2016 FORD F450 SUPER DUTY phone

911 Assist
WARNINGS
Unless the 911 Assist setting is set onbefore a crash, the system will notdial for help, which could delayresponse time, potentially increasing therisk of serious injury or death after a crash.
Do not wait for 911 Assist to make anemergency call if you can do ityourself. Dial emergency servicesimmediately to avoid delayed responsetime, which could increase the risk ofserious injury or death after a crash. If youdo not hear 911 Assist within five secondsof the crash, the system or phone may bedamaged or non-functional.
Always place your phone in a securelocation in your vehicle so it does notbecome a projectile or damaged ina crash. Failure to do so may cause seriousinjury to someone or damage the phone,which could prevent 911 Assist fromworking properly.
Note:The SYNC 911 Assist feature must beset on prior to the incident.
Note:Before setting this feature on, makesure that you read the 911 Assist PrivacyNotice later in this section for importantinformation.
Note:If any user turns 911 Assist on or off,that setting applies for all paired phones. If911 Assist is turned off, either a voicemessage plays or a display message (oricon) comes on (or both) when your vehicleis started after a previously paired phoneconnects.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
If a crash deploys an airbag, excluding kneeairbags and rear inflatable safety beltswhere fitted or activates the fuel pumpshut-off, your SYNC-equipped vehicle maybe able to contact emergency services bydialing 911 through a paired and connectedBluetooth-enabled phone. For moreinformation about the 911 Assist featurevisit:
Website
visit www.SYNCMyRide.comwww.SYNCMyRide.cawww.syncmaroute.ca
See Supplementary Restraints System(page 37). Important informationregarding airbag deployment is in thischapter.
See Roadside Emergencies (page 212).Important information regarding the fuelpump shut-off is in this chapter.
Setting 911 Assist On
If your vehicle is equipped withNavigation, touch the I (Information)button to access these features. If yourvehicle is not equipped withNavigation, touch the corner of thetouchscreen with the green tab. Thenselect:
Message
Apps
911 Assist
On
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You can also access 911 Assist bypressing:
Message
Settings
Phone
911 Assist
Or you can also select:
Help
911 Assist
To make sure that 911 Assist worksproperly:
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onprior to the incident.
•You must pair and connect aBluetooth-enabled and compatiblephone to SYNC.
•A connected Bluetooth-enabled phonemust have the ability to make andmaintain an outgoing call at the timeof the incident.
•A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery powerand be located in the United States,Canada or in a territory in which 911 isthe emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activatethe fuel pump shut-off (which wouldtrigger 911 Assist); however, SYNC tries tocontact emergency services if 911 Assisttriggers. If a connected phone sustainsdamage or loses connection to SYNC,SYNC searches for, and tries to connectto, any available previously paired phoneand tries to make the call to 911.
Before making the call:
•SYNC provides a short window of time(approximately 10 seconds) to cancelthe call. If you fail to cancel the call,SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
911 Assist May Not Work If:
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phones(s) previously paired orconnected to the system are thrownfrom the vehicle.
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911 Assist Privacy Notice
When you turn on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot turn the feature on.
Vehicle Health Report (IfEquipped, US Only)
WARNING
Always follow scheduledmaintenance instructions, regularlyinspect your vehicle, and seek repairfor any damage or problem you suspect.Vehicle Health Report supplements, butcannot replace, normal maintenance andvehicle inspection. Vehicle Health Reportonly monitors certain systemselectronically monitored by your vehicleand will not monitor or report the statusof any other system, (such as brake liningwear). Failure to perform scheduledmaintenance and regularly inspect yourvehicle may result in vehicle damage andserious injury.
Note:Your Vehicle Health Report featurerequires activation prior to use. Visitwww.SYNCMyRide.com to register. Thereis no fee or subscription associated withVehicle Health Report, but you must registerto use this feature.
Note:This feature may not functionproperly if you have enabled caller IDblocking on your cellular phone. Beforerunning a report, review the Vehicle HealthReport Privacy Notice.
Note:In order to allow a break-in period foryour vehicle, you may not be able to createa Vehicle Health Report until your vehicleodometer has reached 200 miles.
Note:Cellular phone and SMS charges mayapply when making a report.
Register for Vehicle Health Report and setyour report preferences atwww.SYNCMyRide.com. After registering,you can request a Vehicle Health Report(inside your vehicle). Return to youraccount at www.SYNCMyRide.com to viewyour report. You can also choose for SYNCto remind you automatically to run reportsat specific mileage intervals. Cellular phoneairtime usage may apply when reporting.
The system allows you to check yourvehicle’s overall health in the form of adiagnostic report card. The Vehicle HealthReport contains valuable information, forexample:
•Vehicle diagnostic information.
•Scheduled maintenance.
•Open recalls and Field Service Actions.
•Items noted during vehicle inspectionsby your authorized dealer that still needservicing.
Making a Report
If you want to run a report by using thetouchscreen, select:
Message
Apps
Vehicle Health Report
You can also run a vehicle healthreport by voice command.
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Press the voice button and whenprompted say:
Voice command
Vehicle Health Report
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report,Ford Motor Company may collect yourcellular phone number (to process yourreport request) and diagnostic informationabout your vehicle. Certain versions orupdates to Vehicle Health Report may alsocollect more vehicle information. Ford mayuse your vehicle information it collects forany purpose. If you do not want to discloseyour cellular phone number or vehicleinformation, do not run the feature or setup your Vehicle Health Report profile atwww.SYNCMyRide.com. Seewww.SYNCMyRide.com (Vehicle HealthReport Terms and Conditions, and PrivacyStatement) for more information.
Where Am I?
For information about your currentlocation, select:
Action and Descrip-tionMessage
View your vehicle'scurrent location, ifyour vehicle isequipped withnavigation. If yourvehicle is notequipped withnavigation, nothingdisplays.
Where Am I?
CLIMATE
Touch the lower right corner on thetouchscreen to access your climate controlfeatures. Depending on your vehicle lineand option package, your climate screenmay look different from this screen.
Note:You can switch temperature unitsbetween Fahrenheit and Celsius. SeeSettings (page 382).
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Note:If your vehicle is on a recognized roadand you do not press the Start Routebutton, the system defaults to the FastestRoute option and begins guidance.
Point of Interest (POI) Categories
Main Categories
Food/Drink & Dining
Travel & Transportation
Financial
Emergency
Community
Health & Medicine
Automotive
Shopping
Entertainment & Arts
Recreation & Sports
Government
Domestic Services
Subcategories
Restaurant
Golf
Parking
Home & Garden
Personal Care Services
Auto Dealership
Govt Office
Public Transit
Education
To expand these listings, press the + infront of the listing.
The system also allows you to sortalphabetically, by distance or by cityseekrlistings (if available).
cityseekr
Note:cityseekr point of interest (POI)information is limited to approximately 912cities (881 in the United States, 20 inCanada and 11 in Mexico).
cityseekr, when available, is a service thatprovides more information about certainpoints of interest such as restaurants,hotels and attractions.
When you have selected a point of interest,the location and information appear, suchas address and phone number. If cityseekrlists the point of interest, more informationis available, such as a brief description,check-in and checkout times or restauranthours.
For a longer review, a list of servicesand facilities, the average room, mealprice or the website press:
Menu Item
More Information
This screen displays the point of interesticon such as:
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HERE is the digital map provider for thenavigation application. If you find map dataerrors, you may report them directly toHERE by going towww.here.com/mapcreator. HEREevaluates all reported map errors andresponds with the result of theirinvestigation by e-mail.
Navigation Map Updates
Annual navigation map updates areavailable for purchase through yourdealership, by calling 1-866-462-8837 (inMexico, call 01-800-557-5539) or goingto www.navigation.com/sync. You needto specify the make and model of yourvehicle to determine if there is an updateavailable.
Navigation Voice Commands
When in navigation mode, pressthe voice button on the steeringwheel controls.
After the tone, say any of the followingor a similar command:
Voice command
Destination
Zoom Out
Zoom In
Where Am I
Help
The following commands can only beused when a navigation route is active:
Voice command
Detour
Cancel Route
Show Route
Repeat Instruction
Turn List
One-shot Destination Street Address
To set a destination with voicecommands, you can say:
Action and Descrip-tionVoice Command
The system asksyou to say the fulladdress. Thesystem displays anexample on-screen.
Find an Address
You can then speak the address naturally,such as "One two three four Main Street,Anytown".
MYFORD TOUCH™
TROUBLESHOOTING
Your SYNC system is easy to use. However,should questions arise, see the tablesbelow.
Use the website at any time to check yourphone's compatibility, register youraccount and set preferences as well asaccess a customer representative via anonline chat (during certain hours). For moreinformation visit:
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Websites
www.SYNCMyRide.com
Websites
www.SYNCMyRide.ca
www.syncmaroute.ca
Phone issues
Possible solution(s)Possible cause(s)Issue
Review your phone's manualabout audio adjustments.The audio control settingson your phone may beaffecting SYNC perform-ance.
There is excessive back-ground noise during a phonecall.
Try turning off the device,resetting the device,removing the device'sbattery, then trying again.
This may be a possiblephone malfunction.During a call, I can hear theother person but theycannot hear me.
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.SYNC is not able to down-load my phonebook.Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
This may be a possiblephone malfunction.
Try pushing your phonebookcontacts to SYNC. SeePhone (page 411).Use the SYNCmyphonefeature available on thewebsite.
Try pushing your phonebookcontacts to SYNC. SeePhone (page 411).
This may be a limitation onyour phone's capability.The system says that thephonebook has downloadedbut the phonebook in SYNCis empty or missingcontacts.If the missing contacts arestored on your SIM card, trymoving them to the devicememory.Remove any pictures orspecial ring tones associ-ated with the missingcontact.
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Phone issues
Possible solution(s)Possible cause(s)Issue
Depending upon your phone,you may have to grant SYNCpermission to access yourphonebook contacts. Makesure to confirm whenprompted by your phoneduring the phonebookdownload.
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.I am having troubleconnecting my phone toSYNC.Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
This may be a possiblephone malfunction.
Try deleting your devicefrom SYNC, deleting SYNCfrom your device and tryingagain.Check the security and autoaccept and prompt alwayssettings relative to the SYNCBluetooth connection onyour phone.Update your device's firm-ware.Turn off the Auto phone-book download setting.You can also preform theMyFord Touch resetprocedure.
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.Text messaging is notworking on SYNC.Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
This may be a possiblephone malfunction.
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