................................413Text Messaging....................................................415Post-Crash Alert System...........................216Power Door LocksSee: Locking and Unlocking.............................56Power Seats...................................................120Power Lumbar.....................................................120Power Recline......................................................120Power Steering Fluid Check.....................244Power Take-Off.............................................156Power Windows..............................................76Accessory Delay.....................................................77Bounce-Back..........................................................76One-Touch Up or Down.....................................76Window Lock..........................................................77Protecting the Environment........................14
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Rear Axle..........................................................167Rear Seat Armrest........................................128
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Index