The childproof locks are located on therear edge of each rear door and must beset separately for each door.
Left-Hand Side
Turn counterclockwise to lock andclockwise to unlock.
Right-Hand Side
Turn clockwise to lock andcounterclockwise to unlock.
26
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Child SafetyE112197
WARNINGS
Do not lean your head on the door.The curtain airbag could injure youas it deploys from the headliner.
Do not attempt to service, repair, ormodify the curtain airbags, its fuses,the A, B, or C pillar trim, or theheadliner on a vehicle containing curtainairbags as you could be seriously injuredor killed. Contact your authorized dealeras soon as possible.
All occupants of your vehicleincluding the driver should alwayswear their safety belts even when anairbag supplemental restraint system andcurtain airbag is provided. Failure toproperly wear your safety belt couldseriously increase the risk of injury or death.
To reduce risk of injury, do notobstruct or place objects in thedeployment path of the curtainairbag.
If the curtain airbags have deployed,the curtain airbags will not functionagain. The curtain airbags (includingthe A, B and C pillar trim and headliner)must be inspected and serviced by anauthorized dealer. If the curtain airbag isnot replaced, the unrepaired area willincrease the risk of injury in a crash.
The Safety Canopy will deploy duringsignificant side crashes or when a certainlikelihood of a rollover event is detectedby the rollover sensor. The Safety Canopyis mounted to the roof side-rail sheetmetal, behind the headliner, above eachrow of seats. In certain sideways crashesor rollover events, the Safety Canopy willbe activated, regardless of which seats areoccupied. The Safety Canopy is designedto inflate between the side window areaand occupants to further enhanceprotection provided in side impact crashesand rollover events.
The system consists of the following:
•Safety canopy curtain airbags locatedabove the trim panels over the frontand rear side windows identified by alabel or wording on the headliner orroof-pillar trim.
•A flexible headliner which opens abovethe side doors to allow air curtaindeployment
· Crash sensors and monitoringsystem with a readinessindicator. See Crash Sensorsand Airbag Indicator (page 42).
Children 12 years old and under shouldalways be properly restrained in the rearseats. The Safety Canopy will not interferewith children restrained using a properlyinstalled child or booster seat because itis designed to inflate downward from theheadliner above the doors along the sidewindow opening.
The design and development of the SafetyCanopy included recommended testingprocedures that were developed by agroup of automotive safety experts knownas the Side Airbag Technical WorkingGroup. These recommended testingprocedures help reduce the risk of injuriesrelated to the deployment of side airbags(including the Safety Canopy).
41
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Supplementary Restraints SystemE75004
DIRECTION INDICATORS
Push the lever up or down to use thedirection indicators.
Note:Tap the lever up or down to make thedirection indicators flash three times toindicate a lane change.
INTERIOR LAMPS
The lamps will switch on when one of thefollowing conditions have been met:
•You open any door.
•You press a remote control button.
•You press switch B on the front interiorlamp.
Front Interior Lamp (If Equipped)
(A) Door function switch. Pressthis switch to disable the interiorlamps. The door functionindicator lamp will illuminate yellow withlamps disabled. Press the switch again toturn interior lamps back on. The indicatorlamp will illuminate blue.
(B) All lamps on and off switch.
(C)Passenger individual lamp onand off switch.
(D) Driver individual lamp on andoff switch.
Front Interior Lamp - WithPanorama Roof (If Equipped)
Driver Side Lamp
(A) Door function switch. Pressthis switch to disable the interiorlamps. The door functionindicator lamp will illuminate yellow withlamps disabled. Press the switch again toturn interior lamps back on. The indicatorlamp will illuminate blue.
(B) All lamps on and off switch.
(C) Individual lamp on and offswitch.
78
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
LightingE162681 E161163
DC
AB E160819 E160816 E160817 E160818 E142454
BA
C E160819 E160816 E160818
PRINCIPLE OF OPERATION
WARNINGS
Vehicle modifications involvingbraking system, aftermarket roofracks, suspension, steering system,tire construction and wheel and tire sizemay change the handling characteristicsof your vehicle and may adversely affectthe performance of the electronic stabilitycontrol system. In addition, installing anystereo loudspeakers may interfere withand adversely affect the electronic stabilitycontrol system. Install any aftermarketstereo loudspeaker as far as possible fromthe front center console, the tunnel, andthe front seats in order to minimize the riskof interfering with the electronic stabilitycontrol sensors. Reducing theeffectiveness of the electronic stabilitycontrol system could lead to an increasedrisk of loss of vehicle control, vehiclerollover, personal injury and death.
Remember that even advancedtechnology cannot defy the laws ofphysics. It’s always possible to losecontrol of a vehicle due to inappropriatedriver input for the conditions. Aggressivedriving on any road condition can causeyou to lose control of your vehicleincreasing the risk of personal injury orproperty damage. Activation of theelectronic stability control system is anindication that at least some of the tireshave exceeded their ability to grip the road;this could reduce the operator’s ability tocontrol the vehicle potentially resulting ina loss of vehicle control, vehicle rollover,personal injury and death. If your electronicstability control system activates, SLOWDOWN.
The system automatically turns on eachtime you switch the ignition on.
If a driving condition activates either thestability control or the traction controlsystem you may experience the followingconditions:
•The stability and traction control lightflashes.
•Your vehicle slows down.
•Reduced engine power.
•A vibration in the brake pedal.
•The brake pedal is stiffer than usual.
•If the driving condition is severe andyour foot is not on the brake, the brakepedal may move as the systemsapplies higher brake forces.
The stability control system has severalfeatures built into it to help you maintaincontrol of your vehicle:
Electronic Stability Control
The system enhances your vehicle’s abilityto prevent skids or lateral slides byapplying brakes to one or more of thewheels individually and, if necessary,reducing engine power.
Roll Stability Control
The system enhances your vehicle’s abilityto prevent rollovers by detecting yourvehicle’s roll motion and the rate at whichit changes by applying the brakes to oneor more wheels individually.
Traction Control
The system enhances your vehicle’s abilityto maintain traction of the wheels bydetecting and controlling wheel spin. SeeUsing Traction Control (page 167).
168
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Stability Control
ACTIVE PARK ASSIST (If Equipped)
WARNING
This system is designed to be asupplementary park aid. It may notwork in all conditions and is notintended to replace the driver’s attentionand judgment. The driver is responsible foravoiding hazards and maintaining a safedistance and speed, even when the systemis in use.
Note:The driver is always responsible forcontrolling the vehicle, supervising thesystem and intervening if required.
The system detects an available parallelparking space and automatically steersthe vehicle into the space (hands-free)while you control the accelerator, gearshiftand brakes. The system visually andaudibly instructs you to park the vehicle.
The system may not function correctly ifsomething passes between the frontbumper and the parking space (i.e. apedestrian or cyclist) or if the edge of theneighboring parked vehicle is high from theground (i.e. a bus, tow truck or flatbedtruck).
Note:The sensors may not detect objectsin heavy rain or other conditions that causedisruptive reflections.
Note:The sensors may not detect objectswith surfaces that absorb ultrasonic waves.
Note:After a tire change the system will gothrough a relearning procedure. During thistime the system performance maydeteriorate.
The system should not be used if:
•a foreign object (i.e. bike rack or trailer)is attached to the front or rear of thevehicle or at another location close tothe sensors.
•an overhanging object (i.e. surfboard)is attached to the roof.
•the front bumper, rear bumper or sidesensors are damaged (i.e. in a collision)or obstructed by a foreign object (i.e.front bumper cover).
•a mini-spare tire is in use.
Using Active Park Assist
Press the button. The touch screendisplays a message and a correspondinggraphic to indicate it's searching for aparking space. Use the turn signal toindicate which side of the vehicle you wantthe system to search on.
Note:If the turn signal is not on, the systemautomatically searches on the vehicle'spassenger side.
Note:You can also activate the Active ParkAssist system after you have already drivenpartially or completely past a parking space.To do so, press the Active Park button andthe system will inform you if you haverecently passed a suitable parking space.
172
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Parking AidsE142733
You are required to submit your warrantydispute to BBB AUTO LINE before assertingin court any rights or remedies conferredby California Civil Code Section 1793.22(b).You are also required to use BBB AUTOLINE before exercising rights or seekingremedies created by the FederalMagnuson-Moss Warranty Act, 15 U.S.C.sec. 2301 et seq. If you choose to seekredress by pursuing rights and remediesnot created by California Civil Code Section1793.22(b) or the Magnuson-MossWarranty Act, resort to BBB AUTO LINE isnot required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator willconsider the testimony provided and makea decision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within fortydays after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation provided below, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you havealready taken to try to resolve them. ACustomer Claim Form will be mailed thatwill need to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB willreview the claim for eligibility under theProgram Summary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE3033 Wilson Boulevard, Suite 600Arlington, Virginia 22201
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
204
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Customer Assistance
•Do not allow wax to come in contactwith any non-body (low-gloss black)colored trim. The wax will discolor orstain the parts over time.
•Roof racks.
•Bumpers.
•Grained door handles.
•Side moldings.
•Mirror housings.
•Windshield cowl area.
•Do not apply wax to glass areas.
•After waxing, your car's paint shouldfeel smooth, and be free of streaks andsmudges.
CLEANING THE ENGINE
Engines are more efficient when they areclean because grease and dirt buildup keepthe engine warmer than normal.
When washing:
•Take care when using a power washerto clean the engine. The high-pressurefluid could penetrate the sealed partsand cause damage.
•Do not spray a hot engine with coldwater to avoid cracking the engineblock or other engine components.
•Spray Motorcraft Engine Shampoo andDegreaser on all parts that requirecleaning and pressure rinse clean. InCanada, use Motorcraft EngineShampoo.
•Never wash or rinse the engine while itis hot or running; water in the runningengine may cause internal damage.
•Never wash or rinse any ignition coil,spark plug wire or spark plug well, orthe area in and around these locations.
•Cover the battery, power distributionbox, and air filter assembly to preventwater damage when cleaning theengine.
CLEANING THE WINDOWS AND
WIPER BLADES
Car wash chemicals and environmentalfallout can result in windshield and wiperblade contamination. Dirty windshield andwipers will result in poor windshield wiperoperation. Keep the windshield and wiperblades clean to maintain windshield wiperperformance.
To clean the windshield and wiper blades:
•Clean the windshield with anon-abrasive glass cleaner. Whencleaning the interior of the windshield,avoid getting any glass cleaner on theinstrument panel or door panels. Wipeany glass cleaner off these surfacesimmediately.
•For windshields contaminated withtree sap, chemicals, wax or bugs, cleanthe entire windshield using steel wool(no greater than 0000 grade) in acircular motion and rinse with water.
•Clean the wiper blades with isopropylrubbing alcohol or windshield washerconcentrate.
Note: Do not use razor blades or othersharp objects to clean or remove decalsfrom the inside of the heated rear window.The vehicle warranty does not coverdamage caused to the heated rear windowgrid lines.
243
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Vehicle Care
For a complete listing of the accessoriesthat are available for your vehicle, pleasecontact your authorized dealer or visit theonline store web site:
Web Address (United States)
www.Accessories.Ford.com
Web Address (Canada)
www.Accessories.Ford.ca
Ford Motor Company will repair or replaceany properly authorized dealer-installedFord Original Accessory found to bedefective in factory-supplied materials orworkmanship during the warranty period,as well as any component damaged by thedefective accessories.
Ford Motor Company warrants yourvehicle's accessory through the warrantythat provides the greatest benefit:
•24 months, unlimited mileage.
•The remainder of your new vehiclelimited warranty.
Contact an authorized dealer for detailsand a copy of the warranty.
Exterior style
•Custom graphics*.
•Hood deflector*.
•Side window deflectors.
•Splash guards.
Interior style
•Accent lighting.
•Cargo area protector.
•Door sill plates.
•Floor mats.
Lifestyle
•Ash cup or smoker's packages.
•Cargo net*.
•Roof racks and carriers*.
•Soft cargo organizers.
Peace of mind
•Bumper-mounted parking assistsystem*.
•Car covers.
•Charge cord storage bag*.
•Keyless entry keypad.
•Rear bumper protector.
•Remote start.
•Vehicle security systems.
•Wheel locks.
344
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Accessories